# Lorex Connect — user reviews > 25 indexed App Store user reviews of Lorex Connect by Lorex Corporation. - Source: https://appshunter.io/ios/app/lorex-connect/id6504659499/reviews - App overview in markdown: https://appshunter.io/ios/app/lorex-connect/id6504659499.md ## Newest reviews (11 of 25) ### 1/5 — App login keeps timing out *2026-03-01* Cameras works fine and connected to the internet (they even got a software update), but the app refuses to work now and there’s no way to contact Lorex or their developers for support. May need to return for another brand. **Developer response:** Hello KavyMac, We apologize for any inconvenience you have experienced with the app. Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance. ### 1/5 — Lorex Connect App – 2K Lorex Lightbulb 360 Camera *2026-02-28* The Lorex Connect app is very unreliable. It often says “Failed to connect to server,” sometimes takes over 24 hours to work, I have to reset the camera, and sometimes I can’t even sign out. The camera itself is fine, but the app needs serious fixing. I don’t recommend this app. **Developer response:** Thank you for your feedback. We apologize for any inconvenience you have experienced with our app. Our team is constantly working to improve and address any issues that may arise. We appreciate your patience and understanding. ### 1/5 — Garbage compared to other lorex apps *2026-02-21* This app is garbage. I have to keep bringing realizing my camera I cannot set presets. The app is always lagging takes over 60 seconds to connect and view the camera. Is the worst purchase I’ve ever made. Do not purchase any Lorax product that requires Lorex Connect app All the other apps are great and have no problem **Developer response:** We apologize for the inconvenience you have experienced with our app. We are constantly working to improve its performance and will take your feedback into consideration. If you continue to have issues, please reach out to our customer support team for assistance. Thank you for your feedback. ### 1/5 — Will not connect to all devices *2026-02-18* This app does not connect to all my Lorex devices. Why not? Why do I have to have 2 or 3 different Lorex apps to run my Lorex cameras and my Lorex doorbell camera? **Developer response:** We apologize for any inconvenience this may have caused. Please confirm app compatibility using our compatibility chart: https://www.lorex.com/pages/compatibility? ### 1/5 — Terrible *2026-02-10* Returning Junk! **Developer response:** We apologize for any inconvenience you experienced with our app. We are committed to resolving any issues you have encountered. Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance. ### 1/5 — DOES NOT RECORD OR SAVE FOOTAGE *2026-01-17* If I could leave a zero I would. This camera is a disappointment. It only provides a live feed and does not properly record events. Even when “record” is pressed, there is nothing available for playback afterward. There is no subscription plan offered, yet the app requires extensive access to your device’s security and permissions and still fails to function as expected. Additionally, the app made it difficult to delete my account, and I had no clear way to remove my data other than deleting the app entirely. Save yourself the trouble and the money. This is the honest truth. no way to complete deletion. **Developer response:** We apologize for the inconvenience and frustration you have experienced with our app. We need more information to understand the recording issue. Have you added storage to the camera such as SD card? Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance. ### 1/5 — What about users with different camera setup ? *2025-11-19* I have camera’s from Costco and I cannot add them to this app and the Lorex “classic” app is a hot mess with lags and useless notifications **Developer response:** ### 1/5 — Not compatible with existing systems *2025-11-14* This does not work with existing systems, and so it’s impossible to have all your cameras in one place. This means you need to rely on the buggy “Classic” app for non-Connect cameras and switch to the “Connect” app for your 2K Connect cameras. Very bad setup. ### 1/5 — Trail Abandonware *2025-11-07* Yet again, Lorex builds a new app and abandons their old one, along with all the devices. From Lorex Home, to Lorex, now to Lorex Classic, the new app, Lorex Connect, is further proof that you can’t expect security cameras to get more than 5 years of mobile app connectivity. ### 1/5 — Can’t add recorders. *2025-10-30* It only lets you pair recorders. Can’t add manually, unless this app is for something different. NVR recorders are not able to be added **Developer response:** Hello, this app is not for recorders. Please find compatible app for your system here: https://www.lorex.com/pages/compatibility ### 1/5 — Lorex needs to improve all apps *2025-10-30* Lorex created a new app for their next gen cameras but let everyone else suffer with their old apps. Horrible business tactic ## Most critical reviews (10 lowest-rated) ### 1/5 — can’t download *2026-07-28* the app waist my time to download non stop and never show me direct vew or recorded videos. That happened to often that make inefficiency security camera. I’sure my settings is good and my internet signal is good too. I have other camera with other app and it works