# LOTTE HOTELS & RESORTS — LOTTE HOTELS & RESORTS deals > Official app for LOTTE HOTELS & RESORTS for reservations, promotions, and membership. (iPhone/iPad app by Hotel Lotte Co., Ltd.) - Source: https://appshunter.io/ios/app/lotte-hotels-and-resorts/id1063239345 (this page in markdown: same URL + `.md`) - Developer: [Hotel Lotte Co., Ltd](https://appshunter.io/developer/463397384) - Category: Travel, Lifestyle - Price: Free - Rating: 4.70/5 from 137 App Store ratings · 32 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 71 MB - Languages: American English, Burmese, Japanese, Korean, Russian, Chinese (Simplified, China), Vietnamese - Released: 2016-01-08 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/lotte-hotels-and-resorts/id1063239345/reviews.md ## What is LOTTE HOTELS & RESORTS? App info Easy room reservations, promotions, and membership! Global benefits exclusively on the official LOTTE HOTELS & RESORTS app Enjoy convenient reservations and promotions when you use the official LOTTE HOTELS & RESORTS app! Stay up to date with the latest information on all LOTTE HOTELS & RESORTS brands and locations, both domestic and international.   News Enjoy your stay with LOTTE HOTELS & RESORTS. Please update to the latest version to seamlessly plan your trip and enjoy an enhanced experience. 1. A fresh new homepage 2. Improved room and dining usability 3. Online payment 4. Merging Rewards member accounts and simplified identity verification 6. Checking in and getting a mobile key   About the service 1. About LOTTE HOTELS & RESORTS LOTTE HOTELS & RESORTS is the largest hospitality group in Korea, encompassing the premium landmark luxury hotel brand SIGNIEL, the 5-star hotel brand LOTTE HOTELS, the premium business hotel brand LOTTE CITY HOTELS, the lifestyle hotel brand L7 by LOTTE HOTELS, as well as LOTTE RESORT, which offers refined relaxation, and ART VILLAS, a private luxury resort. We also operate brand chains in the United States, Russia, Japan, Vietnam, Myanmar, and Uzbekistan, as we continue to grow into one of Asia’s top three global hospitality groups. LOTTE HOTELS & RESORTS aims to become a mark that moves the hearts of customers through dignified service and facilities anytime, anywhere across the globe. 2. Main functions of the mobile app ⁃ Find a hotel: Search hotels by region or brand and check hotel locations ⁃ Rates/reservations: Instant room and restaurant reservations and reservation history search ⁃ Promotions: Packages and promotions for rooms at each branch around the world, as well as dining ⁃ Facilities: Dining, facilities, and wedding convention details ⁃ Membership: Membership registration, point search, and member-exclusive coupons ⁃ Multi-language support: Available in English, Korean, Japanese, Chinese, Russian, Vietnamese, and Burmese ⁃ Other features: Photo gallery by hotel, connecting to the Customer Center, etc. 3. Official website: http://www.lottehotel.com 4. Information on optional access permissions for services - Notifications: To receive information on new packages and promotions - Storage space and photos: Customer Voice, missing points inquiries, or complaint reports - Camera: To take photos for