# Livly — user reviews > 67 indexed App Store user reviews of Livly by Livly Inc, rated 4.80/5 from 2,285 ratings. - Source: https://appshunter.io/ios/app/livly/id1456628011/reviews - App overview in markdown: https://appshunter.io/ios/app/livly/id1456628011.md - Rating breakdown: 5★ 2,027 · 4★ 140 · 3★ 29 · 2★ 16 · 1★ 73 ## What do users think of Livly? Overall sentiment: negative **Pros** - 🚀 Streamlines apartment living - 👍 Convenient features like rent payment and maintenance requests - 💡 Community engagement features **Cons** - 🐛 Buggy, unreliable performance - 🔒 Security and privacy concerns - 👎 Confusing terms and conditions - 🔑 Lack of Apple Watch/Wallet integration **Commonly reported bugs** - Login issues and credential problems - Frequent app crashes and freezes - Inability to reliably unlock doors and access digital keys **Most requested features** - Add Apple Watch and Apple Wallet support for digital keys - Improve maintenance request management (ability to edit, cancel, etc.) - Enhance community features with better notifications and search ## Newest reviews (14 of 67) ### 2/5 — Unable to activate key *2026-04-24, version 2026.7.0* Unable to contact Salto proxy server is the error message please fix it. Reinstalled, restarted, logged out and in cannot active the key and I’m stuck outside of the door. 🙏🙏 ### 2/5 — so slow and glitchy *2026-01-27, version 2025.26.0* it takes 30-60 seconds to open the main page, 30-60 more seconds to load the keys, 1-2 minutes to register my key when i’m standing right in front of the door ### 3/5 — Comms experience *2025-11-04* Wish we could communicate directly with individuals. Community members share about their businesses and it would be easier to share contact information directly, make accommodations etc **Developer response:** Thanks for your review! We're glad you're enjoying Livly. While this isn't currently a feature, we'll be sure to pass it along to our Product team. ### 3/5 — Wireless key does not support Apple Wallet *2025-10-28, version 2025.20.0* Their app page says they support Apple Wallet, but there is no option to add the key to it. ### 4/5 — Slow intro animations *2025-08-08* Chief issues: App when started up takes incredibly long to open. When I start the app. Why is the opening animation so long? Review edited since my 1 star rating, because digital key widget is now available ### 4/5 — It’s good but one feature is missing *2025-06-27* It’s a really good App. But one feature is missing to get 5 Stars. Please add it also for Apple Watch / smartwatches. Especially the key function!!! How many times I forgot my phone, when I just want to bring out the garbage or check my mailbox… **Developer response:** Thanks so much for your review. Livly’s mobile key features do rely on your building’s hardware, which affects capabilities like the Apple Wallet integration. We're always working to improve, and your input is both valuable and appreciated! ### 1/5 — Unreliable, bad design, forces you to FAQ for “support” *2025-05-30, version 2025.9.0* Absolutely horrendous and terribly unreliable. When I move, if I hear they use this app at the next place, I’ll refuse to sign the lease. ### 1/5 — This app declining my card *2025-04-01* This app is doing a frauding activity I find it strange how the app want to decline my card from paying rent and my debt card been on this app for a year and 4 months no my card hasn't expired wo and what is doing what to this system to cause people to pay extra rent when our rent is paid this needs to be looked into I'm definitely having my lawyer look into it ### 1/5 — Doesn’t work *2025-03-13, version 2025.2.0* Need to submit maintenance request and it just disappears. Waste of time and extremely inconvenient. ### 1/5 — Autopay rent does not work…. *2025-03-05, version 2025.2.0* Despite it being set up, it never charged me rent and I’m now potentially on the hook for a late charge……. ### 2/5 — Make the key locally stored *2025-02-13, version 2025.2.0* It’s insane that I need internet coverage to have my key load to get into my apartment. If the internet is out, this app is useless as a key. It’s a simple fix: make keys stored locally, and able to be pulled up even when offline. ### 1/5 — Frustrating user experience *2025-02-09* I use the app in lieu of the physical key fob. It’s so buggy so that when I open the app, navigate to the key area, Auto Unlock doesn’t work but half the time. Then trying to select a door in the nearby section is worse. As the list of doors populates (rather slowly), I’ll try to hit the door I want unlocked but if you hit it as the list is still populating, you’ll accidentally hit the wrong door and have to wait for it to search and fail to connect to the door, eating up several seconds. While the app is attempting to connect to the wrong door, tapping any other button doesn’t work. It’s buggy so that after an unsuccessful connection to a door that’s not nearby, the app has a mind of its own and tries to connect to other doors on its own and prevents me from selecting the door I want opened. However the MOST frustrating part of the app is after successfully unlocking a door, to unlock a second door, I have to force close the app every time and reopen it. It’s so so awful and a complete waste of time. **Developer response:** Thanks for your feedback! We’re sorry to hear about the issues you’re experiencing with the app’s unlocking feature. That definitely shouldn’t be happening. Our team is constantly working on improving performance, and we’d love to look into this further. Please reach out to our support team at support@livly.io so we can troubleshoot and work on a solution for you. Thanks for your patience—we appreciate your input! ### 1/5 — Phone number is associated with multiple users *2024-10-16, version 2024.18.1* Being told by management the only way to submit half of my basic necessities then be told by the app that my “phone number is associated with multiple users” and therefore I cannot create an account makes this app useless. ### 1/5 — No Wallet Key, No Watch Support 😒 *2024-10-07* It’s 2024… you got to make it easy for people to interact with your service. It’s 3-4 clicks to get to your mobile key after you take your phone out your pocket… there are apps where I can wave my hand and If the phone is in proximity it unlocks… if you forget your phone taking out the trash in my building your locked out. A watch app would resolve that. The rest of the app and features are great but 1 star until you get me in and out of my apartment and building efficiently. **Developer response:** We appreciate your feedback and understand how important quick, seamless access is. Livly’s mobile key features do rely on your building’s hardware, which sometimes affects capabilities like the Apple Wallet integration or Wave to Unlock. We're always working to improve, and your input is both valuable and appreciated! We are also glad to hear you are enjoying the other features within the Livly App! