# Lofty Real Estate Platform — user reviews > 49 indexed App Store user reviews of Lofty Real Estate Platform by Lofty Inc., rated 3.90/5 from 224 ratings. - Source: https://appshunter.io/ios/app/lofty-real-estate-platform/id1066013148/reviews - App overview in markdown: https://appshunter.io/ios/app/lofty-real-estate-platform/id1066013148.md - Rating breakdown: 5★ 146 · 4★ 15 · 3★ 7 · 2★ 13 · 1★ 43 ## What do users think of Lofty Real Estate Platform? Overall sentiment: negative **Pros** - 💡 AI capabilities for writing emails and texts - 💡 Smart plans for lead engagement - 💡 Ability to send websites to leads - 👍 Clean and not overly complicated design - 👍 Useful mobile app for communication - 👍 Robust features on the app - 👍 Great CRM for maximizing time out of office **Cons** - 😞 Terrible CRM UI - 😞 Overly complicated and not intuitive interface - 😞 White on white interface is hard to use - 😞 Cumbersome for mobile users - 😞 Changes made without notification - 😞 Support responds as if user is at fault - 😞 Complete fraud - 😞 Impossible to reach support - 😞 Upselling and charging at will - 😞 Charged for services not rendered - 😞 Dialer can't dial unsaved numbers - 😞 Expensive for limited functionality - 😞 Logs out daily - 😞 No actual support available - 😞 Not made for iPads - 😞 Horrible company - 😞 Locked into contracts without support - 😞 Messing up contacts and not receiving leads - 😞 Bugs in the app - 😞 App crashes when clicking contact details - 😞 AI is garbage on mobile/iPad - 😞 Nonexistent customer support - 😞 Cannot cancel subscription - 😞 Does not log in - 😞 Keeps getting logged out constantly - 😞 Slow refresh rate - 😞 Zero support - 😞 Updating data is slow - 😞 App is virtually unusable while updating - 😞 Customer service is the worst - 😞 Website not working yet - 😞 Sales team committed fraud - 😞 Sales rep lied about MLS compatibility - 😞 Ignored attempts to resolve issues - 😞 Email not connecting - 😞 Constant ongoing tech issues - 😞 Worst customer support - 😞 Cluttered dashboard with ads - 😞 Forced to upgrade for basic features - 😞 App opens other apps and attempts to connect documents - 😞 Services sold have diminished - 😞 No direct contact unless selling - 😞 Cannot get anyone to answer the phone - 😞 Wasting money on other services while waiting - 😞 Automated robotic email responses - 😞 Cannot have app on iPhone without it opening - 😞 Mobile app needs daily reinstallation - 😞 App crashes with loaded leads - 😞 Caller ID feature not working well - 😞 Cannot assign tags in the app - 😞 Disables audio when opening app **Commonly reported bugs** - White on white interface - Auto-capitalization not working - Doesn't follow protocols after a period - Goes through several unnecessary steps - Changes made without notification - App logs out daily - App crashes when clicking contact details - Does not log in - Keeps getting logged out constantly - Slow refresh rate - Updating data is slow - App is virtually unusable while updating - Website not working yet - Email not connecting - Constant ongoing tech issues - CRM dashboard cluttered with ads - App opens other apps and attempts to connect documents - Cannot get anyone to answer the phone - App opens chime when attempting to open other apps - Mobile app needs daily reinstallation - App crashes with loaded leads - Caller ID feature not working well - Cannot assign tags in the app - Disables audio when opening app **Most requested features** - Overhaul the interface - Make it iPad compatible - Fix bugs - Fix app crashing on contact details - Improve AI functionality on mobile - Make it easier to cancel subscription - Allow dialing unsaved numbers - Improve logging in and staying logged in - Improve refresh rate - Provide actual support - Improve data update speed - Make website setup less confusing - Ensure sales team does not lie - Allow full customization of subdomain websites - Fix email connection issues - Allow creation of Property Alerts from the app - Fix audio disabling when opening app - Allow assigning tags within the app - Make an iPad version for landscape users - Add the ability to create Property Alerts from the app ## Newest reviews (17 of 49) ### 2/5 — Does Not Stay Logged In *2026-04-13, version 4.40.0* I love the CRM platform. But the app will log you out daily and is a huge inconvenience. ### 1/5 — Crashing *2025-04-28, version 4.23.0* Every time I click on a contacts details the app crashes. Please fix asap. ### 2/5 — Not a fan of the CRM at all *2025-04-18, version 4.23.0* If it wasn’t for the deep discount, I get from my brokerage there’s no way I would continue with the CRM. The AI is complete garbage trying to use this on my phone or my iPad is so frustrating. I wanna break my equipment. Customer support is nonexistent. ### 1/5 — Fraud - can’t cancel once you start *2025-04-01, version 4.22.1* Buyer beware! I started using this service to pilot for my brokerage. After a few months decided it did not fit my needs. I’ve been trying to cancel my subscription for 6 months now! I went into the portal, clicked cancel service and Lofty