# LOOP - Discover, Pay, Grow — user reviews > 18 indexed App Store user reviews of LOOP by CBA, rated 2.50/5 from 22 ratings. - Source: https://appshunter.io/ios/app/loop-discover-pay-grow/id6443552741/reviews - App overview in markdown: https://appshunter.io/ios/app/loop-discover-pay-grow/id6443552741.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 10 ## Newest reviews (1 of 18) ### 1/5 — Worst app ever *2023-01-24, version 1.0.0* This is the most annoying app I have ever used just return the normal loop app this is pathetic **Developer response:** Hi alolololoawlo, thank you for reaching out. Your feedback has been noted. We have shared the same with the relevant departments and shall update you on any changes. #MoneyMadeSmart. ## Most critical reviews (10 lowest-rated) ### 1/5 — I am very dissapointed, I forgot my PIN Number and the application is not allowing me to change it *2024-10-11, version 1.1.4* What’s the way forward? ### 1/5 — Cant login *2024-06-16* I cannot login to the app for some reason and i am at a supermarket trying to clear my bills they should do something with this ,,, **Developer response:** Hi Jesuskakak, thank you for reaching out. Please consider updating your LOOP app on App Store to access your account. In case of any challenges, please contact us on 0709 714 444 for further assistance. ^BM ### 1/5 — Poor services *2024-02-04* The whole system needs improvement.The reps are rude and act like they don’t want to help you. They have different conflicting information among them all the time. They don’t respond messages and emails. Do yourself a favour and don’t put your money here. Find another bank. **Developer response:** Hello Misma’am, we’re sorry to hear about the negative experience. Providing top-notch service and assistance is our top priority. Please know that your feedback is important to us, and we take it seriously. We're fully committed to promptly addressing these issues and making necessary improvements to ensure that every interaction with our representatives is positive and beneficial. We would appreciate the chance to further discuss your specific concerns so that we can work together towards finding a solution. Please don't hesitate to contact us on +254709714444 or social media platforms, and we'll do everything within our capacity to assist you and regain your trust in our services. ### 1/5 — New update *2023-09-19, version 1.0.6* Here we go again!!!! A forced update that then cannot open as the APP is stuck on the update screen. Total garbage. Had to delete the app to reinstall. Still does not work!!!!!!!! Keeps sending me to App Store to update, then back and forth!!!! WHY CANT I JUST LOG IN USING A BROWSER???? This is not a service, it’s a joke. Does anyone test this before you release it? Makes you want to change banks. ### 1/5 — Horrible *2023-04-11* This app is so bad you wonder if they fired the entire design team. Zero consideration of user experience. Worst user experience ever on a banking app. **Developer response:** Hi Jakaya28, we appreciate you taking the time to share this candid feedback with us. Rest assured that we are committed to ensuring that you continue to enjoy a delightful and seamless banking experience with us. This insightful feedback has been forwarded to the relevant teams for review. Additionally, we are available around-the-clock for any assistance you may need. Please get in touch with us on +254709714444. We appreciate your continued business support. #MoneyMadeSmarter ### 1/5 — Not working at all *2023-03-29, version 1.0.2* I am unable to login to the app. Poor upgrade. ### 1/5 — New app complicated to use *2023-03-02, version 1.0.0* It was easier to navigate old app ### 1/5 — App *2023-02-04* Very unfriendly **Developer response:** Hello 2MJKool!, we have noted your feedback. We have informed the necessary departments and will keep you updated on any developments. In the mean time we recommend reaching out to us via twitter handle @LOOP_KE or facebook "LOOP kenya" with specific feedback about the challenges you encountered for assistance if need be. ### 1/5 — Terrible *2023-01-29* Interface is not user friendly at all, I prefer the old App **Developer response:** Hello yo_myles, we regret that we have not been able to meet your expectations at the moment. Thank you for sharing this feedback with us. ### 1/5 — Garbage app *2023-01-27, version 1.0.0* I’ve used loop for 4+ years. The old app was better, easier to use and much cleaner. UI was good. It was secure and signed me out after use. This app has TOO much going on. I dislike it, isn’t secure and if someone steals your phone can easily transact. If I could give anything below a 1/5 I would. It’s too generous. 0/5 **Developer response:** Hello Kingsudoku, we regret that we have not been able to meet your expectations at the moment. We have also noted your feedback for our review. ## Most praised reviews (7 highest-rated) ### 5/5 — Good *2026-07-12* Works really good. **Developer response:** Hello @JAHSTAR, thank you for your feedback. We are delighted to hear that LOOP is working well for you. We truly appreciate your support. ^DJ ### 5/5 — What a good upgrade *2023-01-23, version 1.0.0* The first NCBA Loop was honestly pretty bad and lacked a lot of features but the way they upgraded it has made it much more easier, and safer to use the app now. Thanks! ### 4/5 — Great UI *2025-02-19* I love the new loop app. Great work and it’s very attractive and user friendly. Please consider changing the ELL (L) logo to a loop icon like the one on the loop Visa card. And please consider changing the NCBA mobile banking app to be more appealing. It’s an attractive and boring. The color is very discouraging. The old app was better. Thanks **Developer response:** Dear LOOP customer, thank you for your wonderful feedback! We are thrilled to hear that you love the new LOOP app and find it both attractive and user-friendly. Your support truly means a lot to us. We also appreciate your suggestions regarding the LOOP logo and the NCBA Mobile Banking app. Customer insights like yours are invaluable in helping us enhance our platforms for a better experience. We will be sure to share your feedback with the relevant team for consideration. If there is anything else we can do to improve your experience, please do not hesitate to let us know. We appreciate your time and look forward to continuously enhancing our services for you. ^LL ### 3/5 — Sign in *2024-02-08* I’m not able to sign into the new version of the app… I’m connected to the WiFi but it still tells me to connect for me to be able to sign in. **Developer response:** Hello user198643, we apologize for any inconvenience you have encountered while attempting to sign into the new version of the app. Kindly switch to mobile data and retry logging in. If the problem persists, kindly reach out to us on +254709714444 or social media platforms, we are on standby to offer additional support. ### 3/5 — Bad User Experience 🤦🏾‍♂️ *2023-01-29* The user experience is bad, the basic laws of UX have been violated(Hick's Law). Too many option on the main screen impacts the time taken for users including me to make a decision plus there is no informational architecture what so ever hence messy UI. User testing and launching the app piecemeal would have highlighted this issues way before releasing the app maybe the design strategy wasn't water proof. **Developer response:** Hello popeye_ukraine, we regret that we have not been able to meet your expectations at the moment. We have also noted your feedback for our review. ### 2/5 — Payment delays *2024-03-02, version 1.0.8* Please work on immediate transfers. ### 2/5 — Fees charges *2023-05-09* It is costing me more money to transfer money from Loop to NCBA why? **Developer response:** Hi Effie, thank you for taking the time to rate us. Kindly note that transactional charges apply for transfers between your Loop account and other bank accounts. Kindly click on this link to view our tariff guide: https://loop.co.ke/wp-content/uploads/2023/01/Loop-Tariff-Guide-January_2023.pdf. You may also call us on +254709714444 for further engagement. We are on standby for support. #MoneyMadeSmarter --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*