# Lopesan Hotel Group — user reviews > 17 indexed App Store user reviews of Lopesan Hotel Group by Mobail, rated 4.90/5 from 1,912 ratings. - Source: https://appshunter.io/ios/app/lopesan-hotel-group/id6448120738/reviews - App overview in markdown: https://appshunter.io/ios/app/lopesan-hotel-group/id6448120738.md - Rating breakdown: 5★ 1,768 · 4★ 94 · 3★ 21 · 2★ 10 · 1★ 19 ## What do users think of Lopesan Hotel Group? Overall sentiment: negative **Pros** - 🌟 Excellent family experience - 🍽️ Great restaurant service - 📍 Helpful map and location features **Cons** - 🚫 App not working on iOS 18 - 🚫 Unable to access app - 🤢 Guests got food poisoning - 🤦‍♀️ Restrictive restaurant booking policy **Commonly reported bugs** - App login and booking issues - Restaurants showing as blocked **Most requested features** - Ability to book restaurants in advance - Upgrade options for hotel members ## Most critical reviews (10 lowest-rated) ### 1/5 — Utterly Pointless *2026-05-10, version 1.6.0* Just lowered our review to 1-star - cannot even login. We downloaded this app in the vain hope of accessing customer services, obtaining menus, checking timings, finding a map, seeing the entertainment schedule, etc. - all the useful material a guest might actually need or want; instead it was Lopesan Group simply trying to flog its wares. A disappointing app for 2010; pretty much unforgivable in 2026. ### 1/5 — Map is unusable *2026-02-17, version 1.5.5* Has anyone at Lopesan even tried using the app?? The hotel map can’t be zoomed in on, so you can’t see where anything is. It’s been useless for years now. ### 1/5 — Lopesan Costa Bavaro app not working! *2025-05-22, version 1.5.4* I can't even sign in and because of that we can't even book restaurants reservation. I even upgraded to UNIQUE experience but we can't even eat dinner! I tried to walk in to different restaurants here but they said they need reservations and they can't even make reservations in the restaurants. Horrible! ### 1/5 — App not working *2024-11-14, version 1.5.2* App not working on iOS 18 ### 1/5 — Can’t Access *2024-09-15, version 1.5.2* App doesn’t work. ### 1/5 — Horrible service and everyone got food poisoning *2024-06-15, version 1.5* DO NOT GO. I had to cancel my trip early because of how sick we got ### 1/5 — Bad restaurant booking policy *2023-11-19, version 1.2* We come to go dining as a family. We were not allowed to reserve at least the first night in advance. We try the iraní teppanyaki and it shows as blocked through Saturday. And we chose the hotel because of the Asador steakhouse and it says it’s Adults Only. What am I supposed to do with the kids?. No upgrade offered with the Hotels.com membership and they gave us a room overlooking street traffic. We’ve been here 30 minutes and that’s how it started. ### 2/5 — Food real Bad ! *2023-11-11, version 1.2* The Hotel is real beautiful and people are nice. The food is really low quality, seriously not good quality. Long lines for towels and have to walk a mile to get anywhere. They dont have enough staff on the bars so it would take forever for a drink. They really make u walk for your money. Would never come back. Such a beautiful place but run very sheep ! Shame on management. ### 3/5 — What the…? *2026-04-13, version 1.5.6* it was not great. I got food poisoning (or worse). don’t get me wrong. The people were really nice and the resort was really cool. But da food was not great. (except Yolo and ice-cream factory.) and our assistant? The kiddy pool lifeguard gave us better service. Forgetting reservations, bad rooms, (at least my friends) etc. in conclusion, it could be better. ### 3/5 — Iberostar better *2025-09-02, version 1.5.5* It was all right. Overrated in my opinion. The resort is too massive, you really gotta walk to do anything. The vibe on the resort wasn’t up to par. It felt not as alive as it should’ve been, I think things be spaced too far apart is definitely one of the causes. Also no swim up bar. What the heck ## Most praised reviews (7 highest-rated) ### 5/5 — Yummy *2026-08-12, version 1.7.1* I love their broccoli and their potato and their rolled ice cream to the point that I accidentally ordered three ice creams and looked like a bum. BUT I love Lopesan so its okay thank u Lopesan I love you ### 5/5 — Family vacation *2024-04-27, version 1.4* The best family experience vacation. ### 5/5 — Made our stay even better! *2024-03-10, version 1.4* Very easy to use and navigate. Makes booking a la carts restaurants a breeze. Best feature is the map with live location making it simple to figure out where to go next. Just like the rest of my stay at Lopesan Costa Bávaro, 5 stars! ### 5/5 — Restaurant Bohème *2023-12-18, version 1.3* Service excellent par Indhira Beltre bouffe très bonne ! ### 5/5 — Espectacular 🩷 *2023-06-30, version 1.1* Un hotel completamente equipado, excelentes comidas y servicios!!! De seguro volvemos⛱️ ### 5/5 — Awesome app! *2023-05-19, version 1.0* Im a regular at Lopesan Costa Bavaro and this app works like a charm ### 4/5 — Gorgeous Resort and Spectacular Food! *2026-07-21, version 1.7.1* We stayed at the Serenity Bay Resort and it was the best vacation experience our family has ever had. The location is simply jaw dropping, and the uniquely themed restaurants were great fun. I held back on the last star because the app can be frustrating to use at times. This is a problem because all reservations are done through the app, so it desperately needs improvement. Additionally, the resort failed to show the World Cup final in the theater. A hugely missed opportunity. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*