# Lotus and Luna — user reviews > 15 indexed App Store user reviews of Lotus and Luna by Lotus and Luna, rated 4.90/5 from 629 ratings. - Source: https://appshunter.io/ios/app/lotus-and-luna/id6471498558/reviews - App overview in markdown: https://appshunter.io/ios/app/lotus-and-luna/id6471498558.md - Rating breakdown: 5★ 594 · 4★ 25 · 3★ 7 · 2★ 1 · 1★ 2 ## What do users think of Lotus and Luna? Overall sentiment: positive **Pros** - 👍 Comfortable and flattering clothing - 💎 High-quality, ethically-sourced jewelry - 🤝 Friendly and helpful customer service - 🛒 Seamless in-app shopping experience **Cons** - 🚫 Sizing issues, with some items running small - ⏱️ Slow response times from customer service - 🔍 Difficult to navigate website and app **Commonly reported bugs** - Shipping fee issues for e-gift cards - Newsletter pop-up blocking contact form **Most requested features** - Offer more size options and inclusive sizing - Improve app functionality and user experience - Provide faster and more responsive customer support ## Newest reviews (3 of 15) ### 5/5 — Brand app level up! *2024-03-18* Love this brand already, but the experience of the app just makes it 10x better! Easier shopping & checkout. Navigation is seamless. Love everything about Lotus & Luna 🫶 ### 5/5 — Love it! *2024-03-18* Absolutely love Lotus & Luna and this app is well developed. I love the way there are in app exclusives!! ### 5/5 — Made the Shopping Experience even better *2024-02-21* I am in LOVE with the lotus and Luna app!! It has made my shopping experience so much better. One thing I love most is being notified about sales and making wishlists. I’ve used a lot of different retail apps, and this is for sure one of my favorites. ## Most critical reviews (10 lowest-rated) ### 1/5 — App & Website is horrible *2025-10-17* Was looking to purchase a gift card for a friend, I tried both the website and the app and both kept saying I needed to pay a shipping fee for an E-gift card. I’m assuming it’s because of the “free” essential oil roller they automatically attach to your order that you’re forced to pay shipping on—they don’t even allow you to remove the essential oil roller to avoid the shipping fee—again I was just trying to purchase an E-Gift Card. So, I tried contacting them, but couldn’t because of the newsletter pop up prompting me to enter my email that I couldn’t exit out of, this newsletter pop up was blocking the contact form—this problem was on both the website and the app, so that tells me it’s not just a problem with my browser. All around a frustrating experience. Not trying to bash this company, but they really should fix their app and website to create a better user experience. ### 1/5 — Poor Service, Low end Quality *2025-03-08* I have made a couple orders the first being a large order. The smalls run too small. I always wear smalls in everything and their shorts fit like an xs. Customer service is snail slow at getting back at emails, and the app needs a lot of improvement. If you make an exchange the app will charge their customers full price on the exchange. Nobody answers right away. It takes a week inbetween responses. For this process point I do not recommend this company ### 5/5 — Lotus and luna is the best *2025-10-15* Lotus and luna has the best clothes and the friendliest people!! ### 5/5 — Loved these harem pants! *2025-05-28* Beautiful fabric , light weight, nice fitting elastic waist without being too tight. I would buy one in every color! ### 5/5 — I’m obsessed & addicted!! *2025-05-25* Luv the material., comfy & fits my petite size 5’0 ., luv the jewelry!! Bought lots of gifts & for myself! 🥰 also referred to my friends ., my 3 rd purchase in a month!! Aloha from Hawaii ### 5/5 — I love this brand! *2025-05-20* Lotus & Luna is one of my favorite brands for apparel and accessories! High quality, crafted with love and by artisans who are named, I love love love every piece from Lotus & Luna that I own! ### 5/5 — Great pants *2025-01-02* I gave these pants to all my girlfriends, my daughters and my granddaughters and every woman loves them. I keep a stash when they go on sale. Love them! ### 5/5 — Love everything! *2024-12-27* What isn’t to love?! ### 5/5 — Sahara harem pants *2024-05-10* These pants are the cutest, most comfortable and flattering pants I have ever purchased. I want them in every color and I never want to take them off. Love them! ### 5/5 — Thank you *2024-04-11* I love the delicate jewelry! Perfect for everyday wear, and I love their attention to ethical sourcing! ## Most praised reviews (2 highest-rated) ### 5/5 — Great app! *2024-03-18* Just like the brand, I love everything about the app! It’s easy to use and well designed. It makes it easy to keep up with all the new releases. ### 5/5 — 🪷🌙 *2024-03-18* So glad lotus and Luna finally made an app! Makes shopping so easy and saves my info so I don’t have to login every time unlike when I shop online. Totally worth the download! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*