# LOFT Living — user reviews > 635 indexed App Store user reviews of LOFT Living by RealPage, Inc., rated 4.30/5 from 20,196 ratings. - Source: https://appshunter.io/ios/app/loft-living/id333244247/reviews - App overview in markdown: https://appshunter.io/ios/app/loft-living/id333244247.md - Rating breakdown: 5★ 14,859 · 4★ 1,986 · 3★ 735 · 2★ 456 · 1★ 2,160 ## What do users think of LOFT Living? Overall sentiment: negative **Pros** - 🚀 Helpful and easy to use - 💡 Provides points for rent payments - 👍 Useful for package notifications and amenity reservations **Cons** - 🐛 Glitchy and buggy - 🔒 Privacy concerns around data collection and sharing - 👎 Unnecessary information required for payments - 🤔 Confusing and inconsistent UI **Commonly reported bugs** - Login issues and inability to remember credentials - Frequent crashes and white screens - Payment processing problems **Most requested features** - Push notifications for community updates - Bulk message deletion - Calendar integration for community events ## Newest reviews (20 of 635) ### 2/5 — Not reliable and inconsistent. *2026-08-30, version 9.4.0* This is not a good app. I have had problems paying my rent with it and I was even overcharged once. And right now I am having problems sending messages to my landlords with it. I'm going back writing checks. It's much easier. Not recommended. ### 2/5 — boo *2026-08-29, version 9.4.0* Makes you enter your phone number to send a code to log in to pay multiple times. It glitches every single time, it’s wonky and full of useless information. Service requests don’t actually get to your management team half the time. It’s just not great at all and being forced to use it is annoying ### 1/5 — App Won’t Work *2026-08-19, version 9.4.0* I have not been able to loving into the app in months. Every time I sign in, I get the loading screen on perpetual repeat. ### 1/5 — Price fixing and extra fees *2026-08-18, version 9.4.0* This app/company takes advantage of people by creating middlemen for services (who needs a utility advisor). My mom setup her utilities with one of these middlemen and they stopped paying her bills. And it provides services to landlords to let them keep rent higher. It’s garbage. ### 3/5 — Bugs - BUILT points are cool though *2026-08-13, version 9.4.0* I want to preface this by saying I work in IT and am very tech literate, so I’m familiar with troubleshooting and work arounds in apps to provide insight from a technical standpoint. Here are some things I’ve noticed that could improve the user experience: - “remember me” box never applies when checked on login screen, information must be entered manually every time. - sign in with passkey never works. Just has you go through text code MFA twice. - autofill for the code that gets sent via sms produces an error that the account can’t load at this time. You have to manually type it out which isn’t a big deal, but still figured it was worth mentioning as making this adjustment would improve the experience. - user interface is inconsistent, sometimes a page loads too far down, other times too far up. - there are times where the app refuses to load no matter how many times I close out of the app fully to end the session and it is required to wait and try again later. - (not a bug, but something to keep in mind as a user) if you don’t set up your payment type as ACH there’s a processing fee to use your card info. ### 1/5 — Hybrid app sht *2026-08-12, version 9.4.0* This is clearly a web view app it’s so bad…. ### 1/5 — Broken app *2026-08-12, version 9.4.0* We moved into an apartment that uses this app. It has been broken since the beginning and the complex is having a difficult time helping fix the problem. Seeing the other reviews experiencing the same, i feel this company should be investigated. ### 1/5 — NSF *2026-08-12, version 9.4.0* They have charged me 75$ nsf fee while I had enough money in my account, it is not fair . ### 1/5 — Bad App *2026-08-11, version 9.4.0* If I wasn’t required to use this app I wouldn’t. It doesn’t save login information, it constantly boots you out after reloading, tons of issues ### 1/5 — the app has malfunction *2026-08-10, version 9.4.0* every time I try to pay my rent, I have to sign into some verification. I should not have to keep signing in to verify myself if I’m using the same phone, same Internet, same IP address this is very annoying. It makes me not want to use your app, but if I go through the website, it’s the same stupid process. why do I have to keep verifying myself on the same device that I’ve been using? make it make sense! ### 2/5 — I HATE this app. HATE! *2026-08-06, version 9.4.0* I’m in California, and sometimes I have to wait to pay my rent on the 5th, which according to my lease is perfectly acceptable. However, the app does not adapt to time zones, so payment is recorded based on Texas time. This means my payment will now be charged a late fee, even though technically I’m still paying rent on time, I have to pay a late fee because this stupid app only recognizes the time zone of the HQ. Thanks for NOTHING. 