# LOTTE DUTY FREE (Global Ver.) > Mobile duty-free shopping with in-store services, curated trends, and exclusive deals. (iPhone/iPad app by Lotte Duty Free Shop.) - Source: https://appshunter.io/ios/app/lotte-duty-free-global-ver/id492083651 (this page in markdown: same URL + `.md`) - Developer: [Lotte Duty Free Shop](https://appshunter.io/developer/492083654) - Category: Shopping, Lifestyle - Price: Free - Rating: 3.70/5 from 78 App Store ratings · 152 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 110 MB - Languages: American English, Japanese, Korean, Chinese (Simplified, China), Chinese (Traditional, Taiwan), Vietnamese - Released: 2012-01-07 - Data updated: 2026-08-26 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/lotte-duty-free-global-ver/id492083651/reviews.md ## What is LOTTE DUTY FREE (Global Ver.)? Lotte Online Duty Free unveils new inclusive shopping experiences. Meet the most powerful duty free brand in Korea and enjoy the new mobile duty free shopping paradise faster and easier for everyone. [High quality features and services] 1. IN-STORE SERVICES: Improves the customer’s in-store shopping experience with different mobile shopping services such as brand store visit reservation, mobile queue ticket, and self-checkout services. 2. HOME: Offers unmissable chances Lotte Duty Free prepares for their customers.. 3. TREND: Shows different visual and product curations created by Lotte Duty Free editors. 4. EVENT: Helps customers navigate online and in-store promotions more comfortably. 5. SALE: Presents today’s deals, glitching deals, and other money saving special deals. 6. RANKING: Gives a special duty free shopping guide that helps customers shop more quickly and easily. ■ App permissions Lotte Duty Free observes and is bound by Paragraph 2, Article 22 (Gathering and Handling of Personal Information) of the Act on Promotion of Utilization of Information and Communications Network. Please read the following details and give your consent for access, collection, and use of your personal information by Lotte Duty Free in accordance with the Network Act+E27. The Lotte Duty Free App will only access, collect, and use the following information with your consent for the purposes stated. You can change your app permissions whenever you want. Additional permissions are not required to use the Lotte Online Duty Free App. [Additional] - Notification: notifies deals, offers, promotions, and recommendations - Biometric authentication : Sign in using biometric authentication. - Camera: uses the device’s camera to read QR codes and scan your passport details pages. - Photos, media, and files: uses photos in the device. - Microphone/speech recognition: enable voice search - Location: for in-store checkout. ※ Customer service center Online shopping: +82-1688-3020 09:00 to 18:00 (KST) - DUTY 4 EARTH Lotte Duty Free ## Key features - In-store service reservations - Mobile queue tickets - Self-checkout services - Curated product trends - Online and in-store promotions - Daily deals and sales - Biometric sign-in ## Recent user reviews (10 of 152) All indexed reviews: https://appshunter.io/ios/app/lotte-duty-free-global-ver/id492083651/reviews.md ### 3/5 — Foreign credit card error ⭐ *2026-06-26* I’m trying to buy items before my trip, but the app keeps throwing an error whenever I try to check out using my foreign credit card. Please fix this payment error so international travelers can actually can use the app! **Developer response:** Dear yhduckett, We sincerely apologize for the inconvenience. Please contact our 1:1 Inquiry service or customer center at +82-1688-3020 with a detailed description of the issue and your device information. We will review it promptly and provide further guidance. Once again, we deeply apologize and will do our best to serve you better. ### 1/5 — 海外カード決済できず *2026-05-02* 最後決済する時結局韓国カードしか使えないので諦めました **Developer response:** りん 光希様、いつもロッテ免税店をご利用いただき、誠にありがとうございます。 