# Lorex Eco Stratus HD — user reviews > 89 indexed App Store user reviews of Lorex Eco Stratus HD by LOREX TECHNOLOGY INC., rated 2.00/5 from 237 ratings. - Source: https://appshunter.io/ios/app/lorex-eco-stratus-hd/id826693477/reviews - App overview in markdown: https://appshunter.io/ios/app/lorex-eco-stratus-hd/id826693477.md - Rating breakdown: 5★ 27 · 4★ 19 · 3★ 26 · 2★ 25 · 1★ 140 ## What do users think of Lorex Eco Stratus HD? Overall sentiment: negative **Pros** - 👍 Works well when functioning properly - 📱 Compatible with iPhone and iPad (when updated) - 🎥 Good camera system hardware - ⚙️ Functional local network connectivity **Cons** - 😞 Severely outdated app not updated for iOS versions - 🐛 App crashes and stops working after iOS updates - ❌ Poor customer service and support responsiveness - ⚠️ App incompatible with iOS 11 and later versions - 🔌 Unreliable remote monitoring functionality - 📵 App frequently becomes non-functional - 🚫 No workarounds provided by developer - 💔 Company abandons products after purchase - 🔄 Requires constant reinstallation - 📊 Slow app performance and playback issues **Commonly reported bugs** - App incompatible with iOS 11 and later - App stops working after iOS updates - Video playback not functioning - App crashes frequently - Connection drops and reconnection issues - Data wipes out on app updates - App throws iOS compatibility warnings - Remote access via DDNS not working - Email notifications not sending - iPad compatibility issues **Most requested features** - Update app for iOS 11 compatibility - Update app for current iOS versions - Improve app stability and reliability - Add email notification functionality - Better remote monitoring capabilities - 64-bit app compatibility - UI redesign for better usability - Maintain app support for multiple years post-purchase ## Newest reviews (16 of 89) ### 1/5 — Update for IOS11 *2018-08-20, version 2.3* When is an update for IOS 11 going to be released. To have a nonfunctional security system is unacceptable. ### 1/5 — Doesn’t work with IOS 11 *2018-08-17* I have this system for about 3 years and it has always worked great from my cell or iPad app until IOS 11. So frustrating to have a security system that doesn’t keep up with the times. Lorex keep your updates to keep app functioning and customers coming back. As of now I would not buy another Lorex system just because of this problem. ### 1/5 — Give your money to a crack head *2018-08-04, version 2.3* That’s how bad this product is that I would rather give money to a crack head than ever to another Lorex product. ### 2/5 — Update *2018-06-30, version 2.3* Let’s get this updated get with the times ### 1/5 — Not compatible with Apple products. *2018-06-19* The worked intermittently but now I get a message saying app needs to be updated to work with iOS 11. Would not buy this product again. Not user friendly. Will not send out email notifications as advertised. ### 1/5 — Update *2018-05-09, version 2.3* Need ios 11 update ### 2/5 — What is up? Get the app updated!! *2018-05-08* I purchased this security system three years ago. It works fine from within my home since. I always was able to monitor the cameras from my iPad and cell phone. Now for about a month it states that Lorex does not use the iOS 11. I just called Lorex. It needs to be updated through Lorex.... I know this has been a problem for several months and still Lorex hasn’t updated the app....? Uhh let’s get this done Lorex.....keep up with the updates... so you can get 5 stars! ### 2/5 — App does not work with iso 11 *2018-04-16* My iPad indicates the app needs updated to work with iso 11. I too, use my iPad 24/7, this app doesn’t provide the monitoring service I need. I never had a problem before this, and it would be greatly appreciated if your app was updated. ### 1/5 — iOS update NEEDED ASAP! *2018-04-14, version 2.3* Can I get a refund on my camera system or are you folks going to release a fix? ### 1/5 — Needs update to work with IOS11 *2018-04-05, version 2.3* Has yet to be updated. Was great when it used to work. ### 1/5 — Please update app soon.😡 *2018-04-02, version 2.3* Can you kindly update the app as soon as possible.This is frustrating. Hurry up and get the app updated. Why so slow?!