# Livpure Smart Rental — user reviews > 174 indexed App Store user reviews of Livpure Smart Rental by Livpure Pvt Ltd, rated 3.80/5 from 169 ratings. - Source: https://appshunter.io/ios/app/livpure-smart-rental/id1398277222/reviews - App overview in markdown: https://appshunter.io/ios/app/livpure-smart-rental/id1398277222.md - Rating breakdown: 5★ 105 · 4★ 13 · 3★ 5 · 2★ 5 · 1★ 41 ## What do users think of Livpure Smart Rental? Overall sentiment: negative **Pros** - 👍 Good installation service - 🚀 Quick installation - 👍 Polite and professional technicians - 👍 Good product quality (initially) - 👍 Timely service (sometimes) - 👍 Easy and fast service - 👍 Good customer service (sometimes) - 👍 Helpful technicians - 👍 Good user-friendly app (sometimes) **Cons** - 😞 Terrible customer service - 😞 Unprofessional behavior - 😞 Slow response times - 😞 Difficult cancellation process - 😞 Frequent machine issues/breakdowns - 😞 Poor water quality (sometimes) - 😞 Hidden charges and misleading information - 😞 App not working properly/SSL errors - 😞 Unresponsive customer care - 😞 Delayed installation/service - 😞 Lack of accountability - 😞 Fraudulent practices - 😞 Rude customer support - 😞 Machine not working after recharge - 😞 Deposit not refunded - 😞 Forceful sales tactics - 😞 Poor product quality (long term) - 😞 Technicians not showing up - 😞 Legal threats from company - 😞 App permissions issues (Bluetooth, location) **Commonly reported bugs** - App not working on iPhone - App shows SSL error - App not available in certain countries - Water consumption data not syncing - Machine stops working after recharge - App not connecting to device - App shows incorrect filter health - App not showing complaint status - App not working properly - Login screen freezes - Incompatible with older devices - Bluetooth permission drains battery - Location permission issues **Most requested features** - Improve app functionality for iPhone users - Provide clear information on holiday plan terms - Allow cancellation anytime without lock-in period - Improve app's ability to sync with devices - Provide clear timelines for service and cancellation - Offer better support for technical issues - Ensure accurate water consumption tracking - Improve customer service responsiveness - Make cancellation process easier and transparent - Provide clear information about all charges and policies upfront ## Newest reviews (10 of 174) ### 2/5 — Pathetic service and product *2026-06-13* They have a claim of installation within 4 hours in some metro. In my area it was valid but after putting the request. Nobody contacted even in the next 4 hours, then I connected with their customer support for the update, as I took a leave from work just for this to get done but they didn’t care about it and after trying connecting 2-3 time before and after the payment but didn’t receive anything apart from fake promises and commitments. After everything next day one person contacted and understood the issue and came early morning to install the RO. Immediately after he left the RO started leaking due to auto cut issue maybe whenever the tank was filled fully. I immediately tried connecting with the guy who installed it but got no response. I even raised a complaint but they just called and gave timing according to their convenience and didn’t came as per my availability due to work schedule. Eventually I asked them to come on Saturday morning due to week off. I contacted the last assigned service person but got no response I contacted again their customer support they assigned a new guy but he also didn’t reached out in the time promised by him. After all this frustration I eventually cancelled the RO services. Now I have to see if how they’ll not make this a bad experience in taking it up and processing the refund. **Developer response:** Hi User, Please accept our sincere apologies, kindly provide you registered Phone Number or Email ID to review@livpuresmart.com or you can also whatsapp the details on 8147338701, so that we can reach you and resolve the issue immediately. ### 4/5 — Saroj *2026-05-03, version 8.00.3* Very humble and experienced professional. Happy with the service. ### 3/5 — Very bad experience *2026-03-25* I can’t login with my I phone and their service is very slow ### 2/5 — Poor service *2026-03-20, version 8.00.1* While the installation and water quality appears good, quality of service is very poor. ### 3/5 — Cost *2026-02-23, version 8.00.0* Very high cost. Water loss due to incompetent Service. Left loose TDS control Screw. Should be compensated by adding atleast 50 Litres Water in my plan. ### 5/5 — Prashant *2026-02-06, version 8.00.0* Good product ### 1/5 — ‼️Worst company Service on terms of Product, Customer Support, Technical Team‼️ *2026-02-02, version 8.00.0* I purchased their RO subscription before checking reviews, and unfortunately, all the negative feedback on Instagram and the Play Store is true. The installation itself took 4 days due to unnecessary delays in KYC. I had to make multiple calls just to get a technician. When the RO was finally installed, it started leaking immediately from the outer unit. After hours of struggling to connect with customer support, two technicians visited and confirmed the issue was due to a faulty auto-cut