この度はご不便をおかけし、心よりお詫び申し上げます。 ロッテ免税店アプリを日本語でご利用の場合、会員情報の国籍が「日本」に登録されている必要がございます。国籍が日本に設定されている場合のみ、ご注文および決済時にVISA、MasterCard、JCB、AMERICAN EXPRESSブランドのクレジットカードをご利用いただけます。 お客様よりいただいた貴重なご意見は担当部署に共有し、より便利なサービスを提供できるよう改善に努めてまいります。 引き続きご愛顧のほどよろしくお願い申し上げます。 ### 1/5 — ログイン出来ない、、 *2025-11-04* 五年前まで使ってましたがログイン出来ないですIDパスワード検索も検索出来ない、新規登録もパスポートは既に登録されてるから無理、問い合わせフォームもないしどうしたらいいですか？Lpointもログインむりでした **Developer response:** きまかなあま様 平素より格別のお引き立てを賜り、厚く御礼申し上げます。 この度はご利用にあたってご不便をおかけし、心よりお詫び申し上げます。 休眠会員の場合、Eメールによる本人認証が必須となっておりますが、登録されているメールアドレスが有効でない場合には認証ができず、今回の問題が発生したものと考えられます。 そのような場合は、ロッテ免税店カスタマーセンター内の「非会員のお問い合わせ」もしくはお電話(+82-1688-3070)にてご連絡くださいますようお願い申し上げます。 改めまして、ご不便をおかけしましたことを深くお詫び申し上げます。 今後もお客様にご満足いただけるサービスを提供できるよう、最善を尽くしてまいります。 何卒よろしくお願い申し上げます。 ### 1/5 — 携帯電話番号の入力ができない *2025-09-23* 携帯電話番号の入力欄がグレーアウトしていて登録できず、購入できませんでした。 一度退会し、再度会員登録もしてみましたが、アプリ・Webサイトどちらも入力できない。 少なくとも昨年は普通に購入できていました。改善を望みます。 **Developer response:** myrt0003様 平素より格別のお引き立てを賜り、厚く御礼申し上げます。 この度は一時的なシステムエラーにより「会員登録ページ」のご利用がご利用いただけず、ご不便をおかけしましたこと、深くお詫び申し上げます。 現在は復旧が完了し、正常にご利用いただける状態となっております。 改めてご不便をおかけしましたことを心よりお詫び申し上げます。 今後はより安定的かつ便利なサービスをご提供できるよう、全力を尽くしてまいります。 今後ともご愛顧のほど心よりお願い申し上げます。 ### 4/5 — The payment experience needs improvement *2025-07-31* Switching apps to pay can be tedious, but purchasing duty-free products is convenient overall. **Developer response:** Dear Hywithgod, Thank you sincerely for sharing your valuable feedback with us. We will continue doing our best to make your shopping experience with Lotte Duty Free even more enjoyable and convenient. We truly appreciate your continued support. ### 1/5 — 一个登录找回密码的flow都做不好 *2025-05-27, version 8.3.57* button有时候按不了，app端更新密码了后天数据也没及时同步。真拉啊 ### 1/5 — Rubbish app *2025-03-09, version 8.3.52* The most terrible app. 反人类操作 ### 4/5 — 日本語復活！？ *2024-10-31* 日本語が一時期利用出来なくて、使ってなかったですが、また日本語が使えるようになり、ありがたいです！！ **Developer response:** いつもロッテ免税店をご利用いただきありがとうございます。 おっしゃった購入内訳については、各言語別に別途管理されており、キャンディは言語変更テスト時に正常に積み立て可能な状態ですが、まだ同じエラーが発見された場合、カスタマーサポート(1688-3000)にお問い合わせください。 ### 3/5 — 日本語版再開しましたよ！2024.10.30 *2024-10-30* なんと！終了してた日本語版再開していました。 設定から日本語に変更したらOKです。 でも購入履歴が消えています。なぜ？ 購入履歴が無いからレビュー出来ず困っています。また、キャンディーも集めていたけど日本語版に変更したら終了しましたとなりカレンダーのページに行けない。ブラウザで英語版にログインしたら集める事ができたので集めましたが面倒です。 改善期待します。 **Developer response:** いつもロッテ免税店をご利用いただきありがとうございます。 お話しいただいた購入内訳については、各言語別に別途管理されており、キャンディは言語変更後も正常に積み立て可能な状態です。 ご不明な点がございましたら、カスタマーサポート(1688-3000)までお問い合わせください。 今後とも便利にショッピングをお楽しみいただけるよう取り組んでまいります ### 5/5 — 롯데면세점 최고입니다 *2024-10-21* 롯데면세점의 최근 변화가 정말 인상적입니다. 안정성을 위한 업데이트가 최근까지 이어졌고, 쇼핑 경험도 훨씬 편리해졌습니다. 롯데면세점은 다양한 상품과 경쟁력 있는 가격으로 이미 많은 사람들이 선호하는 곳이었지만, 최근 업데이트로 더욱 발전했습니다. 특히, 어플의 디자인이 세련되었고, 사용성이 크게 향상되었습니다. 예전에는 다소 불편했던 부분들이 개선되어 속도와 안정성 면에서 크게 향상되었으며, 원하는 상품을 찾고 비교하기도 훨씬 쉬워졌습니다. 이제는 면세점 어플이라기보다는 고급 쇼핑몰처럼 꾸며졌고, 카테고리별 정리가 잘 되어 있어 사용자에게 편리함을 제공합니다. 게다가, 예전에는 자주 다운되거나 오류가 발생했던 점도 이번 업데이트로 해결되었습니다. 이번 업데이트는 개발자들의 세심한 노력이 엿보이는 부분입니다. 또한, 최근에는 이벤트도 더욱 다양해졌으며, 롯데면세점의 대표적인 장점인 풍부한 이벤트를 쉽게 확인할 수 있습니다. 중국어 번체 사이트 오픈 등 해외 사용자들까지 고려한 세심한 부분이 돋보이며, 이제는 어플만으로도 충분한 쇼핑을 할 수 있는 환경이 마련되었습니다. 해외여행을 준비한다면 롯데인터넷면세점을 적극적으로 활용하는 것이 현명한 선택일 것입니다. **Developer response:** 안녕하세요, 김폭풍 고객님, 멋진 리뷰 감사합니다. 고객님의 긍정적인 경험을 다른 분들과 공유해 주셔서 정말 감사드립니다. 앞으로도 고객님들과 함께 성장하며, 더욱 가치 있는 경험을 제공하겠습니다. 롯데면세점의 여정에 함께해 주셔서 감사합니다. ## Frequently asked questions about LOTTE DUTY FREE (Global Ver.) ### What does the LOTTE DUTY FREE app do? This app provides a comprehensive mobile duty-free shopping experience. It allows users to reserve in-store services like brand store visits and queue tickets, access self-checkout, browse curated product trends, and discover online and in-store promotions and sales. ### What are the key features of the app? Key features include in-store service reservations, mobile queue ticketing, self-checkout, curated trend selections, event and promotion navigation, daily deals, and a ranking system for quicker shopping. It also supports biometric authentication for sign-in. ### Is the app free to use? Yes, the app is free to