😡 ### 1/5 — 2 Year User *2026-08-05, version 9.4.0* I’ve been using this app for two years, and the login issues are unacceptable. I’ve updated the app, reset my password, and it still won’t let me log in consistently. It seems to work when rent is due, but otherwise it’s hit or miss. Based on the number of similar reviews, this doesn’t appear to be an isolated issue. Please fix the app. ### 1/5 — Worst Application Ever *2026-08-05, version 9.4.0* This application is required for nearly all services for our apartment complex. It crashes all the time, loads incredibly slow, logs me out all the time, and barely allows me to function on typical processes. I want the company who operates this app to recognize their application is horrible and I will be delighted to never utilize it again after we move out of this residence. ### 1/5 — Randomly Logs Out and now Waitlists to use the app *2026-08-04, version 9.4.0* This app used to work pretty good, I always pay my rent a few days ahead of time so this usually doesn’t affect me, but my roommate does not pay ahead of time. Trying to log into the app today has been extremely unsuccessful. There is now a server waiting list when you launch the app. Literally can’t even put in my email address or password, you have to wait in line TO login. I don’t know what’s going on over there, but let’s get it together guys. ### 2/5 — App kicks me out anytime I want to do anything *2026-08-04, version 9.4.0* Like I said , it logs me out and forces me to log back in when I try to send a maintenance request or look at the community page. I try logging back in and at the 4th attempt it works ### 3/5 — Update broke things *2026-08-04, version 9.4.0* Ever since the update it just spins and spins and spins and takes forever to login and I get error messages… I would post screenshots, but I can’t in the App Store… Please fix. It goes back to asking me what country my property is in when I’m trying to pay rent and it’s a real problem. ### 1/5 — Robbery fees *2026-08-04, version 9.4.0* You charge way too much to use this app when many others charge way less you hit people over the head and robbed them. It’s crazy $64 to pay rent on your app. Makes absolutely no sense! ### 2/5 — payment is a hassle *2026-08-04, version 9.4.0* My complex uses this app and while I appreciate the ability to easily communicate with management and community members I’ve had multiple issues paying rent. Most recently, I was charged twice for rent because my balance showed I didn’t pay it the first time when I did and now the payment center still shows I owe nearly $2000. I am not sure if it’s only a glitch on the app or what but it’s been a hassle dealing with payments on this app. ### 1/5 — The app is cool but has major problems regarding its content *2026-08-03, version 9.4.0* The TLC Worldwide is a non reputable business and scam. do not redeem any of your points into that ### 1/5 — Not working since update *2026-08-03, version 9.4.0* My payment Info vanished after the update. Trying to add banking info back and it won’t take it. I’m getting an error message. Not good as rent due in two days. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login everytime *2026-08-30, version 9.4.0* Freakin trash. Every time I open the app I need to relogin. What’s the point of enabling face ID? What’s the point of saving my password?? ### 1/5 — Loft won’t open *2026-08-30, version 9.4.0* The app won’t even open open and have to reboot my device to close it ### 1/5 — Inbox doesn’t function *2026-08-29, version 9.4.0* The inbox portion of the app crashed and won’t allow me to read messages. So glad I’m done with this abysmal app. ### 1/5 — Lied about appointment *2026-08-29, version 9.4.0* They claimed to have scheduled me for an appointment to set up my internet. I called in to verify they confirmed twice... no dice. Provider said they never heard from them. Garbage app that relies on call centers ### 1/5 — Not very accurate *2026-08-29, version 