# LOOX: Face Shape Finder — user reviews

> 131 indexed App Store user reviews of LOOX by GeniusPulse Data Limited, rated 4.40/5 from 508 ratings.

- Source: https://appshunter.io/ios/app/loox-face-shape-finder/id1500724629/reviews
- App overview in markdown: https://appshunter.io/ios/app/loox-face-shape-finder/id1500724629.md
- Rating breakdown: 5★ 384 · 4★ 43 · 3★ 26 · 2★ 14 · 1★ 41

## What do users think of LOOX?

Overall sentiment: negative

**Pros**

- ✨ Useful hairstyle and makeup suggestions
- 👍 Good face shape analysis feature
- 🎨 Cartoon portrait creation capability
- 💡 AI-powered personalized recommendations

**Cons**

- 💰 Extremely expensive subscription ($80/year, $22-34/month)
- 🔒 Paywall blocks all features without purchase
- 📺 Excessive ads throughout the app
- 🐛 Frequent crashes and 'something went wrong' errors
- ❌ Poor gender recognition (misidentifies users)
- 🎨 Cartoon effect quality doesn't match advertisements
- ⚪ Whitewashing issues for people of color
- 🚫 No refund policy despite technical failures
- 😤 Deceptive 'free trial' charges immediately
- 🔄 Results locked behind paywall even after generation

**Commonly reported bugs**

- App crashes frequently with 'something went wrong' error message
- Video generation fails repeatedly
- Glitches when attempting to use features
- Incompatibility with latest iPhone versions
- Cartoon effect rendering takes excessive time or crashes
- Gender misidentification in face analysis
- Cartoon portraits don't resemble actual appearance

**Most requested features**

- Free tier with at least some features unlocked
- Free trial that actually works without immediate charges
- Better gender and skin tone detection
- Improved cartoon filter quality matching advertisements
- More diverse skin tone options
- Reduced ad frequency
- Ability to preview features before purchasing

## Newest reviews (14 of 131)

### 1/5 — 👎🏻

*2025-02-12*

You have to pay for everything not even a single feature is free. Whats point if its classified as “free” in appstore.

### 1/5 — Fonctionne pas !

*2025-01-26*

J’ai payer 6,99 et quand je créer je ne peux même pas voir le contenu, image blanche !!

### 1/5 — Nul !

*2025-01-09*

Très déçu !

### 1/5 — Annoying

*2025-01-08, version 1.9.22*

Again, it’s one of those apps where you have to pay for literally everything. i couldn’t even determine my face shape without needing to pay for some subscription that’s like $22.00 💀

### 1/5 — if u want to know ur face shape dont bother downloading

*2024-12-25, version 1.9.21*

to simply know ur face shape u have to pay??

### 2/5 — .

*2024-12-25*

Aplicativo só é útil para algo se for pago

**Developer response:** Thank you for your feedback! LOOX does have some premium features that require a subscription, but there are also plenty of functions that you can use for free. If you have any specific questions or suggestions, please don’t hesitate to reach out to us at any time.

### 1/5 — pessimo

*2024-12-15*

tudo que faz dentro do app é pago

**Developer response:** Thank you for your feedback! LOOX does have some premium features that require a subscription, but there are also plenty of functions that you can use for free. If you have any specific questions or suggestions, please don’t hesitate to reach out to us at any time.

### 1/5 — Je ne peux même pas l’utiliser

*2024-11-24*

Comment je le dis dans mon titre je ne peux pas utiliser cette application. Il me demande de payer pour avoir les résultats ! Cette application et très différente que se qu’on nous montre sur les pub sur les réseaux sociaux . Je suis très déçu

**Developer response:** Thank you for your feedback! LOOX does have some premium features that require a subscription, but there are also plenty of functions that you can use for free. If you have any specific questions or suggestions, please don’t hesitate to reach out to us at any time.

### 1/5 — Money

*2024-11-24*

Por todo te pide dinero esta app. Si voy a dar dinero por esas cosas prefiero ir a un lugar profesional y no una app de dudosa calidad.

**Developer response:** Thank you for your feedback. We understand your concerns regarding pricing. We strive to provide value and quality, and your input is important to us. If you have any suggestions on how we can improve, please let us know!

### 1/5 — The app don’t work so don’t waste your money.

*2024-10-05*

I downloaded and had to delete after trying it for 10 min. It kept saying “something went wrong” I have the latest iPhone and it still don’t work.

### 1/5 — .

*2024-09-15, version 1.9.18*

все платно

### 1/5 — Inútil se vc não pagar.

*2024-08-26*

App não faz nada gratuito. Tem pagar pra tudo.

**Developer response:** Olá, a maioria dos recursos do LOOX estão disponíveis em uma versão gratuita, que você pode desbloquear assistindo a anúncios.

### 1/5 — Terrible

*2024-08-18*

I’m a woman and it kept reading my face as if I was male…and gave me male hairstyle suggestions and compared me to male celebrities

**Developer response:** Hi, thank you for your feedback. We apologize for the error and are working to improve our facial recognition technology for better gender accuracy.

### 1/5 — Horrível

*2024-08-14*

Péssimo aplicativo, cheio de propagandas e no fim das contas vc que mede o seu rosto, o aplicativo só vai de acordo com o que vc escolheu.

