# Lopay: Payments & POS — user reviews > 141 indexed App Store user reviews of Lopay by LOPAY LTD, rated 4.80/5 from 286 ratings. - Source: https://appshunter.io/ios/app/lopay-payments-and-pos/id1565369434/reviews - App overview in markdown: https://appshunter.io/ios/app/lopay-payments-and-pos/id1565369434.md - Rating breakdown: 5★ 268 · 4★ 7 · 3★ 3 · 2★ 0 · 1★ 8 ## What do users think of Lopay? Overall sentiment: neutral **Pros** - 🚀 Instant payouts - 👍 Easy to use - 💰 Competitive fees - 🔒 Secure transactions - 🤝 Excellent customer service **Cons** - 🐛 Connectivity issues - ⏱️ Slow transaction approvals - 🔋 Battery drain on card reader - 🔍 Unclear fee structure - 🤖 Frequent mandatory updates **Commonly reported bugs** - App crashes after updates - Card reader disconnects frequently - Delayed fund transfers - Account freezes without explanation **Most requested features** - Offline payment option - Pre-authorization feature - Standalone card reader - Customizable branding on receipts - Tipping functionality ## Newest reviews (12 of 141) ### 2/5 — Too many updates *2026-08-09* Way too many updates compared to its competitors Generally use tap on Phone to take payment and then the one time you need your card machine it needs to do a 15 minute update Also seems very slow compared to its competitors. There have been times when I’ve been trying to tap to take payment using my phone and it takes forever to load so have used my other provider. Just seems a very unstable platform especially compared to provider that begins with IZ! **Developer response:** Thank you for the feedback. We’re sorry the app has felt slow and disruptive at busy moments. We know speed and reliability matter most when you’re taking payments, and we’ll keep working to improve that experience. ### 3/5 — Bad connection *2026-07-22, version 3.1.97* When I start it is was good at the moment very struggling about Internet connection taking payment ### 3/5 — Update *2026-07-21, version 3.1.98* It has taken me ages to update as it kept timing out ### 5/5 — Payment *2026-06-04, version 3.1.91* Very good ### 5/5 — Mr Mahmood *2026-05-22, version 3.1.90* Very good ### 2/5 — Unreliable *2026-05-08, version 3.1.89* I drive a taxi and I’ve had this system for over a year. Fantastic at first. Unfortunately, it seems to work when it wants to work. Constantly disconnecting the keypad from my phone. No amount of reconnecting makes it work. I’ve been in touch with the help centre but on the whole, for me for the type of work I need I personally wouldn’t recommend ### 2/5 — Saj *2026-05-06, version 3.1.88* I had bad experience with this card machine most of time doesn not connect goes into sleep mode or something ### 3/5 — Mr.Arab *2026-04-13, version 3.1.87* Love it ### 5/5 — Fast, simple, reliable *2026-03-27, version 3.1.86* Never had any issues with Lopay. So easy to use and saves my business hundreds in fees! ### 4/5 — Only one issue *2026-03-25* When reception is poor it does not bring tap to iPhone feature and takes a bit longer for it show up whereas sump up tend to be more reliable. I wish this was bit more reliable and I would have made the switch from sump up. I do use lopay here and there when reception is good in the area. **Developer response:** Thanks for the honest feedback. It’s great to hear you’re using Lopay, and we understand how frustrating patchy reception can be. We really appreciate you sharing this, and we’ll keep working to make the experience as reliable as possible! ### 5/5 — Brilliant card reader, and app *2026-02-01* It’s simple and easy to use. The card reader, is great quality and really sturdy. Comes with a great case, you can buy for it. The fees are kept low. And you can chose what plan you want, to pay the fees that work for you. The best card reader, you can use. Would really recommend!! Amazing service as well, that will help if you have any problems. **Developer response:** Thanks so much for the lovely review! We’re really glad you find Lopay simple to use and that the reader, case, and flexible plans are working well for you. Your recommendation means a lot to the team! ### 5/5 — Excellent! *2026-01-30, version 3.1.83* Love the lo pay app. 👍 So easy to use even I can work it and I’m hopeless usually with any tec type stuff. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Recommended – Unreliable and Unexplained Restrictions *2026-08-07* The service from Lopay was good while it lasted, but unfortunately our experience has ended on a very disappointing note. Yesterday, we discovered that Payment Links and QR Payments had been suspended on our account. This was particularly frustrating because we had used these payment methods previously without any issues. We contacted Lopay customer service via their messaging service to find out what had happened and why these facilities had suddenly been removed. After some communication, we received a response from someone named Ronaldo stating: “Our Review team has decided that we’re unable to enable Payment Links on your account at this time.” We were also told that, due to Lopay not being a high-risk card processor, they operate under strict restrictions and could not provide any further details. Unfortunately, this is not acceptable from a business perspective. As a reputable company, we cannot put our own credibility at risk by advertising to customers that we accept card payments through Payment Links and QR Payments, only to discover