# London Pass - City Guide — City guide, savings & maps. > London travel guide with digital pass, attraction planning, and exclusive offers. (iPhone/iPad app by Go City Ltd.) - Source: https://appshunter.io/ios/app/london-pass-city-guide/id1201247687 (this page in markdown: same URL + `.md`) - Developer: [Go City Ltd](https://appshunter.io/developer/1201247686) - Category: Travel, Reference - Price: Free - Rating: 4.68/5 from 4,050 App Store ratings · 53 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 97 MB - Languages: English, French, German, Italian, Japanese, Korean, Portuguese, Chinese, Spanish - Released: 2017-02-01 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/london-pass-city-guide/id1201247687/reviews.md ## What is London Pass? This app will soon be retired, but you can download your London Pass in to our main Go City app where you will find better features, a more stable and enjoyable experience and an opportunity to explore all our other cities around the world. You can find the Go City App at the bottom of this page under 'More by Go City Ltd' or by searching in the App Store for Go City. "The London Pass app is your essential travel guide to help you make the most of your visit to the city. Take in the view from the top of the Shard, discover London from a hop-on and hop-off bus or enjoy views from the Thames on a sightseeing cruise. HOW IT WORKS - Flexibility: How long do you want to spend sightseeing? Buy your pass directly through the app or choose an instant download. - Scan & go: Effortlessly scan your digital ticket at every attraction. Your pass activates from the first scan. - Exclusive passholder offers: Gain access to offers, only available to passholders, all within the app. WHAT'S ON THE APP? - Plan your trip around 80 London attractions including Tower of London, Hop-On, Hop-Off Bus Tours and Westminster Abbey. - Build your own itinerary or get some inspiration from our expert recommendations. Add attractions to your favorites list by tapping the heart. - Buy your pass on the app. Pick from 1,2,3,6 or 10 day pass to suit your travel plans. - Access exclusive passholder offers across theatre, day trips and more, including Warner Bros Studio Tours - The Making of Harry Potter and Stonehenge. - Use an interactive map that locates the attractions closest to you Download for free today" ## Key features - Digital pass for attractions - Interactive map - Exclusive passholder offers - Itinerary planning - Attraction recommendations - Flexible pass durations ## What do users think of London Pass? Overall sentiment: negative **Pros** - 🚀 Easy to set up - 👍 Worked well at attractions **Cons** - 🐛 App crashes and glitches - 🤔 Confusing to use and navigate - ❌ Reservations and customer service issues - 💰 Poor value for money **Commonly reported bugs** - App crashes on startup - Navigation issues, unable to go back - Sync issues with pass - Outdated information on included attractions **Most requested features** - Better integration with maps and transportation - Ability to add non-included attractions to itinerary - More transparency on included/excluded attractions ## Recent user reviews (10 of 53) All indexed reviews: https://appshunter.io/ios/app/london-pass-city-guide/id1201247687/reviews.md ### 2/5 — Needs work *2023-07-09* The app looks user friendly but not really. You can select favorites but it doesn’t always show up. Not sure how to go directly there. I have to go back and forth with google maps to see what else is in the area I’m visiting. There is a general map but it’s of everything and if you only have a day, that’s not really helpful. Also, there is no map of your ‘favorites’ to see how much time it will take from place to place or if places are in the same vicinity. Same issue with creating your itinerary. I think the app could be better! **Developer response:** Hello, Thanks so much for taking the time to provide this feedback. We really appreciate it. We are very sorry to hear that you were not satisfied with the App and will certainly take your comments on board. Our goal is to always provide the best experience possible. Warm Regards, Go City ### 2/5 — Requirement to use pass in consecutive days is unaccomodating *2023-05-30* I wasn’t aware my 2 day pass must be used in consecutive days. I had already scheduled a tour while in London that restricted my ability to use the pass in consecutive days, which essentially resulted in my losing the 2nd day of the pass I purchased for my wife and I. I feel that we were ripped off. **Developer response:** Hello, Thanks for taking the time to leave a review. We're very sorry to hear you were unable to use your pass on the 2nd day. As our goal is to always provide the best experience possible, we'd like to review your order. Are you able to connect with us via Live Chat? The option to chat can be found here: https://londonpass.com/en-us/faqs. Warm Regards, Go City ### 2/5 — Only focus on London Pass! *2023-04-06* Not everything you want to see is ON the pass! You can build itinerary, but not map it nor overlay the bus/tube stations to GET THERE… Can NOT add items to itinerary that are not on the pass list… like Covent Gardens or other attractions/locations. **Developer response:** Hello, Thank you for taking the time to review us. We're very sorry to hear you were not completely satisfied with The London Pass. Our goal is to always provide the best