perfectly since 10 years. This one is total deception for high price kit I bought ### 1/5 — The new updates 1.3.0 ruined multiple camera *2026-07-24* Now you only see images for multiple cameras useless for monitoring. You did not improve but just degrade your service ### 1/5 — Painfully Slow to load *2026-07-19* The app is easy to setup and that’s about it. Devices are constantly difficult to connect to and stay connected to their networks. Very frustrating. ### 1/5 — Terrible app *2026-07-15* Cameras keep disconnecting from app and the app needs more work this app is terrible it keeps getting disconnected from NVR cameras ### 1/5 — Worst App Ever *2026-05-17* Records here and there does not record all day like the classic. It’s a hassle to get the camera you want to view when you have the dual indoor camera. Video quality is lagging and glitchy. **Developer response:** Thank you for your feedback. We apologize for any inconvenience you may have experienced with the app. Our team is constantly working to improve the functionality and user experience of our products. We appreciate your patience and understanding. ### 1/5 — Doesn’t wrk consistently *2026-05-14* App and camera disconnect frequently. Makes the lightbulb camera almost pointless and other cameras on system way less appealing since they don’t stay connected. ### 1/5 — Password keep expiring with a second *2026-04-25* I try to verify the email with verification code but I try more than times in different to enter the code but it keeps saying it expired even within a second. It still expired! I have no way to set up my account. **Developer response:** Thank you for your feedback. Please make sure you are inputting the correct code, latest that was sent to you. If you have any questions or concerns, do not hesitate to reach out to our tech support at 1.888.425.6739 for assistance. Thank you, Lorex Customer Experience Team ### 1/5 — Lorex connect is awful *2026-03-18* This new app is slow and terrible. My devices on Lorex Classic are quick and never have any issues. The two new cameras I got that make me use this app for them are extremely slow (if they ever even do connect) and terrible. Please go back to using Lorex Classic. **Developer response:** We apologize for any inconvenience you may have experienced with our new app. Our team is constantly working to improve its performance and we appreciate your feedback. We will continue to make updates and improvements to provide a better user experience. Thank you for choosing Lorex. ### 1/5 — Don’t work with mesh router *2026-03-11* Seems to be a good system but the app did not work with my mesh router TP-Link Archer AX20 Had to return **Developer response:** We apologize for any inconvenience you experienced with our app not working with your specific router. Our team is continuously working to improve compatibility with different routers and we appreciate your feedback. Thank you for giving our system a try. ### 1/5 — Not what I wanted at all. *2026-03-08* I like how there’s no subscription. But over all this app sucks it’s very slow. It’s load slow. I could be getting robbed and when I go on the app to see it loads so slow and by the time it’s ready the burglars are out the door. Not sure why this device couldn’t be set up to the Lorex classic. ? **Developer response:** Thank you for your feedback. We apologize for any inconvenience you have experienced with the app's loading speed. We will take your comments into consideration as we continue to improve our app for our customers' satisfaction. Thank you for choosing Lorex. ## Most praised reviews (4 highest-rated) ### 5/5 — 5 stars *2026-05-25* I like this one. It’s very helpful for awhile. No issues. **Developer response:** Thank you for your positive feedback! ### 4/5 — Simply a great review *2025-12-28* Every function in this software works exactly the way it’s supposed to. No problems!!! **Developer response:** Thank you for your positive feedback! ### 4/5 — Well made *2025-11-05* Pretty good app liked where they were going with the name logo and ui just wish it worked with older cameras so I don’t use it. Also I don’t like how they named it Lorex Classic app it just makes it feel old ### 3/5 — DOES NOT RECORD OR SAVE FOOTAGE *2026-02-20* After being contacted and giving this more thought, I would like to clarify part of my original review. When I first purchased this camera, I did not understand that this specific model does not offer a subscription option for recording and instead requires a SIM card for certain features. I learned that after returning it. That detail was not clear to me at the time of purchase, and I sincerely apologize for my earlier comment regarding the subscription. That said, the camera still did not meet my particular needs. While it provides a live feed, I personally needed consistent event recording with reliable playback access. In my experience, even when pressing “record,” there was nothing available for playback afterward. **Developer response:** We apologize for the inconvenience and frustration you have experienced with our app. We need more information to understand the recording issue. Have you added storage to the camera such as SD card? Please contact our tech support at 1.888.425.6739, Mon - Fri: 10:00 am - 9:00 pm EST, for assistance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*