# LoyLap — user reviews > 49 indexed App Store user reviews of LoyLap by Smart Points Ltd, rated 4.70/5 from 307 ratings. - Source: https://appshunter.io/ios/app/loylap/id580591612/reviews - App overview in markdown: https://appshunter.io/ios/app/loylap/id580591612.md - Rating breakdown: 5★ 265 · 4★ 15 · 3★ 11 · 2★ 3 · 1★ 13 ## What do users think of LoyLap? Overall sentiment: mixed **Pros** - 👍 Friendly and knowledgeable staff - 👍 Great selection and prices - 👍 Good coffee and food - 👍 Welcoming atmosphere - 👍 Convenient location and parking - 👍 Supports local businesses - 👍 Easy and convenient loyalty system - 👍 Great for playing TCG games - 👍 Dog-friendly **Cons** - 🐛 App crashes frequently - 🐛 App freezes on opening screen - 🐛 Unable to register or log in - 🐛 Login issues with Facebook - 🐛 Birthday entry rollers glitching - 🐛 Repeated error messages - 🐛 Dark mode text invisibility - 🐛 Hard to see some buttons - 🐛 UX design is garbage - 🐛 Difficult to navigate - 🐛 Top Up feature disappeared - 🐛 Profile info not saving - 🐛 QR code scanning errors - 🐛 App not finding location - 🐛 Doesn't work at listed stores - 🐛 Clunky sign-up process **Commonly reported bugs** - App unable to open after update - Stuck on opening screen indefinitely - App loads then screen goes blank - Cannot get a balance - App doesn't work in listed store - App crashes when trying to open - Unable to complete sign-up - QR code scanning error - App constantly crashing - Cannot access accrued points - Cannot log in - Login with Facebook doesn't work - Impossible to set up account - Birthday entry rollers glitching - Repeated error messages - Not all content visible - Register text disappears in dark mode - Some buttons hard to see in light mode - UX design is garbage - Difficult to navigate - Cannot find way to change physical location - Toggling between sections not intuitive - Top Up feature disappeared - Profile info not saving - QR code scanned successfully but threw error - App not finding location - Doesn't work or scan at Esquires Coffee shops - Snaggy sign up **Most requested features** - Integrate with Apple Wallet - Add option to add barcode to Wallet - Bring back the Top Up feature - Keep new flavors coming ## Newest reviews (16 of 49) ### 4/5 — Aroma Maya *2026-02-01, version 3.3.355* Keep the new flavors coming, I enjoy trying all the tasty things you come up with ### 4/5 — Bolton Bob *2025-10-03, version 3.3.355* Simple ### 5/5 — Great Place to play *2025-03-03, version 3.3.309* The owner is a very nice and inviting person. I would highly recommend playing here! ### 2/5 — Good till last update *2024-11-17, version 3.3.309* Definitely a good app when it worked, after last update I’ve been unable to open it, I’m stuck on the opening screen indefinitely. I know others in my area have been having the same issue. The QR code still works and builds rewards still despite the main app not loading. Otherwise I would have given it 1-star. ### 5/5 — Frequent Flyer *2024-08-24, version 3.3.300* Great coffee and great service always!! ### 5/5 — La meilleure chocolaterie ! *2024-07-17, version 3.3.300* Un incontournable si vous passez à Chambly. Crème glacée délicieuse et chocolat merveilleux. À découvrir ! ### 5/5 — Love this place absolute best EVER!! *2024-06-21, version 3.3.300* Love love love everyone here! ### 5/5 — Amazing *2024-04-22, version 3.3.290* Love zen and loylap ### 5/5 — Friendly staff very helpful,always best price *2023-12-19, version 3.3.290* I keep coming back so must be good. price match is good, always help out when things get tricky best place to shop local ### 5/5 — Square Orange great place *2023-10-05, version 3.3.278* Loved it, as ever! Thanks guys ### 5/5 — Top dealer *2023-09-05, version 3.3.278* Watsons always try to go above and beyond to help ### 5/5 — Superbe chocolaterie *2023-08-24, version 3.3.278* Jolie chocolaterie, fraîchement rénovée. Tout est fait maison et tout est délicieux! Saveurs audacieuses. Crème glacée et sorbets à tomber par terre! Gâteaux tellement bons! Sans oublier les propriétaires, aux petits soins avec les clients, toujours