# LOCKLY®

> Companion app for legacy Lockly smart locks and safes. (iPhone/iPad app by PIN GENIE LIMITED.)

- Source: https://appshunter.io/ios/app/lockly/id1408331821 (this page in markdown: same URL + `.md`)
- Developer: [PIN GENIE LIMITED](https://appshunter.io/developer/1118646944)
- Category: Utilities, Lifestyle
- Price: Free with in-app purchases
- Rating: 4.50/5 from 7,967 App Store ratings · 211 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.4 · 200 MB
- Languages: American English, Arabic, French (France), Indonesian, Russian, Chinese (Simplified, China), European Spanish, Thai, Chinese (Traditional, Taiwan)
- Released: 2018-07-27
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/lockly/id1408331821/reviews.md

## What is LOCKLY®?

Legacy Support for Classic Lockly Devices​

This app supports earlier Lockly smart locks and smart safes. It’s the reliable companion for your existing devices.​

Remote Control – Lock or unlock doors remotely, check status and receive notifications.​

Share Access Easily – Create temporary or permanent Offline Access Codes™ and eKeys for family and visitors.​

View Activity Logs – Track who comes and goes with comprehensive entry history.​

Voice Assistant Integration – Compatible with Amazon Alexa and Google Assistant for hands‑free control.​

Simple Setup – Pair your Lockly devices quickly using the app’s guided steps.​

Have a Zeno Series, Lockly Styla or Secure Pro 2025 Edition? Unlock live video, facial recognition and Apple Home Key capabilities by downloading our new Lockly Home app—designed to bring you the next generation of smart‑access solutions.​

Note: Feature availability varies depending on your Lockly model; consult your product documentation for details.​

Subscription Plans:
1 lock subscription per month $2.00 / month / 1 Lock
2 lock subscription per month $4.00 / month / 2 Locks
3 lock subscription per month $6.00 / month / 3 Locks
4 lock subscription per month $8.00 / month / 4 Locks
5 lock subscription per month $10.00 / month / 5 Locks

1 lock subscription per year $19.00 / year / 1 Lock
2 lock subscription per year $38.00 / year / 2 Locks
3 lock subscription per year $57.00 / year / 3 Locks
4 lock subscription per year $76.00 / year / 4 Locks
5 lock subscription per year $95.00 / year / 5 Locks

*The auto-renewal subscription service provides you with Lockly Tapcom's unlocking and audio/video call privileges.The subscription service provides you with unlimited storage. The auto-renewal date will be one month or one year from the subscription date (your choice). When the current subscription period ends, you will be automatically charged. After subscribing, you cannot cancel the current subscription within 24 hours before the auto-renewal date, until the next subscription period begins. You can change this setting by going to your "Account Settings.

Terms of Use: https://lockly.com/pages/terms-of-use
Privacy Policy: https://lockly.com/pages/privacy-policy

## Key features

- Remote lock/unlock
- Offline Access Codes™
- Activity log viewing
- Voice assistant integration
- Guided device setup

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| 1 lock subscription per month | $2.00 | per month |
| 2 lock subscription per month | $4.00 | per month |
| 3 lock subscription per month | $6.00 | per month |
| 5 lock subscription per month | $10.00 | per month |
| 4 lock subscription per month | $8.00 | per month |
| 2 lock subscription per year | $38.00 | per year |
| 1 lock subscription per year | $19.00 | per year |
| 3 lock subscription per year | $57.00 | per year |
| 5 lock subscription per year | $95.00 | per year |
| 4 lock subscription per year | $76.00 | per year |
| 5 locks subscription per year | $119.99 | per year |


## What do users think of LOCKLY®?

Overall sentiment: negative

**Pros**

- 🚀 Fast and easy setup
- 🔒 Robust security features
- 👍 Convenient fingerprint access
- 👍 Helpful customer support

**Cons**

- 🐛 Connectivity issues with Wi-Fi and Bluetooth
- 🔋 Short battery life
- 👎 Unreliable app performance
- 👎 Difficult to use interface

**Commonly reported bugs**

- App frequently loses connection to the lock
- Fingerprint reader not always responsive
- Inconsistent behavior when manually locking/unlocking the door
- Firmware updates causing issues

**Most requested features**

- Add support for Apple HomeKit and other smart home integrations
- Improve notification and log features
- Allow multiple admin users for shared homes
- Implement scheduling and automation options

## Recent user reviews (10 of 211)

All indexed reviews: https://appshunter.io/ios/app/lockly/id1408331821/reviews.md

### 1/5 — Functionally worse than the old app

*2026-08-09, version 3.0.7*

This new app broke my locks automation, and my home app can no longer accurately detect the state of the lock.

### 1/5 — Remote connection fail

*2026-07-14, version 3.0.5*

It is rare that I can connect remotely. The WiFi hub is 5’ away from the door. WiFi is 2.4Ghz. We paid a premium for a remote access lock for our rental home and this lets us down routinely. Ugh.

### 1/5 — Video stopped a year after installation

*2026-07-05, version 3.0.5*

Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.

