# Lou Malnati’s Pizzeria — user reviews > 354 indexed App Store user reviews of Lou Malnati’s Pizzeria by THE MALNATI ORGANIZATION, rated 4.83/5 from 63,288 ratings. - Source: https://appshunter.io/ios/app/lou-malnatis-pizzeria/id1083251441/reviews - App overview in markdown: https://appshunter.io/ios/app/lou-malnatis-pizzeria/id1083251441.md - Rating breakdown: 5★ 56,355 · 4★ 4,254 · 3★ 935 · 2★ 311 · 1★ 861 ## What do users think of Lou Malnati’s Pizzeria? Overall sentiment: neutral **Pros** - 🚀 Fast and easy ordering - 👍 Convenient rewards program - 💡 Ability to save previous orders - 🚀 Smooth checkout process **Cons** - 🐛 Buggy rewards redemption - 🔧 Confusing app navigation - 🐛 Inconsistent account management - 🔧 Lack of customization options **Commonly reported bugs** - Persistent login issues - Orders not saving or syncing properly - Rewards points not updating correctly - Checkout errors when using rewards **Most requested features** - Ability to redeem multiple rewards per order - Option to add special instructions for orders - Improved rewards tracking and visibility - Easier switching between pickup and delivery ## Newest reviews (17 of 354) ### 3/5 — Mixed *2026-08-31, version 8.0.7* Sometimes it freezes or closes out on itself. Very comprehensive menu and easy to make mods to your order though. I think the ranch should be somewhere more obvious than in Salads-> Extra Dressing ### 5/5 — The app works great! *2026-08-02, version 8.0.7* Love the app! Easy to use and navigate. ### 5/5 — So much better! *2026-08-02, version 8.0.7* They fixed the app recently and it’s so much better. Thank you ### 5/5 — Great for Special Orders *2026-07-26, version 8.0.7* The app is very easy to navigate. The best part of this app is that it has the option for special orders that most people wouldn’t even think of. I have one kiddo who will not eat cheese on a pizza. The app, thankfully, has an option for that built right in. ### 5/5 — App has come a long ways! *2026-07-25, version 8.0.7* I’m so happy the app got some TLC, very polished and very functional! Love the payment processing with the pizza boxes, clever! Rewards are also now functions which is great, great UX and ease of use! Thank you! ### 4/5 — Needs a little more detail *2026-07-24, version 8.0.7* The app is good but for me it would be better if some items had details. Like extra side items deep or thin tomatoes, what does that mean? ### 5/5 — Heidi *2026-07-20, version 8.0.7* The App is super easy to use! Lou Malnati’s is always a treat =) ### 5/5 — Easy to use *2026-07-19, version 8.0.7* Wonderful app with great deals. Easy to use! ### 5/5 — Great App *2026-07-16, version 8.0.7* Great App! Makes ordering very easy and the rewards are great! ### 5/5 — Quick and easy to use the app *2026-07-11, version 8.0.6* Please don’t change a thing ### 5/5 — Always Great! *2026-07-11, version 8.0.6* Love everything on the menu, always a hit with out of town visitors!! ### 4/5 — Great pizza, pretty good app! *2026-07-08, version 8.0.5* We love Lou’s pizza, and we use the app to order most of the time. It’s very easy to use and to earn and redeem rewards. My only complaint is that you can’t order pizzas with toppings only on half (for example- a half cheese half pepperoni pizza) from the app, so that’s why I docked it a star! Otherwise fantastic! ### 5/5 — Farnsworth store is the best! The most accommodating, friendliest location. *2026-07-05, version 8.0.5* This location is really incredible. I’m not sure if the owner is working on location or just has trained their staff to be extremely accommodating and good at their job. This place is run like the good old days when owners took pride in how they made the customer experience. If I could give 10 stars I would. Pizza is always amazing as well of course. ### 5/5 — Never a problem *2026-07-03, version 8.0.5* I only order on the App! I’ve never had a problem with it! My order is always right and always ready on time! ### 5/5 — When the deep dish craving hits *2026-06-28, version 8.0.5* Lou’s is dependable. And tasty. And conveniently close to where I live. Sign up! You get a free small pizza as a birthday reward! ### 5/5 — Easy Peeza *2026-06-27, version 8.0.5* The app makes it super easy to order my favorite pizza and my rewards points are right there