# Lockly Vault — user reviews > 54 indexed App Store user reviews of Lockly Vault by PIN GENIE LIMITED, rated 3.10/5 from 29 ratings. - Source: https://appshunter.io/ios/app/lockly-vault/id1118646945/reviews - App overview in markdown: https://appshunter.io/ios/app/lockly-vault/id1118646945.md - Rating breakdown: 5★ 10 · 4★ 4 · 3★ 3 · 2★ 2 · 1★ 10 ## Newest reviews (15 of 54) ### 2/5 — Won't let me view videos anymore *2020-05-08, version 1.2.7* Hi can someone please fix this, I haven't been able to view any new or previously saves videos I have saved. I can although export them which beats the purpose of a third party app. Thank you in advance , otherwise 5/5 app until then only a 2/5 ### 3/5 — Updates this APP Needs *2020-04-22, version 1.2.7* I give it 3 stars ⭐️ 1. It needs a dark mode 2. Option to save passwords 3. Needs to save live photos 4. The UI needs an overhaul ### 2/5 — Capture Complaint *2020-04-16, version 1.2.7* It’s ok I just need it to capture when entering the phone not the app ### 2/5 — There is lot of problem opening app *2020-01-13, version 1.2.7* Hi I’m using 11 pro max when I try to open the app it shows all sorts of advertising and the exit button is not working. Thought I’m trying to close the app and open it again it’s not going through, and all the crap is coming again and again but we coudent open the application. Think this should be set up ### 3/5 — Ads are ok, but they jammed! *2018-11-06, version 1.2.7* I have been loving this app, and I’m ok with the ads at the start. HOWEVER, what really irritates me is that can you at least make it work? Most of the time the video of the ad doesn’t play, and I can’t even close it. So I will reboot the app again and again until I can make the app play the ad. Pls fix this bug, and I hope that I wouldn’t need to face this issue again. ### 3/5 — Could be better *2017-12-10, version 1.1.8* I tried the free version and discovered it does not support Live Photo’s. It does support slow motion video though. All other features are great. ### 1/5 — WTF 😡 *2017-08-22, version 1.1.8* Not getting uninstalled. After uninstalling it ll re appear as passwordBox after restarting. Pls help me out ### 1/5 — Not working in apple ipad 2 *2017-07-28, version 1.1.7* Not working in apple ipad 2 ### 1/5 — Does not work *2017-07-02, version 1.1.7* I purchased the premium service in this app does not work at all buyer beware ### 4/5 — Gifs *2017-05-29, version 1.1.7* Hey great app n all but could you make the videos loopable? If thats even a word ### 1/5 — Ne fonctionne pas *2017-05-21, version 1.1.7* ne quitte pas le menu ### 3/5 — (͡° ͜ʖ ͡°) *2017-04-02, version 1.1.6* ᏊᏂᏋᏁ Ꮂ ᏊᎯᎦ ᎿᏋᎦᎿᎲᏁᎶ ᎿᏂᏋ ᎲᏁᎿᖇᏌᎴᏋᖇ ᎲᎿ ᏊᏫᏌlᎴ ᎦᏂᏫᏊ Ꭿ ᎵᎲᏣᎿᏌᖇᏋ ᏫᎰ ᎿᏂᏋ lᎯᎦᎿ ᎲᏁᎿᖇᏌᎴᏋᖇ ᏁᏫᎿ ᎿᏂᏋ ᏣᏌᖇᖇᏋᏁᎿ ᏫᏁᏋ ### 4/5 — Really good however *2017-02-04, version 1.1.4* When it takes the captured intruders photo it uses the outside camera ### 4/5 — Old version option is good *2017-01-24, version 1.1.4* Not login to decoy password section with Touch ID .before it was depend on last login. ### 2/5 — Looks like a great app, but... *2016-11-11, version 1.1.3* I've tested out twenty or more apps to protect photos. This app beats the others in features, but not for the price. $9.99 recurring?? Or $29.99 one-time? No way. You're out of my market. Too bad for both the developer and me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Seriously? *2021-07-07, version 1.2.7* Last update over two years ago? Last review three years ago? Last positive review four years ago? I won’t waste my time opening it. 