# Lloyds Mobile Banking — user reviews > 3,071 indexed App Store user reviews of Lloyds Mobile Banking by Lloyds Banking Group, rated 4.90/5 from 20,304 ratings. - Source: https://appshunter.io/ios/app/lloyds-mobile-banking/id469964520/reviews - App overview in markdown: https://appshunter.io/ios/app/lloyds-mobile-banking/id469964520.md - Rating breakdown: 5★ 18,658 · 4★ 1,105 · 3★ 266 · 2★ 71 · 1★ 204 ## What do users think of Lloyds Mobile Banking? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 🔒 Secure banking - 💡 Convenient mobile banking - 👍 Intuitive interface - 👍 Reliable service - 👍 Excellent customer service **Cons** - 🐛 Crashes and stability issues - 🔍 Cluttered and confusing interface - 🔍 Outdated design - 🔍 Limited functionality compared to competitors - 🔍 Difficult to navigate - 🔍 Lack of advanced features - 🔍 Restricted account access for international users **Commonly reported bugs** - Authentication issues - Inconsistent performance across devices - Inability to update contact information - Delayed transaction notifications **Most requested features** - Dark mode option - Ability to customize app layout - Integration with password managers - Enhanced transaction history and analytics - Support for international accounts - Improved accessibility features ## Newest reviews (10 of 3,071) ### 3/5 — Great *2026-08-20, version 190.11* It’s great but I wanted to swap my phone an the phone says it’s not compatible with the app that is the only real problem I have ### 4/5 — Great on iPhone not on IPad *2026-08-20, version 190.11* 5 stars on the iPhone, works flawlessly. On the iPad you have to enter a security number when you are called. Unfortunately, iPhones screens out the security call, so you have to wait for a password to be sent through the post, making the app unusable for a week. ***update*** I received a temporary password three days later, so up and running sooner than I thought. App now works fine on the iPad, so I’ve given an extra star. I think there should have been other options to get the temporary password though. ### 2/5 — Clunky *2026-08-20, version 190.11* As a Halifax customer I was surprised they decided to ditch the brand for the toxic Lloyds name. Regardless I moved to the new app as requested - was it ‘exactly the same just a new brand’ - no it wasn’t. It’s clunky, slow and a horrible experience ### 5/5 — Changeover *2026-08-20, version 190.11* I thought the change from Halifax to Lloyds would be difficult for me being a pensioner but I went into Trowbridge branch and they sorted it out for me and I am happy that the account is easy for me to keep an eye on and yeah all is great ### 5/5 — Black Horse elegance *2026-08-20, version 190.11* A really excellent banking app, both practically user friendly & visually pleasing… ### 5/5 — User Friendly *2026-08-20, version 190.11* I am happy with my bank easy to access and use. ### 5/5 — 👍🏻 *2026-08-20, version 190.11* 👍🏻 ### 5/5 — I Ali *2026-08-20, version 190.11* Out of all 5 major banks, Lloyds probably have the best app, simple and easy to navigate ### 5/5 — Life long Halifax member *2026-08-20, version 190.11* I am very impressed so far, I have been with Halifax since I was a child and the transition to the new Lloyds app couldn’t be easier, so far so good, I do love horses ### 5/5 — App *2026-08-19, version 190.11* Just downloaded app, Easy to use app and navigate. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nobody likes change *2026-08-20, version 190.11* This app feels like a cheap knock off from the Halifax app. The switch should have been the other way around. I’ve been a Halifax account holder for over 20 years, I will now look for another bank. ### 1/5 — 2.5 million reviews can’t be wrong *2026-08-20, version 190.11* Halifax to Lloyds should be seamless. It isn’t straight forward on an iPhone as half the text is off screen. Does not accept former Halifax username and password. So much so I’m looking for a good move deal at another bank. 40 plus years and three mortgages, goodbye. ### 1/5 — Slow *2026-08-20, version 190.11* Very slow to open compared to other apps, then when it does 9/10 times I get an advert that is irrelevant to me ### 1/5 — Account number will change also please?? *2026-08-20, version 190.11* Please tell me account change, when we switch halifax to Lloyds bank ### 1/5 — Transfer not