experience possible. We appreciate your feedback and will certainly take your comments on board. Warm Regards, Go City ### 1/5 — Do not trust *2023-02-17, version 6.6.19* Went to the gin beefeater distillery and were told that they have not accepted London pass in over a year ### 1/5 — Pass is a waste. You cannot make reservations at most places. Big scam. *2022-12-28, version 6.6.18* Big waste of money. Key things like Churchill War Rooms require reservations, but you can use your London Pass and reservations. Very disappointed. Save your money and just book everything individually. **Developer response:** Hi ashfjwkeuf! Thank you for taking the time to write a review. Your feedback is extremely significant and helpful to us. We're terribly sorry you had such a negative experience. We'd like to provide you with additional assistance. Please send an email to feedback@gocity.com and provide your Go City order number. Many thanks in advance! Warm regards, Go City - JT ### 5/5 — Setting up *2022-11-28, version 6.6.17* So easy to set up! ### 1/5 — Reservation request not honored *2022-11-21, version 6.6.17* After specify close to $500, no response to a single reservation request Very poor customer service :( ### 1/5 — I am think get a refund. *2022-10-13, version 6.6.17* The London pass not very worthy. Most attractions are not very attractive. It said we can email to 30+ sights tour to get a reservation. I emailed 5 times 12 hours ago. I haven’t got even one email back! Once I booked View from Shard. If I want to change, They will charge 15 Euro to change a reservation. What a joke! **Developer response:** Hi Traveler from CA Thank you for taking the time to write a review. Your feedback is extremely significant and helpful to us. We're terribly sorry you had such a negative experience. We'd like to provide you with additional assistance. Please send an email to feedback@gocity.com and provide your Go City order number. Many thanks in advance! Warm regards, Go City - MJ ### 1/5 — App keeps crashing *2022-07-04, version 6.6.14* Every time I try to open the map the app crashes ### 3/5 — Itinerary *2022-06-11, version 6.6.14* The London Pass site allows you to like venues you want to visit and add them to an itinerary but then I can’t figure out how to get back to the itinerary I created. The Churchill War Room does not come up when searching the London Pass app but I have seen multiple comments or people who used their LP to get in. This is confusing. ## Frequently asked questions about London Pass ### What does the London Pass app do? The London Pass app acts as a digital travel guide for exploring London. It allows you to plan your visit, access exclusive offers for passholders, and use an interactive map to find attractions. You can also purchase your London Pass directly through the app. ### How do I use the digital pass? Your digital pass activates from the first scan at an attraction. You can then effortlessly scan your digital ticket at each point of interest included with your pass. The app provides an interactive map to help you locate these attractions. ### What kind of attractions are included? The app covers over 80 London attractions, including popular sites like the Tower of London, Hop-On Hop-Off Bus Tours, and Westminster Abbey. It also provides access to exclusive offers for theatre, day trips, and tours like Warner Bros Studio Tours. ### How much does the London Pass app cost? The app itself is free to download. You can then purchase a London Pass within the app, with options for 1, 2, 3, 6, or 10-day durations to suit your travel plans. ### Is this app compatible with my device? The description mentions that this app will soon be retired and recommends downloading the main Go City app for a better experience. You can find the Go City App by searching the App Store or looking under 'More by Go City Ltd'. ## Version history (last 2 releases) ### 6.6.20 — 2023-08-30 Necessary changes so that we can better support Customers in our Go City app which will become the home of London Passes going forward. ### 6.6.19 — 2023-02-07 Bug fixes and performance improvements. ## Apps similar to London Pass | App | Rating | Price | Category | | --- | --- | --- | --- | | [Tootbus – City guide](https://appshunter.io/ios/app/tootbus-city-guide/id1539663642) | 3.9 (601) | Free | Travel | | [Palace of Versailles](https://appshunter.io/ios/app/palace-of-versailles/id948642447) | 2.9 (75) | Free | Travel | | [CityMaps2Go – Offline Maps](https://appshunter.io/ios/app/citymaps2go-offline-maps/id408866084) | 4.6 (5,065) | Free | Travel | | [Rome2Rio: Trip Planner](https://appshunter.io/ios/app/rome2rio-trip-planner/id569793256) | 4.7 (912) | Free | Travel | | [LNER \| Train Times & Tickets](https://appshunter.io/ios/app/lner-train-times-and-tickets/id1521840052) | 4.9 (52,193) | Free | Travel | | [Paris Travel Guide & AI](https://appshunter.io/ios/app/paris-travel-guide-and-ai/id316996121) | 4.7 (388) | Free | Travel | ## More apps by Go City Ltd - [New York Pass - Travel Guide](https://appshunter.io/ios/app/new-york-pass-travel-guide/id429167326) - [Go City Hub](https://appshunter.io/ios/app/go-city-hub/id1167150921) - [Go City -Travel Plan & Tickets](https://appshunter.io/ios/app/go-city-travel-plan-and-tickets/id1466065511) All apps by Go City Ltd: https://appshunter.io/developer/1201247686 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*