device. I was promised a fix within 24–48 hours, but that never happened. Their timelines are meaningless — you only get responses if you keep calling repeatedly. Now it has been another 4 days, and customer support says no technician has been assigned, even though a complaint was raised. They also refused to share a complaint number, asking me to “trust them.” It feels like they are deliberately dragging the issue to exhaust the 7-day free trial, so customers end up paying without using the service. The product quality is equally bad — very slow water flow, taking almost 1 hour to fill the tank and several minutes just to fill 1 litre. Pathetic product, pathetic service. Do not fall for this subscription. If you’re in Delhi or Gurgaon, I recommend renting an RO from Rentomojo or Furlenco instead ### 5/5 — Installation *2026-02-01, version 8.00.0* Nice Work has been ### 5/5 — Good *2026-02-01, version 8.00.0* Fast ### 1/5 — Pathetic plus woeful equal to Livpure *2026-01-28* I got the device delivered on 20 Jan2025. On the very first day, the device started to leak. The technician was still around thankfully and he fixed the problem. But not for long, soon enough the device started to leak. Then started the painful job of calling the call Center. They logged the case, where technician will only come after 48 hours. The issue was fixed in few days, but reoccurred and again fixed. For almost two weeks I could not use my purifier. Eventually the issue was fixed by replacing one part. That was the end of the leakage problem but not the end of my agony. Something started to blink on the device and it stopped dispensing water again. Again the case was logged, but this time they exceeded my expectations. Instead of coming in 48 hours, they didn’t turn up at all. With the valuable inputs from one technician who had visited my house earlier I could resolve the problem on my own. Crux of the story: May be I was the unlucky guy who got the defective device, but the way they handles the issues needs a lot of improvements. Cancellation process is applicable only after 3 months, which is cheating. I rate this device a respectable 1 star as per their standards. **Developer response:** Hi User, Please accept our sincere apologies, kindly provide you registered Phone Number or Email ID to review@livpuresmart.com or you can also whatsapp the details on 8147338701, so that we can reach you and resolve the issue immediately. ## Most critical reviews (10 lowest-rated) ### 1/5 — Title: SCAM ALERT: Complete Nightmare –Non-Functional RO, Ghosting Customer Support & Refund Refusal *2026-08-11* Since day 1 from RO installation from last 20 days I banging my head with customer care everyday 2-3 time a day I am calling but no resolution, seems like they can’t do anything. There customer care emails is also of not use, emails seems to be getting ignored. Customers care every day says to wait for 24 hours and with this in circle 20 days passed and I completely got fed-up as I am buying 1000 bisleri water daily for family from the day since I have installed this RO. There is no proper channel to escalate the concern even there customer care superwisers repeat same things to wait for 24 hours even in big city like bangalore and then no resolution in 20 days Now after 20 day after no resolution of non functional RO I demanded cancellation and refund on customer care they are refusing the refund the security amount that 7 day free trial is passed even my RO was not installed and working in those 7 days since today after 20 days. Service and product quality is so pathetic please be aware and will never recommend livpure to anyone. **Developer response:** Hi User, Please accept our sincere apologies, kindly provide you registered Phone Number or Email ID to review@livpuresmart.com or you can also whatsapp the details on 8147338701, so that we can reach you and resolve the issue immediately. ### 1/5 — Total disappointment *2026-08-10* I have the Livpure Bolt Alkaline model, and I am extremely disappointed with the overall experience. Deposit Terms Not Clearly Communicated: At the time of purchasing the product, I was not informed that I would have to keep the product for a minimum of 3 months and complete the required 3-month recharge period in order to be eligible for a refund of my deposit. This condition should have been clearly communicated at the time of purchase. Technical Issues: The technology is not working properly. The purifier is not connecting to the app, and the pH level keeps changing continuously, which raises concerns about the consistency and reliability of the purified water. Poor Customer Support: The customer support experience has been extremely disappointing. The response and resolution provided by the support team have been far below expectations. Increase in Recharge Charges: I was initially informed that the recharge would cost ₹520. However, after using the product for just one month, the recharge price was increased to ₹750. Is this fair? Customers should be informed clearly about any such pricing changes before purchasing or committing to the product. Overall, I feel that the terms and pricing were not transparently communicated at the time of purchase, and the technical issues along with poor customer support have made