# LongPlus — user reviews > 79 indexed App Store user reviews of LongPlus by HEROSPEED TECHNOLOGY LIMITED, rated 2.73/5 from 114 ratings. - Source: https://appshunter.io/ios/app/longplus/id1476779276/reviews - App overview in markdown: https://appshunter.io/ios/app/longplus/id1476779276.md - Rating breakdown: 5★ 29 · 4★ 12 · 3★ 14 · 2★ 17 · 1★ 42 ## What do users think of LongPlus? Overall sentiment: negative **Pros** - 📸 Clear and sharp picture quality - 🔄 Easy setup and installation process - 🎛️ 360-degree view and camera control - 🔊 Clear audio and intercom functionality - 📱 User-friendly interface design - 🌙 Good night vision capability - 💰 Affordable price point - ☀️ Solar-powered option available **Cons** - 🐛 App frequently fails to connect to cameras - ❌ Live feed stops working after updates - 🔄 App crashes and freezes regularly - ⏱️ Slow app performance and responsiveness - 🔐 Login issues and verification code delays - 📹 Cannot playback recorded videos - 🔔 Motion detection alerts stop after time - ⚡ Poor battery life despite claims - 🔌 Camera disconnects frequently requiring reconnection - 🚫 App logs out unexpectedly - 📡 WiFi connectivity problems after network changes - 🎥 Video playback causes app crashes - ⏸️ Limited video recording duration (20 seconds max) - 💬 Poor or unresponsive customer support - 🔧 Firmware updates cause functionality issues - 🎯 Bird identification feature inaccurate **Commonly reported bugs** - App stops connecting to cameras after firmware updates - Live feed unavailable while cloud service works - App crashes during setup and camera addition - Request timeout errors preventing login - QR code format errors during installation - Camera control becomes unresponsive - Manual camera movement direction inconsistency - App loading indefinitely on Android devices - Firmware upgrade fails at 99% completion - Camera rotation causes app crashes - False motion detection notifications - Cameras go offline unexpectedly - Night vision footage not viewable in cloud service - Sleep schedule toggle doesn't function automatically **Most requested features** - Longer video recording duration beyond 20 seconds - Ability to zoom in on recorded events - Download and share recorded videos - Bundled subscription for multiple cameras - Better sleep schedule automation - Improved manual camera control responsiveness - Android app optimization and compatibility - Apple TV landscape mode support with functional buttons - Persistent login without frequent logouts ## Newest reviews (18 of 79) ### 2/5 — Camera Visual Issues *2025-07-06, version 24.1.1* I don’t know what updates or changes were made since last week. But my camera isn’t visible unless something is detected then I have to go into the cloud service to see anything. What is going on with the app??? ### 3/5 — No funciona *2025-07-06, version 24.1.1* Actualice mi iPhone ahora no puedo ver en tiempo real ### 3/5 — Optimal for a year *2025-07-05, version 24.1.1* Was a great camera setup until after 1 year stop connecting to camera even after uninstalling and reinstalling app and cameras. Don’t know if it a defect but after 1 year stop connecting to your phone. Update needed. ### 2/5 — Would be great if it worked all the time *2025-07-03, version 24.1.1* Multiple times I cannot use the live feed but can see video under cloud service. This happens too frequently rendering the app useless for me to monitor real time Support gives the same answer - more questions. ### 3/5 — App started crashing out of nowhere *2025-04-16, version 24.1.1* I’ve been using this for a year & now it won’t load my cameras and it keeps crashing when I try to add the camera back after deleting and reinstalling the app ### 1/5 — Don’t buy *2025-03-27, version 24.1.1* Absolutely useless don’t spend money on this ### 1/5 — Not working *2025-03-27, version 24.1.1* Suddenly app stopped working ### 1/5 — Worst apps ever *2025-03-07, version 24.1.1* Nothing work so why keep it.fix the problem or ditch it is my policy. ### 3/5 — App longs me out *2024-10-14, version 24.1.1* It’s stupid and annoying that it logs me out of the app every 10 mins ### 1/5 — Worst App *2024-10-06, version 24.1.1* Cameras are good but the app itself is awful. No updates available for this app. Should have gone with a different brand of camera. ### 1/5 — Fausse représentation sur Amazon votre sonnette *2024-06-02, version 24.1.1* J’avais commandé une sonnette sur Amazon Sa disait comptable avec Alexa. Même pas. Donc je l’est retournée. Supprimer mon compte sur cette application Je suis déçu. ### 3/5 — Bird ID not even close *2024-04-09, version 24.1.1* I paid for the monthly service primarily for the species ID. It is wildly in accurate. Not worth paying for monthly. ### 1/5 — Very disappointing!! *2024-03-27, version 24.1.1* Problem after problem after problem with these cameras. Do not buy this product. ### 1/5 — Issues *2024-03-26* The app is very slow and won’t let me make changes all of a sudden. And it’s not the WiFi network. ### 2/5 — The app won’t show the live video after firmware update *2024-01-14, version 23.1.5* The camera shows online but no video is available. ### 3/5 — Bird ID feature doesn’t work *2024-01-05, version 23.1.5* I got the feeder for a Christmas gift and so far it is fantastic as far as the camera goes. My one disappointment is that the camera doesn’t identify birds on the app as was advertised. This is one reason I got this and I’m extremely disappointed that this feature does not work. Hopefully you can provide some guidance or fix the issue. Thanks… ### 1/5 — Missing standard options *2023-12-28, version 23.1.5* Good camera but… the software that drives it is ridiculously bad. The only positive experience with this camera is when you do a first setup. After that point, whenever you are going to change either the Network SSID or the et work password, all hell is going to break loose. Even though your 15 other devices manage a change in network beautifully, this camera won’t! If yours is like mine, you’ll loose hours of your day trying to connect. And, don’t bother with the assistance provided, people are extremely courteous but offer no concrete help. I would recommend the camera ONLY if you NEVER change your SSID or Network password. ### 2/5 — Firmware *2023-11-23, version 23.1.4* I am not impressed that I am not able to upgrade my firmware on my camera I have tried several times and it stops at 99% and than times out. What the issue?