# LongHorn Steakhouse® — user reviews > 135 indexed App Store user reviews of LongHorn Steakhouse® by Darden Restaurants, Inc., rated 4.80/5 from 49,470 ratings. - Source: https://appshunter.io/ios/app/longhorn-steakhouse/id1253213026/reviews - App overview in markdown: https://appshunter.io/ios/app/longhorn-steakhouse/id1253213026.md - Rating breakdown: 5★ 43,190 · 4★ 3,896 · 3★ 1,015 · 2★ 343 · 1★ 1,026 ## What do users think of LongHorn Steakhouse®? Overall sentiment: mixed **Pros** - ⭐ Excellent service and staff - 🍽️ Great food quality - 💳 Convenient mobile pay - 🕰️ Useful wait list feature **Cons** - 🐛 Buggy app and online ordering - 🕰️ Inaccurate wait times - 💳 Payment issues - 🤖 Poor app navigation and UI **Commonly reported bugs** - Orders not reaching the restaurant - Checkout process issues - Inability to update/delete saved orders - Compatibility problems on certain devices **Most requested features** - Improved wait list accuracy - More payment options (e.g. Apple Pay) - Better integration between app and restaurant systems - Enhanced customization options for orders ## Newest reviews (17 of 135) ### 2/5 — Payment problems *2026-05-30, version 7.5.0* After I place my order and go to Payment Options, I am continuously getting errors saying my payment has not been processed(won’t accept). My credit card cannot go through and it has become a problem So now I have to call and place my order the old fashioned way. Please get this issue fixed. ### 3/5 — Website Problems Again! *2026-04-13, version 7.2.0* I deleted the app and reloaded it. The app still keeps stating it is missing details so it will not process the order! I haven’t even checked to see if the salad option is available a-la-cart. For over a month it was not available via the app. Manager of the location I frequent stated he would let corporate know. ### 2/5 — App shows no wait but… *2026-03-27, version 7.1.0* App shows no wait. However, when we get the restaurant there is a 30 minute wait. Because the app shows no wait it’s not possible to get on the waitlist. Really poor integration with what’s happening at the restaurant. Needs work! ### 3/5 — iPhone 26 *2026-03-05, version 7.1.0* This app will not work on my iPhone 17 ### 4/5 — Good app but needs a fix *2025-11-12, version 6.3.0* Would be great to not enter my email when I select Apple Pay. You could easily pull that info from Apple Pay. ### 1/5 — Online Ordering *2025-06-29, version 5.9.1* Tried multiple times for multiple days to place orders on the app but every time I put my phone number in and try to proceed to payment the screen it blanks out. ### 1/5 — Order Menu Needs Work. *2025-06-28, version 5.9.1* The issue is when you try to order multiple items. Example: I order 2 steak dinners with different sides. The program has a problem with this. SOLUTION: Allow each order to be added to the card one at a time. Then you can add sides to each order separately. Then allow for the cart to be added together. ### 1/5 — Dissatisfied *2025-05-29, version 5.8.1* My wife and I just recently left the restaurant about 15 minutes ago. We had to wait five minutes for a receptionist and five more minutes and there’s still no waitress or waiter that attended to our needs at our table. also, the restaurant is extremely cold temperature wise. you need a jacket just to be comfortable. makes no sense when we’re in West Palm Beach Florida. sincerely, Marty ### 1/5 — Oops *2025-05-22, version 5.7.1* App opens and flashes a screen then shows Oops with a “go back to home button” underneath. Button does not work. So app is unusable. Unfortunate as I went to it due to glitchy software on the website. Back to phone calls I guess, not very efficient! ### 1/5 — Again? *2025-05-10, version 5.7.1* I understand that it’s necessary to update apps. You-all seem to update damned-near monthly. ### 1/5 — Can’t login *2025-04-23, version 5.7.1* I open the app to login and instead of a login screen, I get a screen with a sign that says “OOPS!” No matter what I try I always get the same “oops!” screen. ### 1/5 — Won’t let cc process *2025-04-14, version 5.6.1* It’s the same bug as last version. It won’t allow any card to checkout for a to go order. ### 1/5 — Will not open for me *2025-04-11, version 5.6.1* I can’t get it to work for me it is stuck saying go back to home with a big oops in the middle of the screen and it will not do anything ### 3/5 — Would be great if Apple Pay worked *2025-03-28, version 5.6.1* Constant updates that break Apple Pay. It’s a shame because otherwise it’s a great app. ### 1/5 — Credit Card won’t autofill, Apple Pay never works *2025-03-22, version 5.6.1* I always have to delete their app in order to pay. When I try to use the mobile pay at the table and try to enter my credit card through the app it won’t auto fill the credit card and even if I go to my Wallet and copy and paste it won’t give me the paste option in their credit card entry. Apple Pay never ever works. Every time I attempt to use it either through their app or web payment I get an error. ### 1/5 — Defective *2025-03-21, version 5.6.1* I downloaded this app.. When I open the app, I get a screen that says “Oops.