# LiveWell with Advocate Aurora — user reviews > 486 indexed App Store user reviews of LiveWell with Advocate Aurora by Advocate Health Care, rated 4.69/5 from 163,757 ratings. - Source: https://appshunter.io/ios/app/livewell-with-advocate-aurora/id938360989/reviews - App overview in markdown: https://appshunter.io/ios/app/livewell-with-advocate-aurora/id938360989.md - Rating breakdown: 5★ 135,945 · 4★ 15,180 · 3★ 4,889 · 2★ 1,806 · 1★ 4,881 ## What do users think of LiveWell with Advocate Aurora? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient access to medical information - 💡 Helpful features like scheduling, messaging, and test results - 🚀 Streamlined communication with doctors - 👍 Improved medical care experience **Cons** - 🐛 Glitchy and unstable app - 🤔 Confusing navigation and layout - 🤔 Missing key functionality - 🤔 Redundant information entry - 🤔 Lack of integration with other systems **Commonly reported bugs** - Frequent app crashes - Login and authentication issues - Inability to find or access certain medical information - Inconsistent app behavior across devices - Syncing problems between app and medical records **Most requested features** - Ability to access medical records of family members - Improved search and filtering options - Seamless integration with wearable devices and health apps - More intuitive and customizable user interface - Better communication and notifications ## Newest reviews (14 of 486) ### 4/5 — Can’t message my provider *2026-08-24, version 11.7.2* I need to ask my provider to write a prescription that has run out in the pharmacy and there’s no way to do it in the medication section and when I try to message my provider, it takes me right back to the prescription section which says I need to contact my provider. Why is there not a way to directly contact her provider? ### 2/5 — I can’t seem to get in touch with my doctor *2026-08-23, version 11.7.2* This app is only good for marketing and paying bills. I can’t ask my doctor question about my medications. But I guess that is not important only collection g Payment ### 3/5 — Ordering RX refills *2026-08-20, version 11.7.2* Ordering prescription refills in the LiveWell app needs to be updated. When ordering prescription refills I input pick up time 24 hours into the future. The app it does not accept it. I get a message that states it needs at least four hours before pick up time. ### 2/5 — Communication *2026-08-14, version 11.7.2* Very hard to find a phone number direct to my Dr’s office. To call I have to talk to a call center person who talks to the office. Lots lost in the translation ### 4/5 — The app keeps me connected *2026-08-14, version 11.7.2* It keeps me connected, I wish I didn’t have to hit “login” button more than once… ### 3/5 — Over id’d *2026-08-13, version 11.7.2* Too much I’d required ### 2/5 — Messages to provider *2026-08-05, version 11.7.2* Had a difficult time trying send information to Dr. Naik. Website not easy to navigate. ### 2/5 — Limited contact choices *2026-08-03, version 11.7.2* It would be nice if there were a way to contact & obtain an extension of time off from work, without having to pay $600 for a video visit. This APP is only helpful if you’re trying to drain your bank accounts. ### 2/5 — A message *2026-07-31, version 11.7.2* I just want to send a message to a provider. Why can’t I do that without getting limited options to what I can do. This is frustratingly user unfriendly. ### 3/5 — Video visits *2026-07-31, version 11.7.2* The video visit had a lot of issues with audio continuously ### 2/5 — Billing is too difficult *2026-07-30, version 11.7.2* I want to see total billed and total paid for a service I received. I can’t get to any statements but the last. You make it really easy to pay, but not easy to know what I’m paying for ### 2/5 — This site is practically useless when it comes to trying to communicate with my doc. *2026-07-27, version 11.7.2* User unfriendly. Blind alleys. Confusing. Almost as bad as the people answering the phones after hrs and on weekends. Always too busy to pick up a call. They say they will call you back but don’t . At least I can see my test results. ### 2/5 — Update *2026-07-22, version 11.7.2* Aurora- your app needs an update. I’m getting notifications for old messages. This makes no sense. I don’t even go by my emails from you anymore. If I’m waiting for a message I check first thing in the morning. ### 5/5 — Awesome help *2026-07-22, version 11.7.2* Lately I have had some serious issues which have required me to go to my PCP, Dr Senora Nelson at the Southeast center. I had to have blood work done and must say that last Saturday, July 18, was one of the most pleasant experiences I’ve have had there. The agent checked me in and I was greeted shortly by a representative who walked me to the lab for blood. I have difficult “rolling veins” and the initial attempt was unsuccessful! Coincidentally ,A nurse Toya Powell came in right on time to see if she could assist the phlebotomist and with one attempt she got all the blood they