working! *2026-08-20, version 190.11* So I’m being made to transfer to the Lloyds app but I’m going round in circles! Logging into Halifax, then clicking to start the process, which then takes me to Lloyds, which then makes me log into Halifax to verify my account and I’m back on the original page getting nowhere!! ### 1/5 — Poor performance *2026-08-20, version 190.11* If the battery on your phone is low, the app simply won’t open. Pretty poor. ### 1/5 — Awful *2026-08-20, version 190.11* Halifax customer moved across not through choice but okay. Can no longer transfer money between accounts, one of the most basic and regular tasks you will do online banking. Really disappointed ### 1/5 — Bring Back People *2026-08-20, version 190.11* On-line banking glitches, a useless chat bot and an automated telephone answering system that doesn’t work properly and so is unable to verify my identity. If you are going to force customers to use tech rather than talk to people you need to sort the tech! ### 1/5 — Horrendous Experience *2026-08-20, version 190.11* Having switched over from my Halifax app, the Lloyds app did not let me: 1) view my Open Bank accounts on the summary page with my Halifax accounts, 2) view my current statement (this service is not available at this time), 3) view my credit card transactions (unable to display transactions at this time) 4) provide feedback using their ‘Provide Feedback’ button (this service is not currently active). Additionally, the so called help chat bot was abysmal and when I finally chatted to a human agent (the next day) they could offer me no help. Moreover, why do I have to click a button called ‘Every Day’ to get to my credit card transactions. Surely ‘Credit Card’ would be a more useful description. And while I’m moaning on I don’t like Lloyds trying to sell me more services on my summary page. So, all in all a horrible, time wasting experience. ### 1/5 — Transfer from Halifax does not work *2026-08-19, version 190.11* As a Halifax customer I was prompted to switch to the Lloyds app from the Halifax app. Pressing the button on the H app opens the L app at a page telling me I need to validate using the H app and accept the message there. If the H app is open and I am logged in there is no message. If I log in to the H app after pressing the validate button there is a message and a button to validate on the H app. Pressing the validate button on the H app logs me out of the H app and returns me to the L app where nothing happens. It is still at the page telling me I need to validate using the H app. ## Most praised reviews (10 highest-rated) ### 5/5 — Safety with Lloyds Bank *2026-08-22* I really like the way Lloyd’s takes good care of the customers especially any form of transactions. Thank you **Developer response:** Hi there. Thank you for your feedback and for the 5-star rating. I'm pleased to hear that you feel Lloyds Bank takes good care of its customers and that you value the security and support provided when making transactions. Feedback like yours is greatly appreciated,. Thank you again for taking the time to leave your review. I appreciate your support and hope the app continues to meet your banking needs. Thanks Anisa ### 5/5 — Great app. No dark mode app icon. (Can a dev see this and reply) *2026-08-20, version 190.11* The Lloyds online banking is almost perfect it just doesn’t have a tab to approve payments and you have to rely on a pop up. I think a payment approval tab needs to be added and also there isn’t a dark mode app icon. Can someone please add a dark mode iOS app icon and the payment approval tab please. ### 5/5 — Quality services *2026-08-20, version 190.11* Llodys is always there by my side in difficult times. Great services ### 5/5 — Lloyds app *2026-08-20, version 190.11* Good app ### 5/5 — Mrs lister *2026-08-20, version 190.11* Love Llyoydds staff and app are mint wouldn’t bank with anyone else ⭐️ ### 5/5 — Love you 🥰 *2026-08-20, version 190.11* Love u 🥰 ### 5/5 — Ann Coward *2026-08-20, version 190.11* It’s just a bit slow opening the app to get to my account. ### 5/5 — New App *2026-08-20, version 190.11* Loving the new App 😊 ### 5/5 — Banking app *2026-08-20, version 190.11* This app is great and easy to use ### 5/5 — Perfect banking *2026-08-20, version 190.11* The bank that gives you everything --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*