# Lollipop - Smart baby monitor — user reviews > 617 indexed App Store user reviews of Lollipop by Aoitek, rated 4.20/5 from 3,348 ratings. - Source: https://appshunter.io/ios/app/lollipop-smart-baby-monitor/id998574475/reviews - App overview in markdown: https://appshunter.io/ios/app/lollipop-smart-baby-monitor/id998574475.md - Rating breakdown: 5★ 2,360 · 4★ 292 · 3★ 145 · 2★ 144 · 1★ 407 ## What do users think of Lollipop? Overall sentiment: negative **Pros** - 🚀 Great camera quality - 👍 Easy to set up and use - 💡 Flexible mounting options - 👍 Convenient remote monitoring - 🚀 Reliable connectivity (for some users) **Cons** - 🐛 Frequent connectivity issues - 🐛 Buggy app with poor performance - 🐛 Unreliable notifications and alerts - 🐛 Subscription-locked features - 🐛 Frequent app/firmware updates causing issues **Commonly reported bugs** - Live feed freezing/disconnecting - Inability to clear notifications - Microphone and audio issues - Inconsistent camera performance after updates - Login/account issues **Most requested features** - Dark mode option - Improved multi-camera support - Background audio playback - Customizable notification sounds - HomeKit/Alexa integration ## Newest reviews (17 of 617) ### 2/5 — Decent camera but persistent bug issues that make it unusable *2026-06-16, version 5.3.8* Picture in Picture feature has consistent issues which makes it unusable as you always have to have the lollipop app open to check on baby. It’s such a crucial feature for a baby camera, why not invest and get it right… ?! ### 2/5 — Disappointing *2026-06-10, version 5.3.8* I got this camera as a baby shower gift and I was excited seeing as my sister loves it. Unfortunately I’ve only had it for a month and it’s already giving me problems. It logged me out of my account and now now matter what I do the app does NOT let me log back in. I’ve tried everything and nothing works and has become so frustrating. The camera was the one thing that was helping me sleep peacefully because I could see my daughter whenever she made a noise and now I’m nothing but stressed and getting up every five minutes because this camera decided to stop working. This is not a cheap camera, you would think it would be easier to navigate and easier for us to access it. Instead it’s just a headache. Unfortunate. ### 1/5 — 室外網路根本連不上 *2026-05-30, version 5.3.8* 改版之後App容易當機，舊版的可以從戶外監視小朋友的畫面，更新後就完全不行，怎麼設定、重新登入甚至刪除APP也無法改善！ ### 1/5 — Constantly Disconnecting *2026-05-28, version 5.3.8* Multiple times a night this monitor disconnects and just spins trying to reconnect. It is insanely frustrating. ### 1/5 — Good when it works. *2026-05-25, version 5.3.6* We have great wifi connection and reception at home but for some reason this camera is the only thing that always loses connection, needs resetting by unplugging, glitches, freezes etc so what’s the point of having this as your baby monitor when it’s off more than half the time? It’s forever coming up with a loading icon that doesn’t even load. When it works, it’s good. But we’re experiencing the above at least once per day. ### 1/5 — Won’t stop buffering *2026-05-21, version 5.3.6* Have loved this camera and app for the last 3 years but in the last couple months it has fallen into a buffering stage where I can’t see my son live on the app anymore. ### 2/5 — App needs bug fixes! *2026-05-14, version 5.3.6* My camera is working, I can hear it taking pictures but my app won’t pick up the camera’s signal ### 1/5 — Still awful *2026-05-10, version 5.3.6* I want to add yet another review to my previous one. When we first got this, it was absolutely amazing. I would recommend it to everybody. But then they did a major change in the app for really no reason., and it made the experience so awful. Your children’s cameras used to just be the home screen, and you could just touch that individual screen to widen everything and go to that baby. Now you have to touch three different buttons. You have to go to the top left and then for some absolutely stupid reason that that makes me feel like they did no user experience testing, we all opens up at the bottom of the screen were you then have to scroll to select the child you wanna look at. Why you have to go from top left to the bottom I don’t know. Again pretty bad and frustrating. But we’re not done. Once you scroll and find the child you wanna look at, you then have to go to the