# Lorex Classic — user reviews > 903 indexed App Store user reviews of Lorex Classic by Lorex Corporation, rated 4.60/5 from 24,511 ratings. - Source: https://appshunter.io/ios/app/lorex-classic/id1342829120/reviews - App overview in markdown: https://appshunter.io/ios/app/lorex-classic/id1342829120.md - Rating breakdown: 5★ 19,245 · 4★ 3,110 · 3★ 615 · 2★ 408 · 1★ 1,133 ## What do users think of Lorex Classic? Overall sentiment: negative **Pros** - 🚀 Works great - 🔒 Reliable security surveillance - 📽️ Excellent video quality - 🔔 Customizable notifications **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow live view and playback - 🔍 Unreliable motion detection - 🔒 Limited to single device login - 📱 No iPad-optimized app **Commonly reported bugs** - Playback not working after recent update - Cameras randomly going offline - Notifications not working as expected - Timeline view issues and missing recordings **Most requested features** - Allow multiple device logins on same account - Add fast forward/rewind for video playback - Improve motion detection accuracy and customization - Develop native iPad app ## Newest reviews (20 of 903) ### 2/5 — Doorbell call issues *2026-08-25, version 5.6.7* This app seems to have major flaws with communicating with the doorbell camera. Anytime I get an alert that somebody is at my door the video feed never loads. If somebody rings the doorbell it will call to my phone but I get an error if I try to view the video or answer the call. I’ve emailed customer service about this and never heard back. Also, the hardware that rings the doorbell works maybe 30% of the time and when it does it’s a single half ding and not like it was when it was a simple basic doorbell. This all makes the camera absolutely worthless if I can’t use the core advertised features. ### 2/5 — Rearranging devices does not work *2026-08-21, version 5.6.7* Rearranging devices does not work or reverts back shorty after. Shared users cannot control alerts on individual camera basis. Would also like to set alerts for all cameras in location at the same time. Please load timeline by current time backwards, not midnight forward. It takes more than 5 Minutes to load timeline when on continuous. ### 4/5 — HD Should Be the Default *2026-08-19, version 5.6.7* The Lorex app was good until the recent change that makes the cameras default to SD instead of HD. I have a 4K camera system, so I want to see my cameras in HD when I open the app. Having to manually switch every camera from SD to HD every time I open the app is very frustrating.Please bring back the option to remember HD as the default setting. This worked properly before. Please fix this issue. ### 1/5 — Terrible *2026-08-09, version 5.6.7* Lorex is a terrible product. Video constantly cuts out, quality is horrible. The playback doesn’t even have a fast forward option. So many negatives. I would never buy again. ### 1/5 — Geofencing does not work *2026-08-07, version 5.6.7* Even though their docs say it does work in Two years it’s worked once and Lorex doesn’t seem to care to fix it. Many complaints about not. I’ve spent $2000 on cameras but the app sucks as it is full of bugs often can’t comment to a camera when I really need it to and geofencing is no existent. The app is capable of it as I got a notice today entering home area but not when I’ll edit again later and returned. Fox this already. I cannot recommend this company. Even Arlo camera who is not a good company in my opinion was able to make geofencing g work most of the time. ### 1/5 — App sucks *2026-08-05, version 5.6.7* All they want to do is sell you something. App is not user friendly. CANNOT CHANGE YOUR EMAIL ADDRESS ### 2/5 — App is awful *2026-08-03, version 5.6.7* For how much I paid for these cameras I would expect the app to work a lot better. I constantly get “unable to load”. ### 2/5 — It’s OK – something to be desired *2026-07-31, version 5.6.7* It’s OK. I’ve had eight cameras since 2022. I had them professionally installed. They are the kind that wire in. That said I can get an alert and then when I tap on the alert, I can’t see the video. It doesn’t ever load. I wait and I wait and I wait and I wait and I wait. So if there’s something that urgently needs my attention, it doesn’t get it. Maybe later when the stars align will Lorax allow me to see the video. Talking with customer support is a bit of a chore. They wanna look at everything that’s irrelevant before. They finally listen to what my concerns are and the research I’ve done to pinpoint a particular problem. They don’t know their cameras. Their personnel don’t seem to use them themselves. If I’m searching for something on the cameras, it is a chore to go so slowly to find what happened and when. They don’t have an auto advance button that would advance 10 seconds or 30 seconds. And it’s hard to be super precise using just your finger and scrolling. I do like having cameras around the house. i’m planning on moving and when I get my next house, I will explore a different provider for cameras. ### 1/5 — Sucks in many ways *2026-07-30, version 5.6.7* OFTEN says “oops something wrong” while trying to see footage remotely; notifications stopped working for no reason despite logged in and all settings on; or logs you out without a prompt so you also stop getting notified. ### 2/5 — Play-back lags and doesn’t always work *2026-07-30, version 5.6.7* My play back is constantly lagging whether I am on data or wifi, and 95% of the time I always get an error that something went wrong ### 1/5 — Old app was better *2026-07-29, version 5.6.7* My old app saved my default settings, my cameras were set to HD view every time I opened the app. With this app, the camera view defaults to SD and I have to hit HD on every camera every time I open the app to see a clear picture. ### 1/5 — Worst App *2026-07-26, version 5.6.7* 80% of the time you get a sorry went wrong message. And slow ### 1/5 — Notifications still broken 3 years *2026-07-26, version 5.6.7* Update: this app has been updated many times and it’s still broken l. It randomly turns off notifications on certain cameras when it likes. It logs you out randomly for no reason. Pause alerts never works. If my company put out a product like this we’d be out of business. Garbage. ————— I’ve had this app going on 3 years now. Periodically it turns off Notifications for alert thumbnails. It’s random and chosen different cameras each time. Sometimes it turns it off on all cameras. Very frustrating when you’re in an area with poor internet. At least with the thumbnail you can get a glimpse of what may be the trigger. PLEASE FIX THIS!! ### 1/5 — PASSWORD SETTINGS *2026-07-26, version 5.6.7* Why is a password (or face I.D.) required EVERY TIME the app is opened??? PLEASE MAKE SETTING TO DISABLE PASSWORD. for some of us it is not needed. ### 1/5 — Terrible company *2026-07-25, version 5.6.7* The app doesn’t work a lot of the time. Connection is terrible. I bought 3 home cameras and a doorbell camera and never got any working despite spending 20+ hours on setup and troubleshooting with lots of help. Customer service was useless; they literally told me to try calling back later. I requested a refund per their policy on their website and it was denied. I’m out $1,326 plus paying a handyman to install them. I’m literally throwing the brand new cameras in the trash. ### 2/5 — Sporadic online *2026-07-24, version 5.6.7* The Lorex Classic app works sporadically at best. When there is a situation happening I need it to work. I have been using the app, then all of sudden it stops working. ### 2/5 — Lorex App *2026-07-24, version 5.6.7* Overall, I find the app needs more work. I can only set one zone per camera and this conflicts with the alerts a want. Online help videos do not match the interface of the app or the NVR. ### 1/5 — Terrible app *2026-07-24, version 5.6.7* We use lorex cameras for our business. The cameras are constantly down or the app won’t work and says it won’t load. We have this in 5 stores so for them to be down constantly and not loading, it’s definitely an app issue. The worst part about these cameras is you cannot scroll through the timeless and have it play while scrolling. It takes hours to find exact portions of something happening since I have to guess. I can’t believe how worthless these cameras are, I will never buy Lorex again. ### 3/5 — Works most of the time. *2026-07-21, version 5.6.7* I got this system in January 2025. It worked great. Within the last six months or so, I have had problems viewing my cameras remotely. Randomly, one or more is offline. I get the error message “tap to retry.” This happens when I get a notification that someone or something is on my property. I go to see what it is, but the app fails. I updated the firmware and “rebooted the system” multiple times to no avail. It is disappointing. I really wanted to like it. I do not recommend. ### 2/5 — Decent app with major flaw! *2026-07-20, version 5.6.7* Only ONE LOGIN ALLOWED across my devices!?!? C”mon Lorex! That’s absurd! ## Most critical reviews (10 lowest-rated) ### 1/5 — Way too many false alarms *2026-08-30, version 5.6.7* Great app if you like to listen to it ding every 2-5 minutes telling you that you have a car in your driveway which is your own or a miller flying at night or snow blowing telling you someone is at your front door. Nothing to wake up in the morning to have 100 notifications or more ### 1/5 — Terrible cameras *2026-08-30, version 5.6.7* The ad should say live view intermittently, not anything. That’s BS! Always has a loading errors! Always! ### 1/5 — “Uh oh! something went wrong. Tap to Retry.” *2026-08-30, version 5.6.7* The app barely works. I need always have the same error message again and again, even in the same network. No support. Worst product. ### 1/5 — Lorex app *2026-08-29, version 5.6.7* Not recommended, every time I receive the notifications, i couldn’t open, it takes longer and it’s annoying 😡 ### 1/5 — App doesn’t work *2026-08-26, version 5.6.7* App is horrible. Everything is working fine, no problems on my end, yet the app