🤦🏼‍♂️ ### 1/5 — AD screen exit issue *2020-02-14, version 1.2.7* In iPhone 11 I’m unable to exit the ad screen... in the previous comment Mr. Bambi Mallipudi on Jan 14 is on this regards and even after 1 month this issue has not been resolved... it’s very disappointing... ### 1/5 — Apps Broken *2020-01-27, version 1.2.7* Y’all need to update it for iPhone 11, I can’t close out your ads and my informations is unaccessible... unbelievable! ### 1/5 — I cannot open vault *2019-02-23, version 1.2.7* I downloaded trial version. I have been trying since one week to open vault but video ads come and despite efforts vault can not be opened. ### 1/5 — Not able to reset password. *2019-02-16, version 1.2.7* Not able to retrieve my password Please help I have urgent data ### 1/5 — Apple Watch subscription doesn’t work *2018-12-13, version 1.2.7* I bought the 1-yr autorenew pro features subscription (the other option was 1-time $30 payment) which enables iPhone and Apple Watch pro features but my Watch gives me an error message that I need to buy “pro” version...?! Tried different variations of uninstall/reboot/re-install but no go. I ALREADY PAID for the pro version. No response from developer and no help from App Store support. Good thing I didn’t give them $30!!! Don’t buy this app if you have Watch and if you want things to work as advertised. ### 1/5 — Icloud *2018-11-09, version 1.2.7* Yeb, I synchronized my photos to my icloud and guess what? When I want to deleted them, I could not. So now I am wasting over 3gb of my icloud storage and still can not delete the photos. ### 1/5 — Don’t buy for watch *2018-10-17, version 1.2.6* Just purchased for watch. Can’t open. $9.99 wasted. ### 1/5 — Doesnt work anymore *2018-08-16, version 1.2.6* App suddenly unable to open since 2-3 weeks ago. Keeps crashing everytime i try to open it. Lost all my private files/pictures stored in it as well. Disappointed. Worst of all, the yearly subscription just got renewed last week 😡😡 ### 1/5 — Poor customer support & buggy *2018-06-21, version 1.2.6* I bought the premium package for a year & when it renewed the app never recognized my purchase, so I could not create new codes. Then support could not help me get back in - even after giving me a token for it. Now the app just crashes on my iPhone whenever I try to open it. Using LastPass now—wish I could get into PinGenie to pull out old passwords. ## Most praised reviews (10 highest-rated) ### 5/5 — Unable to reset PIN *2021-09-30, version 1.2.7* Hello Team, I forget my password and I was unable to find options to reset PIN, Kindly help. ### 5/5 — BEST SECURITY APP EVER *2017-06-29, version 1.1.7* good for logins,passwords and other stuff ### 5/5 — Amazing App!! *2017-02-26, version 1.1.6* PinGenie Vault has no faults. It has never crashed for me, it's never lost any data, and has always protected my best secrets. Amazing app!! ### 5/5 — Great app *2017-01-20, version 1.1.4* Love the security features! Def go Pro level on this...worth it. ### 5/5 — Take photo from screen *2016-12-06, version 1.1.4* Great app! There is a great function of taking photos directly from the app and all photos are saved automatically into the app!! I wont have problem forgetting to delete some secret photos in public album anymore! ### 5/5 — Love the decoy password function!!! *2016-11-10, version 1.1.3* I don't have to afraid to show my boyfriend what in my secret files even he ask! Set a decoy password with fake content. Even I give him the password and he enter, he won't see what I really hiding from him haha! My real secret photos are in another password account! Cheeky but Love it!! What a genius app!! ### 5/5 — Wonderful *2016-09-03, version 1.0.8* This app locks everything up and works super well.👍🏾👍🏾 ### 5/5 — I love it *2016-08-30, version 1.0.8* This app is the best thing to keep privet photos or videos on and the way they made the passcode is a great idea ### 5/5 — This is amazing! *2016-08-29, version 1.0.8* Even gave me premium upgrade for free! I'm very happy with the latest updates! Love the blur the face feature and encrypt the picture I just took so fast. ### 5/5 — Amazing! *2016-08-27, version 1.0.8* For a free app it's amazing! Good security lock features and it's easy to setup! Would recommend 🙃🙃 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*