states they will not cancel your service until you have an exit interview with one of their reps. However, you can’t get anyone on the phone. I’ve sent dozens of emails to support with the only response being, “we are working on your request.” I’ve had to flag them as fraud on my credit card. Save yourself the headache and do not sign up. ### 1/5 — Does this even work? *2024-10-23, version 4.16.0* I’ve had the app for a while and I loved it, but now it doesn’t even log me in. ### 1/5 — Keeps getting logged out constantly *2024-09-22, version 4.14.1* Keeps getting logged out constantly ### 1/5 — 5 Thumbs Down Lofty Dev Team *2024-09-11, version 4.14.0* OK, excuse typos I’m gonna write this to speaks to text this used to be one of my favorite apps and desktop software combination by far when I say favorite the best chime app used to be so fast. It was so in sync and again was one of my favorite apps until Loty purchased the company this year and seem to somehow not only tank the software side but also the app very disappointed would give zero stars completely useless right now. I can’t even login trying to use the app not to mention. It’s just slow slow slow totally willing to update my review if you can increase it by at least 10 to 20 seconds refresh rate and I have to wait 30 seconds for the app in the screen to refresh and kick you out weekly. ### 1/5 — They do not have support *2024-02-08, version 4.5.1* We have tried for over six months to get our team set up on Lofty with a web designer and it has been an absolute nightmare. They have zero support and take forever to get back to you. I am canceling my account and moving my CRM elsewhere. ### 1/5 — Could be good, but updating data is slow as he..! *2024-02-06, version 4.5.1* I’ve been a long time Chime user, or now, Lofty, the app has worked really well, until they updated to Lofty, now, it takes minutes to upload all the data every time you open it. And while it’s updating, the app is virtually unusable. They’ll be times where I need to call a client, but if I haven’t opened the app within the last couple hours, I may be sitting there waiting for five minutes to be able to do so, or even text them back. One star review until they get that figured out. ### 1/5 — Lofty Customer Service is the Worst!! *2024-02-02, version 4.5.0* I signed up at the end of December 2023 and my Lofty account is still not active in beginning of February. Their support is the worst I’ve ever dealt with. They don’t response time is a week and half to two weeks. I call and leave messages for support and I don’t get return calls. I’m paying for a service that doesn’t work, feels like I’m being scammed. My website doesn’t work yet and their process of set up is confusing. Hope this bad review gets someone’s attention so I can get some help finally!! Terrible experience with Lofty so far! ### 1/5 — Chime committed fraud. *2023-08-10, version 3.9.6* Your sales team has committed fraud. I have full documentation of the incident and am escalating this now due to your complete lack of response to this problem. Three months ago I reached out to your team and had specific questions about your company's CRM products and how it can be used within my MLS. Your sales representative blatantly lied and that lie was caught within two weeks of purchase when it became clear I was unable to operate your CRM within my MLS network without my broker also being on Chime. I demanded, in writing, a full refund and cancellation of all Chime services multiple times since learning this and instead you have had the balls to continue billing me for a service I cannot use due to your lies. Chime support has repeatedly ignored attempts to make this right and has had the balls to keep billing me for a product I am unable to use as advertised. They have one more business day to find a peaceful resolution before I take legal action against them. ### 1/5 — it’s simply not working! *2023-06-28, version 3.9.0* Email not connecting, I was told to delete today and upload again, but the problem persists! ### 2/5 — Useful but lots of tech issues *2023-03-02, version 3.8.2* Has some useful features, but this system has constant ongoing tech issues. ### 1/5 — Worst customer out there! *2023-02-28, version 3.8.1* If you like a lack of customer support and the attitude that your business doesn’t matter this company if for you. Otherwise, you’ve been warned. Chime has the worst customer support I have ever experienced bar none. ### 2/5 — Terrible Customer Support *2023-02-02, version 3.8.0* I’m a broker/owner that chose to do business with Chime Inc in the third quarter of 2022. I usually do not write reviews, but I’m at such a frustrated point at this point, that I feel that I need to say something somewhere since my complaints and support requests have been going ignored for over a month now. It is apparent that this company is experience serious internal issues. They are all over the place. It’s funny how a CRM company whose main product is a FORCED team centric package, rather than a broker centric package, is