# LOOP: Equitable auto insurance — user reviews > 108 indexed App Store user reviews of LOOP by Loop Mobility Inc, rated 2.38/5 from 212 ratings. - Source: https://appshunter.io/ios/app/loop-equitable-auto-insurance/id1570389739/reviews - App overview in markdown: https://appshunter.io/ios/app/loop-equitable-auto-insurance/id1570389739.md - Rating breakdown: 5★ 60 · 4★ 6 · 3★ 10 · 2★ 15 · 1★ 121 ## What do users think of LOOP? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 💡 Innovative mission and values - 👍 Sleek and modern design - 🤑 Affordable insurance rates **Cons** - 🐛 Buggy and glitchy app - 🤖 Overly sensitive driving tracking - 📞 Poor customer service and support - 🤯 Inconsistent and unreliable app functionality **Commonly reported bugs** - Login issues and inability to access account - App crashes and freezes frequently - Inaccurate driving data and scoring - Billing and payment problems **Most requested features** - Ability to update payment info and policy details in-app - Improved accuracy of speed limit and driving detection - Option to disable location tracking when not driving - Live chat or phone support for customer inquiries ## Newest reviews (20 of 108) ### 1/5 — Don’t get them *2024-03-13, version 1.5.3* If the lack of functional app/non existent customer service is anything to go by when you have a question on your policy, I’d hate to see what happens when you need to make a claim. Go some where else ### 2/5 — Mostly Unusable *2024-03-07, version 1.5.3* Poorly constructed. Does seem to be able to provide me with info. Claim portion does not list all the drivers on the policy. ### 1/5 — Horrible app *2024-03-04, version 1.5.3* For an insurance company who has you do everything on the app, you’d think the app would at least be functional. They haven’t updated our policies yet on the app, and there’s no way to call anyone or view them on the webpage even though the webpage says we have an “active” policy. Definitely getting new insurance after this. Don’t be fooled by how easy it is to set up. ### 1/5 — Useless *2024-03-04, version 1.5.3* The AI Assistant is incompetent and you can hardly get an agent on the phone. It’s very frustrating being on hold for an hour when I called exactly at 9am. ### 1/5 — Embarrassingly bad *2024-02-27, version 1.5.3* Can see my balance, can’t pay my bill, can’t pay with ACH, can’t reach a person,22 minute hold automated system tells me to call back then disconnects, if I owned this company I would be embarrassed, especially in 2024 ### 1/5 — App and Website *2024-02-27* I have not been able to log into my account for over a month and a half. The phone keep you on hold for about an average of 24 mins then hang up.. then they state use the app but you can’t access it. But somehow my auto pay continues without fault. I am not happy about the services that are been provided and I have had Loop for over a year now.. it’s definitely worth shopping around before signing up for their services. I can’t even speak with someone to cancel my services. I’d rate them 1 out 10. ### 1/5 — Horrible *2024-02-24, version 1.5.3* The app freezes, doesn’t load half the time and is just impossible to use. Subpar insurance service as well. I will not be renewing my car insurance with loop, and if you’re reading this, I’d recommend finding another insurance provider. ### 2/5 — The first app was FREE TO USE U PAY FOR THIS ONE! Unbenounced to you btw! *2024-02-21* The insurance company is OK initially I downloaded the app for convenience like anyone else would and then at the renewal of my policy I was got it to download this version of the app. I wasn’t sure why it seemed the same but as soon as I put my card information in even though it initially said I would be being charged zero dollars it charged me $2.99 for the app as soon as I put my information inwithout any notification of that even though that’s not a lot of money, I can only imagine how much money they are making by doing these type of things ### 1/5 — Their customer service is AWFUL *2024-02-19, version 1.5.3* I haven’t been able to contact anyone via call or text and it’s actually so ridiculous. Don’t use them they don’t care as long as they get money, but thankfully I haven’t got into an accident I doubt they’ll ever reach back to you. ### 1/5 — Fix bugs *2024-02-19, version 1.5.3* Pay high rates. Fix your bugs with all my money you take. Work long hours to pay you all my money I have to drive family to bank and pay you more money for work to pay you more and more for more and more insurances. High high high prices. Low low low appies. NOoO happies in sight. ### 1/5 — Never works *2024-02-18, version 1.5.3* The app never works. I can never get same day assistance. And I continuously get emails telling me to log in to the app that I’m always logged into that never works! ### 2/5 — The app/technology is so bad. Insurance is good so far *2024-02-14* The app is mostly useless and then you also can’t do much on the website. The tech with this company is so bad. You cant get a quote instantly. You can’t get a quote online once you’re a customer. You can’t change your policy