# Lockly Home — user reviews > 130 indexed App Store user reviews of Lockly Home by PIN GENIE LIMITED, rated 4.60/5 from 1,530 ratings. - Source: https://appshunter.io/ios/app/lockly-home/id6578425449/reviews - App overview in markdown: https://appshunter.io/ios/app/lockly-home/id6578425449.md - Rating breakdown: 5★ 1,287 · 4★ 73 · 3★ 30 · 2★ 31 · 1★ 109 ## What do users think of Lockly Home? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🔒 Secure access with fingerprint and facial recognition - 🚀 Convenient remote access - 💡 Useful automation features like auto-lock **Cons** - 🐛 Connectivity issues with WiFi and Bluetooth - 🔍 Confusing app UI and navigation - ⏱️ Slow customer support response times - 🔧 Difficulty setting up and troubleshooting **Commonly reported bugs** - App crashes and freezes - Inability to reset password or create new accounts - Unreliable connectivity between lock, hub, and app **Most requested features** - Add option to delete unused locks/devices - Improve user management with group/family access - Provide 24-hour clock format for lock schedules - Integrate with more smart home platforms like Alexa ## Newest reviews (18 of 130) ### 3/5 — Working great but... *2026-08-03, version 1.6.5* I love our Lockly Video, motion sensing lock, but unfortunately the motion sensing does not work in the hotter summer months 90 degrees. In South Florida that can be average daytime temperature during summer. I kept it anyway after they verified it was a valid issue - hoping it gets corrected in newer versions and lockly replaces mine. Other than that it works flawlessly. Fyi, I figured the issue out and verified the problem - adding cold packs to the first replacement that acted same as original. Lockly did offer to allow return and refund. ### 5/5 — Es lo mejor *2026-07-27, version 1.6.5* 5 ### 5/5 — Owner *2026-07-26, version 1.6.5* Great ### 5/5 — Samson *2026-07-23, version 1.6.5* Thank you really love it good stuff! ### 5/5 — HIGHLY RECOMMEND *2026-07-21, version 1.6.5* Such an amazing company! Super simple to set up, it comes with all the screws and anything you’d need (except for tools) the TapCom card is awesome and super CHEAP for a whole year subscription. Highly recommend ### 5/5 — Super easy to use. *2026-07-14, version 1.6.5* Love this app. Super easy to use, connects fast, and makes controlling my Lockly lock effortless. Everything is laid out clearly, and I never have to dig around to find what I need. Five stars all day. ### 2/5 — Much slower than previous app *2026-07-13, version 1.6.5* Takes up to a minute to connect to the lock via wifi. Older app was much faster. ### 5/5 — Casita *2026-07-06, version 1.6.4* Great system ### 3/5 — Working great but... *2026-07-03, version 1.6.4* I love our Lockly Video, motion sensing lock, but unfortunately the motion sensing does not work in the hotter summer months 90 degrees. In South Florida that can be average daytime temperature during summer. I kept it anyway after they verified it was a valid issue - hoping it gets corrected in newer versions and lockly replaces mine. Other than that it works flawlessly. Fyi, I figured the issue out and verified the problem - adding cold packs to the first replacement that acted same as original. Lockly did offer to allow return and refund. ### 5/5 — The Lockly *2026-07-02, version 1.6.4* Great customer service great product ### 4/5 — Auto lock time *2026-07-02, version 1.6.4* Hi, could you please add an option to set a auto lock time, currently there is a timer but an actual set time would be more beneficial for home owners. That way the door can be locked each day, incase it was forgotten to be locked at night ### 5/5 — Best Smart look hands dawn *2026-06-29, version 1.6.4* App get updated very often the lock it’s amazing well made love this lock Previously had the Ago Sma. Look no caparison installation in all aspects this lock it’s superior ### 2/5 — Much slower than the original app *2026-06-28, version 1.6.4* I’ve been using the original app for about 18 months, and was happy with it. When I was notified there was a new app I downloaded it. I only use a single device, attached to my home WiFi, and the new app takes 10 times longer to connect. ### 2/5 — Too many notifications *2026-06-26, version 1.6.4* Overall, the app works to control my lock. The graphics, icons, colors, layout, etc… is not the most intuitive, but it works. The most annoying thing is that notifications are either on or off. To get my mail, I get a notification when I unlock the door, when it auto locks, when I come back to open