not able to keep track of their customer’s support needs and properly delegate tasks to the proper personnel. You’ll get an email 2-3 days later after a support request. If you’re lucky. If you call, you’ll get someone who cannot help you or you’ll have to leave a message. If they tell you they’re escalating something to an account services person, good luck getting them to contact you. And when they do, you have to set up an appointment for a phone call which may be as far as a week away. All while you’re continually being billed. Their main CRM dashboard is useless. It is cluttered with ads to either buy addons or their social media advertising services. While navigating their CRM you will click certain tools with the assumption they are functional, but instead they are once again a page for you to buy advertising. Then there’s the fact that if you buy the CORE package, their cheapest offering, supposedly you get 200 text messages a month per user, however, you are not able to use their text code feature to receive leads. Even though you have a company number and a minimal text package. They want you to upgrade to a dialer or buy a text add on package. Everything here is nickel and dimed. What’s worse if you’re a small broker, and because their systems base package is team centric, you have to upgrade your package to their enterprise version which puts you in at over $1500 and that’s with zero users. Those are extra. Seriously??? Last but not least, they intentionally prevent your users from being able to customize their subdomain website. They get the ability to MINIMALLY, and I emphasize minimally, customize their home page. This is so that the user is forced to upgrade their website for $30 more a month. I mean you are dealing with realtors with different service areas, different types of personalities, a business where it matters to make yourself stand out, yet they cripple that ability for the agent. Again, nickel and dimed. I seriously recommend that if you’re a broker that you look at other options for now. They need to get their stuff together and reconsider their package plans to be more broker friendly. ### 4/5 — Chime app is great but opens my iPhone documents / files *2022-12-07, version 3.7.5* I really like the Chime platform and app. The Only problem is that when I try and open a document from my files on my iPhone, it opens the chime app attempts to connect the document, and name it, to a chime record. I cannot understand why this is happening. The only remedy is to delete chime app, open my document from my files and reload chime later. That’s the only reason for four stars. ### 1/5 — Be cautious *2022-10-04, version 3.7.1* My experience with Chime has been poor. I’ve had the CRM for a large team for a couple years now. Services sold have diminished. While one on one contact now no direct person unless they are selling. We recently switched to another CRM, I have tried every day for 10 days to cancel my Chime account with emails and calls. The reply is that they keep passing it to the person that does that. Ten days. Not an acceptable response time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign in *2026-08-19, version 4.49.0* Terrible! ### 1/5 — Terrible CRM UI *2026-08-01, version 4.46.1* Lofty is trying to be a one-stop shop combining your CRM, drip campaigns, marketing, website, landing pages, etc. and like other one-stop shop Apps, it fails to deliver…at least on the CRM portion for which I primarily use it. The interface is over complicated and not intuitive at all. It has a white on white interface which often makes it impossible to know or guess where to touch to enter or search for things. You can’t tell what to do next once you have entered text. It doesn’t use protocols found on most other apps, like auto-capitalization for new lines or following a period. It makes you go through several steps over and over when it’s unnecessary. It’s extremely cumbersome for those that work on their mobile device a lot. Additionally, they will make changes without notification or explanation, and then upon contacting support, will respond as though it’s you who are not using the app properly. And only upon repeatedly contacting them and providing evidence of the issue you’re having will they acknowledge that a software change has been made. The interface needs an entire overhaul. ### 1/5 — Complete Fraud *2026-07-02, version 4.45.1* Do not recommend ### 1/5 — 5 stars to 1 Star in a year *2026-05-09, version 4.41.0* I had previously rated this app five stars. But in the last year, Lofty has gone downhill and fast. This platform is literally awful. The app is so clunky and terrible to use. Customer support is a downright scam. They upsell you every chance they get and they just take your money and charge your card at Will, then it’s impossible to reach them to correct the issue I paid them $250 for an SCO service. They just simply never did it. I’ve been calling them. Emailing them and try and chat for three weeks now. Nobody answers, no one returns my messages. It’s literally