needed. I kept apologizing because I didn’t drink much water the day before and she reassured me that I did nothing work and made me feel so welcomed and her professionalism was stellar! It is my hopes that she is recognized for outstanding manner. Knowing the nursing field is overwhelmed lately, she was adamant about having me feel comfortable. This attitude makes people like myself less hesitant to go to the doctor. Kudos to Toya. Thank You, Respectfully, Amy D Brown ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-08-24, version 11.7.2* The app sucks. Why can’t I message the primary care. ### 1/5 — beyond confusing *2026-08-23, version 11.7.2* super confusing to navigate, have to fill out the paperwork multiple times even when it says complete. no phone numbers to contact dr office easily. nobody should be getting test results before hearing from a dr. i have gotten scary results twice in a matter of weeks and i don’t understand the medical jargon of what’s being sent to me. test results need to come from a dr first. ### 1/5 — Billing *2026-08-23, version 11.7.2* Awful to manage billing. I had bills that went to collections and they are still linked to this app and I have to dig through them to find my current balance. This app is terrible. ### 1/5 — Fraud *2026-08-20, version 11.7.2* They opted me into paperless billing without my consent and a bill was sent to collections. ### 1/5 — My information *2026-08-07, version 11.7.2* My information should not be seen under my child’s information when I switch tabs. ### 1/5 — It *2026-07-23, version 11.7.2* The “for you” section and the “viewing your journey” makes no sense, nor did it make sense the other week. At least this past week you had the correct dates of my upcoming appointments. But My Chart already does that. Maybe you should put it through tests before you release it the public. ### 1/5 — This app blows *2026-07-13, version 11.7.2* This app blows. It constantly crashes and is hard to schedule appointments. It also only shows me doctors in other states. I’m not traveling 60 miles for a doctors appointment when I live in Chicago. ### 1/5 — Horrible app and customer service *2026-07-06, version 11.7.2* No help from staff at facilities and no live person to help via phone ### 1/5 — Test results not downloaded *2026-07-01, version 11.7.2* I had a ct scan 2 1/2 days ago. The test results have not been downloaded. And the visit summary is Blank. The radiology department had the results in 24 Hours. Now I have to Get someone to Drive there (I’m non weight bearing due to surgery ) and walk in and get them. Very frustrated ### 1/5 — Not working *2026-06-26, version 11.7.2* 6/26/26 - is this app broken or is their server down? None of the shortcuts or items in my dashboard are opening up when I tap on them bits just a never ending spinning circle on the screen. Ditto for when I try using their website. Nothing’s opening up (just a spinning circle when I tap on menu items). ## Most praised reviews (10 highest-rated) ### 5/5 — Peace of Mind usage *2026-08-26, version 11.7.2* This app removes any headache with knowing your Health Status and scheduling an appointment is a dream. ### 5/5 — Mother/Guardian *2026-08-24, version 11.7.2* I am so thankful to LiveWell. My daughter who has early onset dementia and has been in a Grouhome for almost 5 years was dropped off at the ER and they left. Thank goodness for LiveWell I was notified immediately. I could support and help my daughter and the ER Staff. So Grateful. ### 5/5 — LIVEWELL & I *2026-08-24, version 11.7.2* Great, informative tracking and results of my health. Very happy he ### 5/5 — Health *2026-08-10, version 11.7.2* Helpful ### 5/5 — App *2026-08-07, version 11.7.2* This is the best app I have ever used it updates you on everything from doctor appointments to after visit summaries important appointments and more ### 5/5 — Much better then my chart *2026-08-05, version 11.7.2* Easy access for the patient like it a lot! ### 5/5 — Great *2026-07-29, version 11.7.2* The best ❤️ ### 5/5 — Well designed app *2026-07-26, version 11.7.2* I have used other apps before to keep me in touch with my doctor’s and to receive my reports and this one matches up with the other ones. The standard of quality is the same as the other ones that I’ve used and I’m very appreciative of it because it makes it all the more easier for me to use since the method in which I do things on the other apps is the same on this app.  ### 5/5 — Immediate Access *2026-07-25, version 11.7.2* LiveWell allows me to stay aware of my current situation and communicate with my doctors and their staff much quicker than before its creation. . ### 5/5 — Love this app! *2026-07-25, version 11.7.2* I really enjoy using the LiveWell app. It’s easy to navigate and all of the information is presented well on the site. From billing to reminders to viewing test results- the details are available in a timely manner. It’s easy for me to communicate with my provider as well. Keep up the good work! ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*