# Lopesan Hotel Group

> Mobile app for managing hotel stays, bookings, and services. (iPhone/iPad app by Mobail.)

- Source: https://appshunter.io/ios/app/lopesan-hotel-group/id6448120738 (this page in markdown: same URL + `.md`)
- Developer: [Mobail](https://appshunter.io/developer/389517884)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.90/5 from 1,912 App Store ratings · 17 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 34 MB
- Languages: American English, European Spanish
- Released: 2023-04-22
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/lopesan-hotel-group/id6448120738/reviews.md

## What is Lopesan Hotel Group?

With this application, you can make the most of your stay. 

Its functions are multiple and particularly useful. Below, we highlight the most relevant ones so that, at any time and from anywhere, you can make an outstanding experience a reality:

• Book your stay in just a few clicks.
• Personalise your holiday at our facilities
• Book your gastronomic experience in our restaurants.
• Keep up to date with all our entertainment activities.
• Have live chat conversations with the hotel team.
• Access interactive maps and destination guides.
• Book health and wellness bookings at our spa.
• Request anything you want from our room service.
• Access corporate information.

Enjoy a unique experience with our app before you even arrive at the hotel.

Download the app today and start living a new adventure.

## Key features

- Book stays
- Personalize holidays
- Reserve restaurant experiences
- View entertainment schedules
- Live chat with hotel staff
- Access interactive maps
- Book spa treatments
- Request room service

## What do users think of Lopesan Hotel Group?

Overall sentiment: negative

**Pros**

- 🌟 Excellent family experience
- 🍽️ Great restaurant service
- 📍 Helpful map and location features

**Cons**

- 🚫 App not working on iOS 18
- 🚫 Unable to access app
- 🤢 Guests got food poisoning
- 🤦‍♀️ Restrictive restaurant booking policy

**Commonly reported bugs**

- App login and booking issues
- Restaurants showing as blocked

**Most requested features**

- Ability to book restaurants in advance
- Upgrade options for hotel members

## Recent user reviews (10 of 17)

All indexed reviews: https://appshunter.io/ios/app/lopesan-hotel-group/id6448120738/reviews.md

### 5/5 — Yummy

*2026-08-12, version 1.7.1*

I love their broccoli and their potato and their rolled ice cream to the point that I accidentally ordered three ice creams and looked like a bum. BUT I love Lopesan so its okay thank u Lopesan I love you

### 4/5 — Gorgeous Resort and Spectacular Food!

*2026-07-21, version 1.7.1*

We stayed at the Serenity Bay Resort and it was the best vacation experience our family has ever had. The location is simply jaw dropping, and the uniquely themed restaurants were great fun. I held back on the last star because the app can be frustrating to use at times. This is a problem because all reservations are done through the app, so it desperately needs improvement. Additionally, the resort failed to show the World Cup final in the theater. A hugely missed opportunity.

### 1/5 — Utterly Pointless

*2026-05-10, version 1.6.0*

Just lowered our review to 1-star - cannot even login.

We downloaded this app in the vain hope of accessing customer services, obtaining menus, checking timings, finding a map, seeing the entertainment schedule, etc. - all the useful material a guest might actually need or want; instead it was Lopesan Group simply trying to flog its wares.

A disappointing app for 2010; pretty much unforgivable in 2026.

### 3/5 — What the…?

*2026-04-13, version 1.5.6*

it was not great. I got food poisoning (or worse). don’t get me wrong. The people were really nice and the resort was really cool. But da food was not great. (except Yolo and ice-cream factory.)  and our assistant? The kiddy pool lifeguard gave us better service. Forgetting reservations, bad rooms, (at least my friends) etc. in conclusion, it could be better.

### 1/5 — Map is unusable

*2026-02-17, version 1.5.5*

Has anyone at Lopesan even tried using the app?? The hotel map can’t be zoomed in on, so you can’t see where anything is. It’s been useless for years now.

### 3/5 — Iberostar better

*2025-09-02, version 1.5.5*

It was all right. Overrated in my opinion. The resort is too massive, you really gotta walk to do anything. The vibe on the resort wasn’t up to par. It felt not as alive as it should’ve been, I think things be spaced too far apart is definitely one of the causes. Also no swim up bar. What the heck

### 1/5 — Lopesan Costa Bavaro app not working!

*2025-05-22, version 1.5.4*

I can't even sign in and because of that we can't even book restaurants reservation. I even upgraded to UNIQUE experience but we can't even eat dinner! I tried to walk in to different restaurants here but they said they need reservations and they can't even make reservations in the restaurants. Horrible!

### 1/5 — App not working

*2024-11-14, version 1.5.2*

App not working on iOS 18

### 1/5 — Can’t Access

*2024-09-15, version 1.5.2*

App doesn’t work.

### 1/5 — Horrible service and everyone got food poisoning

*2024-06-15, version 1.5*

DO NOT GO. I had to cancel my trip early because of how sick we got

## Frequently asked questions about Lopesan Hotel Group

### What can I do with the Lopesan Hotel Group app?

This app allows you to book your stay, personalize your holiday experience, reserve tables at restaurants, and stay informed about entertainment activities. You can also communicate with hotel staff via live chat, access maps, book spa treatments, and order room service.

### Is the Lopesan Hotel Group app free to download?

Yes, the application is free to download and use. There are no charges associated with downloading or accessing the core features of the app.

### What kind of bookings can I make through the app?

You can book your hotel stay directly through the app. Additionally, you can reserve gastronomic experiences in their restaurants, book health and wellness services at the spa, and request services from room service.

### Can I communicate with hotel staff using the app?

Yes, the app features live chat functionality, allowing you to have conversations with the hotel team in real-time. This provides a convenient way to ask questions or make requests during your stay.

### What information is available within the app?

The app provides access to interactive maps and destination guides to help you explore. It also includes corporate information and details about all entertainment activities offered at the hotel.

## Version history (last 5 releases)

### 1.7.2 — 2026-08-19

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.7.1 — 2026-06-29

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.6.0 — 2026-04-23

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.5.6 — 2026-03-25

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.5.5 — 2025-06-10

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

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All apps by Mobail: https://appshunter.io/developer/389517884

## Related topics

[lopesan hotel group](https://appshunter.io/ios/topics/lopesan-hotel-group) · [lopesan](https://appshunter.io/ios/topics/lopesan) · [lopesan hotel](https://appshunter.io/ios/topics/lopesan-hotel)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*