without warning that these services have been suspended. The biggest issue for us is not simply that the services were restricted — businesses can understand that providers have policies and compliance requirements. The problem is the lack of transparency and, more importantly, the lack of notification that these payment methods had been suspended. Long story short, we have immediately switched to another reliable payment provider that offers these payment methods as standard, without placing our business in a position where we could potentially disappoint or inconvenience our customers. Our verdict? Unfortunately, we do not recommend Lopay for businesses that require reliable and predictable card payment services. The service may have been good while it lasted, but reliability and transparency are essential when you're dealing with your customers and your company's reputation. **Developer response:** Thank you, Mario, for sharing this. We’re sorry your experience changed in a way that caused disruption and concern for your business. We understand how important clear, dependable payment tools are, and we’ve made sure your feedback is shared with the team. Please do reach out to us on support@lopay.com and we would be happy to assist you. ### 1/5 — Worst APP EVER *2026-07-13, version 3.1.97* Suspended account and stole all my money. Stick with the big boys card payments - not this one they make money by taking your money hostage. THERE is NO real people you can contact ### 1/5 — I would not recommend this platform to anyone. They frequently hold users’ funds during transactions *2026-06-13, version 3.1.93* As a businessman, I wouldn’t recommend it to anyone ### 1/5 — Always *2026-05-07, version 3.1.89* Something can’t connect easy with internet…slowly and take over the time ### 1/5 — Terrible *2026-04-14, version 3.1.87* The card reader doesn’t work, even though I have 5G! It’s very intermittent which is very frustrating when taking payment from customers! Yes, the payment fees are one of the lowest but I would avoid and look for another card payment company that their products actually work! ### 1/5 — This is just a joke *2026-04-10, version 3.1.87* This is just a joke don’t even try to use this company ### 1/5 — Garbage *2026-03-20, version 3.1.85* The card reader is garbage. Every time you switch the thing on it’s wanting to do an update. Had a SumUp card reader for more than 10 years and it’s never done an update once! This thing wants to do them all the time. “Hold on sir could you, for oh I don’t know, say 20 minutes? until this card reader is ready to use” Useless ! ### 1/5 — Stop updating or update properly *2026-01-14, version 3.1.80* Keep updating and every single time it gets worse??? ### 1/5 — Horrible company *2025-11-21* They give money back to customers after they file false paperwork saying they don’t authorize the charges. No matter how much proof you send them they side with the customers. I had photos, job description, work order, and signature from customer AND they still gave them the $1200 back and they claim I owe them $1200 now which I will never give up so I stopped using them. Anyone who sees through the paper trail evidence and still doesn’t acknowledge it’s a fraudulent charge back isn’t worth my time 💯 **Developer response:** Thank you for sharing this. We understand how frustrating chargebacks can be, especially when you’ve provided documents to support the payment. Ultimately, the final decision is made by the customers bank. Please get in touch with our support team so we can review the case and explain what happened - you can email us on support@lopay.com. ### 1/5 — Low pay card reader connection is so bad *2025-10-18, version 3.1.69* After connecting the card reader to the app every now and then it’s disconnects by itself even though it shows it’s connected when that happens I have to either turn the device off and on for it to work. It’s so annoying when it happens. ## Most praised reviews (10 highest-rated) ### 5/5 — Osteopathy Business *2026-07-15, version 3.1.97* Have been using for payments for my Osteopathy business. Very handy, and can take payments if doing home visits or send links for pre payment for appointments. ### 5/5 — Outstanding *2026-07-08, version 3.1.96* If you’re having a stable reception from your network the perfect device. ### 5/5 — Mike *2026-07-06, version 3.1.96* Stop sending these messages every 2 minutes ffs ### 5/5 — Ease of use *2026-07-04, version 3.1.96* Quick and easy and simple enough to have on your phone - no costly terminals. Also track stock. It’s great! ### 5/5 — Lopay card reader *2026-07-01, version 3.1.95* I’ve been using discord Machine for more than two years more than happy it’s very low right? I recommend in every small business. ### 5/5 — Taxi driver *2026-06-29, version 3.1.95* Excellent ### 5/5 — Mr Aqil Hussein *2026-06-29, version 3.1.94* Lopay is fantastic ### 5/5 — Reader *2026-06-24, version 3.1.93* Great bit of kit I’ve recommended this 5 times and have no fees for £5,000 worth of transactions!!! ### 5/5 — Tire pros *2026-06-14* 3 **Developer response:** Thanks so much for the great feedback! We're glad to hear Lopay is working well for you, and we really appreciate you taking the time to leave a review. ### 5/5 — Timor Taxi *2026-06-09, version 3.1.92* Very good service, recommendable job. Am happy with the service and product. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*