top right of that box and hit done. Again, terrible UX. And it now takes even longer to go to that child to widen the screen and see what’s wrong. Maybe someone realized how dumb it was right before they launched because there was an option to look at all the cameras at once, but that is no longer the default. You have to select it. But then if you want to zoom in on a child, you have to go through that entire list of directions I said before. It takes so much more time. Especially because the app used to just be simple and now it’s trying to be way more than it needs to be while trying to push AI to monitor and track your children. For the money you’re spending, you don’t have to buy this. Even the download of the notification takes Forever. You get an alert that your child crossed out of their crib or the decibels went too high, you can’t see what initially happened that alert is downloading for 3 minutes. So you can’t only get to see the live feed when it’s important…after 2 minutes of finding the right child and waiting for the app to focus on that specific child. When the initial app update happened, I was told that the developers were working to improve things. They haven’t. Just go with something else. ### 1/5 — App doesn’t let you log in once you log out or get a new device *2026-05-05, version 5.3.6* I got a new phone and all the app says is try again later and no log in is allowed ### 1/5 — update broke connectivity *2026-04-29, version 5.3.6* Updated app today with most recent update and now camera won’t connect no matter what I do. Xfinity app shows a strong connection to the camera from my router. ### 3/5 — 凌晨頻繁切換夜視與一般模式並發出「咔嗒」噪音 *2026-04-09, version 5.3.5* Lollipop 攝影機在凌晨頻繁切換夜視與一般模式並發出「咔嗒」噪音 ### 1/5 — Charged a fee to access camera footage *2026-04-01, version 5.3.5* Except here’s the kicker… you can’t access the camera footage. The cost of this camera, and you can’t even access the most vital function of a camera… the footage it captures. The fact you even charge for the app at all is a total scam, don’t advertise the hardware at a certain price if that’s hardly the price of entry and the rest of the transaction happens when they get it home, turn it on and require the app to make it work properly because you locked them out of certain features and trick them into thinking these are “additional” features - they are not, this is a camera and purchasing customers should have the ability to use it ENTIRELY as its hardware is capable of. This type of business model should be illegal. Disgusting predatory behaviour but i bet the founder of this product has VERY well lined pockets from this slimy tactic. Can’t believe i was dumb enough to fall for buying the premium version of the app because i urgently needed to see what happened 30 mins prior in my sons room that startled / woke him. Shows live video feed only, and the “playback” is just “stills” captured every 30 minutes or so which is absolutely USELESS. I would be better off with having a walkie talkie in his room with that kind of video functionality. Total joke. ### 2/5 — Great camera, app is TERRIBLE *2026-03-21, version 5.3.5* Each update makes it worse. Update MARCH 2026 - terrible interface. The Picture in Picture mode works 30% of the time, and when it does, it’s very very behind. The in app mic to speak through the camera is decent but not on time. About 5-10 second delay. Sometimes it also sounds like it’s repeating itself. Also getting randomly logged out is not cool. As a baby monitor I would like to be able to view the feed as quick as possible. Not have to log in once a month. The camera quality is great. Which is sad because the app ruins the product. Very disappointing for the price and purpose. ### 2/5 — Great camera, app is TERRIBLE *2026-03-16, version 5.3.5* Each update makes it worse. Update MARCH 2026 - terrible interface. The Picture in Picture mode works 30% of the time, and when it does, it’s very very behind. The in app mic to speak through the camera is decent but not on time. About 5-10 second delay. Sometimes it also sounds like it’s repeating itself. The camera quality is great. Which is sad because the app ruins the product. Very disappointing for the price and purpose. ### 1/5 — Just updated the app and regret it *2026-03-13, version 5.3.5* I can’t get my one daughters camera to load most of the time or play her white noise. Super