says oops and gives an error when loading be camera ### 1/5 — Not for those who want instant review of surveillance video *2026-08-23, version 5.6.7* This app runs so slowly! It’s good at alerting you if it detected motion, but when you click the notification to review the footage, more than half of the time I get an error that it couldn’t load the video, causing me to either close the app and open it again, or to text my husband to look at the video because it never loads. When I want to view surveillance footage at a specific time rather than during a specific alert, nearly 100% of the time it gives me an error that it can’t show the video, or it shows me a very truncated video of what I want to look at. Overall, it’s good to have as general surveillance, but it is very horrible for those who want to instantly see or review any footage. ### 1/5 — Get used to this screen *2026-08-20, version 5.6.7* “Uh oh, something went wrong tap to retry” Some days that is all I see works fine on the tv but not on the iPad. I would be hard pressed to recommend Lorex to anyone at this point. I have over $ 1,000 invested in their products and am highly disappointed. Update 8/20/2026 I seriously cannot recommend anyone buy a lorex system. The software still does not work all I ever get to see is “uh oh something went wrong …” if all you want is a visual deterrent and never want to see what is going on I’m sure you can pick up some cameras at a yard sale from a frustrated user. Directly to Lorex FIX THE MFING SOFTWARE. ### 1/5 — Fair *2026-08-18, version 5.6.7* For some unknown reason, the app continually logged me off at least monthly ### 1/5 — Love the equipment, the App is horrible! *2026-08-14, version 5.6.7* I love the lorex cameras and the nvr. I have upgraded three times in a little over two years. My only complaint, THE APP. When you need to see the cameras the most I am bombarded with ooops something went wrong, or just now I was trying to watch someone that came on to my porch and just as I’m about to see who It could be it loads playback and zooms out. You can’t fast forward playback on the app which is very annoying as well. The lack of love the APP has been given is making me want to Reconsider any future camera or NVR upgrades. Please upgrade the iPhone app. ### 1/5 — Useless without notifications *2026-08-11, version 5.6.7* I have 2 SL300 lightbulb cameras. One stopped working just after a few months of installation. I somehow got it to work again on my own (customer support over the phone was completely useless and I had to hang up from frustration). Now app notifications have completely stopped working, this making these devices completely useless for weeks now. I contacted customer support, and after 20 minutes of repeating myself over and over again, the agent told me in very broken English that they are aware of the issue. It’s not just me and they are working on it. Completely unacceptable. Waste of money and time. ## Most praised reviews (10 highest-rated) ### 5/5 — Great value *2026-06-14, version 5.6.6* High quality video and features for a reasonable price, no subscription and even software for multiple camera views males choosing Lorex a no brainer, I have been using them fir years and even their customer support is live agents who know what they are doing and not half assed “AI” agents that only provide minimal information like it is now the norm. ### 5/5 — Question *2026-02-28, version 5.6.5* The Lorex Classic app has worked well until today. It’s downloaded on two different phones, one an iPhone, and one an android. And the cameras on both phones went off-line today. Are you having trouble with your app? Please let me know because it’s very inconvenient not to have access to your cameras. Thank you. ### 5/5 — Usually Flawless *2026-02-12, version 5.6.5* I don’t know if it’s been 3 years or 4 years, but this app has worked perfectly until now… Don’t know what’s gotten broken, but it will not play motion events Hangs up for a bit and then says now recordings… Hope they get it fixed! And it’s fixed!! Apparently there was a technical glitch, but they fixed it quickly! ### 5/5 — Works ok *2025-12-29, version 5.6.5* I was having trouble viewing recordings. I was getting a “no recordings” error. It turned out that the memory chip was starting to go, and had a ton of bad blocks. Once I replaced it with a name brand card, it started working again. ### 5/5 — TN *2025-10-29, version 5.6.1* Easy to use fast connected compared other Lorex cloud ### 5/5 — Cameras o plenty *2025-10-26, version 5.6.1* The compound is nearly complete except for the faraday cage. ### 5/5 — E *2025-10-23, version 5.6.1* E ### 5/5 — I need help *2025-10-22, version 5.6.1* It was working very good then stop working after we miss power for a couple of hrs What can I do I unplug, reboot etc ### 5/5 — A Good System *2025-10-18, version 5.6.1* Good system alarms you when something is going on, on the place. ### 5/5 — Lorex *2025-10-16, version 5.6.1* The best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*