too. ### 5/5 — Excellent *2026-06-25, version 8.0.5* Best damn deep dish in Chicago. No debate! ## Most critical reviews (10 lowest-rated) ### 1/5 — Lou’s Sauce Has My Heart *2026-08-25, version 8.0.7* easy to use offers delivery thru the app but the fees are a lil high its nothing compared to other deliver service apps though. ### 1/5 — This app needs work *2026-08-07, version 8.0.7* I’ve used this app for many years with no issues. However, ordering a pizza has become more difficult in recent years. In fact, I had to be contacted by the manager on clarification on the past two orders. And, in both instances, we were given a credit because our order from the app was more than what we actually wanted. This app use to be simple, now it’s not. You’re going in the wrong direction people!!! ### 1/5 — Log In Broken *2026-07-06, version 8.0.5* Fix your damn log in portal, Lou’s ### 1/5 — They change the app so you cannot customize your own pizza anymore *2026-05-31, version 8.0.4* No idea why they would do this, but they used to let you select your toppings. Now on the deep dish pizza section you can’t customize anything you have to to get full toppings of whatever and that’s it. This is stupid ### 1/5 — Missing Points *2026-04-28, version 8.0.3* Delete my over 2000 points because I’m taking a break from carbs? The diet is temporary, my not eating Lou Malnati’s is permanent. ### 1/5 — Updated App *2026-04-10, version 8.0.3* Very disappointed. They took away the option to put toppings on only 1/2 the pizza. ### 1/5 — Jen *2026-04-10, version 8.0.3* Almost every time I use the app there is a glitch. As I write this the App said I needed to update and the App in not updating. ### 1/5 — Was locked out of app. Reset pass and all points wiped out *2026-04-03, version 8.0.2* I had banked enough points for multiple free large pizzas. They zeroed out my account and when I asked for support sent a condescending reply. Private Equity killing Lou’s too. ### 1/5 — Inconsistent *2026-02-11, version 7.4.2* Site won’t load. Why do businesses outsource app development and then live with subpar user experiences? Just spinning. Never loads ### 1/5 — This App is a Joke *2025-12-21, version 7.4.1* This app gets worse and worse with each update. It should be redesigned and rewritten from the ground up. I don’t even use it anymore. I go straight to the website. ## Most praised reviews (10 highest-rated) ### 5/5 — Guaranteed good meal *2026-08-25, version 8.0.7* Good food and good service is a guarantee here! ### 5/5 — Easy to use App for the best Pizza in Chicago (thin or thick). *2026-08-22, version 8.0.7* Easy to use App. If you have a credit balance, you can use it for payment easily. ### 5/5 — Makes ordering a breeze *2026-08-21, version 8.0.7* This app works very well. It’s easy to move around the app and order what you want. Everything is clearly explained. We have ordered to this app many times and never been disappointed with the order. They always get it right ### 5/5 — Pizzariffic *2026-08-18, version 8.0.7* This is certainly easy to use this app. At least, it helps me order what I like for a pizza to pick up. ### 5/5 — Easy Peasy *2026-08-16, version 8.0.7* One of the better apps for food ### 5/5 — Love the App *2026-08-16, version 8.0.7* Very easy to use. Has all my info and preferences stored. Ordering is a breeze. ### 5/5 — Love the app and the pizza *2026-08-15, version 8.0.7* This app is super easy to use and the food is amazing! Can’t say enough about the butter crust! ### 5/5 — Great, Easy App *2026-08-10, version 8.0.7* I am a long time customer of Lou’s. I don’t know if people will remember their old app back in the day but I absolutely despised it. I’m really glad they noticed that and updated their app to what it is today. No more constant logging out and my password needing to be reset. No more glitches while ordering. Just straight to the point with some extra perks added as well. ### 5/5 — BEST PIZZA *2026-08-09, version 8.0.7* Best pizza! Great app! Chicago is the undisputed home of pizza in the entire world. ### 5/5 — Great App *2026-08-08, version 8.0.7* Aside from having one of the best pizza around, the app is so easy to use. With other apps out there, this one by far exceeds my expectations. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*