9.4.0* It’s difficult to navigate and it does not show you accurate information. And it logs you out all the time. ### 1/5 — Broken for over a year *2026-08-28, version 9.4.0* When submitting payment on the website an error message comes back but my bank shows the draft was successful. Because of the error no confirmation number is provided. This has been going on for over a year and it's still not fixed. I asked property management to provide confirmation/receipts and they totally ignored me. ### 1/5 — Price fixing and extra fees *2026-08-21, version 9.4.0* This app/company takes advantage of people by creating middlemen for services (who needs a utility advisor!?). My mom setup her utilities with one of these middlemen and they stopped paying her bills while charging her a fee. it provides services to landlords to let them keep rent higher. It’s garbage. EDIT: the app is also confusing, gives constant notifications, tries to steer you into using a credit card and paying huge fees, and using their rental insurance company who’s fees are way higher than a national insurer. I hope Real Page and Loft are eventually banned by states. Use extreme caution when using this app. In the future, I’ll look for landlords who DO NOT use this service and/or provide proof that they don’t use the price fixing feature called Yield Star. ### 1/5 — Dogwater *2026-08-20, version 9.4.0* Only a landlord could make paying your rent this frictional, absolute clownshow ### 1/5 — Can't Log In *2026-08-20, version 9.4.0* Literally can't get past the log-in screen. I've been having to use the website, even on my phone. What a joke. ### 1/5 — This is a terrible app *2026-08-19, version 9.4.0* This app is dreadfully bad. There's a steep service fee for everything, if you lose internet connection, it suddenly kicks you out, the feedback form doesn't work, and some of the forms have conditional fields that appear only when a certain field shows up. That's annoying. If your apartment complex or property manager uses this app, raise an eyebrow because this app is driving me to make my own property management software and have my complex use it instead. ## Most praised reviews (10 highest-rated) ### 5/5 — Renters Insurance *2026-07-19, version 9.3.1* Am I able to add renters insurance through the app?! ### 5/5 — Contact *2026-07-03, version 9.3.1* I only did 5 starts so it’ll show. I can’t seem to get in contact with anyone. It keeps sending me back to my apartments 🤷🏾‍♀️ ### 5/5 — Communication *2026-06-15, version 9.3.1* I think the app is helpful and easy to use and allows you to communicate your needs and read about what we need to do for the community. ### 5/5 — Social Media *2026-02-24, version 8.6.0* App worked great. Easy and convenient to use. It made my renting experience one for the books. I can’t wait until I’m able to follow LOFT Living on all social media platforms! ### 5/5 — App *2025-02-15, version 6.0.1* If you find problems with the app, delete app, download again and it works perfect. ### 5/5 — Very helpful and pretty easy to use! *2025-02-09* One of the main reasons I love my apartment complex is this app. I really like this app because it gives me points that I can use to buy gift cards with when I pay my rent (which I plan on doing anyway)! It’s also great for getting notifications about my packages downstairs, upcoming events, and reserving amenities like parking spots, which saved my life from the cold outdoors lot. I also like how easy it is to talk with the front desk staff and even sell my old lamps and couch on the neighbors community wall with this app. Every apartment building need this! ### 5/5 — La mejor *2025-01-09, version 6.0.0* El mejor condominio ### 5/5 — Price *2024-11-01, version 5.0.29* I absolutely love being able to pay online. But why is the fee going up? I’m on a fixed income. ### 4/5 — Need to add notifications for messages *2026-07-22, version 9.4.0* The app works pretty good. The only thing missing for me is being able to turn on notifications for when I get a new message from my apt office. ### 4/5 — Love the idea (almost good execution) *2026-05-22, version 9.2.0* The app tends to be a little slow, which is unfortunate. But the idea is right on point! I love that I can access so much information in one place! One immediate fix is every time I try to open the community interests page within the app. It logged me out for some reason. Fix that in this app is a 4.5 star, fix the speed and it is a five star! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*