# Lock & Alert — Equifax > Manage access to your Equifax credit report, with alerts for lock/unlock status. (iPhone/iPad app by Equifax Inc.) - Source: https://appshunter.io/ios/app/lock-and-alert/id1325259833 (this page in markdown: same URL + `.md`) - Developer: [Equifax Inc](https://appshunter.io/developer/347634123) - Category: Finance - Price: Free - Rating: 1.83/5 from 961 App Store ratings · 162 written reviews indexed - Age rating: 17+ - Requires: iOS 14 · 18 MB - Languages: English - Released: 2018-02-01 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/lock-and-alert/id1325259833/reviews.md ## What is Lock & Alert? Lock & Alert puts you in charge of who can access your Equifax credit report, with certain exceptions.¹ Lock or unlock your Equifax credit report with just a simple click or swipe, and we’ll alert you each time your Equifax credit report is locked or unlocked. Lock & Alert is free for U.S. consumers. Lock your Equifax credit report to help better protect against identity theft. Applying for credit? Open the app, and unlock with one simple swipe or click. Then simply swipe or click again to lock when you're done. We'll alert you each time your Equifax credit report is locked or unlocked. Having trouble or need a quick answer while using the app? Visit the Support tab in the app to find the answers to frequently asked questions, or to contact customer service. Sign in to the Lock & Alert app using Touch ID, Face ID, or enter your user name and password. Note: Lock & Alert and myEquifax use separate accounts. Your Lock & Alert credentials would be different from your myEquifax username and password, unless you registered with the same username and password for both. If this is your first time using Lock & Alert, please choose “Sign up”. ¹ Locking your Equifax credit report will prevent access to it by certain third parties. Locking your Equifax credit report will not prevent access to your credit report at any other credit reporting agency. Entities that may still have access to your Equifax credit report include: companies like Equifax Consumer Services LLC, which provide you with access to your credit report or credit score, or monitor your credit report as part of a subscription or similar service; companies that provide you with a copy of your credit report or credit score, upon your request; federal, state and local government agencies and courts in certain circumstances; companies using the information in connection with the underwriting of insurance, or for employment, tenant or background screening purposes; companies that have a current account or relationship with you, and collection agencies acting on behalf of those whom you owe; companies that authenticate a consumer's identity for purposes other than granting credit, or for investigating or preventing actual or potential fraud; and companies that wish to make pre-approved offers of credit or insurance to you. To opt out of such pre-approved offers, visit www.optoutprescreen.com. ## Key features - Lock and unlock Equifax credit report - Receive lock/unlock alerts - Protect against identity theft - Easy access for credit applications - Biometric login (Touch ID, Face ID) ## What do users think of Lock & Alert? Overall sentiment: negative **Pros** - 🚀 Simple to use - 🔒 Protects credit - 💡 Convenient mobile access - 👍 Works as expected **Cons** - 🐛 Login issues - 🐛 Signup problems - 🐛 Unreliable functionality - 👎 Separate login from website - 👎 Poor customer support **Commonly reported bugs** - Cannot create account - Login credentials not recognized - Captcha errors prevent registration **Most requested features** - Unified login with website - Improved error handling - Streamlined signup process ## Recent user reviews (10 of 162) All indexed reviews: https://appshunter.io/ios/app/lock-and-alert/id1325259833/reviews.md ### 1/5 — Total Fail *2026-03-14, version 2.9.11* This is one of the worst apps I’ve ever used. After previously setting up my account and locking my Equifax report, I haven’t been able to log in since. The app never responds after using credentials and attempting to log in. It’s absolute garbage. ### 5/5 — Why retiring? *2026-03-04, version 2.9.11* This app is simple it does one thing and one thing well, now you are forcing me to go to a lame web site :/ ### 5/5 — IT WORKS *2026-03-04, version 2.9.11* IT DOES WHAT I NEED IT TO DO EVERY TIME I NEED TOO UNLOCK AND RELOCK EQUIFAX IT WORKS ### 1/5 — Usefulness ending *2026-03-03, version 2.9.8* The app was useful while it lasted but I’ll be useless after March 26, 2026. The greed is amazing. ### 1/5 — Why a new app *2026-01-16, version 2.9.8* Just tried this and after talking to support had to move to myequafax??? ### 1/5 — White blank screen *2025-12-04, version 2.9.8* After downloading this app it has an white blank screen after you press open to view the app I guess my credit will stay frozen because I can’t even get on the Home Screen and the same with Equifax don’t waste your time it’s very frustrating ### 5/5 — Great app 5 stars *2025-09-24, version 2.9.8* It’s simple easy to use. You can lock your report and unlock your report. It gives you Alerts right away. I don’t understand why this app doesn’t have five stars. I really don’t. ### 1/5 — Still Junk *2025-09-23, version 2.9.8* I’m joining the crowd—unable to login. The telephone login to lift a credit freeze doesn’t work either! Leads me through a maze…then just goes silent. I’m done with Equifax. ### 1/5 — Pain in the Neck *2025-09-22, version 2.9.8* Signing in to this app has proved to be a real pain! ### 1/5 — Doesn’t work *2025-09-10, version 2.9.8* App literally does not function, enter my login info and then the app just sits there, absolutely nothing happens. ## Frequently asked questions about Lock & Alert ### What does the Lock & Alert app do? The Lock & Alert app allows you to control who can access your Equifax credit report. You can easily lock or unlock your report with a simple click or swipe. The app also sends you alerts each time your credit report is locked or unlocked, providing an extra layer of security. ### How does locking my Equifax credit report protect me? Locking your Equifax credit report helps to better protect against identity theft. By preventing unauthorized access, it can hinder criminals from opening new credit accounts in your name. However, certain entities may still have access as outlined in the app's details. ### Is the Lock & Alert app free to use? Yes, the Lock & Alert app is free for U.S. consumers. There are no charges associated with downloading or using the app to manage your Equifax credit report. ### What happens when I lock my credit report? When you lock your Equifax credit report, it prevents access by certain third parties. This is a key step in protecting yourself from identity theft. You will receive an alert whenever your report is locked or unlocked, keeping you informed of its status. ### How do I sign up for Lock & Alert? If this is your first time using Lock & Alert, you will need to choose the 'Sign up' option within the app. You will then create your credentials. Note that your Lock & Alert account is separate from your myEquifax account. ## Version history (last 5 releases) ### 2.9.11 — 2026-03-04 The Lock & Alert app is retiring. But you can always access your Lock & Alert account to lock/unlock your Equifax credit report at https://www.equifax.com/personal/products/credit/credit-lock-alert/ and enter your Lock & Alert username and password. ### 2.9.8 — 2025-06-05 Minor bug fixes. Please update your app to the latest version (v2.9.8) or enable automatic updates keep using Lock & Alert. Thanks for using Lock & Alert! ### 2.9.7 — 2025-05-08 Minor bug fixes. Please update your app to the latest version (v2.9.7) or enable automatic updates keep using Lock & Alert. Thanks for using Lock & Alert! ### 2.9.5 — 2025-02-05 Minor bug fixes. Please update your app to the latest version (v2.9.5) or enable automatic updates to keep using Lock & Alert. Thanks for using Lock & Alert! ### 2.9.3 — 2024-08-23 Minor bug fixes. Please update your app to the latest version (v2.9.3) or enable automatic updates to keep using Lock & Alert. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*