# Loop Email: Mail & Team Chat — Shared Inbox Built for Teams

> Team shared inbox for managing customer emails and internal collaboration. (iPhone/iPad app by NITO d.o.o..)

- Source: https://appshunter.io/ios/app/loop-email-mail-and-team-chat/id1024152475 (this page in markdown: same URL + `.md`)
- Developer: [NITO d.o.o.](https://appshunter.io/developer/1778676206)
- Category: Business, Productivity
- Price: Free
- Rating: 4.30/5 from 16 App Store ratings · 29 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.6 · 104 MB
- Languages: American English
- Released: 2015-08-06
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/loop-email-mail-and-team-chat/id1024152475/reviews.md

## What is Loop Email?

Loop Email helps teams manage customer messages in shared email accounts such as support@, contact@, info@, orders@ and more. Efficiently and on the go.

Loop is a simple yet powerful team inbox, easy to set up and use for teams handling customer messages via email. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease, all within a purpose-built iOS app. 

With Loop you’ll be able to:
- Manage any shared email accounts
- Collaborate 1-2-1 and in groups with your team
- Set up automated workflows to help you manage any incoming emails
- Have internal discussions with your team before replying to your customers
- Organize your personal as well as team inboxes for best productivity

Key features:
- Unified inbox: Manage all of your email accounts from one view
- Shared inbox: Manage incoming emails as a team, without having to share login details
- Assign owners: Know who’s in charge of any conversation
- Side chat on emails: Start a private side chat on any email thread
- Team channels: Use Loop for team chat as well as email management
- Shared tags: Keep your team inbox organized with labels and tags
- Rules & automations: Automate workflows for your team with a powerful rules engine
- SLAs: Get your response time optimized with SLA notifications
- Snooze: Snooze a conversation for a period of time to keep your inbox organized
- Templated responses: Set up templates for frequent queires
- Collision detection: Prevent sending multiple replies by mistake
- Reports & insights: Customizable reports to see how your team is doing
- Works across all platforms

## Key features

- Unified inbox management
- Shared inbox for teams
- Assign conversation ownership
- Internal side chat on emails
- Team chat channels
- Automated workflow rules
- Templated responses

## Recent user reviews (10 of 29)

All indexed reviews: https://appshunter.io/ios/app/loop-email-mail-and-team-chat/id1024152475/reviews.md

### 4/5 — Big fan

*2021-12-22*

I’m a huge fan of loop. It has changed how we handle email at my small business. Only two issues - sometimes the Mac OS app doesn’t sync exactly right with the iOS app (resolved, archive) and I wish iOS app had actionable notifications. Otherwise a great app and program.

### 3/5 — Needs UX work

*2021-05-20, version 3.21.31*

The app has no way I can find to quickly select multiple emails to delete. 

I’ll post a video to YOUTUBE and get like 100 comment notifications in an hour and you have to swipe one by one to get rid of them :(

### 3/5 — Signatures

*2021-02-24, version 3.21.24*

Hi. Could you tell me if this app supports:

HTML signatures created on websites such as WiseStamp

and

The viewing of multiple inboxes at one time

Thanks
Sarah

### 2/5 — Focus inbox

*2021-01-30*

Can you cut it off?

### 3/5 — Perfect but ...

*2020-03-14*

Super simple and fancy but limited to Gmail accounts without adding Yahoo.

### 5/5 — It makes my life so much easier

*2019-06-23*

I love loop, it have made my life so much easier. It’s hard to understand how this app can be so good! I have all my email accounts with loop and switching from one and another is supper easy. I can also see the people that I have just sent messages to at the top! This is super helpful so that I can keep up easily with the people I care. Loop keeps at the top the people I email, so it is easier for me to find them (both sent and received messages). They have two simple categories: focused and mute. (They filter the messages for me and mute the ones I do not look at so much). The app is awesome!

**Developer response:** Hi Kpferrer,

thanks so much for your feedback, it means a lot, and we are thrilled​ that Loop helps with your daily communication! 

If you have any feedback for us or want to share anything else with us, please don't hesitate to contact us to support@intheloop.io.

Best,
Loop Team

### 5/5 — Excellent App

*2019-06-10, version 3.20*

Great for team communication

### 5/5 — Need email templates

*2019-05-26*

Overall it’s a great app. Recommend email templates to make it awesome

**Developer response:** Hi, we appreciate your feedback, thank you! :)

Email templates are on our backlog at the moment. Requests like yours bump its p​riority!

If you want you can share more of your feedback to support@intheloop.io.

Best,
Loop team

### 5/5 — Benno1978

*2019-05-25, version 3.20*

Ghhh

### 5/5 — Best Email App I ever seen!!

*2019-05-23*

It’s really a great team working email app that make my team more productive in a professional way. 

If possible please add phone book sync options. :)

**Developer response:** Hi, thank you! We appreciate your feedback. Noted, will push your request to our developers :) 

If you have more feedback, don't hesitate to share it with​ support@intheloop.io.

Best, 
Loop team

## Frequently asked questions about Loop Email

### What does Loop Email do?

Loop Email is a team inbox application designed to help groups manage shared email accounts like support@ or contact@. It allows teams to collaborate on customer messages, assign ownership of conversations, chat internally about emails, and automate workflows for better efficiency.

### What are the key features of Loop Email?

Key features include a unified inbox to manage all email accounts in one view, shared inbox functionality for team collaboration without sharing logins, assigning owners to conversations, side chat for internal discussions on emails, team channels for chat, shared tags for organization, and rules & automations.

### Is Loop Email free to use?

The application is free to use and includes in-app purchases. Specific details on pricing for advanced features or premium tiers are not provided in the description, but the core functionality is available for free.

### What platforms does Loop Email work on?

The app is designed to work across all platforms, indicating it is likely available on multiple operating systems and devices. The description specifically mentions it is a purpose-built iOS app, suggesting mobile compatibility.

### How does Loop Email help teams manage customer messages?

It centralizes all incoming customer emails into a shared inbox, preventing messages from being missed. Teams can then assign conversations to specific members, discuss them internally via side chat, and set up automated rules to streamline responses and workflows.

## Version history (last 5 releases)

### 7.2.10 — 2026-08-25

Bug fixes, performance improvements

### 7.2.9 — 2026-08-14

Bug fixes, performance improvements, and Dark Mode support.

### 7.2.8 — 2026-07-10

Bug fixes, performance improvements, and Dark Mode support.

### 7.2.6 — 2026-06-02

Bug Fixes & Performance Improvements

### 7.2.5 — 2026-05-29

Bug Fixes & Performance Improvements

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## Related topics

[shared inbox](https://appshunter.io/ios/topics/shared-inbox) · [gleantap inbox](https://appshunter.io/ios/topics/gleantap-inbox)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*