# loanDepot Mobile — user reviews > 103 indexed App Store user reviews of loanDepot Mobile by LoanDepot.com, LLC, rated 4.88/5 from 3,948 ratings. - Source: https://appshunter.io/ios/app/loandepot-mobile/id1600224229/reviews - App overview in markdown: https://appshunter.io/ios/app/loandepot-mobile/id1600224229.md - Rating breakdown: 5★ 3,274 · 4★ 173 · 3★ 26 · 2★ 6 · 1★ 38 ## What do users think of loanDepot Mobile? Overall sentiment: neutral **Pros** - 👍 Easy to make payments - 👍 Convenient to view loan details - 👍 User-friendly app - 👍 Stable and no apparent bugs - 👍 Helpful customer service - 👍 Straightforward and usable app **Cons** - 🐛 App freezes or doesn't function properly - 🐛 Unable to make payments through the app - 🐛 Inability to link loan account - 🐛 Inconsistent login credentials between app and website - 🐛 Lack of auto-pay or bi-weekly payment options **Commonly reported bugs** - App constantly freezes when trying to make payments - App doesn't recognize login credentials - Unable to link loan account to the app **Most requested features** - Allow principal-only payments to be queued - Bring more website functions to the app - Add ability to see current property value - Implement auto-pay and bi-weekly payment options ## Newest reviews (12 of 103) ### 5/5 — User Friendly *2026-01-27, version 2026.1.0* So far there hasn’t been any app malfunctions, and navigating is quite easy for most users. ### 5/5 — Change payment options *2026-01-07, version 2025.2.6* App is great, just wish they had different payment options. Sometimes you may have to use different accounts to pay different amount of money, but unable unless you call. Change that please! ### 4/5 — Loan depot *2025-12-12, version 2025.2.4* Love the app but Im sitting here waiting to find out if they are going to sell my loan, just let me set my auto bill pay and be done with it ### 5/5 — Makes checking the status of payments so simple *2025-11-03, version 2025.2.3* Sure beats all the steps necessary to log in and way better than paper statements that I have to store. ### 5/5 — Mobile Signin *2025-11-02, version 2025.2.3* I have found the sign in to be consistent. I am able to sign in without changing my password each time. ### 5/5 — Mortgage, *2025-10-05, version 2025.2.1* Loandepot helped me when I needed it, Thanku ### 5/5 — Loan depot *2025-08-30, version 2025.2.0* Very easy to use app ### 5/5 — Greatest *2025-07-18, version 2025.1.8* I love this app it makes my monthly payment so much easier and is easy to use and be able to understand every option in the app ### 5/5 — Excellent app *2025-07-01, version 2025.1.8* Excellent app to track my Home mortgage ### 5/5 — 8:15am *2025-05-12, version 2025.1.6* Contact: trying to update the website will NOT complete the process? ### 5/5 — Loan Depot HELOC *2025-04-01, version 2025.1.4* Very easy to use Ap. ### 5/5 — Great! *2025-03-08, version 2025.1.3* Easy to use and user friendly! ## Most critical reviews (10 lowest-rated) ### 1/5 — This app sucks *2026-08-05, version 2026.1.7* This app is so slow and buggy it makes me want to kill myself every time I use it. You can tell you went with the cheapest option when creating it. Plus the mobile verification never works. ### 1/5 — No Alerts *2026-06-02, version 2026.1.4* I live in California in an area that requires Wildfire Insurance. This company said they “mailed” me a notice that I didn’t have Fire insurance, but didn’t call, email, or post any Notice on their App that I was missing anything or that they were going to bill me $4k (twice the price of normal Fire insurance), I had to find out when my bill changed. This company doesn’t post important information on their app, because then they can scam you by buying something at ridiculous rates and you get the bill 6-months later. Loan Depot SUCKS. ### 1/5 — App not working *2026-05-27, version 2026.1.4* My app has not worked since I downloaded the latest update. I’ve noticed it’s been down for quite few days now. Maybe an email needs to go out to customers to explain and or let us know when it’s expected to be up again. ### 1/5 — Completely broken *2026-05-22, version 2026.1.4* The latest update today broke down access to Loan depot accounts. Spent 30 mins to access my account without success. How come a billion dollar company release an update without thoroughly testing it. If their software team is incompetent, they should hire someone else. ### 1/5 — Terrible *2026-05-19, version 2026.1.2* App is horrible… will not let me add my bank account. Constantly have to call customer support. Every thing takes 24 to 48hrs. To be a major company you would think they would fix this. ### 1/5 — Not working for months *2025-07-14, version 2025.1.8* Months ago we tried to setup paperless, and the error message is try again later… well, months later same error message! So who do you think loandepot blames? You’re right - us, because they claim we have to have their IT department look into it! Same type of error when trying to get payment amount! ### 1/5 — Not working with iPhones *2025-06-05, version 2025.1.6* I have been trying to use the app for over a year to pay my mortgage and the pay button does not work at all. I don’t think they’re aware of the bug. ### 1/5 — Phone not compatible with the software requirement *2025-05-10, version 2025.1.4* I have been trying to pay my mortgage for the last two weeks and the app keeps telling me I have to update my software to a 16.6 or newer and I’m trying to download at 18.4 which is the only thing available and it’s giving me an problem occurred during installation now I can’t do anything. I deleted the app tried to download it again and it’s still having major issues so maybe all these updates you’re doing might be harming the users because I can’t even pay my mortgage right now. ### 1/5 — Useless *2024-06-01, version 2024.1.6* Much like the website the app is useless it keeps crashing and won’t load ### 1/5 — Under maintenance *2024-01-17, version 2023.4.2* The app has been “under maintenance” for weeks. Fix it so we can make our payments. ## Most praised reviews (10 highest-rated) ### 5/5 — So Easy *2026-07-24, version 2026.1.7* The website is user friendly ### 5/5 — App is user friendly *2026-07-04, version 2026.1.7* I love the app. Everything is readily available and I don’t have to search through a bunch of papers to find stuff. ### 5/5 — Excellent team and customer service *2026-07-03, version 2026.1.7* Every time I call loan depot , they have no it caring customer service 100% ### 5/5 — Phone app / Customer service *2026-06-26, version 2026.1.7* The app for the phone is amazing! This is my second lone with Loan Depo and been able to do everting in the app on the phone. Very easy, and my Sales manager who has helped me both times,Debbie Calixto is AMAZING!! Walked me through what I needed to and sent me links and kept me updated with the app. Both times she has been great and got things done in days, not weeks or months like my last mortgage company. Debbie has got Loan Depo not just one, but several loyal customers, as I tell everyone about her! ### 5/5 — Love the App! *2026-06-16, version 2026.1.6* Nice ### 5/5 — User friendly *2026-05-30, version 2026.1.4* This app makes things easy because of how user friendly it is ### 5/5 — Loandepot is awesome *2026-04-27, version 2026.1.2* They were great to work with. Got me a good interest rate and was helpful all the way. ### 5/5 — Ease of Use *2026-04-24, version 2026.1.2* Very efficient app. Very easy to manage mortgage account! ### 5/5 — This app is amazing *2026-03-04, version 2026.1.2* Download the app keep your account up-to-date. It tells me step-by-step when to make my payment and how much I owe. ### 5/5 — Perfect mortgage Company *2026-03-04, version 2026.1.2* Excellent keep up the great work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*