### 3/5 — Fingerscan stopped working..

*2026-06-25, version 3.0.5*

Loved this lock.. until the fingerprint unlock stopped working a couple of years ago.. 
l contacted support to get it fixed. I can input new prints but wont unlock. They said the warranty had expired, which l knew.. I didnt expect for free, was happy to pay for it, just wanted it working again.  But because l couldnt locate the original sale receipt, l got no assistance. Iv had it for 10yrs.. who keeps the receipt beyond warranty period?! I wasnt claiming warranty. When new, l payed $450 & to not have finger access is annoying. It should be fixable, prob remotely, l imagine.. ? The green light still works. Can support contact me pls..?

### 1/5 — Horrible installation instructions

*2026-05-01, version 3.0.4*

I followed the installation instructions; however, the application encountered a critical issue. It indicates that the unit has been added, but it is not being detected. Since then, the lock has been continuously attempting to initialize and emits a constant beeping sound. Given the cost of this device, it is very disappointing that it is not functioning as expected.

### 5/5 — Great Customer Service

*2026-03-31, version 3.0.4*

I want to recognize Ashley L. from Lockly customer support for the excellent service she provided. From the beginning of my support request through the return process, she communicated clearly, followed up when needed, and made sure I understood each step. The entire process was organized and easy to complete because of her guidance.

Ashley was responsive, professional, and very easy to work with. She stayed engaged throughout the conversation and made sure nothing was left unclear. That level of customer service makes a big difference and reflects well on Lockly as a company.

Thank you, Ashley, for your assistance and professionalism. I appreciate the support.

Mark

### 2/5 — Welcome mode

*2026-03-20, version 3.0.4*

Welcome mode is not keeping the door unlocked.  
Using iPad and iPhone

### 1/5 — Video stopped a year after installation

*2026-03-17, version 3.0.4*

Very disappointed with this product. Support team was not helpful,they wanted a copy of my drivers license before sending out a replacement lock. And, it was the same person each time I called. The video is grainy when the feature decides to work.

### 2/5 — Too hard to reset code

*2026-02-26, version 3.0.3*

I watch online videos and I am not getting the same results when I try to reset

### 5/5 — The best

*2026-02-18, version 3.0.3*

I love it I have it for 7 years is the best

## Frequently asked questions about LOCKLY®

### What does the Lockly app do?

This app provides management for older Lockly smart locks and smart safes. It allows you to remotely lock or unlock doors, check device status, and receive notifications. You can also generate temporary or permanent access codes for guests and view a history of who has entered.

### What are the key features of this app?

Key features include remote control for locking and unlocking, the ability to share access easily through temporary or permanent codes and eKeys, viewing detailed activity logs, integration with voice assistants like Amazon Alexa and Google Assistant, and a simple guided setup process for your devices.

### Is this app free to use?

The app itself is free to download and use. However, based on the provided data indicating 'hasInAppPurchases' as true, there may be optional in-app purchases available for additional features or services.

### What devices is this app compatible with?

This app is designed to support earlier Lockly smart locks and smart safes. For newer devices like the Zeno Series, Lockly Styla, or Secure Pro 2025 Edition, you should download the new Lockly Home app to access advanced features like live video and facial recognition.

### How can I use this app for home security?

You can enhance your home security by using this app to remotely monitor your smart lock or safe. It allows you to grant and revoke access for visitors, receive real-time notifications about entry, and review activity logs to track who has accessed your property.

## Version history (last 5 releases)

### 3.0.7 — 2026-08-05

1. Optimized UI/UX.
2. Fixed bugs.

### 3.0.6 — 2026-07-17

1. Optimized UI/UX.
2. Fixed bugs.

### 3.0.5 — 2026-05-13

1. Optimized UI/UX.
2. Fixed bugs.

### 3.0.4 — 2026-03-06

1. Optimized UI/UX.
2. Fixed bugs.

### 3.0.3 — 2026-02-04

1. Optimized UI/UX.
2. Fixed bugs.

## Apps similar to LOCKLY®

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [App Lock, Hide Passwords Apps](https://appshunter.io/ios/app/app-lock-hide-passwords-apps/id1614510749) | 4.6 (9,720) | Free | Utilities |
| [App Lock - Block Apps](https://appshunter.io/ios/app/app-lock-block-apps/id6451248050) | 4.6 (8,274) | Free | Utilities |
| [Super App Lock: Lock Apps](https://appshunter.io/ios/app/super-app-lock-lock-apps/id6476949191) | 4.7 (2,322) | Free | Utilities |
| [Calculator Lock - Secure Vault](https://appshunter.io/ios/app/calculator-lock-secure-vault/id6446200267) | 4.6 (6,102) | Free | Utilities |
| [Folder Lock](https://appshunter.io/ios/app/folder-lock/id372925917) | 4.2 (1,754) | Free | Utilities |
| [ID Lock - Secure Data Manager](https://appshunter.io/ios/app/id-lock-secure-data-manager/id285835523) | 4.8 (777) | Free | Utilities |

## More apps by PIN GENIE LIMITED

- [Lockly Vault](https://appshunter.io/ios/app/lockly-vault/id1118646945)
- [PIN Genie Smart Lock](https://appshunter.io/ios/app/pin-genie-smart-lock/id1261210289)
- [Lockly Manager](https://appshunter.io/ios/app/lockly-manager/id1619033798)
- [Lockly AMZ](https://appshunter.io/ios/app/lockly-amz/id6444875757)
- [Lockly TapCom](https://appshunter.io/ios/app/lockly-tapcom/id6478385426)

All apps by PIN GENIE LIMITED: https://appshunter.io/developer/1118646944

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*