annoying. ### 1/5 — 花了錢畫面還一直卡住 *2026-02-23, version 5.3.5* 爛死了 花錢回放還一直播不出來 騙錢 ### 2/5 — Great camera, app is TERRIBLE *2026-02-14, version 5.3.5* Each update makes it worse. Update JAN 2026 - terrible interface. The Picture in Picture mode works 30% of the time, and when it does, it’s beyond slow. The in app mic to speak through the camera is current garbage. Distorting sound to a useless point… The camera quality is great for picture. But overall for its purpose it’s just not there. Very disappointing as this has been better ## Most critical reviews (10 lowest-rated) ### 1/5 — Most of the time it doesn’t connect *2026-08-17, version 5.3.9* More often than not I cannot connect to the baby monitor. WiFi is strong around the house. When it connects it has no issues. Kinda makes the product useless though when I can only use it every other night at best ### 1/5 — Continually declines *2026-08-09, version 5.3.9* Got this over two years ago. Started out reliable but, similarly to what others have said, the UI changes have gotten worse and worse. One of the features I loved is no longer available or if it is, I’ve tried my best to find it and can’t find it. When we open the app, the camera takes an unreasonable amount of time to load if it even loads at all (it often doesn’t). We keep the sound on the device using the app off because we get a nonstop clicking sound, which we read has something to do with the camera shuttering in the dark (but it’s always in the dark when we are actively using it… because our little one is sleeping!) I’ve just decided it’s time to get rid of this one and start looking for something new. ### 1/5 — Worst camera ever *2026-07-26, version 5.3.9* The microphone button almost never works . Useless , a 10£ camera works better ### 1/5 — Logged out *2026-07-15, version 5.3.9* App has logged me out. Tried to change password numerous times but it just says to try again later. ### 1/5 — Latest app update no good *2026-07-12, version 5.3.9* We bought a second camera with the arrival of our second child as we found the platform and performance quite good. Some key features we used regularly now require a hefty subscription fee since the new app update. If we had’ve known this would be the case, we would have changed brands. Each update seems to make performance worse. Connection seems to be more difficult with constant buffering. It is almost unusable. Edit: it is unusable. Whenever we need to look at it it’s always buffering, never loads and needs unplugging and plugging back in. It’s going in the bin! ### 1/5 — Rarely loads fast and there’s a huge delay in and off wifi *2026-06-26, version 5.3.8* Really disappointed in this product and unsure as to why it’s been so successful for others. The load time can take me 4-5 times of closing and reopening the app. The Home Screen also prioritises upsells when your babies needs are the only thing that matter. ### 1/5 — Unzufrieden *2026-06-24* Das Bild bricht immer wieder ab, trotz stabiler Internetverbindung. Dementsprechend erfüllt das Babyphone nicht seinen Zweck. Auch das Update kann nicht aktualisiert werden. Ich bin sehr enttäuscht. Rausgeschmissenes Geld. **Developer response:** We sincerely apologize for the issue you have experienced. Please don't hesitate to contact our support team at support@lollipop.camera for further assistance. We will be able to assist you in resolving your issue. Thank you! ### 1/5 — Dont Buy This Camera *2026-06-21, version 5.3.8* Horrible, you need a subscription to use the features. You pay $200 for the Camera, cannot even connect to wifi properly. What a WASTE OF MONEY! DO NOT BUY. ### 1/5 — Latest app update no good *2026-06-20, version 5.3.8* We bought a second camera with the arrival of our second child as we found the platform and performance quite good. Some key features we used regularly now require a hefty subscription fee since the new app update. If we had’ve known this would be the case, we would have changed brands. Each update seems to make performance worse. Connection seems to be more difficult with constant buffering. It is almost unusable. ### 1/5 — Full of glitches *2026-06-07, version 5.3.8* The app is full of glitches and when we had first purchased the camera the video playback was apart of the app. Now has become a subscription service is such a wast of money for how much you buy the camera for and then have the features