easily. You can’t just get quotes over the phone OR online. They email you. Eventually. And they make you start all over if you don’t respond to their email fast enough. And don’t get me started about that time their system went down for over a week and they just said tough luck… call us back constantly to ask if we are back up. The people were nice but MAN… the tech is so bad. I feel sorry for the customer service people. I have no complaints about the actual coverage or price or even the people. It this app is TERRIBLE. PLEASE PLEASE make it possible to do things on the app or even on a website! I can’t even use the app to pay my bill! ### 1/5 — Worst Insurance Company *2024-02-12, version 1.5.3* So far, Loop has been the WORST INSURANCE COMPANY I have dealt with and I have dealt with several different insurance companies in my career. Yes, they may save you money on your premiums. However, the old adage “YOU GET WHAT YOU PAY FOR” is definitely true when it comes to Loop Insurance. Their mobile application is one of the worst I have seen. There are so many glitches, errors and issues it makes it near impossible to use. But by far, they have the WORST CUSTOMER SERVICE. I have yet to speak to an actual person when calling the two numbers they have provided, calling them multiple times throughout the day and leaving multiple voice messages over the past 10 days. In addition, I have yet to receive a response to my multiple emails. If you have to file a claim with them, expect a CLEAR LACK OF COMMUNICATION. I have recently read other reviews where they have clearly EXHIBITED UNETHICAL BUSINESS PRACTICES which leads me to question their ability to process my vehicle claim in a professional and timely manner. And clearly, they are not off to a good start. The adjusters at even an average insurance company will at the very least communicate with you, answer your questions and give you confidence they are working diligently to process your claim. But 10 days without being able to speak to anyone, is a MAJOR RED FLAG. If you do have Loop and have filed a claim, or ever need to file a claim, CONTACT AN ATTORNEY first and foremost. If they can help you in your situation, let them. ### 1/5 — not worth the ease of use. TRASH CUSTOMER SERVICE *2024-02-08, version 1.5.3* customer service is abysmal. opening my account and everything was super easy but i got in a wreck almost a week ago and still have not gotten a single call back. i have called and left messages and gotten no response. there is no real way to contact them through the app either. my car is totaled and i can’t even get a call back so i can get a rental. ### 1/5 — Not good at all *2024-02-08, version 1.5.3* Terrible and never works, very stressful ### 1/5 — Doesn’t Work *2024-02-04, version 1.5.3* This app barely functions ### 1/5 — Póliza *2024-02-03, version 1.5.3* No tengo acceso a la tarjeta de mi póliza ### 1/5 — Buggy, always buggy *2024-02-03, version 1.5.3* If you have any doubts of my review on this app, please reread the title ### 1/5 — App won’t work *2024-02-03* I have had loop for some time now, but one day the app logged me out and now I can’t log back in. I have reset my password, tried to create another account through the app and when I log into the loop website it works but not the app. I have told them multiple times but still no fix. They say to call or email and when I do so they can’t help with the app. I just uninstalled it because months later it still will not work. I saw another one and downloaded it and it asked for my phone number and even though my number is listed it says it can’t be found. **Developer response:** Hi there, we’re sorry to hear about your experience with LOOP. Our Care Team would like to try and make things right for you. Please feel free to reach out to us by emailing care@ridewithloop.com or by giving us a call at 844-544-LOOP (5667). Our business hours are Mon-Fri 9am-7pm CST and Sat 9am-6pm CST. Hope to hear from you soon! ### 1/5 — Inconsistent!!! *2024-02-02, version 1.5.3* The app is always crashing. Doesn’t recognize your login and password, very inconvenient to use to pay bill and no real person to talk to. Love the service, but please fix this! ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is terrible! *2024-11-22, version 1.5.3* Nothing works on this app and no one ever answers the phone or call back! ### 1/5 — Horrible support! *2024-11-13, version 1.5.3* Can’t even call them ### 1/5 — Horrible - Do Not Use *2024-07-29, version 1.5.3* Unfortunately, the LOOP App and Customer Service is horrible. The App malfunctions more often than not. The App does not work in the Play Store or on an Android device. The chat feature does not work. You can not speak with a live representative via phone, or chat. I do not recommend. Pay more for better service with Farmers or State Farm. ### 1/5 — UNACCEPTABLE *2024-04-29, version 1.5.3* This APP is totally unfair! It tracks/grades even if you are not the driver. I have noticed a decline in my rating score and I haven’t even been the driver. It is totally unacceptable and unfair that the app is like this. All other