# Living by GS — user reviews > 76 indexed App Store user reviews of Living by GS by Greystar Real Estate Partners LLC, rated 4.60/5 from 3,262 ratings. - Source: https://appshunter.io/ios/app/living-by-gs/id1635288083/reviews - App overview in markdown: https://appshunter.io/ios/app/living-by-gs/id1635288083.md - Rating breakdown: 5★ 2,749 · 4★ 155 · 3★ 66 · 2★ 47 · 1★ 245 ## What do users think of Living by GS? Overall sentiment: negative **Pros** - ⭐ Excellent service - 👍 Easy to use and navigate - 🤩 Helpful app for building residents **Cons** - 🤯 Maintenance requests not working - 🔒 Unable to log in or register - 🙄 Forced marketing notifications - 🤔 Lack of key features compared to previous app - 😡 Buggy and unreliable performance **Commonly reported bugs** - Maintenance requests not submitting - Login issues and account registration problems - Amenity reservations and guest list features not working - Inconsistent app behavior and data sync issues **Most requested features** - Migrate existing features from previous app - Add community features like forums and classifieds - Improve payment options and reduce fees ## Newest reviews (14 of 76) ### 2/5 — Step back to hide from themselves *2025-09-13, version 5.0.3* Get the feeling Greystar made this junk to hide their identity from their users. It is a much worse app with a veneer of white and a terrible payment web view. ### 3/5 — Annoying gaps in functionality *2025-08-29, version 4.1.10* The app doesn’t let you use Face ID and you have to log in with a text code every time, which is annoying. It doesn’t even save the phone number between sessions. There are no notifications for packages at the office and the list of maintenance options for the community is incomplete. ### 1/5 — sign in button doesn’t even work, app does literally nothing *2025-07-10, version 4.0.27* from the very start - the sign in button doesn’t work, app does literally nothing ### 1/5 — Useless *2025-06-02, version 4.0.24* Terrible app. None of the features work. Very buggy and slow. Logging in is a nightmare. ### 1/5 — Nuisanceware *2025-04-30, version 3.2.2104* My property is switching to this app to pay rent. I have not even had it installed long enough to pay rent yet and I am already receiving notifications containing ads. The app has no option to turn this kind of notification off while keeping rent reminders and maintenance updates. What a disrespectful and annoying user experience. ### 1/5 — Buggy Maintenance Page *2025-04-28, version 3.2.2104* My community completes the maintenance request yet it fails to clear from my active maintenance list. I’ve notified my community management but they don’t know how to fix it. ### 1/5 — What a mess *2025-04-18, version 3.2.2104* Tried logging in and received the following. “Your phone number has bad reputation, blocking”. What is that about? ### 1/5 — Need some improvements *2025-04-08, version 3.2.2081* Not responding our requests and too many bugs I cannot even login to the app and the website is not working ### 1/5 — poor maintenance *2025-04-02, version 3.2.2081* maintenance just close request not fixing the requesr ### 1/5 — 0 stars *2025-04-02, version 3.2.2081* I wish management would go back to the old payment method because it never had any problems. ### 1/5 — Trash,cabinet *2025-03-03, version 3.2.2081* Always something going on with trash not being picked up. They have broken the residents contract on so many occasions. Read the reviews before heading this way!! I thought that they were getting on the right track. No no no. You’re always gonna have a trash issue, even if you don’t speak up. I should have gotten credit on multiple occasions. Now I have a water leak under my bathroom cabinet and I’ve been put on hold!! As if were a NON FACTOR. Rent is due today. Please come and fix my water. They will not answer regular residents. You’d have to be NEW NEW. They will sitting right there and WILL NOT Answer SMH. Do better Avana powered ferry ### 1/5 — Administración mal *2025-01-15, version 3.2.2065* Pésimo servicio, mala administración.. ### 1/5 — Worst app ever used *2025-01-12, version 3.2.2065* Submitting a Maintenance request like treasure hunt, too many options but nothing useful. App live for more than 6 months still attaching