taken away from you ## Most praised reviews (10 highest-rated) ### 5/5 — Lollipop camera *2026-08-25, version 5.3.9* Had about 4 different types of cameras and always go back to this one! It’s my favorite and it’s so easy to use! Love the app features! You can do so many things on the app depending on your subscription, even if you don’t have one! Quality is amazing! And it lasted so many years!! ### 5/5 — Great Customer service and amazing product! *2026-06-10, version 5.3.8* I’ve had my Lollipop Camera since April 2021 and have loved it ever since! The camera quality is amazing with controls over the volume, the frequency in which the camera will notify my decide, and the easy way to install, set up and use every day! If I ever had any queries Lollipop Customer Service was 10/10 providing efficient and easy to follow instructions on any problem I may face and was always easily resolved thanks to their help! I will always recommend Lollipop Baby Cameras to friends and family! ### 5/5 — Reliable and easy-to-use baby monitor *2026-04-16, version 5.3.5* I’ve been using the Lollipop baby camera for a while now, and overall I’m really impressed. The setup is simple and quick, and the app is intuitive and easy to navigate. The video quality is clear, both during the day and at night, which is very reassuring when checking on my child. I also appreciate the smart features like alerts and sound detection, which make it much more than just a basic camera. What really stands out is the user experience: everything feels smooth and well designed, and the camera integrates nicely into daily routines without being intrusive. I also had to contact support recently, and the team was responsive and helpful in finding a solution. Overall, a reliable and well-designed baby monitor that I would recommend. ### 5/5 — Customer Service 1 *2026-02-04, version 5.3.5* Camera picture quality is good and easy to use through phone/iPad. Contacted customer service with prompt and helpful responses easily solving the issue. ### 5/5 — Can't live without this camera ! *2026-01-21, version 5.3.5* This camera has been a life saver, so much more convenient then disturbing the kids by walking in and out. Have been using it for three years and has helped me so much. Feel like it may be used for years to come, as the kids grow! ### 5/5 — Great and Functional Monitor! *2026-01-09, version 5.3.5* I bought a Lollipop monitor in 2018 and have bought more since then plus accessories. The app has improved more and more since then. I also have had minor situations where I needed to contact customer support for and they have always been so helpful and quick to reply! I have been impressed! Five stars to the monitor, app, and customer service. ### 5/5 — Great WiFi Based Camera for infant and Toddler *2025-12-18, version 5.3.5* We’ve had the Lollipop for almost two years and have had great results. Being WiFi based, we’ve had a few hiccups connecting a few times, but as long as the firmware and app are up to date, everything works great. The bending option to attach to different surfaces has made it easy to travel with and still keep a close eye on my baby. Also the breathing monitor was a nice peace of mind while baby was an infant. It does occasionally click to adjust to lighting etc, but a good sound machine usually covers it up and the baby doesn’t seem too affected. All and all it’s been a great resource. ### 5/5 — Customer service *2025-12-02, version 5.3.2* I want to start off by saying, I received this monitor as a gift for a baby shower. It worked perfectly, up until recently which led me to contact Lollipop customer service, whom went above and beyond to ensure that my camera would function. When troubleshooting didn’t work they offered to send a complimentary replacement for the inconvenience. I would highly recommend this company and their customer support to anyone. ### 5/5 — Customer support *2025-11-27, version 5.3.1* The Lollipop Customer Support team was really helpful and worked with me to help get my camera connectivity issues resolved. ### 5/5 — Great Camera! *2025-11-26, version 5.3.1* We have been using the lollipop for a couple of years now and have just purchased a second one for our newest family member. The first quality of footage is so clear and love being able to access our 2 cameras at once! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*