the experience even more frustrating. I request Livpure to look into these issues seriously and provide a clear explanation and appropriate resolution. **Developer response:** Hi User, Please accept our sincere apologies, kindly provide you registered Phone Number or Email ID to review@livpuresmart.com or you can also whatsapp the details on 8147338701, so that we can reach you and resolve the issue immediately. ### 1/5 — 1 star Customer service *2026-07-11* 1 stat because i was happy from last 1 year drinking the water, 0 or negative to the customer service people, toll free number has timing to it and they cannot understand English when the ticket is assigned to particular enterprise they never take the calls, it’s been 3 days of follow up my next review will be the names and contact number of the people, my ticket number is open it’s ending with 5428, service needed in Moti Nagar Hyderabad ### 1/5 — Worst *2026-06-29, version 8.00.8* Don’t install quickly prolonging for 4 days ### 1/5 — Service is too bad *2026-06-23, version 8.00.7* The response from service team is not good ### 1/5 — Worst service *2026-06-11, version 8.00.7* It took 2 months to cancel and give device back to Livpure. Providing this feedback after using service 5 years. ### 1/5 — TERRIBLE SERVICE - AVOID AT ALL COSTS *2026-06-10* I want to cancel my subscription and return the RO machine, but the process is a nightmare. There is no option to do this on the app — I’m forced to call or use the WhatsApp chatbot. On 30th May, I tried to cancel and was told to wait two hours for a callback. On 1st June, someone finally called, but instead of processing my cancellation, they asked if I wanted to buy or relocate the machine. I clearly said I just wanted to return it and get my deposit back. They promised pickup within 24–76 hours. Then on 2nd June, another “cancellation team” called me. Why are there so many different teams for one simple request? Again, they asked the same pointless questions. I repeated that I only want the machine picked up. They promised pickup within 24–48 hours. I waited patiently for a week. 10th June, I used WhatsApp again and was told my request hasn’t even been processed. This is outrageous. I’ve paid every month for more than a year, yet you make cancellation impossible. If your company only cares about selling machines, why rent them out at all? I would have chosen water cans instead of renting your RO if I knew how hard you make the return process. I demand immediate cancellation, pickup of the machine, and refund of my deposit **Developer response:** Hi User, Please accept our sincere apologies, kindly provide you registered Phone Number or Email ID to review@livpuresmart.com or you can also whatsapp the details on 8147338701, so that we can reach you and resolve the issue immediately. ### 1/5 — Water is not clean *2026-05-07, version 8.00.3* Water is not clean, TD’s level is 300+ , even after putting request, no one responding ### 1/5 — Don't go with Livpure Smart Rental Service *2026-02-28* They are an utterly unprofessional and exploitative service provider whose only intention is to squeeze money out of customers without delivering even basic service. My purifier’s filter health kept showing “bad,” and instead of fixing the issue properly, their so-called technicians repeatedly tried to “clean” the filter by literally beating it with random objects—because their own cheap filter design cannot even be opened and serviced. This ridiculous and careless behavior happened multiple times within just a few weeks. When I finally demanded a proper filter replacement, they bluntly refused and did absolutely nothing to resolve the issue. I escalated the matter to customer support several times, but it was completely useless—no accountability, no response, and no action whatsoever. After tolerating this nonsense for over two years, I’ve finally decided to stop using this pathetic service. I strongly warn anyone reading this to stay far away from this rental service unless you want to waste your money, damage your mental peace, and deal with endless frustration. **Developer response:** Hi User, Please accept our sincere apologies, kindly provide you registered Phone Number or Email ID to review@livpuresmart.com or you can also whatsapp the details on 8147338701, so that we can reach you and resolve the issue immediately. ### 1/5 — Feedback / complaint *2026-02-04, version 8.00.0* Frequent repairs due to failure of filters and undue delay in attending to these repairs / issues ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-07-10, version 8.00.8* Ajay, the installation guy did the nice job👍🏻 ### 5/5 — Excellent service *2026-07-02, version 8.00.8* Excellent service provided from Avanish ji ### 5/5 — Saroj *2026-06-30, version 8.00.8* Excellent service , proper guidance. ### 5/5 — Good *2026-06-01, version 8.00.6* They installed same day nice ### 5/5 — Good *2026-04-27, version 8.00.3* 7 ### 5/5 — Quick *2026-03-19, version 8.00.1* Good ### 5/5 — Excellent installation service by Avnish Rai *2026-03-15, version 8.00.1* 7 ### 5/5 — good *2026-03-11, version 8.00.1* fast ### 5/5 — Good *2026-02-23, version 8.00.0* Fast ### 5/5 — good *2026-02-09, version 8.00.0* fast --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*