it with my watch, and then when I lock it manually. The notifications are extremely annoying and basic compared to a smart lock that I had 10 years ago! The only thing I care about is when someone unlocks it from outside or if the door is left open or unlocked for X period of time. I should be able to turn off all the other nonsense. ### 5/5 — Smart lock *2026-06-15, version 1.6.2* This is the best smart lock I ever had ### 5/5 — Dementia *2026-06-14, version 1.6.2* You can check the door if it’s locked anywhere ### 2/5 — History never works *2026-06-12, version 1.6.2* Use this for my Airbnb. The codes work but when I try to see who has checked in and when, the log history never works. ### 5/5 — JC *2026-06-04, version 1.6.1* 1 ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer *2026-08-18, version 1.6.7* Service, try getting help. See how long it takes to get to a person. ### 1/5 — App is unreliable and frustrating *2026-06-21, version 1.6.3* Recurrently losing connecting with the lock. States connection issues are Bluetooth / wifi when this is working perfectly for other devices and I am standing right next to it. Keeps “forgetting” the lock I have paired it with. Terrible experience with this app and surprised at how poorly it functions! ### 1/5 — Second lock *2026-05-28, version 1.6.1* This is the second lock that I bought from you. It has a lot of issues, for example, we are constantly putting in new batteries. I can’t use it to its full capacity. I loved the first lock from you; but this second lock I hate it. ### 1/5 — Low reliability app *2026-03-31, version 1.5.6* Incredibly low reliability with app - never loads properly. Experience is poor for 300$. ### 1/5 — Like but it always unpairs *2026-03-08, version 1.5.4* This system is great however it always unpair and I have to reset it every time ### 1/5 — No support and does not function *2026-01-25, version 1.4.8* 2x this has stopped connecting to internet with no service or support first time needed to be replaced now now support save your money and get a different system!!!! ### 1/5 — Only supports 2.4Ghz in 2026 *2026-01-19, version 1.4.8* Embarrassing that in the year 2026 we have “smart devices” that ONLY use a band from 20 years ago. ### 1/5 — Owner *2026-01-16, version 1.4.8* The LOCKLY home lock is the most worthless piece of equipment. I regret buying it and paying for this piece of junk. To anyone out there don’t be full by their advertisement. Do not buy buy it. ### 1/5 — Frustrating *2026-01-16, version 1.4.7* This lock seems to go offline at the most inconvenient times even though it’s now only 5 feet away from the hub - useless in being able to let people in and out remotely including managing access. Doesn’t connect to anything meaningful like “Matter” when all my Matter devices are up constantly and can be accessed anywhere in the world. The constant changing of batteries in the physical lock every 6 weeks is just sending me mad, and I never use the video feature. After 3 years of fighting with this thing it’s going in the bin and I’ll get something the connects to a more mature and robust eco system like Matter. ### 1/5 — Unable to register account with this app *2025-12-20, version 1.4.3* After several repeated attempts, I am unable to verify my phone number because I never receive the SMS that gets sent, so I’m unable to get past the required setup screens. Because the lock relies on this app to program it, it essentially means I’ve paid $400 for a digital deadlock that only allows me basic key functionality. If this issue doesn’t get fixed I’ll be sending the lock back and asking for a refund. ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2026-08-28, version 1.6.7* Great ### 5/5 — JV *2026-08-20, version 1.6.7* It works as advertised. ### 5/5 — Super good electric locker *2026-08-19, version 1.6.7* This locker is easy to open and secure, we like it ### 5/5 — Awesome *2026-08-14, version 1.6.7* I love this lock. Simple to set up and a pleasure to use. ### 5/5 — 非常好 *2026-08-11, version 1.6.6* 非常好用的锁就是锁上了再回个以安全锁上了 ### 5/5 — Love *2026-08-09, version 1.6.6* Love this lock. Just wish it would auto save all recordings when someone rings. ### 5/5 — Door *2026-08-09, version 1.6.6* Works like charm ### 5/5 — Never an issue *2026-08-04, version 1.6.5* Works great. Fairly quick to connect. Never have I had an issue with the app in nearly 4 years. ### 5/5 — Exellent *2026-07-29, version 1.6.5* Good ### 5/5 — Home Door Control *2026-07-29, version 1.6.5* This app is awesome. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*