download and use. While the app itself is free, it facilitates duty-free purchases which are made within the app or in-store. ### What permissions does the app require? The app may request permissions for notifications, biometric authentication, camera (for QR codes and passport scanning), photos/media/files, microphone/speech recognition (for voice search), and location (for in-store checkout). These permissions are used to enhance the shopping experience and can be managed by the user. ### Who is this app designed for? This app is designed for travelers and shoppers who wish to enhance their duty-free shopping experience. It caters to those who want to shop more efficiently, access exclusive deals, and utilize convenient in-store services through their mobile devices. ## Version history (last 5 releases) ### 8.3.79 — 2026-07-14 Performance and stability improvements We look forward to providing you with the best possible service. ### 8.3.78 — 2026-07-13 Performance and stability improvements We look forward to providing you with the best possible service. ### 8.3.77 — 2026-06-30 Performance and stability improvements We look forward to providing you with the best possible service. ### 8.3.76 — 2026-05-25 Performance and stability improvements We look forward to providing you with the best possible service. ### 8.3.75 — 2026-04-28 Performance and stability improvements We look forward to providing you with the best possible service. ## Apps similar to LOTTE DUTY FREE (Global Ver.) | App | Rating | Price | Category | | --- | --- | --- | --- | | [YG SELECT](https://appshunter.io/ios/app/yg-select/id1078896678) | 3.6 (27) | Free | Shopping | | [山姆会员商店 Sam's Club China](https://appshunter.io/ios/app/sams-club-china/id818237113) | 4.7 (2,016) | Free | Shopping | | [别样海外购 - 海淘专家一站式服务](https://appshunter.io/ios/app/id947269781) | 4.0 (62) | Free | Shopping | | [55海淘-带你去海外网站买好物](https://appshunter.io/ios/app/55/id681631863) | 4.8 (6) | Free | Shopping | | [Shinsegae Duty Free](https://appshunter.io/ios/app/shinsegae-duty-free/id1174635397) | 1.4 (20) | Free | Shopping | | [新罗爱宝客免税店](https://appshunter.io/ios/app/id1113366036) | 4.6 (9) | Free | Shopping | ## More apps by Lotte Duty Free Shop - [롯데면세점 이음](https://appshunter.io/ios/app/id1227367186) - [롯데면세점 럭스몰](https://appshunter.io/ios/app/id1552677711) - [DUET](https://appshunter.io/ios/app/duet/id6608968616) All apps by Lotte Duty Free Shop: https://appshunter.io/developer/492083654 ## Related topics [lotte duty free](https://appshunter.io/ios/topics/lotte-duty-free) · [lotte duty free shop](https://appshunter.io/ios/topics/lotte-duty-free-shop) · [lotte](https://appshunter.io/ios/topics/lotte) · [lotte duty free singapore](https://appshunter.io/ios/topics/lotte-duty-free-singapore) · [lotte duty free korea](https://appshunter.io/ios/topics/lotte-duty-free-korea) · [shinsegae duty free](https://appshunter.io/ios/topics/shinsegae-duty-free) · [the shilla duty free shop](https://appshunter.io/ios/topics/the-shilla-duty-free-shop) · [duty free eg](https://appshunter.io/ios/topics/duty-free-eg) · [hyundai duty free](https://appshunter.io/ios/topics/hyundai-duty-free) · [shila duty free](https://appshunter.io/ios/topics/shila-duty-free) · [duty free](https://appshunter.io/ios/topics/duty-free) · [lotte world](https://appshunter.io/ios/topics/lotte-world) · [red by dufry](https://appshunter.io/ios/topics/red-by-dufry) · [airstar duty free](https://appshunter.io/ios/topics/airstar-duty-free) · [shilla duty free](https://appshunter.io/ios/topics/shilla-duty-free) · [duty olive](https://appshunter.io/ios/topics/duty-olive) · [olive young global](https://appshunter.io/ios/topics/olive-young-global) · [lotte world adventure](https://appshunter.io/ios/topics/lotte-world-adventure) · [olivia young](https://appshunter.io/ios/topics/olivia-young) · [ridgid link](https://appshunter.io/ios/topics/ridgid-link) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*