# LiveTechPro — Remote Video Support

> Remote Video Support (iPhone/iPad app by CERATIZIT Deutschland GmbH.)

- Source: https://appshunter.io/ios/app/livetechpro/id1542333405 (this page in markdown: same URL + `.md`)
- Developer: [CERATIZIT Deutschland GmbH](https://appshunter.io/developer/1110341360)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 64 MB
- Languages: English, French, German, Portuguese, Chinese, Spanish, Turkish
- Released: 2020-12-06
- Data updated: 2025-01-21
- User reviews in markdown: https://appshunter.io/ios/app/livetechpro/id1542333405/reviews.md

## What is LiveTechPro?

With the innovative "Live TechPro" solution, CERATIZIT offers you the possibility of immediate and competent visual support in case of a fault or process optimization. A bidirectional video and audio connection connects your on-site technician with the application engineers from CERATIZIT -you can rely on us to reach you in seconds and support your on-site technicians live in your production.


## Version history (last 5 releases)

### 16.0.0 — 2024-12-01

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before.
- Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. 
- Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. 
- Optimized Chats: The new chat features offer improved organization and a practical search function.

### 15.0.0 — 2024-05-05

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization.
- Simplified call joining flow, especially for first-time users.
- Mixed small improvements

### 14.0.0 — 2023-12-10

-	Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
-	Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
-	Face Anonymization: Anonymize faces during a video call.
-	Several security and performance improvements, bugfixes.

### 13.0.0 — 2023-07-01

•	Screensharing: Share your entire Screen during a video call
•	Speaking Detection: Identifying and actively showing who is talking during the video call
•	Video call settings: Set the video call quality individually depending on the circumstances during the video call
•	Several security and performance improvements

### 12.0.0 — 2023-04-29

Visual Assistance Call:
o Multi-Session Call
   - Reopening calls for regular and recurring appointments
   - Display missed calls
   - Display all sessions
o Call Module Improvements
   - Out-of-Call navigation via picture-in-picture
   - Chat-Overlay Redesign
   - Call-Chat for externals

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All apps by CERATIZIT Deutschland GmbH: https://appshunter.io/developer/1110341360

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2025-01-21.*