“ There is a button that says “Go back to home,“ but it is inactive. Nothing happens when I click the button. I have deleted the app from my phone and download it again twice, but the results are always the same. ### 1/5 — Doesn’t work *2025-03-21, version 5.6.1* I’ve paid via online in the past. Tried several times after completing the mandatory update and couldn’t make it work. Disappointing ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not load or work *2026-08-18, version 7.8.0* On 18.7.3 - at launch asks for location permission and from there the only thing that works is choosing a location and date. The rest of the interface never loads and it shows no available time slots for pickup regardless of location chosen. How these big companies like Darden are so bad at the mobile experience is the real question and people are giving you the feedback and you’re seemingly fumbling doing anything meaningful with it. ### 1/5 — No way in app to contact support *2026-07-10, version 7.7.0* It’s wild to me that the app not only lacks a “Help” option for orders or customer support info even considering how often Longhorns messes up to go orders. Anyways, lesson learned. App deleted and Longhorn’s off the family dinner roster. ### 1/5 — Doesn’t work *2026-06-27, version 7.7.0* The app doesn’t work with iPhones. ### 1/5 — Does not work on IOS 26.4.2 *2026-05-09, version 7.4.0* After starting the app and the two first settings asked for it loads a start page and freezes. ### 1/5 — No eClub Rewards *2026-04-27, version 7.4.0* Longhorn Steakhouse APP has neither evolved nor changed with the times with Technology. No Points System for Rewards would be fine if only we had received coupons for our Family, Friends and Employees to gather, celebrate and enjoy the meals and drinks Why use the wording “eClub Rewards” is there is no intangible nor tangible benefit. I such as others have been unable to use “birthday reward” and have not been incentivized to be a loyal customer A Proud US Military Family in San Antonio, TX! ### 1/5 — How many years? still location issues *2026-03-01, version 6.7.0* Completely location unaware, and inconsistent default location. I live in Idaho. A few years ago it kept sending my orders to Florida. I probably had over 10 orders go there. Finally found out the app had set my favorite to Doral, FL. Years later, I visit Phoenix and order ONCE there. Does the app revert to my favorite location (now Boise)? NO. Back to Chandler,AZ. Why? How many years does it take to make an app location aware? If I am thousands of miles away, I probably am not going to be there in 25 minutes. Duh! How many years??? iPhone 15 Pro. iOS 26.3. App version 6.7.0. Location allowed while using. ### 1/5 — Crashes *2026-02-14, version 6.7.0* Crashes 99% of the time ### 1/5 — Constantly having to delete and reinstall *2025-08-01, version 6.0.1* I continue to get error messages when trying to pay on the app. I delete reinstall update turn my phone on and off and it still says they can’t take payments right now. Then suddenly it will work again for a few times then back to weeks of not working. You guys would probably make more money if you’d get the app working consistently. ### 1/5 — Useless App *2025-07-08, version 5.9.1* Everything you can do with this app, you can do without this app. Nothing worthwhile. Is literally useless. No deals. No coupons. No points. You can pay with the app. You can also pay without the app. You can make a reservation with the app. You can also make a reservation without the app. Get the point? I could go on, but it really is the most useless app. Don’t bother. ### 1/5 — Won’t let cc process *2025-07-07, version 5.9.1* It’s the same bug as last version. It won’t allow any card to checkout for a to go order. ## Most praised reviews (10 highest-rated) ### 5/5 — Date night *2026-08-04, version 7.8.0* I love that the bartenders are pleasant and that they remember you, and your drink. We go often and the prices are not bad at all. We split and then have two sides. It’s perfect and affordable. ### 5/5 — Why 5 Stars *2026-05-09, version 7.4.0* There is many Steak houses. I travel all over the place and when it’s time to eat I search for LH. Is it always perfectly cut. Nope. Is it seared perfectly. Nope. How ever it’s always been good. Bread sometimes isn’t hot it’s like warm. They replace it quickly. Eat at the bar and it’s relaxing as well. They have always been friendly and as well great service. I use to eat at outback. And yes they have the one thing I want the Awesome Blossom. Sorry LH they got you on that. But outback went sloppy. So once a week it’s Lorng Horn Treat!! ### 5/5 — Never been disappointed ! *2026-03-01, version 6.7.0* I would pick LoneHorn Steakhouse over Texas Roadhouse . No, I don’t have friends or relatives working at either . ### 5/5 — I drive past my local longhorn for a reason. *2022-03-02* I live in Naples, Fl and I drive past my local location 25 miles to visit the gulf coast town center location in fort Myers, FL. Why do I do that? Several months ago I was served by a delightful woman named Amanda. I have returned many times and I have asked for Amanda specifically every time. As a busy businessman I just want to relax and enjoy my salmon. Amanda now remembers me and always greets me with a friendly hello and a cheerful smile. She never rushes and she doesn’t hover around my table yet we always have time for a little friendly banter. I’ve reviewed her several times and I’ll say this again: she is a keeper!! ### 5/5 — Mobile Pay is Awesome *2021-12-08, version 1.8.2* I eat out a lot and try to always use apps whenever possible. Longhorn has made Mobile Pay better than anywhere else I’ve tried. It took them a few years, but it’s now SO FAST and CONVENIENT that it would be nearly impossibly to pay your server directly with a card any faster than the app. Obviously the first time takes a little longer because you have to add you card data, but after that, LESS THAN A MINUTE every time! Thanks Longhorn IT Team!! ### 5/5 — None *2021-09-14, version 1.7.0* Excellent service for a to go order! Couldn’t