photos from album not working. Request button vanished one day then walked in to leasing office submitted new one. No good option available to submit requests for common areas such as lobby ### 1/5 — Can’t submit maintenance requests *2025-01-05, version 3.2.2065* Since downloading this app multiple months ago, I have not been able to submit a maintenance request through the app. No categories show up when typing in the search bar or under “Most Searched” or “All Categories,” and without a category I cannot put in a maintenance request. ## Most critical reviews (10 lowest-rated) ### 1/5 — Website was better *2026-03-04, version 7.5.0* Can’t even pay rent in the app. Old website was better. Why complicate things. Also I don’t care about build rewards. ### 1/5 — Buggy, Freeze’s, Crashes *2026-02-27, version 7.5.0* Just like the last app that was pushed out too fast. App freezes, limited functions, and areas greyed out. ### 1/5 — Terrible *2026-02-17, version 7.1.1* As bad as the resident app was, this one is worse. Full of ads and spam. Bad enough having to rent from this monstrosity of a corporation but then they sell all our personal information. Awful app and awful company. ### 1/5 — Cash Cow *2026-02-12, version 7.1.1* Being a renter just became even more invasive! Now, you’re not only a resident, but a captive audience and marketing cash cow. Just remember to read the fine print of their Privacy Policy, and find the Opt-Out… if you can. ### 1/5 — Worst app ever *2025-12-20, version 6.1.5* This is the WORST APP EVER. I hate that the leading office keeps switching between companies. This is the worst one yet, I can’t submit a service request or contact anyone in the property. I hate this app. ### 1/5 — Doesn’t work *2025-12-01, version 6.0.2* Asks for my number to send a code and never sends the code. I can’t log in to view my rent bill, documents, submit maintenance requests etc. ### 1/5 — Let us split rent however we want. *2025-10-01, version 5.0.6* It’s a huge bummer you can only pay rent in full or in half on the app. My two housemates and I want to split it three ways. Should be an easy thing to update. I’ll update this review if they ever fix the payment feature. ### 1/5 — App Not Working *2025-09-26, version 5.0.5* Can’t get update installed and it’s USELESS! ### 1/5 — New update still has bugs *2025-09-13* I am enjoying the update, I love the look and simplicity of it. wanted to leave a review because submitting work orders is causing the app to crash. I can’t even click on it without it closing the app down. ### 1/5 — Useless *2025-07-19, version 4.0.28* App has so many glitches and omissions as to be useless. Inexcusable. ## Most praised reviews (10 highest-rated) ### 5/5 — App is NOW working just fine *2025-11-02, version 5.1.1* I am updating my review to confirm that the app is working properly and efficiently. ### 5/5 — Maintenance Review *2025-03-19, version 3.2.2081* Maintenance was professional and kind,fixed our work orders for our new home in a timely manner! Great service overall!! ### 5/5 — Greatest *2025-03-12, version 3.2.2081* 100% helpful ### 5/5 — New Resident App *2025-03-01, version 3.2.2081* App is user-friendly, convenient and easier than going through the website. ### 5/5 — Seems fine *2025-02-19, version 3.2.2078* Seems to work fine for what I need. Easy to use and intuitive UI. Will adjust review after more use. ### 5/5 — Great Service *2025-01-03, version 3.2.2065* The staff is very attentive. ### 5/5 — Maintenance *2024-11-23, version 3.2.2042* Maintenance team and staff are amazing. ### 5/5 — Everything Excellent *2024-10-14, version 3.0.2032* Excellent service. ### 5/5 — Easy peasy lemon squeezie *2024-09-28, version 2.9.2* The Greystar app is a breeze. The UI is simple and easy to understand and navigate while providing you with the most up to date and comprehensive information that you need! Thanks a million Greystar and Avana!! ### 5/5 — Super helpful App for my building *2024-09-16* I’ve been using the App for the past few months now at my Greystar building. It makes it really easy to pay my rent and submit a maintenance request. It was also a nice surprise to see that I get access to some perks through the building. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*