Customer Voice, missing points inquiries, or complaint reports - Bluetooth: To use the mobile key service - Contact information: To access and edit contacts when sharing a mobile key - Calendar: To register a reservation schedule - Location service: To use the mobile key service - Biometric verification: To use the sign-in service * You can still use our service without optional access permissions. * To change access permissions, go to Settings → LOTTE HOTELS & RESORTS app. ## Key features - Room and restaurant reservations - Exclusive promotions and packages - Membership management and coupons - Online payment options - Mobile key for check-in - Multi-language support ## Recent user reviews (10 of 32) All indexed reviews: https://appshunter.io/ios/app/lotte-hotels-and-resorts/id1063239345/reviews.md ### 4/5 — 앱 이용동의 *2026-07-17* 누르고싶은데 스크롤도 없는게 버튼이 안뜸 한화면에 들어오게 해줘야 동의하지요 **Developer response:** 안녕하세요, 롯데호텔 입니다. 고객님께서 롯데호텔 앱을 이용하시는 과정에 불편을 드려 죄송합니다. 롯데호텔 앱에서는 스크롤 막대가 표시되지 않더라도 화면을 위·아래로 밀어 주시면 이동이 가능합니다. 동의 버튼은 화면 하단의 검은색 영역에서 확인하실 수 있습니다. 혹시 동일한 현상이 계속될 경우 번거로우시겠지만 화면 캡처, 사용 기기 모델명 등 정보를 헬프데스크(helpdesk@lotte.net)로 보내 주시면 신속히 안내드리겠습니다. 앞으로도 고객님의 고견을 귀담아 듣는 롯데호텔이 되겠습니다. 항상 고객님의 가정에 행복과 평안이 가득하시길 기원합니다. 감사합니다. ### 5/5 — 리워즈 멤버십 이용 후기 *2026-05-27* 보통 타 사이트 예약이 더 할인되는 경우가 있어 호텔 사이트 예약이 손해인 경우가 많은데 리워즈 멤버십이 있어 할인 받고 바로 예약할 수 있어 좋았습니다 **Developer response:** 안녕하세요, 롯데호텔입니다. 저희 롯데호텔 APP을 이용해 주시고 좋은 의견을 남겨 주셔서 감사합니다. 앞으로도 고객님께 더욱 만족스러운 서비스를 제공해 드리기 위해 노력하겠습니다. 항상 고객님의 가정에 건강과 행복이 가득하기를 기원합니다. 감사합니다. ### 5/5 — 예약창에서 잠깐 다른 어플로 나가면.. *2026-05-19* 예약창에서 잠깐 어플 나가면 스크롤이 안되고 버벅거려요ㅜㅜ **Developer response:** 안녕하세요, 롯데호텔입니다. 저희 롯데호텔 APP을 이용하신 고객님께 충분한 만족을 드리지 못하여 죄송합니다. 고객님의 고견을 귀담아 앞으로 더 편리한 화면과 빠른 서비스 제공을 위해 노력하겠습니다. 부족한 부분을 개선할 수 있도록 소중한 의견을 남겨주셔서 감사드립니다. 감사합니다. ### 2/5 — Buggy *2025-12-24* Sign up is pretty poor and portions of the form populate when attempting to fill out each section. Credit card form pulled up a separate number pad which was very odd. The experience makes you feel like you’re being scammed. Hotels itself on the other hand, amazing. **Developer response:** Dear Customer, Sorry that you are having trouble with LOTTE HOTEL APP. We will do our best to minimize inconvenience in the sign up process that you mentioned. Thank you for your opinions and hope you have a great time with us. ### 3/5 — 로그인 오류 *2025-12-08* 로그인이 안되네요. 비밀번호 재설정을 해도 안되고, 문의 하려고 해도 로그인 하라고 하고..PC, app 둘 다 안됩니다. 인증/비번 재설정만 몇번을 하는지.. **Developer response:** 안녕하세요, 롯데호텔입니다. 저희 롯데호텔 APP을 이용하신 고객님께 충분한 만족을 드리지 못하여 죄송합니다. helpdesk@lotte.net으로 고객님의 성함, 전화번호, 리워즈 ID를 전달 주시면 말씀 주신 현상 확인 도와드리겠습니다. 앞으로도 불편함을 개선하도록 노력하겠습니다. 감사합니다. ### 5/5 — 불편함 피드백 *2025-11-23* 1. 가끔 자동 로그인이 해제됩니다. 타 앱보다 자동 로그아웃이 빈번하게 발생합니다. 2. 내 정보에서 내년 예상 등급이 Platinum인 경우, ”잔여 투숙 예약“ 이 “박” 으로 출력되고 잔여 적립 포인트가 “UndefinedP” 로 출력됩니다. 사용엔 지장 없지만 프론트엔드에서 렌더링 예외처리가 안 된 게 느껴집니다. **Developer response:** 안녕하세요, 롯데호텔입니다. 롯데호텔 APP을 이용하시는 과정에 불편을 드려 대단히 죄송합니다. 현재 멤버십 개편 서비스를 준비 중에 있습니다. 5월 9일(예상) 이후 롯데호텔 홈페이지 및 APP에서 포인트 조회 및 사용 가능합니다. 예약 조회는 현재 정상적으로 서비스 제공하고 있으나, 동일한 현상이 발행할 경우 helpdesk@lotte.net 으로 고객님의 리워즈 번호, 아이디를 전달해 주시면 면밀히 확인하여 조치하도록 하겠습니다. 소중한 시간을 내어 남겨주신 의견을 바탕으로 동일한 오류가 다시 발생하지 않도록 더욱 철저히 관리하겠습니다. 