# Lokal

> Local ride-hailing service for fast, reliable, and community-focused transportation. (iPhone/iPad app by Mobile Technologies International Pty Ltd.)

- Source: https://appshunter.io/ios/app/lokal/id1258988254 (this page in markdown: same URL + `.md`)
- Developer: [Mobile Technologies International Pty Ltd](https://appshunter.io/developer/1300459865)
- Category: Travel
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 45 MB
- Languages: American English
- Released: 2018-02-02
- Data updated: 2026-08-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/lokal/id1258988254/reviews.md

## What is Lokal?

Looking for a local ride-hailing app? Try Lokal! It’s Waterloo Region’s newest ride-hailing app that provides fast and reliable rides at the click of a button. Whether you’re going to Pearson Airport or across the Tri-Cities, Lokal is here for you day and night. Here’s how it works: Simply open the app, tell us where you need to go, and a local driver from your community will pick you up in minutes. You can choose to lock-in the upfront price we’ve calculated for you or you can go with the metered rate. Payment can be easily made by credit card, account number, or cash. After the trip, you can rate your ride and provide feedback to help us improve your experience. You’ll also get a receipt by email. Just sit back, relax, and let Lokal take you where you need to go. 

No need to navigate an automated voicemail or email service to ask us questions or share you concerns. With Lokal, you can speak to a real person by calling us at 519-888-9999 or stop by our brick-and-mortar location at 55 King St. N. Waterloo. 

Features Include:

• See active drivers around you when you open the app. 
• Choose to lock-in the upfront price we’ve calculated or choose the metered rate.
• View the estimated wait time of a driver to arrive at your location.
• Track you driver in real-time.
• Register your credit card and securely pay through your phone, pay with your account number, or pay with cash. 
• Send messages directly to the driver.
• Save your favourite locations.
• We service all regional airports.
• Emailed receipts of your trip details for easy expensing.
• 24/7 customer support easily accessible by calling us or visiting or office.

## Key features

- Real-time driver tracking
- Upfront or metered pricing options
- Multiple payment methods
- Direct driver messaging
- Save favorite locations
- 24/7 customer support

## Recent user reviews (10 of 17)

All indexed reviews: https://appshunter.io/ios/app/lokal/id1258988254/reviews.md

### 2/5 — Long Waiting Time

*2025-08-08, version 6.4.1*

I called for 10 min to get a call taker

### 2/5 — Hire UW students to redevelop this app

*2025-07-08, version 6.4.1*

Lokal, local to Waterloo region, had a reputable taxi business. 
It provides cheaper and higher quality service than uber or Lyft. Yet a lot of people do not use it. Why? The app is horrible. People look for seamless experience. In order to compete with those giants, you need to make the app not act and look like it is from 2010.
Just invest a few thousand into upgrading this app. It will bring in more customers. Partner with plentiful students around the area.

### 1/5 — N freakin verification code

*2024-06-13, version 6.4.1*

Wont work!

### 1/5 — Verification code

*2022-10-23*

It doesn’t send verification code either to mobile or mail. I cannot login. Complete crap.

### 1/5 — Map interface is confusing and error prone

*2021-09-17, version 6.3.0*

The service is fine but the app is terrible. The map won’t let you see details about your destination and it’s really easy to select the wrong address. Best way is to search the destination on Google maps, then copy paste the address into Lokal but even that’s not always effective.

### 1/5 — Not easy to use

*2021-06-02, version 6.3.0*

I installed the app twice and I couldn’t use it .
The app wants me to mark the destination on the map I think and I can’t do that so I couldn’t book a trip.

### 2/5 — Great app except...

*2020-12-17, version 6.3.0*

I take the cab fairly regularly but I’m not sure the customer support is really there. I always accept the quoted price plus tip but when there is an error on their end they have no way of refunding you or crediting your account.

### 5/5 — Great App

*2020-12-13, version 6.3.0*

I loved my experience with it:)

### 2/5 — Upfront Just for show

*2020-08-29, version 4.8.2*

Drivers promoting upfront but I never get a cab everytime Im using it while i get in less than a minute when its on meter.

### 1/5 — Doesnt work properly

*2019-10-25, version 4.8.2*

Try try upfront booking crashes without fail every time.

## Frequently asked questions about Lokal

### How do I book a ride with Lokal?

To book a ride, simply open the Lokal app, enter your destination, and a local driver will be dispatched to pick you up. You can see active drivers around you and their estimated wait times.

