# Lowe’s Preload PLUS — user reviews > 25 indexed App Store user reviews of Lowe’s Preload PLUS by Prepaid Technologies Company Inc, rated 4.10/5 from 546 ratings. - Source: https://appshunter.io/ios/app/lowes-preload-plus/id1604175365/reviews - App overview in markdown: https://appshunter.io/ios/app/lowes-preload-plus/id1604175365.md - Rating breakdown: 5★ 377 · 4★ 32 · 3★ 28 · 2★ 19 · 1★ 90 ## What do users think of Lowe’s Preload PLUS? Overall sentiment: negative **Pros** - 💰 5% cash back rewards on purchases - ⚡ Quick digital card activation - 👍 Easy enrollment process - 📱 Convenient digital card access **Cons** - 🔒 Card frequently locks after refunds - 🐛 App crashes and times out constantly - 😤 Poor customer support responsiveness - 🔑 Login requires credentials every time - 💳 Bank account verification fails repeatedly - ⏱️ Slow app performance - 💸 Processing fees for fund transfers - 🚫 Account suspension without clear reason - 📊 No purchase history recorded in app - 🔗 Bank linking drops frequently - 🧩 Complex navigation and UI - ❌ Features don't work as advertised - 📧 No phone support, email-only communication **Commonly reported bugs** - Card locks after every refund/return - Login requires password entry every app open - Face ID recognition not working - Email verification required on every login - Bank account verification fails intermittently - App times out during transactions - Duplicate charges for fund loads - Bank link disconnects frequently - Team member addition issues - Login button unresponsive - Slow loading causing checkout timeouts **Most requested features** - Simplify card loading process - Improve app navigation and user interface - Add Face ID/biometric login with credential saving - Implement instant bank transfers instead of 3-5 day delays - Remove or reduce processing fees for fund transfers - Add purchase history tracking in app - Improve app speed and performance - Better integration with Lowe's store systems - Accessible phone support with knowledgeable representatives ## Newest reviews (9 of 25) ### 1/5 — Horrible App and Horrible Customer Service *2023-10-12* Constantly drops link with bank for card loads Link to reconnect bank never works correctly Customer service is terrible **Developer response:** Hi, We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at support@preloadplus.com so that we can reach out? ### 1/5 — Terrible *2023-08-16* The login process for this app is horrible. Every time you load the app you have to log in. There is no Face ID, nor does the app save your credentials. You need to verify your email each time you load the app. There are also multiple issues I’ve had with adding team members. The support team for this app is awful. Just a terrible application all around. The design layout in the app is done poorly. Just a bad app. **Developer response:** We are making improvements every day and bringing enhancements to the app with regular updates. Please ensure you have the latest version. FaceID works and the team member process should be a few clicks. Please reach out to us at Support@PreLoadPLUS.com or call 1-866-596-0611 for assistance. ### 1/5 — Go to Home Depot *2023-08-05, version 1.0.35* Lowes is a joke ### 1/5 — D.O.S. AGES AGAIN IN 2023??? *2023-07-19* This app is so slow loading that it constantly times me out. Also it took me 5 hours trying to pay for my customers kitchen and counters. Standing at the til next to automatic doors constantly opening and closing for 5 hours because of this app and because Lowe’s programming still operates on D.O.S. Don’t buy a kitchen at Lowe’s or use this card if your time is valuable to you. BY FAR THE WORST RETAIL EXPERIENCE I HAVE EVER HAD. Won’t be buying a pencil, nevermind a kitchen at Lowe’s again until I am compensated for this experience. **Developer response:** Hello D.O.S - We sincerely apologize for the troubles you've had with the app. Can you please make sure you are upgraded to v46 released this week? We'd be happy to take a look into this for you, Please contact us at support@preloadplus.com so we can solve your issues, or for phone support, call 1-(866) 596-0611 ### 1/5 — Disappointed *2023-06-20* They charge you 3% to Load it for a 5% discount rip off **Developer response:** Hello - The PreLoad PLUS card offers several free ways to load your account, and you can connect a bank for instant loads with no charges as well. If you can reach out to us at Support@PreLoadPLUS.com, we can share specifics with you about your account. ### 1/5 — Useless *2023-05-08, version 1.0.29* It’s the most useless card ever. ### 1/5 — Fee’s ? *2023-04-28* I had the old app. When they changed to the pre load plus. You can no longer transfer mo yea from your debit card without paying a processing fee which is stupid seeing how you are shopping at Lowe’s anyway. I have