# LNER \| Train Times & Tickets — user reviews > 159 indexed App Store user reviews of LNER | Train Times & Tickets by LNER, rated 4.90/5 from 1,439 ratings. - Source: https://appshunter.io/ios/app/lner-train-times-and-tickets/id1521840052/reviews - App overview in markdown: https://appshunter.io/ios/app/lner-train-times-and-tickets/id1521840052.md - Rating breakdown: 5★ 1,345 · 4★ 83 · 3★ 8 · 2★ 1 · 1★ 2 ## What do users think of LNER | Train Times & Tickets? Overall sentiment: neutral **Pros** - 👍 Easy booking process - 💳 Good flexibility with changes - 🚀 Straightforward and intuitive app - 💰 Reasonable fares and good perks - 🔍 Clear journey information **Cons** - 🐛 App crashes and bugs - ⏱️ Slow app performance - 🔍 Lack of visibility for disruptions - 🔧 Difficulty with seat reservations - 🔒 Issues with adding tickets to wallet **Commonly reported bugs** - App crashes on launch after recent updates - Tickets not showing up in Apple Wallet on time - Delay repay function not working as expected - Booking changes not reflected in notifications **Most requested features** - Ability to save/view previous journey searches - More compact display for journey options - Improved integration with calendar apps - Clearer seat selection and indicators ## Newest reviews (12 of 159) ### 4/5 — I’m here *2026-07-10, version 4.52.0* You keep asking me to download the app and I’ve used it for years . I asked for travel updates on the app but you said you didn’t recognise me ! I writing to you on the app so please acknowledge me . I love it and use it all the time but have to get updates on what’s app !! ### 4/5 — New issues *2026-04-27, version 4.47.1* App was great, no booking fees. Now ‘upcoming’ in ‘journeys’ no longer has my valid open return tickets. It would be good if the app also did SplitSave. ### 2/5 — Doesn’t cover all LNER trains *2026-04-08, version 4.46.0* Well done for fixing glitch that meant tickets didn’t show up in ‘my journeys’. Still a glitch that not all LNER services can be booked on the LNER app. (Bizarre!). Eg 19:40 8/4/26. Was using app from 18:30. No mention of 19:40 at all. 19:45 cancelled. Turns out there was a 19:40 I could have taken. Train was there and I saw it go. Couldn’t get refund on 20:30 with new rules. ### 3/5 — Decent app *2026-04-08, version 4.46.0* This app is easy to use and the free £5 is a good perk however the 2% cash back only on lner trains forces you to use their service and the extreme difficulty to receive a refund even if you cancel a ticket well in advance is very off putting ### 3/5 — Mind the (huge) gaps *2026-04-05* Could easily be so much better. Impossible to sort the simplest of tasks easily such as changing reserved seats or actually knowing what seating situation awaits once you take your seat. I ended up no window, zero view, first class trip. Note: this is in no way reflected by my only high admiration for all the staff I have interacted with from the ticket window (needed to go because of app glitch), to resolute members at the platforms who always ho that extra mile for travelers, including the stewards on the train. **Developer response:** Thanks for your feedback. We’re sorry to hear about the difficulties with seat information and making changes in the app – especially when your First Class seat didn’t meet expectations. That’s not the experience we want to deliver. We really appreciate your kind words about our teams at stations and onboard, who work hard to go the extra mile for customers. Your comments have been shared as we continue to improve the app experience. ### 4/5 — Live trains *2026-03-17, version 4.45.1* Live trains view doesn’t fit on my iPhone. I cannot see the train time properly- the first digit of the hour column is to the left of the screen. Apart from that the app is very good. ### 3/5 — Updates… *2026-03-16, version 4.45.1* Stupid app decided, as I am sitting on station platform waiting for my train, that the app needs to be updated. Despite being used 30 minutes earlier to buy tickets for my journey. And once the update message is displayed, you can’t view the tickets, or defer the update. Not a great ‘feature’. Usually it’s fairly easy to use and has been reliable. ### 4/5 — Ticket Change *2026-02-04, version 4.43.0* It’s not clear that the admin fee is £10 ### 2/5 — Staff vibes vs LNER vibes *2026-01-04, version 4.42.0* Lner staff are almost always very nice on board a train but their business is very hard nosed and cut throat which kind of sucks. There’s always someone who doesn’t make their train and therefore there is an empty seat but try getting a refund for a ticket you no longer need or chasing the for delay repay? I believe that the sihtification of modern life is one of their business ideologies. ### 2/5 — Slow app! *2026-01-02, version 4.42.0* I’m on a LNER train and App is taking 15-20 minutes to download! Not a good start… 😳 ### 3/5 — Good UI but slow to load *2025-10-12, version 