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst *2026-06-30, version 2026.11.0* The worst app. Never works efficiently ### 1/5 — Improvements for Considerstion *2026-06-28* I’ve used several apps similar to this for previous apartment buildings and this one fails in comparison. If the developers are reading this, consider copying several features from the “Chirp Access” app. - Need to have a section for “Favorites” to easily add doors that are commonly used to avoid having to rely on the “nearby” section - Need to allow multiple doors to be opened at once, reason for this is if you misclick, it takes a long time for it to register and will not allow you to click the door you actually need - Need to allow you open doors from anywhere, this would be extremely beneficial if you have guests coming over or if your partner / roommates app is malfunctioning If these things were implemented it would make the app much more worthwhile **Developer response:** Thanks for your review, and sorry to hear the Livly Key isn't operating at its best for you. Can you reach out to Support@livly.io and we can help get you connected to the right team? ### 1/5 — error *2026-02-21, version 2026.2.0* I am always getting this error when they try to call me via app unableToProcessResponse(message: "Request adaption failed with error: The operation couldn't be completed. (BMXCore. ServiceError error O.) ") ### 1/5 — There in no Apple watch widget *2025-11-26, version 2025.22.0* Please develop the Apple watch widget option, and the option to unlock the door from a distance, without tapping. Thank you! ### 1/5 — Got Locked Out - Thank You AI-Powered Livly App *2025-10-09, version 2025.19.0* Like another user, I also got locked out of my unit 🙄. And from Livly… crickets 🦗 🦗🦗. No in-app notification about an outage, what the issue was, or when service would be restored. Not even our building manager could get an answer!? Suffice it to say I will NEVER again leave my unit without my keys. I wish I could delete this app, but our building makes us use it. This app is NOT made for tenants. According to their website, Livly is built on the promise of making property management ‘simplified’ and ‘unified’ thanks to being ‘IA-powered’. That’s right, so powerful it can’t even figure out when an outage is happening. ### 1/5 — No Apple Watch app *2025-09-20, version 2025.17* Why isn’t there an Apple Watch app? It would make so much sense, especially if your phone died. ### 1/5 — Works 25% of the time *2025-09-03, version 2025.16.0* It’s a fine app for a backup, if it actually ever worked when you need it. Always comes back with an Error attempting to retrieve credentials ### 1/5 — Junk app *2025-08-21, version 2025.15.0* Cannot control thermostat with this app like it states. Management is telling us it is a programming error. ### 1/5 — Locked out of my apartment several times *2025-08-16, version 2025.15.0* Key randomly stop working being locked out of my apartment. Couldn’t activate key, kept showing me the same error. Absolutely 0 support while being locked out of my home. ### 1/5 — Can’t update guest info *2025-06-20, version 2025.11.0* Can’t update guest info ## Most praised reviews (10 highest-rated) ### 5/5 — Great App, Smooth *2026-08-04* Really easy and smooth interface and simple to use. I’ve used other apps/website like Livly and while the others weren’t necessarily bad, Livly seems generally easier and more straightforward than the others. ### 5/5 — Wonderful place *2026-05-25, version 2026.8.0* Great community with a wonderful management, It’s the best . My wife and I enjoyed 😄 ### 5/5 — The Best Place To Live *2026-04-27* I Have Living Here For Almost A Year Now And Honestly This Is The Best place To Live In Miami Best Management By Evelin And Daniela Is The Best leasing agents Ever I Highly Recommend This Apartment Building To Anyone it’s Always Clean And The amenities are great seriously I Cant Complain at All.. ### 5/5 — Great app so far but T&Cs are confusing *2025-11-02, version 2025.20.0* The app has worked well and has been easy to use so far, but the terms and conditions clearly state that it is only to be used in the United States. The management of my ~300 unit apartment tower in Canada is using it. ### 5/5 — Love *2025-09-09, version 2025.16.0* I love it here everything has been great staff as well ### 5/5 — Would love maintenance to look at refrigerator. For past two years has been using towels on shelves. *2025-09-06* Was told by previous supervisor of maintenance to keep items low away from vents in freezer. That did not help. Then I put in work order and nobody ever came by. **Developer response:** Thank you for your review! We're glad you're enjoying Livly. Do reach out to your building management directly for assistance with your appliances. ### 5/5 — Makes Apartment Living Easier *2022-11-15* Livly takes all the apps you would use to live at your apartment and brings them into one app. I use Livly daily to engage with my neighbors and even to use my phone as my key! ### 5/5 — Amazing app *2021-10-01* Nice to have an app where everything is in one spot. My favorite part is the maintenance feature makes it quick and easy to fix problems in my apartment. Also love the community feed and package feature as well. Overall very convenient!! ### 5/5 — Very easy to order use *2020-08-18, version 2020.14.0* Great app, it really simplifies everything related to my lease. Thanks. ### 5/5 — Makes life easy *2020-07-01* I’ve lived in 6 different apartment buildings since graduating college, and most of them didn’t have any app or way for me to pay my rent electronically. This app makes sure that I’m never late on payments, and I love how I can connect with other people in my building by posting messages. I hope my next building has something like this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*