# Lovi - AI Skin Care Scanner — user reviews > 290 indexed App Store user reviews of Lovi by Digital Skincare Inc, rated 4.60/5 from 3,723 ratings. - Source: https://appshunter.io/ios/app/lovi-ai-skin-care-scanner/id1594167292/reviews - App overview in markdown: https://appshunter.io/ios/app/lovi-ai-skin-care-scanner/id1594167292.md - Rating breakdown: 5★ 3,091 · 4★ 289 · 3★ 134 · 2★ 54 · 1★ 155 ## What do users think of Lovi? Overall sentiment: negative **Pros** - 👍 Helpful for staying accountable - 🚀 Instructional videos are great - 💡 Comprehensive and clear - 👍 Keeps you on track with skincare routine - 👍 Personalized skincare recommendations - 👍 Tracks skin progress over time - 👍 Introduced user to new products and techniques - 👍 Product scanning is useful **Cons** - 🐛 App glitches and crashes frequently - 🐛 Face scanning issues - 🐛 Buggy and doesn't work properly - 💰 Extremely expensive subscription - 💰 Unclear what you get with subscription - 💰 Difficult to cancel subscription - 💰 Unauthorized charges and billing issues - 🤖 Poor customer service and unresponsive **Commonly reported bugs** - Face scanning issues with black screen and loading circle - App doesn't progress to next day in routine - Doesn't recognize many products in database - Crashes and freezes frequently - Subscription issues and inability to cancel **Most requested features** - Automatically advance to next day without manual check - Ability to manually check/uncheck daily tasks - Manually skip to next day in routine - Availability in more countries/regions - Better integration with Apple subscriptions ## Newest reviews (12 of 290) ### 2/5 — Rausgeschmissenes Geld *2026-08-08* Zeigt jedes Mal andere Produkte an, hilft nicht wirklich ### 3/5 — My Shelf *2026-07-25* It would be really nice if the routines would update with the items that get scanned into the My Shelf portion after buying the recommended products or with stuff you already have. It could be nice to develop a community where people could donate the items that are not a match for them so others could buy at a discount. How about linking up with a Mary Kay consultant (I am one) too!? ### 4/5 — Great info but glitchy *2026-07-20, version 3.0.2* Love the info and the personalized reviews and scans but you have to restart the app every 1-2 minutes because it freezes. ### 2/5 — Needs improvement *2026-06-29* App is very glitchy and need a huge update. For starters the recommendations % ratings also take into consideration the price (which wasn't disclosed) I tried all the price setting and each time the items score would change. You're not able to make customization with the items you line into a routine. You can ask lovi but it's not very helpful. Hence app needing improvement on recommendation and customization. No real life support just scan items and figure it out. Haven't seen any change in my skin. Would feel more at ease if there was a dermatologist consulting on these products ### 3/5 — reccomendation *2026-06-22, version 3.0.2* i think i’d be nice if you did a option where we show you the routine we’re currently using right now and maybe you give us input and tell us what’s not working or what is working so we can stick with it ### 2/5 — Added supcription *2026-05-25, version 3.0.0* Look easy to use saw how it promoted through multiple people on tiktok. Added their own hidden subscription. Definitely a fraud and scam do not trust. ### 5/5 — So cool *2026-05-13, version 3.0.0* Helpful to find what my skin needs ### 2/5 — Expensive products and not free aap *2026-05-12* Everything is perfect except that we have to buy such expensive products and also pay for the aap **Developer response:** Hi, thank you for the kind words about the app itself! We understand that the combination of a subscription and premium product recommendations can feel like a lot, and we take that feedback seriously. We are always looking at ways to offer more value to our users. Feel free to reach out at care@lovi.care if there's anything we can help with. Best regards, The Lóvi Team ### 4/5 — Not sure if I’ll keep *2026-05-10* I like that it scan the face and identifies the areas that need the most attention. But I thought, the subscription would provide samples / full size of skin products recommended. Basically, I’m paying for having my face scanned and recommendations. I can get those services without having to pay for a subscription. **Developer response:** Hi, thank you for sharing this! The face scan and recommendations are genuinely at the core of what we offer, and we appreciate you giving them a try. We understand that for the price of a subscription, you'd expect more tangible value beyond analysis alone. That's a fair point and something we are always looking to improve. If you have more feedback or questions, feel free to reach out at care@lovi.care. Best regards, The Lóvi Team ### 4/5 — It’s great! But one improvement to be made :) *2026-05-03* Once you get your routine set, the different ai tools in the app don’t really communicate to update the routine. For example: I did a face scan today, it suggested me 3 products I should add to the routine: there’s no way for me to add these products to the routine, so I have now to keep track by myself of the actual routine I’m following, the app is not doing it for me. More integration between tools would be great! **Developer response:** Hi, thank you so much for this thoughtful feedback, and we're really glad the app is working well for you overall! You are touching on something our team cares deeply about: making the different tools work together seamlessly so your routine actually reflects what the app recommends. This is very much on our roadmap, and your input helps us push it forward. We appreciate you taking the time to share this! Best regards, The Lóvi Team ### 5/5 — This is very helpful *2026-05-01* I downloaded it expecting the same click bait but surprisingly it really does what the instagram ad said without charging any money. The AI analysis was pretty accurate