😡I’m extremely frustrated. Can’t even view anything. Please please update ASAP.come on guys this is totally ridiculous. It’s been almost a year and u need to update this app. ### 1/5 — Cannot use because developer hasn’t updated app to work w/iOS 11 *2018-03-30, version 2.3* Cannot use because developer hasn’t updated app to work w/iOS 11 ### 1/5 — Pure trash *2018-03-30, version 2.3* Garbage, zero customer service, garbage ! They are even too lazy to upgrade their app for ios 11 PURE GARBAGE ### 1/5 — Need update *2018-03-29, version 2.3* LorexEcoStratusHD technology need to update application asap ### 1/5 — Update *2018-03-18, version 2.3* Doesn’t work anymore, come on Lorex, please UPDATE ### 1/5 — No updates to app to operate with iOS 11 *2018-03-13, version 2.3* This company is ripping off customers with an expensive product that they will not update. A report to your state’s Better Business Bureau and a lawsuit against the manufacturer are in order. Junk without support! ## Most critical reviews (10 lowest-rated) ### 1/5 — Loren eco stratus failure *2019-11-07* Loren had the worst customer service of any product I have ever bought. To this day they have not updated the app to work with Apple products. If you buy one expect to toss it after first problem. I’m making sure the replacement I purchase is in no way owned or affiliated to the same Corp. Stay away ### 1/5 — Can’t use until updated *2019-07-02, version 2.3* Needs an update to iOS 11 for it to even work ### 1/5 — Update please *2019-04-07, version 2.3* Please update so it works on IOS 11. ### 1/5 — App needs updating *2019-04-07, version 2.3* Trying to open on my iPad and note pops up saying app needs updating. No longer works ### 1/5 — Loved this app until the stopped supporting iOS *2019-02-15* I have spent a year talking with lorex about them updating their app as I have 3 years left on the extended warrantee they sold me claiming their products worked with iOS an Mac. - they have done nothing in 12 months to resolve the problem. Avoid this companies products they do not stand behind their products ### 1/5 — UPDATE THE APP PLEASE *2019-01-19, version 2.3* WOULD YOU PLEASE UPDATE THIS APP FOR IPAD. IOS 12.1.1 ### 1/5 — Worthless *2018-12-10, version 2.3* The app needs updated to work with IOS 11. Since the developers refuse to update the app it renders my camera viewing, and future purchases, with Lorex pointless. ### 1/5 — Lorex *2018-11-25, version 2.3* I have 3 systems at 3 different locations! They are always going down, and it's a night mare trying to get them back up. What good is having a security systems if you can't fix it remotely? ### 1/5 — Update. Ended. Critic *2018-10-24, version 2.3* Let’s get on the ball. We need updates ### 1/5 — Update for iOS 11 *2018-10-03, version 2.3* Why doesn’t LorexEcoStratusHD keep with the times....very frustrating!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Updates to the app *2018-03-09* When will this take place, I am unable to get access to my devices because of the outdated version of this app, is there a status or time line to accomplish this, it has been quite a while. The app is pretty good when it works,,,...... ### 5/5 — Works Great!!! *2015-03-14* Disregard all the negative reviews, the app works great it you follow the instructions on how to use it. I was also frustrated at first until I read the instructions located in the settings/help (settings is the gear like icon on the bottom left side). ### 4/5 — HELP LOREX CONNECT TO MY NVR PORT 8000 *2021-02-21, version 2.3* It worked very well until I upgraded my iPad pro to 14.3. Thank you . . . . . ### 4/5 — Need to upgrade app to 11.0ios *2018-06-13, version 2.3* Lorex Your app does not work now on the updated iPad iOS Operating system... when will it be update Summit@Shiloh COA ### 4/5 — Updating iOS 11..... *2017-09-30* Now that we have updated apple devices....unable to view the system on mobile devices....please update this app so we can use it.....thank you...was a great system...... ### 4/5 — Can you please update for iOS 11 *2017-09-20, version 2.3* Hi there the app worked fine on all off the apple devices, until we updated to iOS 11, could you please update the app there is many users that have the same issue Thank you ### 4/5 — Updated review *2015-12-01* When I purchased this product back April, the app was highly unreliable. However, for the last few months, it's been working like a champ and connects every time. Perhaps some updates have been made to the app in recent months. I'm giving it 4 stars since it was useless 6 months ago. ### 3/5 — Needs Update! *2018-12-21, version 2.3* Awesome Application please update for ios11 and 12 support!! ### 3/5 — Great app needs update *2018-03-18, version 2.3* Great app needs update for ios11. ### 3/5 — Needs updated *2017-12-13* Really liked the app until it no longer worked on IOS 11. Developer needs to update the app. Sure would be nice to monitor the wireless camera set up I bought. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-01.*