# Louisville Zoo Membership App — user reviews > 36 indexed App Store user reviews of Louisville Zoo Membership App by Speak Creative, LLC, rated 1.30/5 from 73 ratings. - Source: https://appshunter.io/ios/app/louisville-zoo-membership-app/id930910927/reviews - App overview in markdown: https://appshunter.io/ios/app/louisville-zoo-membership-app/id930910927.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 67 ## Newest reviews (19 of 36) ### 1/5 — Can’t even log in *2021-05-25, version 1.2* When renewing my membership last year, I was encouraged to use the app since they would not be giving us actual cards due to covid. I can’t even log in to it. It says my membership doesn’t exist. They really need to update and completely redo this app if it’s how we are supposed to access our membership. Luckily I was able to print off temporary cards to still use my membership. This app is unusable. ### 1/5 — Useless *2021-05-02, version 1.2* You literally can’t even put your information in to sign in? This app serves no purpose. ### 1/5 — Sucky app *2021-04-23, version 1.2* It doesn’t work, it’d be nice if it did but nope! ### 1/5 — Zero stars until I can login and actually use app *2021-04-17, version 1.2* Either the text is white or it’s not typing anything on the login page. Won’t let you sign in at all. This would have been a great tool for the zoo to have COVID or not but it needs to work to be useful. ### 1/5 — App doesn’t work *2021-04-11, version 1.2* I typed in my membership info even though nothing came up as I typed. Then it says the membership is unverified. And wants me to type in a code to verify but doesn’t give me a code through email, text, etc. I’m not sure what the point of the app is if it doesn’t work. ### 1/5 — A Thorough Disappointment *2021-04-09, version 1.2* Was excited to try the app, and beyond frustrated trying to figure out why I couldn’t enter my information. I wish I had read the reviews before I wasted my time. ### 1/5 — Can’t sign in *2021-04-07, version 1.2* You are unable to enter your information on the first page ### 1/5 — Is this an app or scam *2021-04-02, version 1.2* Unable to enter information or lookup membership. ### 1/5 — Doesn’t Work *2021-03-26, version 1.2* This app does not work, and does not even allow you to enter the information required to log in. Just doesn’t populate. ### 1/5 — Cannot log in *2021-03-08, version 1.2* Log in screen doesn’t work. No text entry accepted. ### 1/5 — Can’t enter info *2021-03-06, version 1.2* I can’t even enter my information.🤦‍♀️ ### 1/5 — Huge waste of time *2020-12-04, version 1.2* Why is this app even available? It doesn’t work and the phone # to call doesn’t get answered, and the emails I sent to get a “code” were returned as undeliverable. Frustrating that I wasted time trying to be able to use something that doesn’t work and nobody responded, not even to pet me know it doesn’t work. ### 1/5 — Can’t type in info *2020-10-09, version 1.2* The app will not allow me to type in any info to even begin. I’ve uninstalled and installed again twice. ### 1/5 — Cannot even log in *2020-10-03, version 1.2* Was told by zoo staff to use the app due to COVID & new membership card restrictions. The app will not let me even enter any information to attempt to sign in. We have been unable to use our zoo membership since we got it at the end of February. At this rate it will expire before we even get to use it for the first time!! :( ### 1/5 — Garbage *2020-09-14, version 1.2* App is completely useless! It won’t allow me to enter my info to look up my membership and they are not giving out membership cards due to COVID! ### 1/5 — Not working *2020-07-09, version 1.2* The application does not allow people to sign in and or find their member ship. Need to be fixed ### 1/5 — Awful Ap *2020-06-26, version 1.2* Not compatible with newer iPhones! Very disappointed! ### 1/5 — Not working *2020-06-26, version 1.2* How do I get a verification code? I could enter my info but could not see it as I was typing. Brought up my Membership in almost unreadable text - very faint gray on black. Pressed the “unverified” button and it asked for a code. Could not find any help or option to have a code sent to the entered email. Killed the app and tried to start from scratch, couldn’t find my info on the second try. This would be really nice to have. Please fix. ### 1/5 — Unable to sign in *2020-06-25, version 1.2* Would be nice to use but I can’t even sign in ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2023-04-22* Tried to use the app but can’t even log in. ### 1/5 — Membership login doesn’t exists *2023-04-21* I received an email with my information to sign in. Try it says it doesn’t exists! The email encourages You to use it so you can be paperless but it never works! I picked up my cards from the zoo 04/20 so I know my membership is active! ### 1/5 — App doesn’t work *2022-07-17, version 1.2.1* Even though I can log in to my membership account just fine from my laptop, the app can’t seem to locate my info. There’s no error message or anything, just a spinning circle that gives up after a while with no explanation. 🤷🏻‍♀️ ### 1/5 — Doesn’t work *2022-07-15, version 1.2.1* Says my account doesn’t exist. That is all. ### 1/5 — App simply does not work *2022-03-05, version 1.2.1* App won’t even let me log in as it says my membership doesn’t exist. ### 1/5 — Won’t take membership *2021-10-03, version 1.2.1* We wanted this to work so we didn’t have to worry about leaving our membership card at home. I was also hopeful they’d have the park map on it. Sadly I can’t even get in. It keeps refusing our membership number regardless of what I do. I hope they’re able to make this a usable app. It’s a great idea! ### 1/5 — Doesn't Work *2021-08-21, version 1.2.1* To log in you must enter a verification code that is never sent to you. ### 1/5 — Stop recommending members use this broken app *2021-07-14, version 1.2.1* It doesn’t work. Never has ### 1/5 — App doesn’t work *2021-05-28, version 1.2* You cannot type in anything to even try to login ### 1/5 — Useless *2021-05-27, version 1.2* As a long time LouisvilleZoo member I find this very disappointing. When trying to log in, the Zoo App does not receive any input from my phones keyboard. Not useable. ## Most praised reviews (2 highest-rated) ### 5/5 — Go to the zoo or call to activate *2021-10-14, version 1.2.1* This app is just an electronic version of your membership card. I mostly wanted to address all of the 1 star reviews left for this app. In order for this app to work at all, you MUST have it activated BY THE ZOO. To do that you call the zoo or go to someone at the ticket area. They give you a code and then the barcode shows up for your membership. It’s nothing exciting, but it saves a card space in my wallet and it makes it fast to show my membership for discounts and getting into the zoo. Suggestion: I know this is only for memberships, but it would be neat to see an app, or addition to this one, from the zoo that is a map. It would also to be nice to be able to see what animals are on exhibit in live time at the Islands section. ### 5/5 — Great Convenience *2018-01-24, version 1.1* This apps replaces the membership card! Makes it much easier than forgetting your card or loosing it and having to replace it. If you’re a member, you need this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*