# LOCA: Laos Taxi, QR Payment — user reviews > 113 indexed App Store user reviews of LOCA by LOCA COMPANY LIMITED, rated 4.70/5 from 1,490 ratings. - Source: https://appshunter.io/ios/app/loca-laos-taxi-qr-payment/id1374380531/reviews - App overview in markdown: https://appshunter.io/ios/app/loca-laos-taxi-qr-payment/id1374380531.md - Rating breakdown: 5★ 1,288 · 4★ 77 · 3★ 50 · 2★ 24 · 1★ 51 ## What do users think of LOCA? Overall sentiment: negative **Pros** - 🚀 Convenient and reliable - 👍 Easy to use - 🚕 Good drivers and service - 💳 Useful for payment **Cons** - 💰 Expensive fares - 🐛 Buggy and unreliable app - 🗺️ Inaccurate location tracking - 🔒 Security and privacy concerns - ⏰ Long wait times for drivers **Commonly reported bugs** - Unable to sign up or receive OTP code - Incorrect fare calculations - App crashes and freezes - Payment issues and double-charging **Most requested features** - Add Thai language support - Improve map and location accuracy - Provide more transparent pricing - Implement better customer support ## Newest reviews (12 of 113) ### 2/5 — Scammy *2026-08-17, version 3.4.0* So the app is cool, but they just charge for every little thing. Then they present these rewards, I’ve gotten a lot of points but then it says you can only use one coupon per month. I have like 3000 points and am in Luang Prabang where there are only three places to go with the reward. Vientiane has much more. If there was variety in Luang Prabang that’d be fine, but this is misleading and scammy. I used the app more to get these points. ### 2/5 — Traveler to Laos - Slow app, lots of fraud *2026-03-03, version 3.3.0* First time traveling to Laos. I was recommended this app. Any convenience it offers is offset by slow connection, constant reloading, and lag. The app charges fees for transactions which quickly adds up. The app makes it easy for small merchants to rip you off. Better off holding cash, cash is king. ### 3/5 — Okay *2026-02-20, version 3.3.0* Works well when drivers are available but sometimes you get stuck ### 2/5 — Solution if code doesn’t send… *2025-10-28, version 3.2.7* Like others I wasn’t receiving the text code when setting up an account. If you tap HELP it’ll take you to a chat where they can send your code that way. Fixed. Still, shame it didn’t work as supposed to. ### 4/5 — No option to delete card *2025-10-03, version 3.2.7* Can’t delete linked card ### 1/5 — Too expensive compare to other taxi app and can’t find any advantage. *2025-09-21, version 2.40* Too expensive compare to other taxi app and can’t find any advantage. If you give low rate after use their service, they keep sending message to ur private contact for the review which is so scary. ### 1/5 — Different fee *2025-09-10, version 2.40* Why different prices? ### 1/5 — Needs work *2025-07-08, version 2.38* Poorly designed compared to other similar apps, constantly pops up annoying ads with no apparent way of stopping them, and heats up excessively and drains the battery fast when in use. ### 1/5 — 太贵 *2025-05-28, version 2.38* 很贵 ### 1/5 — Бесполезное приложение *2025-05-27, version 2.38* Работает только во Вьентьяне и Луангпрабанге ### 3/5 — Gets you a taxi after a long wait *2025-03-03, version 2.36* A loca minute is about 10 actual minutes, never trust how far away your driver is because you will always be waiting longer! book well in advance if you’re in a rush! ### 1/5 — 差 *2025-01-16, version 2.36* 你没法想象这玩意儿有多蠢，我在万象的高铁站打开app搜目的地“airport” 它能给我跑出菲律宾的机场来。第一次用就知道它是不可靠的了。 ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-02-14, version 3.3.0* The app all the time is out ### 1/5 — faulty, broken, unable to KYC *2026-02-02, version 3.2.7* stuck at 85% multiple times when trying to upload passport details. useless waste of time ### 1/5 — No Chinese Numbers *2026-01-03, version 3.2.7* Doesn’t work with Chinese numbers in Laos ### 1/5 — Taxi good QR bad *2025-12-13, version 3.2.7* Works fine for ordering taxis however the LOCA pay QR is not good. You choose to pay an amount in Kip it then converts this to USD via a ludicrous exchange rate and charges your account with this figure. This was regularly off by about 10-15%. Would not recommend LOCA qr pay. ### 1/5 — 坑殺遊客專用 *2025-12-02, version 3.2.7* 天價車費就算了，還被多刷比車費更貴的錢，搭一趟就刪除此app ### 1/5 — Not worth it *2025-11-14, version 3.2.7* They haven’t refunded the active credit card check transaction which they said they would and they charge a sizeable fee for every transaction in USD which then converts to your card’s currency, inflating the price in your local currency further. In the end, you pay a lot more than the bill. ### 1/5 — This hacked my phone *2025-10-27, version 3.2.7* Downloaded the app and within a week my email was hacked. The look and feel of the app is sketchy, I thought at the time it didn’t feel right and I was right. If you have no other way of getting around Laos, then ensure you use an email with no access to any other of your accounts. Or better yet make a new email account with no other connection to you than this app. ### 1/5 — Poor customer service *2025-10-16, version 3.2.7* Poor customer service ### 1/5 — 改善の余地多々あり *2025-10-15, version 3.2.7* grabを使い慣れている方には驚きの使い勝手ですねね。目的地が検索できないし、迎え場所のピンもずれているし、配車の前に概算料金が出ないし、ドライバーとのチャットが繋がらない時の連絡方法も分かりにくいです。出国の前にアカウントとアプリを削除します。またヴィエンチャンへ来る事があるかもしれませんが、その時までに改善されていると嬉しいです。 ### 1/5 — Не работает *2025-09-30, version 3.2.7* СМС коды на российские номера телефонов не приходят. ## Most praised reviews (10 highest-rated) ### 5/5 — Travel made simple *2025-09-17, version 2.40* This is truly a one-stop traveling service! From booking rides to managing trips, everything I need is in one app. The interface is simple, fast, and reliable, making travel so much easier and stress-free. Highly recommended for anyone who wants convenience at their fingertips! ### 5/5 — Reviewing *2025-08-29* Comfort and clean ### 5/5 — 素晴らしい *2025-07-23, version 2.38* 全てがスムーズに進んだ。便利すぎる。 ### 5/5 — 良い運転 *2025-06-19, version 2.38* 丁寧な運転で、スムーズな運転です ### 5/5 — Good app *2025-06-16, version 2.38* Good app for taxi. the drivers are all nice the application is fluid, well explained. Good app ### 5/5 — The only way to pay by credit card in Laos *2025-04-29, version 2.38* Btrekfast in airport, ride to embassy then to land border was smooth. ### 5/5 — Excellent service *2025-04-03, version 2.37* We were extremely pleased with our driver, his car and driving skills. ### 5/5 — ขับรถดี *2025-03-21, version 2.37* แนะนำที่เที่ยว แนะนำการเดินทางดี ### 5/5 — 👍🏼 *2024-12-29, version 2.36* Good service ### 5/5 — Easy to use *2024-12-18, version 2.36* Very nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*