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Pointless *2025-09-02, version 24.1.1* App has stopped allowing us to watch videos of motion detected. It is now pointless for us to have these as we won’t be able to look back and watch if something where to occur on them. ### 1/5 — App is not good *2025-08-29, version 24.1.1* Cameras will not connect to phone or iPad a lot, the app needs a major overhaul and update the camera’s record but can’t playback the recordings. This app needs a major overhaul and fix asap! ### 1/5 — No support *2025-07-08, version 24.1.1* App worked fine for a year or so then just stopped connecting to cameras. Tried reinstalling and different iPhones but it didn’t help. Reached out for support a few times and no response. ### 1/5 — THE WORST APP *2025-07-08, version 24.1.1* Do not download this app for your camera. When there's a problem, nobody responds to you. All of a sudden my live streaming stopped and I reinstalled it and I've done everything I possibly can and still it won't come back. It is the absolutely worst app ever. ### 1/5 — Camera will not work if updated *2025-07-07, version 24.1.1* After a firmware update camera will not work. Someone needs to sort this. That’s why I’m not paying for cloud service. The units are useless on updates from the app. Very disappointed ### 1/5 — Do not waste your money!! *2025-07-06, version 24.1.1* Worst app ever. Cameras catch nothing! Location fails all the time! Getting different cameras! Waste of money! ### 1/5 — App is not good *2025-07-04, version 24.1.1* Cameras will not connect to phone or iPad a lot, the app needs a major overhaul and update ### 1/5 — No more live feed *2025-07-03, version 24.1.1* No more live feed since the last logiciel update!! ### 1/5 — The worst app for Cam *2025-04-18, version 24.1.1* The worst app for Cam ### 1/5 — Garbage *2025-04-11, version 24.1.1* The cameras I have seem to be reasonably ok other than the sound quality and it is garbage. The App completely garbage. Rarely connects. When it does and you try and review videos it crashes all the time or freezes. I have high speed fiber internet so that is not the problem. There has been multiple times the cameras have lost connection and had to be reconnected. After about a day or 2 of notifications they stop unless I open the app which will not load much of anything. The search begins for a new app to hopefully connect to these cameras if not the whole system will be gone. ## Most praised reviews (10 highest-rated) ### 5/5 — Functions *2025-04-11, version 24.1.1* Recently my cameras and app haven’t been functioning properly please fix ### 5/5 — App *2023-11-22, version 23.1.4* The camera is great quality. But sometimes the long plus app doesn’t work, it doesn’t let me open the app ### 5/5 — Great camera *2023-05-26, version 23.1.3* Working very well ### 5/5 — Solar powered 360 camera *2023-01-01, version 22.1.12* I love the camera I purchased. It’s easy to use and to install and setup is easy. I haven’t had any issues with my camera and app. For the price is a great buy. Love it ### 5/5 — Love it *2022-10-13, version 22.1.12* Really good camera app works well ### 5/5 — Can be used on my TV ‌ *2022-07-30, version 22.1.9* It works on my Samsung note. I needed to install this on my Apple TV. I can install the same but it opens in landscape mode and buttons don't function. Someone fix this.​ ### 5/5 — The use of LONG PLUS APP is very convenient​ *2022-07-29, version 22.1.9* Not bad oh, the use of LONG PLUS APP is very convenient, mobile phone can operate, the picture is clear, but also can turn up and down, the monitoring range is large enough, the intercom voice is also very clear, shares do not lose. Years of working outside not at home, in the home installation of this can be at any time through the APP and the old man at home to talk, very good, installation is very simple, according to the video to the business can be super good customer service attitude, very patient to answer my questions, careful reminder, very gentle!​ ### 5/5 — great images *2022-06-28, version 22.1.7* Longse camera images are great and the app just keeps getting better and better with very helpful features every update.Once you learn how to adjust the zones and sensitivity you can really cut down on the video capture you want to see.Reading other reviews,I’m glad I have only owned Long Plus APP. Rarely has it missed detection (one camera must have temporarily went offline for some reason) and guess I’m okay with it recording sudden flares of sunshine and large shadow movements.Very reassuring to be able to see your property when away and see when package are delivered and know not to answer door for solicitors and see what animals creep around.Thanks,LONGSE!!! ### 5/5 — Good picture and easy to use *2022-06-28, version 22.1.7* I got a WiFi camera for the living room & front door. The App is easy to connect by following the instructions. I can do 360 degree view by control the button (only show button when the phone is on vertical mode). The picture and night vision is sharp and clear. The app provides 10 sec video for motion detection (hope it can be longer) and saved in the app (play back by motion, couple days saved). It meets the functions that I need. Looks good to me. ### 5/5 — Used in my home works Great *2022-06-28, version 22.1.7* Got my new cameras. Once again very quick and effortless setup process. Cameras are up and working flawlessly. It’s great being able to view all the cameras with one app. Quickly turn on “Leaving Home Mode” with a push of a button and all the cameras are set to send notifications if they detect any motion. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*