and the recommended products were also making lot of sense. I would highly recommend trying the app. ### 5/5 — App *2026-05-01, version 2.9.9* Love all the parts to it especially shelf & wishlist and how it’s connected to items online and their substitutions A+ for me Changes with skin changes i love that ## Most critical reviews (10 lowest-rated) ### 1/5 — Why!!! *2026-07-28, version 3.0.2* You get in and your sold more and more and more. Beware of sellers traps ### 1/5 — Dúvida *2026-07-10* Me parece que o app é para venda de produtos e não para organização da rotina com os produtos que já possuo. Ou isso ou não consegui configurar 🤷🏻‍♀️ ### 1/5 — Unable to cancel subscription recurring charges *2026-07-09* I got the app canceled within the first week which was May 12. Noticed in June I got a charge for renewal called the credit card company to dispute because was unable to contact anyone at the app. The phone number on the app goes to a travel agency credit card company was able to dispute the charges. Now again in July, I’m getting reoccurring charges. Whatever you do do not get this app unless you wanna be charged every month despite canceling. ### 1/5 — Misleading Ads!! *2026-07-05, version 3.0.2* I came across one of their ads on one of my socials. The advertisement clearly shows Korean beauty products being used, and it was like a subscription type of service. Come to find out when I signed up is just an AI app that helps you pick products from Amazon. No wonder I only paid $28 for a year subscription.. Be careful on ads that are capitalizing on Korean beauty or whatever the latest TikTok trend is. ### 1/5 — Paid online *2026-06-06, version 3.0.1* It’s not matching to the app that I paid. It keeps charging me ### 1/5 — Money grab *2026-05-23* The app said I have acne when I don’t have a single pimple on my face. Then recommended harsh acne products. No thanks. I want a refund. ### 1/5 — Useless *2026-05-18* I wish I knew this before about the app. Its useless. It doesnt set your skincare according to your shelf section in the app. Either buy the expensive one or it will not work. I bought the less expensive alternatives which it was showing for my skin but it is not changing according to that. **Developer response:** Hi, we're sorry the app hasn't been working the way you expected. The shelf feature and routine personalization are areas we know need improvement, and your feedback is exactly what helps us prioritize that. We'd also love to look into your specific situation. Please reach out to us at care@lovi.care, and our team will do their best to help. Best regards, The Lóvi Team ### 1/5 — Totally scam *2026-04-27, version 2.9.8* This definitely does not work one day it will tell you the product is 94% compatible with your skin and the next day without you doing anything it will say 60%, by then you are already stuck with products that will make your skin irritated. ### 1/5 — Cancel *2026-04-26, version 2.9.8* I tried this app to find a right product for my skincare. But products that I bought through this app gave me bad reaction . So didn’t want to use this anymore but couldn’t cancel on my subscription. And didn’t use this app ,it charged me I asked “cancellation + refund” but they want me use this app for month because of no refund. Unhappy result unhappy solve. ### 1/5 — Badly made. *2026-03-29, version 2.9.4* The product prices are all wrong. You have to pay for everything. Unusable without the subscription. Do not download. You’re better off asking chatgpt for a routine. ## Most praised reviews (10 highest-rated) ### 5/5 — Impressed With the Lovi AI Skin Scanner! *2026-08-11* I’ve really enjoyed using the Lovi AI Skin Care Scanner. I love how it analyzes your skin and gives you a better understanding of the areas that may need a little more attention. It’s easy to use, informative, and I especially like that the recommendations feel personalized instead of having to guess which products or skincare routine might work for me. It’s also interesting being able to track my skin and become more intentional about my skincare routine. So far, I’m impressed and excited to continue using it and see my progress over time! ### 5/5 — Good results *2026-07-19, version 3.0.2* I was skeptical at first. I had no real skin regime experience ever. I have had a lot acne growing up and just thought I was stuck with the skin I have. Lóvi changed all that. My pores are getting smaller. My red checks are getting smaller my skin feels smoother. Well worth the investment ### 5/5 — Recommendation *2026-07-06, version 3.0.2* I just joined and I like the recommendations so far but I noticed there’s nothing for my eyes and also no retinol I wonder why ### 5/5 — Helpful *2026-06-13* Just started using app a few days ago but I am totally impressed. It has given me recommendations based on issues I’ve been having with my skin. On day two of the product recommendations but so far is helping. Less redness from rosacea. So glad I stumbled across the app ad on TikTok!! A must try for anyone overwhelmed by the millions of skincare products on the market. ### 5/5 — Great *2026-06-05, version 3.0.1* Great ### 5/5 — Skincare products *2026-06-01, version 3.0.1* I’m 18 and I’ve always struggled with bad skin due to hormone imbalance and this app helps me discover products that are beneficial for my skin and even my dermatologist recommended these products for my skin. Trust me, this app is worth it for your skin ### 5/5 — So informative *2026-05-29, version 3.0.1* It’s helped me a lot with my skin care. Even gave me good advise on how to maintain it. Definitely worth the money. ### 5/5 — Cyborg fvff do jh *2026-05-28, version 3.0.0* Lovi helped me so much today all of my invisible pores are gone now all because of lovi every body shout out to lovi ### 5/5 — Very good *2026-05-25* I like this i feel huge difference in my dkin within few weeks ### 5/5 — Acne & hyperpigmentations *2026-05-22, version 3.0.0* Amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*