**Developer response:** Olá! Entendemos sua irritação com anúncios; revisaremos e tentaremos ajustar a frequência dos anúncios. Para análise do formato do rosto, as perguntas que fornecemos são para entender melhor o formato do seu rosto e ajudar a IA a fornecer uma análise mais precisa.

## Most critical reviews (10 lowest-rated)

### 1/5 — Garbage spam app

*2026-07-20*

I haven’t left a review on an app in years.  And there’s a reason for that most apps are pretty clear cut.  They have occasional ads or paid only features or some mix of both.

This app is beyond useless.  Spams at every step of the way.

Do yourself a favor and look in the mirror instead.

### 1/5 — Donate app

*2025-11-06, version 1.9.27*

Full donate

### 1/5 — Tout est payant

*2025-09-05*

Sur d’autres applis on a des Credit gratuit tout les jours 
Et à côté il y a une version payante si on veut en avoir plus

**Developer response:** Thank you for your feedback! We strive to balance valuable free features with premium content. Our paid features enhance functionality and provide a richer experience. We also offer a free trial so you can explore premium features before committing.

### 1/5 — The daily check in box is gone.

*2025-08-10*

A scam app.

**Developer response:** Thank you for bringing the functionality issue to our attention. We sincerely apologize for any inconvenience this may have caused. Our development team is actively investigating the issues you mentioned and is committed to resolving them as quickly as possible. If you could provide more specific details about the problems you encountered, it would greatly assist us in our troubleshooting efforts.

### 1/5 — Achats obligatoires ou presque

*2025-06-08*

Impossible à utiliser sans payer, ou alors je n’ai pas compris comment. 
De plus, tout dans l’interface est fait pour vous forcer à passer à la caisse.
Supprimée.

**Developer response:** Thank you for your feedback! We strive to balance valuable free features with premium content. Our paid features enhance functionality and provide a richer experience. We also offer a free trial so you can explore premium features before committing.

### 1/5 — Horrível

*2025-06-07*

Eu só quero olhar o formato do meu rosto!, e tem que pagar por todas as opções de coisas que tem lá.

### 1/5 — Scam

*2025-05-06*

So disappointing, I purchased credits to generate videos, but each attempt resulted in an error message stating, ‘Sorry, something went wrong. Please try again later.’ I retried over a period of 1 to 2 hours, and continued to receive the same message. I can’t even refund it.

**Developer response:** Hello, we're truly sorry for the inconvenience you've experienced while using our app. We understand how frustrating this must be.

To help you resolve this as quickly as possible, please email us at fancybeautyteam@163.com with a screenshot of the error message and the details of your issue. Our technical team will assist you promptly. And as an apology, we’d also like to offer you an extra week of membership for free.

If you still prefer a refund, you can request it directly through: reportaproblem.apple.com.

### 1/5 — Des voleurs

*2025-04-14*

L’appli est et payante et finalement ne fonctionne pas du tout. Attention à ces voleurs

### 1/5 — Stup**

*2025-04-11*

Stu** bloo*** application that doesn’t f** WORK!!!!!!!!!!!!!!!!

### 1/5 — PAYWALL.

*2025-02-22*

Tried to figure out my face shape,like 4 ads is. 30 seconds,and locked the report so it’s useless unless you wanna pay for it

## Most praised reviews (10 highest-rated)

### 5/5 — Nice

*2026-01-07*

Nice

### 5/5 — Gostei

*2025-10-27*

Ótimo amei , super prático

**Developer response:** Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the app. Your support motivates us to keep improving and providing the best experience possible!

### 5/5 — Me encantó

*2025-03-22, version 1.9.23*

Es una app que me encantó por qué te dice lo que te queda y lo que no me encantó por qué me ayuda a cómo verme mejor

### 5/5 — Not free

*2025-02-23*

Saw it on TikTok and wanted to see my face shape for myself because obviously I was confused then it gives me so many ads and to get a prescription for $34 for what AI? Then I went to go see my face shape gives me another ad, I went to go see my results and if you don’t buy the subscription, you don’t get to see your results at all! literally the worst app ever who charges 34+ dollars to get just simple AI outrageous.😡

### 5/5 — Gostei

*2024-12-17*

Muito bom mas acabei baça o jogo não entendi muito bem

**Developer response:** Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the app. Your support motivates us to keep improving and providing the best experience possible!

### 5/5 — Recomendaciones

*2024-08-18, version 1.9.17*

Muy buena app se las recomiendo al 100%

### 5/5 — Lots of cool features

*2024-08-11*

Yuh

### 5/5 — Best ai hair app

*2024-08-09*

🤡 This app can provide hairstyle and makeup suggestions based on your face shape. I feel that the monitoring is very suitable for my face shape. I tried it and made a pretty good hairstyle.

**Developer response:** Thank you so much for your review. We're so happy that you're enjoying LOOX!

### 5/5 — 软件非常棒，修复得很清晰，就是很贵

*2024-02-15*

再便宜点就好了

### 5/5 — Bem legal

*2024-01-31*

nem é ruim nem é bom é médio isso significa que é bem melhor do que ruim

**Developer response:** Olá, obrigado por compartilhar seus pensamentos. Continuaremos atualizando nosso aplicativo para fornecer a melhor experiência para nossos usuários.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*