# London Drugs Photolab — user reviews > 113 indexed App Store user reviews of London Drugs Photolab by London Drugs Limited, rated 4.70/5 from 5,793 ratings. - Source: https://appshunter.io/ios/app/london-drugs-photolab/id1046142828/reviews - App overview in markdown: https://appshunter.io/ios/app/london-drugs-photolab/id1046142828.md - Rating breakdown: 5★ 17 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (15 of 113) ### 4/5 — Used to LOVE it.... *2026-08-23, version 7.4.1* Using Photolab to make collage posters, mini-books and gifts was actually a hobby. Recently they made alterations, making 'zoom' & slide adjustment within each frame touch-and-go. What is so frustrating is when adding text to a photo, setting size and then attempting to type in text has become a game of cat & mouse. It used to be straight forward, now it "disappears" and you have to start from beginning. These changes are NOT progress. Oh, and place order asap as app has a tendency to drop saved work. Once you do get a project completed to satisfaction & printed it makes the whole process almost worth all the trouble. But i definitely no longer consider it "hobby material" with all its new glitches. Saddened. ### 2/5 — User Experience *2026-08-17, version 7.4.1* I find the app isn’t very responsive, hard to navigate and slow. It is frustrating and not a good user experience. ### 3/5 — So much trouble lately *2026-08-13, version 7.4.1* This used to be such a good app , but in the last year it’s been not the best , it’s getting harder and harder to work properly. Please fix ### 3/5 — Photo mug *2026-07-28, version 7.4.1* I needed to preview the mug. ### 2/5 — Slow & Glitchy *2026-06-21, version 7.4.1* It takes up to 2 hours to upload about 100 photos, select them, and then choose how many photos you want of each photo, and complete the paying process. The longest part is trying to select and upload the photos. It’s slow and glitchy. ### 3/5 — Trouble entering credit card info *2026-05-13, version 7.4.1* Trouble entering credit card info ### 3/5 — Adding more photos error *2026-02-16, version 7.4.1* Once I’ve asked it to add more photos it never allows me to choose more. I have to close it and start over. ### 2/5 — Sizes *2026-02-16, version 7.4.1* I wish there was a way to preview the size of the photo you want with the photo before going into the part after picking. I spent a lot of time going back to change the photo size to fit the photo. Or give an option to make the photo smaller like when I edit a photobook. ### 3/5 — Glitches *2026-02-14, version 7.4.1* When ordering specialty photo items into which there is an option to add text, the “keyboard” does NOT come up automatically and there is no way to force it to come up. ### 5/5 — Easy to use app *2025-12-31, version 7.4.1* The Photolab app from London Drugs I just sign in or you can sign in as guest. I go through the pictures I want I can adjust how I want them situated pick your size and you’re done, it uploads and you get a confirmation number ### 5/5 — Airdrie London Drugs *2025-12-08, version 7.4.0* The staff at the Airdrie Photo Lab are so helpful, kind and patient! They have been helpful for years! ### 3/5 — Could be better *2025-12-08, version 7.4.0* The app always go to web in the app instead of staying on the app and the layouts are different. The page could be stream lined so easily. Hopefully they can make it better one day. ### 5/5 — Quick and Easy *2025-12-02, version 7.4.0* Getting the photos printed was easy and quick! Staff were helpful when I was in the store learning how to use app! ### 2/5 — Ordering multiple copies is difficult *2025-12-02, version 7.4.0* There has to be an easier way to order multiple copies of the same photo. ### 3/5 — App function *2025-11-17, version 7.4.0* I was able to add all Of my photos but unable To up date the text on the Christmas Card and it was not very user friendly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Problem *2026-08-24, version 7.4.1* Trying for an hour to submit photos. ### 1/5 — Frustrating *2026-06-12, version 7.4.1* The app s VERY slow and is frustrating to use if you have many photos ### 1/5 — Constantly crashes *2026-02-25, version 7.4.1* You can’t load more than 50 photos without it crashing, so glitchy ### 1/5 — Not user friendly ! *2026-01-30, version 7.4.1* It never recognizes ### 1/5 — How is an app this bad *2025-12-19, version 7.4.1* It’s 2025 how can an app be this poorly designed? If you like clicking every photo multiple times to select and having a terrible layout plus it barely works then this is the app for you ### 1/5 — Broken *2025-09-21, version 7.3.2* Can’t put payment info and hit submit, app gets stuck in the photo upload screen. Barely works past uploading photos ### 1/5 — Not user friendly *2025-06-19, version 7.3.2* Hard to navigate, no FAQ, unable to Upload photos and I don’t know why ### 1/5 — I’ve had to enter my order three times before it went through! *2025-03-29, version 7.3.0* I’ve had to enter my order 3 times before my order went through. This isn’t the first time. ### 1/5 — Login doesn’t work *2025-03-29, version 7.3.0* Every time I try to sign in, I get to a blank screen. Never successfully been able to log myself in. ### 1/5 — Glitchy won’t log in *2025-03-14, version 7.3.0* I can only order using guest and can’t access my account by logging in. Every time I log in it brings me to a blank screen. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and fast *2026-08-25, version 7.4.1* I always order my photos to be developed from my photo library on my iPad. I’ve never had an issue. So fast and easy. ### 5/5 — Easy print app *2026-08-19, version 7.4.1* Quick and easy to use, good user interface ### 5/5 — Great App *2026-08-16, version 7.4.1* I’ve used this App a few times and it’s super easy to use. ### 5/5 — Quick & Easy! *2026-08-14, version 7.4.1* This app could not be easier! Choose your photos, crop them, choose location for pick up, press order! I love it. ### 5/5 — So easy *2026-08-03, version 7.4.1* I have used this app quite a few times now. It’s easy and the prints are ready quickly. A text lets you know you can pick up. ### 5/5 — Photo prints *2026-07-30, version 7.4.1* SO easy to use this App ### 5/5 — Easy for this senior *2026-07-23, version 7.4.1* Simple If I can do it you can too I have been in store before and the staff were incredibly helpful and patient You too can I have been to store in ### 5/5 — Good quality *2026-05-27, version 7.4.1* I’m very happy with LD Photo Lab. The quality and service are top notch. Quick turnaround. Special shoutout to Frank for helping me with pic sizes for my frames. ### 5/5 — Pictures *2026-04-26, version 7.4.1* Always a reliable and great service supplied by London Drugs. Never had any issues,the service is prompt,the staff is always professional, polite and courteous. Great job! ### 5/5 — Photo ordering *2026-03-29, version 7.4.1* I like the easy access to prints of my photos in any size and or format from the comfort of my home. Much appreciated the staff too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*