다시 한번 깊은 사과의 말씀을 올립니다. ### 5/5 — Spectacular *2025-07-29* Perfect in every way! **Developer response:** Dear Valued Customer, Thank you for using the LOTTE HOTEL app and for sharing your feedback with us. We are committed to continually improving our services to ensure you have the best experience possible. We hope you have a wonderful stay with us. Thank you. ### 5/5 — 예약편리 *2025-07-25* 호텔및 패키지선택등이 편하네요 앱에 사소한 오류부분만 해결되면 더 좋을듯합니다 **Developer response:** 안녕하세요, 롯데호텔입니다. 저희 롯데호텔 APP을 이용해 주시고 좋은 의견을 남겨주셔서 감사합니다. 고객님께서 말씀해 주신 부분과 더불어 지속적으로 개선해 나갈 수 있도록 노력하겠습니다. 항상 고객님의 가정에 건강과 행복이 가득하기를 기원합니다. 감사합니다. ### 1/5 — Terrible app *2025-07-02* One of the most tedious apps I’ve used in a long time. I’m just trying to register for an upcoming stay, but the process is unintuitive and clunky. It won’t send a confirmation, so the entire lengthy sign-up was a waste of time. **Developer response:** Dear Valued Customer, This is LOTTE Hotels. We sincerely apologize for not meeting your expectations while using the LOTTE Hotels app. Currently, our email delivery service is operating normally. If you did not receive the email verification during the registration process, please check your spam folder to ensure it was not filtered there. We will continue to work on improving the user interface for the registration process and strive to provide better services in the future. Thank you. ### 5/5 — 이런 앱은 *2025-06-14* 절대로 없어지면 안 되는 앱 1위 입니다.리뷰가 도움이 되기 바랍니당 **Developer response:** 안녕하세요, 롯데호텔입니다. 롯데호텔 APP을 이용해 주시고 좋은 의견을 남겨주셔서 감사합니다. 앞으로도 고객님께 만족스러운 서비스를 제공해 드리기 위해 더욱 노력하겠습니다. 항상 고객님의 가정에 건강과 행복이 가득하기를 기원합니다. 감사합니다. ## Frequently asked questions about LOTTE HOTELS & RESORTS ### What is the latest version of LOTTE HOTEL and when was it last updated? The latest version of LOTTE HOTEL is 4.0.9. It was last updated on March 26, 2026, ensuring users have the most seamless trip planning and enhanced experience. ### How do I find a hotel using the LOTTE HOTEL app? You can find a hotel by searching for them based on region or brand directly within the app. The app also allows you to check hotel locations to aid your planning. ### Can I make restaurant reservations through the LOTTE HOTEL app? Yes, the app supports instant room and restaurant reservations. You can also search your reservation history for both rooms and dining. ### What benefits does LOTTE HOTEL membership offer? Membership within the LOTTE HOTEL app allows for registration, point searches, and access to member-exclusive coupons. This enhances your experience with special offers. ### Does LOTTE HOTEL support multiple languages? Yes, the app offers multi-language support, including English, Korean, Japanese, Chinese, Russian, Vietnamese, and Burmese, catering to a global user base. ### What are the optional access permissions for the LOTTE HOTEL app? Optional permissions include notifications for promotions, storage for customer voice reports, camera for photo uploads, Bluetooth for mobile keys, contacts for sharing, calendar for reservations, location for mobile keys, and biometrics for sign-in. You can still use the service without granting these. ### How does LOTTE HOTEL compare to other hotel booking apps? LOTTE HOTEL offers