services have a device on their insured drivers vehicle. THAT is more LEGIT than a PHONE! People take their phones EVERYWHERE! This needs to be reviewed! Also the CUSTOMER SERVICE IS HORRIBLE!!! Its easy to sign up and LOOP takes your $$$$$ but to het in touch with this company after the fact! GOOD FREAKING LUCK! HORRIBLE CUSTOMER SERVICE! ### 1/5 — It does not work *2024-04-24, version 1.5.3* Failed to update error shows for everything I try to do in app. ### 1/5 — DO NOT GET!!!! *2024-04-16, version 1.5.3* TRIED GETTING NEW INSURANCE AND ITS SO HIGH DUE TO THEN NOT REPORTING ME HAVING INSURANCE WHATSOEVER!!! YOU HAVE TO SUBMIT A REQUEST TO DO LITTLE THINGS!!! BASICALLY ASKING THEM FOR PERMISSION TO MAKE CHANGES!!! THE WORST “INSURANCE” EVER IF YOU EVEN WANNA CALL IT AN INSURANCE!! ITS ALL A SCAM AND YOURE PAYING THEM FOR FREE!!!! ### 1/5 — Loop *2024-04-02* Both apps are completely trash I can’t get into this one cause it’s saying my email is already in use and the other keeps saying it can’t find my phone number it’s literally ridiculous now I have to go online to pay because I can’t get into the app to set up auto pay then I find out after I renewed they changed my policy number it absolutely stupid. Half of the time when I could get into the app everything wouldn’t work. I couldn’t pull up any of my documents or it would say “null” it frustrating especially when I absolutely need to get onto the app. Or u go online and it like jumping through loop holes to figure out wht u need cause it’s not jus one website there’s 2 I can’t stand loop insurance and then I renewed and u went up on insurance it ridiculous. ### 1/5 — Terrible *2024-03-30, version 1.5.3* If I could give it a 0 I would. ### 1/5 — Worst experience ever *2024-03-24, version 1.5.3* App is always getting stuck and there’s no way to submit a claim as advertised. It’s impossible to open policy and ins card even though the option is there. Customer service takes weeks to get back once you are lucky enough to submit a claim. Very disappointing after all the hype and the wait for this service and app. ### 1/5 — No customer service or support *2024-03-14, version 1.5.3* This is by far the worst insurance company I have ever been with. I pray everyday to speak to someone and I get put in a cue for hours and then no one ever comes on. I know if you are looking at them for insurance you are in a situation already but it is not worth it. Choose another one. ## Most praised reviews (10 highest-rated) ### 5/5 — $87 a month woohoo!! *2023-02-13, version 1.0.10* As a Young person who is 26 it is hard for anyone under 30 years old to get liability insurance that is affordable . I have a clean record and an old 99 car” for cheaper insurance “. All other insurance companies want to charge me 175$ and up to 300$ for basic minimum liability insurance . Loop is the first insurance company to give me a chance at having something that won’t make me worried about being able to make rent or buying groceries. So to the loop team I say thank you !!!!!!!!! ### 5/5 — Awareness *2022-06-26* Using the Loop App has made me a better driver. I am more aware of my speed, following distance and overall surroundings. After each trip I review my score. If less than 10 I analyze what I can do better. I had a terrible habit of reading emails and text messages while driving. No more as I know it’s unsafe and will negatively impact my score. ### 5/5 — Love the app *2021-10-08, version 1.0.2* Love the app, super easy to use. The representatives in customer service are super helpful! I saved money and would recommend it to everyone. ### 5/5 — Loving Loop *2021-09-29, version 1.0.2* Not much to say other than I’m loving Loop. The app is easy to use. I got full coverage for $50 more than my prior insurance which wasn’t full coverage. Loop canceled my old policy for me without me having to call and do it over the phone myself. It’s been a smooth ride, pun intended. ### 5/5 — Car insurance at it’s best. *2021-09-21, version 1.0.1* I am saving 400$ on 6 months premium and the app is so efficient to use. Thanks to the team for bringing this wonderful product. ### 5/5 — Great app. *2021-09-20, version 1.0.1* Simple UI and great prices on quotes, regardless of your credit score. I appreciate the good service too. Makes the whole experience so much easier! ### 5/5 — Great app *2021-09-19, version 1.0.1* Such a great clean app and so quick and easy to get a quote. My insurance prices were similar but I love what they’re doing! ### 5/5 — Easy to use UI *2021-09-19, version 1.0.1* Loved the mission. Easy to use app interface !! ### 5/5 — Got the quote in 5 minutes *2021-09-19, version 1.0.1* I was very happy to get the quote in 5 minutes. Love the App! ### 5/5 — The Mission. The Founders. The Team. Everything! *2021-09-19, version 1.0.1* Loop’s mission of creating fair insurance for all is what will move the insurance industry needle forward. When I think about Loop, I’m most excited for all of the people that will truly benefit from a much more affordable and fairly-priced car insurance policy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*