### What payment methods does Lokal accept?

Lokal offers flexible payment options, including credit card, account number, or cash. You can also securely register your credit card within the app for easy payment.

### Can I choose my fare type with Lokal?

Yes, Lokal allows you to choose between locking in an upfront price calculated for your trip or opting for the metered rate. This provides flexibility based on your preference.

### How can I contact Lokal customer support?

Lokal provides 24/7 customer support. You can reach them by calling 519-888-9999 or by visiting their physical location at 55 King St. N. Waterloo.

### Does Lokal offer airport transportation?

Yes, Lokal services all regional airports, including Pearson Airport. You can rely on them for convenient airport transfers.

### How often is Lokal updated?

Lokal was last updated on May 29, 2024, with version 6.4.1. This indicates regular updates to improve the app's performance and features.

### What devices is Lokal available on?

Lokal is available on iPhone, iPad, and iPod devices. It is rated for ages 4 and up.

### Does Lokal have ads?

No, Lokal does not contain advertisements. The app is free to download and use without any ad interruptions.

## Version history (last 5 releases)

### 6.4.1 — 2024-05-29

- Fixed minor issue

### 6.3.0 — 2020-09-16

The latest version of this app includes new features designed to improve flexibility and transparency of price for our passengers. We're also introducing new tracking features that allows passengers to share the status and location of their taxi with their family and friends. Read below to learn more. 
   
Parent Tracker & Taxi Tracker  
With the new “Parent Tracker” feature, parents can register themselves in their children's account inside the app. This allows the parent to receive text message notifications any time their child books a taxi inside the app. The parent will be able to tap on a link in the text message to view the last known status and location of their child’s taxi.  
  
You can also now use the "Taxi Track" feature to send friends or family members a text message which will allow them to see your taxi's last known location and status.  
  
In App Payments  
Passengers can also now split the payment between multiple app users. By using the split payment function users can send their friend a text message allowing them to pay for 1/2 of the fare with their registered credit card inside the app.  
  
Finally, we've added the ability to pre-select a tip for your bookings. If you wish to always include a 15% tip for example, there are new options inside the settings menu in order manage your payment options and apply a 15% tip automatically at the end of a trip, making it easier for users to tip at the end of their trip. This can be done on metered trips or lock in fare bookings.

### 4.8.2 — 2019-07-31

- Introducing Ride Pay. Flag down any of our taxis and pay for your trip using Lokal!

### 4.8.0 — 2018-12-14

- Bug fixes and performance improvements

### 4.5.2 — 2018-02-01

No release notes.

## Apps similar to Lokal

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Platinum Transport](https://appshunter.io/ios/app/platinum-transport/id1529414880) | — | Free | Travel |
| [Rowerem przez historię](https://appshunter.io/ios/app/rowerem-przez-historie/id1530339900) | — | Free | Travel |
| [Lasagrada Hotel Istanbul](https://appshunter.io/ios/app/lasagrada-hotel-istanbul/id1530344120) | 4.9 (7) | Free | Travel |
| [Automobile and Fashion Museum](https://appshunter.io/ios/app/automobile-and-fashion-museum/id1530388080) | — | Free | Travel |
| [meuHEBB](https://appshunter.io/ios/app/meuhebb/id1522565420) | — | Free | Travel |
| [Taxi Bis Zielona Góra](https://appshunter.io/ios/app/taxi-bis-zielona-gora/id1530284660) | — | Free | Travel |

## More apps by Mobile Technologies International Pty Ltd

- [Suburban Taxis Adelaide](https://appshunter.io/ios/app/suburban-taxis-adelaide/id450087369)
- [BWC Perth](https://appshunter.io/ios/app/bwc-perth/id494781141)
- [NXT Taxis](https://appshunter.io/ios/app/nxt-taxis/id531958974)
- [Adelaide Independent Taxis](https://appshunter.io/ios/app/adelaide-independent-taxis/id542302017)
- [BWC Brisbane](https://appshunter.io/ios/app/bwc-brisbane/id542314267)
- [BWC Redcliffe](https://appshunter.io/ios/app/bwc-redcliffe/id553138727)

All apps by Mobile Technologies International Pty Ltd: https://appshunter.io/developer/1300459865

## Related topics

[lokal](https://appshunter.io/ios/topics/lokal)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*