# London Dial a Ride — Manage your Dial-a-Ride trips > Manage Dial-a-Ride transport bookings for Londoners with mobility needs. (iPhone/iPad app by Via Transportation, Inc..) - Source: https://appshunter.io/ios/app/london-dial-a-ride/id6451354383 (this page in markdown: same URL + `.md`) - Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018) - Category: Travel, Navigation - Price: Free - Rating: 4.80/5 from 6 App Store ratings · 32 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 134 MB - Languages: American English - Released: 2023-10-31 - Data updated: 2026-08-16 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/london-dial-a-ride/id6451354383/reviews.md ## What is London Dial a Ride? Book and manage your Dial-a-Ride journeys with ease from a smartphone or tablet. Our app gives Dial-a-Ride members and their carers more convenience and flexibility for managing their travel. You can book, schedule and cancel journeys by tapping on your phone or tablet. And you can check out all your bookings at a glance. * Book trips on the same day as well as in advance * Select the trips that best meet your needs * Automatically Include your essential escort * Add a companion if you want * Cancel trips with ease * View real-time information to track your current or upcoming journeys * See real-time messages about delays or updated arrival times We’ve designed the app to meet the needs of our customers. That means selecting fonts and backgrounds for easier reading, and including audio options to help people with impaired vision. Dial-a-Ride is a free, door-to-door transport service for older and disabled Londoners who are unable to use public transport. It’s run by Transport for London. ## Key features - Book same-day and advance trips - Schedule and cancel journeys - Add escorts and companions - View real-time trip tracking - Receive delay notifications - Accessible design with audio options ## Recent user reviews (10 of 32) All indexed reviews: https://appshunter.io/ios/app/london-dial-a-ride/id6451354383/reviews.md ### 2/5 — App. Not working from today *2026-03-31, version 4.26.10* Please do something, some of us don’t have the latest software because we are disabled and depend on disability software. I am unable to use your app anymore as I am on iOS 14.3 and since today it is in compatible with your app. I have an older device so cannot update it in any case my disability software would not be compatible with an update. Please allow us with older devices to continue to use your app. ### 5/5 — Dar app *2026-01-13, version 4.25* Good app and easy to use and great for deaf people who unable to speak on phone, it’s great idea they can cancel dar anytime!! ### 5/5 — Best service *2026-01-06, version 4.25* If you have to use DAR you can’t go wrong. Friendly drivers totally understanding and make your day enjoyable ### 5/5 — Amazing *2025-12-09, version 4.22.9* I love the ride ever so much and the app is amazing. I get used to it to the app so quick. I wasn’t thinking that I was gonna learn and get used to it that quick to be honest, which is really brilliant. I loved it. ### 5/5 — Caring drivers and staff *2025-10-31, version 4.22.9* Great service and a brilliant app showing all detailed journey. Drivers look after my 90year mother so well and help her door to door with care and empathy! They all care to do such great work! ### 5/5 — Ok, but needs improvement *2025-10-24, version 4.22.9* The London Dial A Ride service caters for disabled and elderly residents who need travel assistance. In the past users were only able to book journeys by calling dialling a ride on the phone (which they can still do), but this app allows users to book journeys, which is a welcome addition. Users can also track drivers on the app and also see if they have any drops or pick ups along the way (marked on the map with purple dots). The app also allows users to edit journeys up to two hours prior to the driver being despatched. The number of passengers cannot be edited, however. The app also allows users to cancel journeys which is excellent because in the old days peope had to phone, and wait ages to speak to a customer service agent, by which point the driver was already at the pick up point. The Dial A Ride service, given its nature as a ride share service where each driver has a preset schedule of multiple pick ups and drop offs, works very well indeed. Of course there are occasional delays or cancellations but many of these things also happen with taxi services and prestige courier organisations. I think there is some room for improvement. For one thing, if multiple dial a ride users want to travel to and form the same location, they have to make separate booking which means doffent buses would come and pick them up/drop them off. If all passengers are being picked up from the same location, and dropped off at the same location, this app must absolutely address this issues and allow multiple membership numbers to be added per booking so everyone could be booked together on the same bus. Also, I think the app should indicate if any passenger will be paired with anyone who happens to be travelling with a dog. This could be indicate som the map so a passenger could refuse the pick up. Many peope have fur allergies or dog phobias so instead of the passenger getting on board and feeling awkward or having discussions with the driver about the situation, while in the presence of the passenger accompanied by a dog, it would be better if the app can indicate if passengers will be on board the bus with a dog at any point. Of course, people travelling with dogs must be allowed to travel, but people who have fur allergies or dog phobias should have the option to decline the journey if the app indicates that a dog will be on board The app