direct access to promotions and membership benefits specific to their brands, alongside features like mobile keys and integrated online payments, which may differ from general booking platforms. ### Is the LOTTE HOTEL app suitable for all ages? The app has an age rating of 4+, making it suitable for most users. It is designed for planning travel and accessing hotel services. ## Version history (last 5 releases) ### 4.1.2 — 2026-07-29 Experience your journey with LOTTE HOTELS & RESORTS. Update now for a better stay and exclusive rewards! This update includes: Enjoy richer experiences and greater benefits with LOTTE HOTELS & RESORTS. More Stays, Better Rewards. ### 4.1.1 — 2026-07-12 Experience your journey with LOTTE HOTELS & RESORTS. Update now for a better stay and exclusive rewards! This update includes: Integration of LOTTE HOTEL and LOTTE RESORT apps Enjoy richer experiences and greater benefits with LOTTE HOTELS & RESORTS. More Stays, Better Rewards. ### 4.1.0 — 2026-05-20 Experience your journey with LOTTE HOTELS. Update now for a better stay and exclusive rewards! This update includes: - Implement AppsFlyer SDK deep linking - Implement Mobile Key log event tracking - Build with Xcode 26 Enjoy richer experiences and greater benefits with LOTTE HOTELS. More Stays, Better Rewards. ### 4.0.9 — 2026-03-26 Experience your journey with LOTTE HOTELS. Update now for a better stay and exclusive rewards! This update includes: • Application of app integrity protection solution • Implementation of deep linking • Integration of a new mobile key library Enjoy richer experiences and greater benefits with LOTTE HOTELS. More Stays, Better Rewards. ### 4.0.8 — 2026-03-09 Experience your journey with LOTTE HOTELS. Update now for a better stay and exclusive rewards! This update includes: • Enhanced in-app webview stability and security Enjoy richer experiences and greater benefits with LOTTE HOTELS. More Stays, Better Rewards. ## Apps similar to LOTTE HOTELS & RESORTS | App | Rating | Price | Category | | --- | --- | --- | --- | | [Incheon Airport+](https://appshunter.io/ios/app/incheon-airport-plus/id581487293) | 2.4 (20) | Free | Travel | | [AIR BUSAN](https://appshunter.io/ios/app/air-busan/id603844013) | 2.4 (13) | Free | Travel | | [STAYFOLIO](https://appshunter.io/ios/app/stayfolio/id1546581749) | 4.8 (173) | Free | Travel | | [Jeju air](https://appshunter.io/ios/app/jeju-air/id373053637) | 1.0 (2) | Free | Travel | | [신라호텔 - 호텔예약](https://appshunter.io/ios/app/id1297887151) | 1.2 (13) | Free | Travel | | [THE LOUNGE / 더라운지](https://appshunter.io/ios/app/the-lounge/id1202136480) | 4.7 (65) | Free | Travel | ## More apps by Hotel Lotte Co., Ltd - [Daddl(다들)](https://appshunter.io/ios/app/daddl/id6483041995) - [롯데월드 어드벤처](https://appshunter.io/ios/app/id6744043800) - [롯데월드 어드벤처 부산](https://appshunter.io/ios/app/id6744044083) All apps by Hotel Lotte Co., Ltd: https://appshunter.io/developer/463397384 ## Related topics [lotte](https://appshunter.io/ios/topics/lotte) · [lotte world app](https://appshunter.io/ios/topics/lotte-world-app) · [lotte world](https://appshunter.io/ios/topics/lotte-world) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*