my own fence and deck company and do a lot of business at Lowe’s. I tried to purchase some materials for a job and went to transfer the money for the purchase ( used linked bank account to avoid processing fees ) but it takes 3-5 days for the transfer to complete. How am I suppose to know how much to transfer until I get a total at checkout. The. When I get the total I have to wait 3-5 days for it to go through. I am not happy with the new app and will be making a decision on my future spending if it’s like this. NOT TO MENTION the money I had on the old account they changed and I can’t even access it because I use the digital card. When I call customer support all I get is a recording. Not happy at all. Thanks Lowe’s for screwing up a good thing just so you can get more money from me than what it costs for the actual material. So it’s either wait for the mo way transfer and materials or pay extra to transfer money. **Developer response:** Hello Fence and Deck Guy. Can you please send us your account details to Support@PreLoadPLUS.com so that we can help you. For phone support, call 1-(866) 596-0611. ### 1/5 — Can’t sign in *2023-04-21* I can’t tell if this is a good app or not because it won’t let me sign in. The log in button won’t light up. And I can’t figure out how to get help. **Developer response:** Hi, can you please send us your account details along with the screenshot of the problem to support@preloadplus.com so that we can help you. For phone support, call 1-(866) 596-0611 ### 1/5 — Back end app service *2023-03-18* Worst trying to get my account unsuspended after it was suspended for no reason. There is no contact number for these people and only communication is through email. No one communicates with their counterparts. I’ve asked for a manager to contact me numerous times without any luck. **Developer response:** Hi, can you please send us your account details along with the screenshot of the problem to support@preloadplus.com so that we can help you. Thank you for using our app. If you have questions about this email, please email us at support@preloadplus.com. For phone support, call 1-(866) 596-0611 ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a good app for managing your finances *2025-10-27, version 1.0.79* I’ve been using this app since it came out and all iterations since. What they have continued to do is ignore my emails about issues. I’m having. Those issues include locking down the card. Every time I get a refund, which is often in my business as a contractor, making me call the 800 number every time to unlock it. The other thing that’s popping up now is having to put in my password and username every time I open the app rather than recognizing my face. None of which has been answered by the IT department since they never returned an email and the phone call to the helpdesk is less than helpful. If there are another way around it, I would use it! ### 1/5 — Pre load card *2025-07-29* Way to much junk on here and to many hoops to jump through just to load the card ! Simplify it ! And make it user friendly ! **Developer response:** We appreciate your feedback, and we'll work on simplifying the process to load your card. Your input helps us improve and create a more user-friendly experience for all our customers. Thank you! Please email us at Support@PreLoadPLUS.com for more assistance. ### 1/5 — Worst app by Lowe’s (so far) *2025-05-26* My 4 month old baby could make a less buggy app. **Developer response:** We're sorry to hear that you're experiencing issues with our app. Please contact our customer support team so we can work to improve your experience and make things right. Please email us at Support@PreLoadPLUS.com for more assistance. ### 1/5 — Worst App Ever *2025-04-10* This is the worst App ever, it’s absolutely useless. 98% of the time it will not verify your bank account or it gives you a message saying temporarily unavailable. You can’t do orders online through Lowe’s that take more than 7 days to come in because they will just keep charging the card and they put a hold on the money initially so it makes it look like the card has no money on it. Absolutely useless. I have spent more hours on the India support line than I have getting the card to work. Highly don’t recommend. **Developer response:** We're sorry to hear about your experience and frustrations. We strive to provide a seamless and efficient service, and we apologize for any inconvenience caused. Please contact our customer support team for further assistance in resolving your issues. Please email us at Support@PreLoadPLUS.com for more assistance. ### 1/5 — Constant issues *2024-12-17* The card goes into a locked mode for fraud prevention every time a return is credited back to the card. It takes days to get the card reactivated which holds my funds captive ### 1/5 — Can’t use it *2024-06-27* I put money on and I can’t use card **Developer response:** We apologize your experience has not met your expectations. We strive for continuous improvement, and your feedback allows us to serve you and all of our customers more effectively! We're happy to look into this for you. Please email us at support@preloadplus.com or call us directly at 885-515-5214. ### 1/5 — This is a nightmare *2024-03-21* The customer support, the card, everything about this is a pain in the neck. **Developer response:** Can you please contact us 1-(866) 596-0611? Or email and provide us your customer ID at Support@PreLoadPlus.com so that we can reach out to you and assist. ### 1/5 — Not recommended *2024-01-22* App is to hard to navigate And was told I would receive 5% at time of purchase No record of my purchases on the app Terrible app And the 800 number is useless **Developer response:** Hello, Thank you for connecting with us. With the Lowe’s PreLoad PLUS program. when you use your Lowe’s PreLoad PLUS card or Lowe’s PreLoad PLUS In-Store barcode to complete a purchase, you will be entitled to a 5% statement credit deposit to be made into your Lowe’s PreLoad PLUS account. This 5% statement credit is not a discount at the register, but rather a deposit. The way the Lowe’s PreLoad PLUS 5% statement credit is calculated is a net total of all your company transactions for the month that were made using the Lowe’s PreLoad PLUS card or Lowe’s PreLoad PLUS In-Store barcode. All transactions that were made during the month are totaled for their net value, and then on the 15th of the following month, a deposit of this 5% net total is made into your Company Vault. Therefore, all transactions that are made in the month of January will be totaled for their net value, and a 5% deposit of this amount will be made into your Company Vault on February 15th. Please let us know if you have any questions via Support@PreLoadPLUS.com. Thank you kindly, Lowe's PreLoad PLUS Team ### 1/5 — Don’t get this card!!! *2023-12-06* This is the worst experience I have ever had with a card. I think these guys are really crooks. They blocked my account even though I had a positive balance. They blocked me because I tried one to many times to add money to their card on my account. Now to unblock my account they want me to upload bank statements and copies of my drivers license front and back. You will regret doing business with this company. It is not worth the 5% discount you get from Lowes for using this. **Developer response:** Hi, We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at support@preloadplus.com so that we can reach out? ### 1/5 — Rolled Out With Bugs *2023-10-24* This card and app is absolute trash. This program was rolled out way too early. Features do not work, and the Lowes store has no education on how it works. It does not function well with their system. We were charged for multiple loads that stated on this app that they didn’t process. It took forever for us to get those funds back. **Developer response:** Hi, We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at support@preloadplus.com so that we can reach out? ## Most praised reviews (6 highest-rated) ### 5/5 — Very easy - rebates are great *2024-03-28* Makes managing a small team easy, and the 5% back is always a pleasant surprise each month! **Developer response:** Thank you for your feedback, Matt! We're glad to hear that managing your small team is made easier with our app and that you enjoy the 5% back rewards. We appreciate your support! Thank you from the Lowe's PreLoad PLUS Support Team ### 5/5 — Great app for Lowe’s pros *2023-04-11* Having this card digitally available moments after approval made this a win in my eyes. Easy to use app for activation, store discounts, and customer service. ### 5/5 — Great app for expenses, and a Lowe’s discount! *2022-07-11, version 1.0.6* Easy to enroll, and used my digital card right away for a discount immediately. Linked my bank account to add funds whenever I need to spend, and added two employee cards as well. Very easy. ### 2/5 — Hard to navigate *2025-04-26* This app should be more user friendly **Developer response:** We appreciate your feedback and will take it into consideration to improve the app's navigation for a better user experience. Thank you for sharing your thoughts with us! Please email us at Support@PreLoadPLUS.com for more assistance. ### 2/5 — ? *2025-03-24* Log in is a pain. ### 2/5 — Hassle *2023-08-21* Lowes destroyed the old system that worked well to put in this system that’s a terrible hassle and wastes time **Developer response:** Hello Henry - If you can reach out to us at Support@PreLoadPLUS.com, we can share specifics with you about your account and the service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*