# Lowell Five Bank — user reviews > 17 indexed App Store user reviews of Lowell Five Bank by Lowell Five Cent Savings Bank, rated 4.80/5 from 1,122 ratings. - Source: https://appshunter.io/ios/app/lowell-five-bank/id1309122853/reviews - App overview in markdown: https://appshunter.io/ios/app/lowell-five-bank/id1309122853.md - Rating breakdown: 5★ 978 · 4★ 85 · 3★ 20 · 2★ 11 · 1★ 28 ## What do users think of Lowell Five Bank? Overall sentiment: negative **Pros** - 👍 Facial recognition works - 👍 Depositing works great - 👍 Quick and easy **Cons** - 🐛 Face recognition works randomly - 🐛 Login doesn't work at all - 🐛 Constantly having to change password - 🐛 App not working for past few weeks - 🐛 App doesn't work for 3-5 years - 🐛 Constantly locks out of account **Commonly reported bugs** - Face recognition freezes and doesn't work - Login credentials can't be verified - App randomly stops working - Incompatible with newer iPhones **Most requested features** - Update the app - Bring back running balance ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-12-21, version 26.0.251000* Awful. I hate the new app. It’s way too spaced out and confusing. And I HATE THE NEW LOGOOOOOO ### 1/5 — Pathetic *2025-11-16, version 26.0.251000* Absolutely pathetic app, embarrassing service, terrible. Your whole bank is this way so I’m not surprised. You people are pathetic ### 1/5 — Awful App *2025-05-31, version 24.2.60* Constantly having to change my password every 2 days and it is irritating ### 1/5 — Frustrating *2024-12-26, version 24.1.70* The app keeps making me change my password every few days. It is beyond frustrating. This has been going on for over a month! ### 1/5 — iPhone incompatibility *2024-08-23, version 24.1.70* This is the only app I have that does not seem to play well with Apple security. At times it will work but usually I have to try to log in twice and get error messages and sometimes can’t log in at all. I have deleted and reinstalled the app countless times. The browser seems to work better. ### 1/5 — App not working for the past few weeks *2024-08-16, version 24.1.70* I haven’t been able to use this app since I changed to an iPhone 15. I’m getting no support from the bank. If it doesn’t resolve soon I’m changing banks ### 1/5 — Lowell five mobile all is awful *2024-05-21, version 23.2.30* For over maybe 3-5 years the app has not worked. One day it randomly stopped working, I tried calling multiple times, even asked while in person about it and never got a resolution. I’m starting to heavily consider a new bank purely because of this issue. I’m not calling the line on the error message for the 10th time ### 1/5 — Doesn’t Work At All *2023-07-24, version 22.2.200* The login doesn’t work at all. Every time when I try to login, it comes up with error that call customer service. ### 2/5 — Log in issue *2023-03-09, version 22.2.30* It’s a good app but it constantly locks me out of my account and says it can’t verify my account credentials. So I’ve had to call customer service and reset my password many times ### 2/5 — RUNNING BALANCE *2020-01-07* I would like to have the running balance back, please. It is 100% useful and it is frustrating without it. Thank you! ## Most praised reviews (7 highest-rated) ### 5/5 — Update it *2025-04-08, version 24.2.60* Update it ### 5/5 — App *2022-03-14, version 21.3.20* Neither of my daughters’ apps work. I often get error messages. ### 5/5 — Definitely a great update. *2020-03-16, version 19.3.20* Works with facial ID and depositing works great. Quick and easy ### 3/5 — Face recognition works randomly *2025-03-02, version 24.2.60* The face recognition works whenever it feels like it. Sometimes it works great than other days it doesnt. But i cant even type in my password i have to jump out of the app jump back in and prevent it from attempting to use the face recognition which isnt working anyways because it just freezes and does nothing.. fix the app it worked fine until the latest update came out for the iphone 16🥴 ### 3/5 — Strange problem *2020-08-11, version 20.1.20* The app works well but once a week it will lock me out of my own account where I will have to call customer service to help unlock it. ### 2/5 — Running balance *2019-07-08, version 19.1.20* Would like to have the checking account show a running balance after each transaction ### 2/5 — Update *2018-12-13, version 18.2.70* I can no longer get the Touch ID to work I switch it on and it never saves --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*