consume alcohol because I had a lot of driving to do. I still sat at the bar and staff was very helpful. Tyler the waiter was as kind as one could be! I tipped him well even though it was carry out while a lot of people don’t! As a side note I watched a lady across from me order two beverages of alcohol.! She drank half of one and told Tyler that it wasn’t what she ordered! Nonsense! She got what she ordered, watched him poor the drink! Remember she drank half! Sent back! He was very polite to the lady even though she just robbed him! Another reason restaurants struggle! ### 5/5 — Anita M. Lee, Customer *2021-08-09* The food and the service was excellent . I enjoyed my fruit salad and the rib eye. The waitress Jada was very professional, well mannered, efficient, and I will ask for her when I come back. I tipped her for her service. I will be back because my nephew and I have lunch here. I love the atmosphere. My favorite place is at the bar. Due to the Delta Variance I sat in a booth.! I do not think the resturant owner has the right to keep .68 in change from my money ;!without asking me because they do not have change. I gave them the .32 and they refunded me my 1.00 back. If you keep .68 from every customer you serve that day you have unlawfully taken money that does not belong to you without consent. This is not ethical when you do not notify the customer in ADVANCE, in writing, or by word of mouth. I gave Jada her tip because when I expressed my concern she wanted to give me a dollar from her tip money. That really gave me an anger rush. She is doing the work and willing to give me money out of her pocket. She works for her tips and she is fast, efficient, polite, pays attention to details and checks her tables frequently. Please practice better ethics and notify the customer if they use cash you will round it off to the nearest dollar. Then the customer has a choice of using cash or card. There is change at BOA. I get it all the time. Thanks for the lesson and I will only use my credit card in the future. **Developer response:** We’d like to look into this further. Can you please send us an email at guestrelations@gr.longhornsteakhouse.com with more information? ### 5/5 — Update: Thanks for the update, works well now. *2021-07-10* Update to my review - after the updating and deleting/downloading the app, it is much MUCH better and seems to work well and fixes the problems I had. THANK U👍👏🏼 What a useless app for longhorn. It’s frustrating to place orders at your local restaurant and after you have picked what you want on the online menu via your phone, there isn’t ANY way to see, confirm or pay for the order. There isn’t a CART icon to click and see what’s in the cart and option to pay. The ONLY icons are - Hone, Location, Menu and OOO - whatever that means for your settings, login, cards, location, etc. **Developer response:** Our app was meant to work seamlessly for our guests and we’re disappointed to hear this wasn’t the case for you. We’d like to help. Please send an email to guestrelations@gr.longhornsteakhouse.com with more details, including screenshots if you have them handy. ### 5/5 — Top Notch Service! Loved it!!! Delicious and high quality steaks & food! *2021-07-05* My husband and I celebrated our 27th wedding anniversary at Longhorn Steakhouse in Dover Delaware (store number 5549) while visiting from out of town. Our service, food, an entire experience at this restaurant was absolutely wonderful! We had the best server Richie and his name exhibited The richness and his character outstanding customer service skills and bubbly personality. He was so accommodating, and made sure our table and all of the tables he served around us had what they needed. We ordered a variety of foods from appetizers (wings and fried shrimp) porterhouse steak and steak & grilled shrimp, veggies, potatoes, salads and all was hot, flavorful, juicy, and absolutely delicious! We’ve eaten high-end at 2 and 3 times the amount from the east cost (Capital Grill in Wash DC to the West Coast Wolf Gang Puck in Los Angeles) and the food here at Longhorn was just as good!!! The manager Stephen was wonderful also and stopped by during our dining experience (great leadership… I’m a retired manager from federal government so I recognize excellence in service and management). Thanks again for everything! Kudos to all. The host staff were also very friendly from the time we checked in at the front. By the way, this was the return of our first in-person dining experience in more than a year and a half since March 2020 and the spread of COVID. Prior to that we were used to dining out regularly. Therefore, we were soooo pleased to have enjoyed a big anniversary milestone here at Longhorn in Dover Delaware. Thank God for all blessings great and small! **Developer response:** Thanks for celebrating with us. We hope to see you again soon. ### 5/5 — Not disappointed *2021-06-30* We finally made it to our local Longhorns. We had heard a lot of having to wait stories, but I used the “get in line” option watched it closely and on a Tuesday night we had a “no wait” was seated and waited on promptly and friendly greetings by all whom we came in contact!! Our waiter was Will and he was fabulous !! Got our order precisely and in a timely matter, and removed our used plates out as we needed them and kept us stocked in drink refills,, I honestly came tell you how many times he checked on us but enough and he had other tables as well!! ⭐️⭐️⭐️⭐️⭐️ for Will and the kitchen staff!! **Developer response:** That’s what we like to hear! Thank you for your feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*