# LOOKFANTASTIC: Beauty & Makeup — user reviews > 269 indexed App Store user reviews of LOOKFANTASTIC by The Hut.com Ltd, rated 4.80/5 from 974 ratings. - Source: https://appshunter.io/ios/app/lookfantastic-beauty-and-makeup/id1449982671/reviews - App overview in markdown: https://appshunter.io/ios/app/lookfantastic-beauty-and-makeup/id1449982671.md - Rating breakdown: 5★ 864 · 4★ 62 · 3★ 20 · 2★ 7 · 1★ 21 ## What do users think of LOOKFANTASTIC? Overall sentiment: neutral **Pros** - 🚀 Fast delivery - 👍 Easy to use app - 💎 Great products and selection - 💰 Affordable prices and good deals - 🎁 Useful rewards and loyalty program - 📦 Well-packaged deliveries **Cons** - 🐛 App bugs and glitches - 📞 Poor customer service and unresponsive support - 🤔 Discount codes and offers not working as advertised - 🕰️ Delayed or missing deliveries - 🔒 Security and login issues **Commonly reported bugs** - App crashes and freezes - Login and authentication problems - Discount codes not functioning - Delivery tracking and status issues - Inconsistent app behavior **Most requested features** - Improve app stability and performance - Enhance customer service and communication - Ensure discount codes and offers work reliably - Provide better delivery tracking and updates - Improve security and login experience ## Newest reviews (13 of 269) ### 4/5 — Good *2026-08-11, version 2.79.0* Good ### 2/5 — Price higher than others *2026-07-26, version 2.78.1* Less competitive ### 3/5 — Slow *2026-07-25, version 2.78.1* The latest version of the app is very slow. It takes a while to catch up on what you’ve clicked ### 3/5 — Keeps freezing *2026-06-20, version 2.77.0* I have been using this app for years and even with the new iPhone, the app is so bad!! Whenever I’m on it, a while later the app just freezes or stops working. ### 5/5 — Love this App *2026-05-21, version 2.75.1* Really enjoying my journey buying products on this app. ### 5/5 — Great place to purchase beauty items *2026-05-19, version 2.75.1* Love this site ### 3/5 — Cash back program is a scam *2026-05-17, version 2.75.0* Dark pattern of cash back program. They will automatically take 18Ps if u join the program, u need to call them to cancel the program. Dodgy ### 5/5 — amazing *2026-05-13, version 2.75.0* always find what i need ### 5/5 — Cheapest I’ve seen Alian pulp *2026-05-10, version 2.75.0* can’t wait to try it, you can’t beat Mugler for staying power ### 5/5 — Fast delivery *2026-03-27, version 2.72.2* Always arrives really quickly and often use discount codes really reducing the cost ### 5/5 — Amazing *2026-03-22, version 2.72.2* Amazing deals and great prices ### 5/5 — Hair care *2026-03-21, version 2.72.2* Ordered Friday morning, arrived Sat. morning. Fantastic service. Haven’t tried product yet . ### 5/5 — Fantastic offers *2026-03-20, version 2.72.2* So happy with every purchase I make with Look Fantastic ## Most critical reviews (10 lowest-rated) ### 1/5 — App is so buggy *2026-07-18, version 2.78.1* Constantly having to force close the app because it just freezes and refuses to do anything ### 1/5 — Slow *2026-07-15, version 2.77.0* Terrible ### 1/5 — Codes *2026-05-25, version 2.75.1* You always offer promo codes but there is never an option at check out! I always try not to use you because of this ### 1/5 — The worst customer service *2026-05-15, version 2.75.0* Great - until there is an issue ### 1/5 — Scam website *2026-05-02, version 2.74.1* They don’t send you every item you order and when you go back to look at your order summary they take the missing item out of it!! Pure scammers. If you do ever buy anything from them (not recommended) at least screenshot your basket first. Never been so lied to and ripped off by any website ever. ### 1/5 — Links do not work in App *2026-04-22, version 2.73.0* The links from email and Safari stopped working in the LF app some months ago. I tried deleting and reinstalling but the same thing happens. Will be uninstalling the app. ### 1/5 — Expired product *2026-04-02, version 2.72.3* The delivery arrived within 24 hours but sent expired product. There no contact info on customer care. This seems like some sort of scam ### 1/5 — Online order chat waste of time *2025-12-11, version 2.68.0* Enjoy Lookfantastic - but both chat bot & customer service less than useless. You just have to understand their digital systems. ### 1/5 — Offer codes *2025-11-12, version 2.66.1* None of the offer codes worked!! These are scams!! ### 1/5 — User experience on checkout *2025-11-06, version 2.66.1* No autofill works on my iPhone. ## Most praised reviews (10 highest-rated) ### 5/5 — Sinéad *2026-08-19, version 2.80.0* I love this website. It has everything I use in the one place. ### 5/5 — Miha *2026-08-02, version 2.79.0* Imi place mult ca sunt foarte multe reduceri ### 5/5 — Great website *2026-07-24, version 2.78.1* Easy clean checkout process ### 5/5 — My go to beauty / cosmetic online store. *2026-07-11, version 2.77.0* I’ve shopped with LF for several years , they are my go to for all my beauty products including shampoos etc. Great discounts and points scheme . ### 5/5 — Quick and easy *2026-07-07, version 2.77.0* Love the app ### 5/5 — Easy *2026-07-04, version 2.77.0* So easy to shop at look fantastic. Such amazing products love shopping here ### 5/5 — Pregnancy Care *2026-07-01, version 2.77.0* This is the perfect way to make sure you’re keeping Your skin in tip top Condition as your baby bump grows! ### 5/5 — Great deals *2026-06-30, version 2.77.0* Bests deals I just keep coming back here because however much I search for best deals on my favourite products these always do the best prices . ### 5/5 — Easy *2026-06-25, version 2.77.0* Easy, simple, cheap and professional set up. ### 5/5 — Love the beauty box *2026-06-07, version 2.76.0* Love the products the discounts. The variety. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*