# loans.com.au onTrack — user reviews > 33 indexed App Store user reviews of loans.com.au onTrack by LOANS.COM.AU PTY LTD. - Source: https://appshunter.io/ios/app/loanscomau-ontrack/id1048810775/reviews - App overview in markdown: https://appshunter.io/ios/app/loanscomau-ontrack/id1048810775.md ## Newest reviews (14 of 33) ### 1/5 — Rubbish *2021-01-19, version 4.12.0* The app let me log in once and only once, even then it was clunky to use. After that it just spins “logging in...” and then returns to the login screen. Please employ some developers and testers that know what they’re doing... ### 1/5 — Stick with desktop login *2021-01-19, version 4.12.0* Doesn’t let you log in. Completely useless. ### 1/5 — Never lets me log in *2021-01-12, version 4.12.0* This is the worst app Ive ever used. It will not let me log in, just freezes on the log in screen. ### 1/5 — Incorrect login information *2020-12-22, version 4.11.0* I don't know why the system often told me that the login information was incorrect so I have to reset my password again and again. What is worse, I cannot receive the reset email now! Even cannot do this on website. Can anyone help me to fix it? ### 1/5 — OnTrack app *2020-11-16, version 4.8.3* The app just doesn’t work on my IPhone. It’s a 11pro ### 1/5 — Login problem *2020-10-29, version 4.8.2* It really has problems on login , can you fix it? ### 1/5 — App crashes *2019-03-18, version 1.0* Your app crashes at the login stage. How am I supposed to track things? ### 1/5 — Crashing *2019-03-05, version 1.0* Downloaded the app and it crashes when I enter my details to log in. Not worth downloading. ### 1/5 — Don't even bother. *2019-01-28, version 1.0* The app crashed every single time I attempted to log in. Just use the Web browser on your phone instead. ### 1/5 — Just doesn’t work *2018-07-12, version 1.0* I downloaded this app thinking I can track the application for the car loan but as soon as I logged in, the app crashed. I tried four times with no luck. Deleted the app. ### 1/5 — Crashes as soon as password typed in, haven't been able to use it *2018-06-07, version 1.0* Doesn't work. ### 1/5 — Don’t download *2018-05-26, version 1.0* Does not work, why is this to be wasting even here? Use web version. ### 1/5 — Crashes; unable to load documents *2018-04-25, version 1.0* It seems like a good idea, because it should be a clean & quick & secure way to load all the application info & documents relevant, however NONE of the app worked at all on my iPhone X. I had to do the ENTIRE process of application & document transfer via email as a poor & unsecured alternative due to the complete failure of this app to do ANY of the functions it is touted to do. Just tear it down & rebuild it properly people. Thanks. ### 1/5 — Crashes on iOS *2018-02-02, version 1.0* Looks lovely but I can’t open it. Keeps crashing ## Most critical reviews (10 lowest-rated) ### 1/5 — Obnoxious beyond words *2023-05-10, version 5.34.0* Ah technology thanks for bringing us together. What garbage. ### 1/5 — It’s so bad *2022-09-08, version 5.10.2* It frequently crashes, doesn’t let you upload documents, it’s just a poor app. ### 1/5 — IT issues a nightmare *2022-06-10, version 5.10.2* Guys can you please do something about your app? It’s a nightmare to use and often isn’t accessible I have deleted it n am trying to reinstall n it’s nit working so I can’t do my banking !!! it’s the only way I can access my details it’s just not ok in this era that we are having issues with such a poor quality app. I can’t recommend yiur loans n services to my friends because of this and I really believe in your organisation such a pity … ### 1/5 — Doesn’t work at all *2021-10-21, version 4.22.2* App literally doesn’t work - you can’t login (does nothing), deleting and re-installing also doesn’t fix it. Latest iPhone with latest iOS. Shame. ### 1/5 — Issues constant *2021-06-29, version 4.20.0* My sent items don’t appear in sent messages. So I don’t know if they have sent. It takes multiple attempts to upload documents on phone app and sometimes I need to uninstall . iPhone 7 ### 1/5 — Doesn’t work *2021-04-02, version 4.17.0* App logged in first time. Never been able to log in since. Login details are correct but it goes nowhere. ### 1/5 — Constantly it crashes *2021-03-26, version 4.17.0* Every time I try to log in it won’t let me, so I have to delete the app every time. ### 1/5 — Glitchy and doesn’t let you login *2021-03-18, version 4.17.0* I’ve only been able to successfully login to the app once and this was only after I uninstalled the app and reinstalled it. Everytime I put my password in, it just keeps me on the login page and nothing happens. Seems very glitchy which is a shame because the overall functions and usability of the app is nice and easy. I will keep going through my web browser to acces my information instead. ### 1/5 — Woeful bit of kit *2021-03-16, version 4.17.0* Hard to use, login rarely works ### 1/5 — Crape app *2021-02-11, version 4.14.0* Same problems as other users logged in first time but subsequently when I try to log back in says I have to reset password. Also I can never get reset code very poor and frustrating. ## Most praised reviews (6 highest-rated) ### 5/5 — Thank you for fixing the Face ID authentication! *2020-03-14, version 3.1.0* It was so forgetful previously. Thanks! ### 3/5 — Fix method *2020-12-18, version 4.8.3* If you want it to work on your iPhone, delete the app and then reinstall. ### 3/5 — App Worked *2019-03-20, version 1.0* Only thing I could criticise about the about was the messenger part to the app. Would be better if they were in some sort of an order. Otherwise was no issue ### 3/5 — It worked ok *2016-09-05, version 1.0* It still has some glitches but worked ok majority of the time. ### 2/5 — Constantly crashes *2020-10-14, version 4.8.1* I have to Delete the App every time I want to upload something🙄 It just wouldn’t let me log in even though I could do so on my lap top. I then reload it and log in again. Apart from that it is all good 😁 ### 2/5 — Good idea, needs work. *2018-11-19, version 1.0* To be fair, the app did connect to the information about the loan progress. What need to be better: - messages need some sort of order, ideally threaded chronological. As it is, the random order means finding the newest, or even a specific one is ... well, easier to find a computer or just ring up. - it’s obviously not ready for prime time, since comms w Loans splatter across email, phone, text, and the app. I don’t really see how it’s improving the experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*