design is generally ok, but at the time of writing I think the Dial A Ride bus animation should appear whenever the app starts up. As it is, the red dial a ride bus animation only appears before passengers log in with their details. Once users are singed in, they remain signed in, which is fine, but the intro screen just shows the dial a ride logo and not the animated bus. This begs the question, why crate this colourful animation which is rarely seen? It might as well be shown every time the app is accessed as it is better than the bland dial a ride logo being shown alone. In any case, I think the dial a ride is a huge improvement over the telephone line. Unless there is a problem, most users who are able to use the app won’t need to contact the call, which makes it easier to manage journeys, and be in control of your schedule. ### 3/5 — Ms *2025-08-24, version 4.22.2* This app is quite okay when you get used to it. However, there is a lot of improvement that could be made. ### 1/5 — Same day bookings and edit feature removed *2025-04-01, version 4.17.4* The Dial A Ride app, until today, had a a feature that allowed users to edit bookings for the following day. This meant if next day plans changed or timings needed to be adjusted one could try to do that without losing the original booking. If the new requested time was available, it would be booked. If the new time was not available, the user did not lose the original journey. Now, the only option is to cancel the original booking, and if there is no other time available, the user loses the original booking. This makes the app less user friendly and the service less accessible. Also, in 2024, there was a cyber attack on the tfl network and Dial A Ride removed users’ ability to make same day bookings. While same day bookings are available on the phone, they have not been reinstated on the app. Many drivers moan about their work and it seems Via and TFL are just taking feature off to accommodate drivers who want to do less work. The app used to be really good, and for me it reduced my dependency on phoning the Dial A Ride phone line where the staff are frequently rude, and don’t always do what they say. The app allows users to cancel journey with ease and it saves holding on the phone line for 20 minutes but this app is seeing serious decline, and they should restore the feature they removed. I think Dial A ride users need to complain to the Mayor Of London and TFL because they are making this app less and less useful. ### 1/5 — Very poor *2025-02-18, version 4.17.4* Improv ### 4/5 — Good bus ride *2024-11-13, version 4.17.4* 👏🏽👏🏽👏🏽 ## Frequently asked questions about London Dial a Ride ### What does the London Dial a Ride app do? The app allows Dial-a-Ride members and their carers to easily book, schedule, and cancel transport journeys. It provides real-time tracking of current and upcoming trips, along with notifications for delays or updated arrival times. The service is a free, door-to-door transport option for eligible London residents. ### What are the key features of the app? Key features include the ability to book trips for the same day or in advance, select preferred trip options, automatically include essential escorts, add companions, cancel trips easily, and view real-time journey information. The app also offers accessible design elements like adjustable fonts and audio options. ### Is the London Dial a Ride app free to use? Yes, the Dial-a-Ride service itself is free for eligible users. The app is also free to download and use for managing these journeys. While the app is free, it does display advertisements. ### Who is the target audience for this app? This app is designed for older and disabled Londoners who have difficulty using public transport, as well as their carers. It aims to provide greater convenience and flexibility in managing their travel needs within London. ### How does the app help with accessibility? The app has been designed with accessibility in mind. It features adjustable font sizes and background contrasts for easier reading, and includes audio options to assist users with impaired vision. This ensures a more user-friendly experience for a diverse range of users. ## Version history (last 5 releases) ### 4.29.1 — 2026-08-13 Performance improvements and bug fixes ### 4.27.1 — 2026-05-07 Performance improvements and bug fixes ### 4.26.12 — 2026-04-21 Performance improvements and bug fixes ### 4.26.10 — 2026-03-12 Performance improvements and bug fixes ### 4.26.4 — 2026-02-03 Performance improvements and bug fixes ## Apps similar to London Dial a Ride | App | Rating | Price | Category | | --- | --- | --- | --- | | [Data Cars](https://appshunter.io/ios/app/data-cars/id390223780) | 4.9 (8) | Free | Travel | | [Abetta - Rides & Couriers](https://appshunter.io/ios/app/abetta-rides-and-couriers/id1502567893) | 5.0 (6) | Free | Travel | | [ThamesLink Railway](https://appshunter.io/ios/app/thameslink-railway/id908805038) | 4.4 (14) | Free | Travel | | [Delta Taxis](https://appshunter.io/ios/app/delta-taxis/id1272098601) | 5.0 (1) | Free | Travel | | [Book Taxi & Cab Rides \| hoppa](https://appshunter.io/ios/app/book-taxi-and-cab-rides-hoppa/id1617092572) | 3.2 (9) | Free | Travel | | [DialAFlight](https://appshunter.io/ios/app/dialaflight/id400646309) | 1.0 (1) | Free | Travel | ## More apps by Via Transportation, Inc. - [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015) - [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508) - [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687) - [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356) - [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596) - [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394) All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*