4.40.0* Easy to book tickets on the app but it is often slow even on a good connection. Would like the live departures to be more visible rather than tapping on arrow on route status and seeing web UI (in app would be better) ### 3/5 — Viewing seat reservations *2025-09-30, version 4.39.1* Whenever I try to view booking details of seat reservations within the app, it says it cannot find the journey itinerary. It seems this is a new bug, as previously it worked. This only seems to be an issue with seat reservation only bookings and not ticket bookings. Otherwise the app is usually very good, just a small bug that is irritating as you then have to go to the website to make any changes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Admin fee! *2026-08-16, version 4.54.0* Used LNER for years, no issue. Made a stupid error booking wrong date and was charged a £10 ‘admin’ fee to change the date by clicking a few buttons. Shocking. Sort it out you robbing thieves ! ### 1/5 — Given £5 credit but impossible to redeem *2026-07-31, version 4.54.0* Keeps saying I can’t use the credit as journey not valid. Incredibly difficult to use app, can’t redeem credit, Perks add on doesn’t work either but used £5 credit. Have deleted app!! ### 1/5 — Spams you with ads *2026-07-20, version 4.53.0* Abuses notifications to spam you ### 1/5 — E-Tickets Only *2026-05-02, version 4.47.1* Only lets you select e-tickets as method of collection, no option for physical tickets. Have to use other train apps (SWR) to get paper tickets ### 1/5 — Notifications have gone wild *2026-02-15, version 4.43.0* This last week I’ve had so many pointless adverts from this app. Yes. I know that trains exist, no, nobody wants a Valentine’s Day LNER gift card, I’m uninstalling this for now until they learn to be less annoying. ### 1/5 — Can’t buy tickets *2026-02-08, version 4.43.0* Waste of time. Select my tickets click Contribute and it never lets me pay just dots going across the button. Seriously the developers had one job! ### 1/5 — Confusing *2026-01-17, version 4.42.0* Have looked at booking a journey on the LNER website and then the app. The trains times largely differed, the prices differed for those that were the same by up to almost a factor of 3, and one had track-works noted with bus service for part of the journey, whilst the other did not for the same journey. I really couldn’t make up how bad this is. Actually the opposite of LNER trains which are pretty good. ### 1/5 — UI hard to use *2025-09-30, version 4.39.1* Not sure why they decided to add this next day thing, it is super confusing now and a single misclick can mess up your train tickets dates without realising. Absolutely nightmare to use ### 1/5 — Stupid *2025-09-23, version 4.39.1* Changed the time once I had paid ### 1/5 — Stopped working *2025-09-12, version 4.39.1* I use this app all the time but it now fails to launch and I can’t get beyond the red screen. My mother has the same issue. Tried all the “tricks and hacks” to no avail… help!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-07-14, version 4.53.0* Easy platform to use. Staff are fantastic. Perks are a bonus :) ### 5/5 — LNER- Consistently great staff! *2026-05-18, version 4.49.0* We feel very loyal to LNER as a company due to: The wonderful staff, Good quality food, Good staff service, Ease of use of the website and the loyalty points system. Well done LNER! ### 5/5 — Another easy upgrade *2026-04-29, version 4.47.1* Very easy to upgrade one of our next journeys ### 5/5 — Simple App to Use *2026-03-12, version 4.45.0* Great App. ### 5/5 — Great app and easy to use. *2026-03-11, version 4.45.0* Used this App for many years now and it makes buying tickets easy to do. Keeps me informed about my travel arrangements via text and if your train is delayed it automatically processes your refund. ### 5/5 — First Class Upgrade *2026-01-06, version 4.42.0* So easy to upgrade Very Smooth Process ### 5/5 — First Timer Upgrade *2025-11-25, version 4.41.0* I’ve always been impressed with LNER notifications and this time informed me of availability to First Class at a nominal rate ! What a chance for our upgrade! Thank you LNER ### 5/5 — Great way to travel *2025-11-11, version 4.41.0* Easy to book ride in comfort & very clean ### 5/5 — Easy peasy *2025-10-11, version 4.40.0* This one of the most intuitive and uncomplicated apps I have ever used. I’ve had to change the date of a booked journey twice because of family circumstances. I can’t quite believe how straight forward the process was! ### 5/5 — Best train ticket app in the UK *2025-09-08, version 4.39.1* I used many train apps but always stick with LNER for buying tickets, even though I’ve never traveled on LNER. Great UX, amazing features (instant refund if you suddenly made a mistake in your booking), occasional cash back offers with some bank apps. What more can I say? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*