impossible to get a hold of it. They just take your money and don’t care. This is now the second time in a year I had to contest the charge with my bank. I’m telling you, Lofty does not care, you think it won’t happen to you, but they will charge your car and you will never be able to reach them. They’ve done it with extra services, they’ve tacked on money on my bill, they do not care. They will do anything to squeak out a few bucks and you will never be able to reach them ### 1/5 — The DIALER can’t DIAL!!! *2026-04-24, version 4.40.2* Imagine having a phone system that does not let you make phone calls to numbers that are not previously saved as leads. THAT SUCKS!! You Pay almost $100/month (almost $150 if you want to send text messages) and not being able to dial out text a random number. Who and WHY would anyone call an app function “dialer”, but you can’t dial or text numbers? I love almost everything else about Lofty, but not being able to dial a number for such a pricy app?!?! Can’t Dial…? REALLY?!?!… Made me go back to Follow Up Boss, sadly. ### 1/5 — No actual support available *2026-02-11, version 4.37.0* If you need support, good luck. They can’t help you. ### 1/5 — Not in iPad format *2025-10-07, version 4.31.0* Not made for iPads for agents who are on the go ### 1/5 — Horrible Company *2025-08-10, version 4.28.0* Beware, this company Promises Everything to get you Signed in a 6 Month Contract and then Once you pay the 1sr $400 you are Locked In WITHOUT ANY SUPPORT or Help whatsoever… RUN AWAY before you REGRET IT! Dan ### 1/5 — The absolute worst CRM *2025-06-01, version 4.25.0* This is the worst CRM to use! Always messing up my contacts and not receiving leads!!! which is costing me MONEY!!!! I’ll be canceling and moving back to Follow UP Boss! ### 1/5 — Fix bugs! *2025-05-07, version 4.24.0* Lofty fix the app bugs plzzzz ## Most praised reviews (10 highest-rated) ### 5/5 — Best CRM I’ve Used In Years *2026-04-22, version 4.40.2* My Firm started working with Lofty a couple of years ago, but I recently made the switch back and the end of February and it has been a game changer for me. The smart plans that keep leads engaged, the ability to send my website out two different leads so that even if they’re not looking at the properties I have listed they’re looking at other properties through my site and they reached out to me to conduct showings and I love this future. I haven’t used every aspect of the plan but the AI is super super helpful. And can do a lot of functions, including writing emails and sending text messages on my behalf. I would recommend this to any Real Estate Agent. Looking to capture more leads and have them stay engaged. ### 5/5 — Excellent! *2024-02-01, version 4.4.0* I have used many real estate CRM's over the years and Lofty has been top-notch! What I love most about this program is all the integrations to run your business. It's easy to create websites, post to social media and keep up with your database. It can be tough at first setting up the Smart plans because they're very detailed. However, it's the most beneficial thing you'll do for your business! I highly recommend Lofty, so if you're considering it, you just need to do it! Stop waiting! ### 5/5 — Crushes *2023-04-01, version 3.8.4* Chime Crushes 💪 Used every other CRM and none are as good. ### 5/5 — Great product *2022-09-22, version 3.7.0* This program is great tech is super attentive ### 5/5 — Amazing app and lead gen platform *2019-12-04, version 3.0.5* The things you can do with this app is amazing. I get so much done now sitting at the closing table or waiting on a client to show up for an appointment. I stopped giving out my cell and only give out my virtual. Everything is logged now. Love it! ### 5/5 — Clean and not overly complicated *2019-04-03, version 2.7.3* Chime has done an excellent job designing King their mobile app to work with the CRM and website. The mobile app is actually very useful to round trip communicate with clients vs just viewing data in a CRM like other providers. Over all I’m very happy with Chime I have worked with Kunversion and not really happy I switched over to Chime. ### 5/5 — Great CRM *2018-09-25, version 2.6.0* I recommend this app to any RE professional looking to maximize there time out of the office when a computer isn’t accessible. ### 5/5 — Best CRM for realtors *2018-08-20, version 2.5.4* Not just does Chime have the best product, they have the best support staff. Matt Schlittenhardt is an amazing account rep, and their customer care team is so helpful and responsive too! This means a lot to me! ### 5/5 — Great App *2018-02-12, version 2.3.9* App is awesome! I love it! The only recommendation i have is to add the ability to create Propery Alerts from the app. ### 5/5 — Robust for a app *2018-01-06, version 2.3.6* It amazes me how featured pack this app is. I do most of my business on the desktop, but it’s nice to have most of the features that you find on the desktop version. Keep up the great work Chime. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*