souriant. ### 5/5 — Best in Aberdeen *2023-08-16, version 3.3.278* Can fault the staff here at all, they go above and beyond and willing to help. They’re definitely the best pet shop in Aberdeen with a great variety of items. We get all our raw food natural dog treat ect from them. I always recommend them to all my friends and family. ### 5/5 — The best *2023-07-20, version 3.3.278* I am very picky when it comes to nail care & i can truly say i love this place! I get a lot of compliments on my nails & i send everyone there! ### 5/5 — My favourite place *2023-06-30, version 3.3.277* Have breakfast here every morning - lovely atmosphere, great staff- very welcoming ### 5/5 — S’mores smoothie *2021-03-18, version 3.2.36* Delicious! ## Most critical reviews (10 lowest-rated) ### 1/5 — Simply doesn't work *2024-02-27, version 3.3.290* App loads and then screen goes blank on both ipad and iPhone. Needs to be bug fixed. ### 1/5 — Poor design *2023-07-27, version 3.3.278* Doesn’t offer a QR code ### 1/5 — Doesn’t Work! *2023-07-06, version 3.3.278* Tried deleting and downloading but still can’t get a balance. Worst app I have had the misfortune of using so don’t bother downloading. ### 1/5 — Not easy site *2023-02-18, version 3.2.41* Site hard to navigate ### 1/5 — App doesn’t work *2020-06-06, version 3.2.18* Utter junk, I can open the app but can’t register or log in. What’s the point of loyalty schemes that are supportes by such poor technology. ### 1/5 — Log in issues *2020-03-12, version 3.2.18* Log in with Facebook and the app doesn’t work. Super Lame. ### 1/5 — Nonfunctional *2020-01-26, version 3.2.18* Impossible to set up an account. Asked me to log into Facebook—I logged in, it gave me an option to log out, but did not create an account. Birthday entry rollers kept glitching. Finally got all my information entered and got stuck with repeated error messages. Uninstalled already ### 1/5 — Doesn’t work at all *2019-12-02, version 3.2.17* Best I can do is open the app. Signed in with Facebook but it doesn’t proceed anywhere. Just keeps me on the sign in page with a logout button displayed. Not all content is visible, either. iPhone dark mode makes all register text disappear and light mode makes some buttons hard to see. ### 1/5 — Literally the worst ios app I have ever used *2019-09-04, version 3.2.15* Doesn't work in any meaningful way at all. It really makes wonder what, if any quality control measures Apple have in place upon submission. ### 1/5 — Not functional *2019-07-03, version 3.2.14* This app has plenty of potential but the UX design is garbage. I cannot find a way to change my physical location, toggling between sections isn't all that intuitive, just not fun to navigate through. Love the idea of the product and how to interact with a business, but app desperately needs love. ## Most praised reviews (10 highest-rated) ### 5/5 — Delicious food and drink *2026-07-19, version 3.3.355* Excellent friendly staff with delicious food and drink options. My mum loves her regular latte especially when the staff put a special pattern on top of it. ### 5/5 — Brilliant *2026-06-16, version 3.3.355* Excellent service and facilities ### 5/5 — Staple of the Community *2026-03-10, version 3.3.355* This is one of my favorite stores for many reasons. The staff is friendly and knowledgeable. They make you want to give them your business because they’re such genuinely good people. They have a great selection, and great prices to match. They have kiosks with an inventory of their card stock, which makes shopping a breeze. If you want to play live tcg games, they have ample room, and a great environment. I can’t say enough good things about Viral Card Games. From the Staff, to the products, to the prices, you won’t be disappointed. ### 5/5 — Great coffee *2026-03-03, version 3.3.355* Great service and coffee ### 5/5 — Beanman *2026-02-06, version 3.3.355* Good ### 5/5 — Little Bruce coffee *2026-02-02, version 3.3.355* Great coffee lovely people support local ### 5/5 — Great coffee! Great location *2026-01-13, version 3.3.355* Love this place. Great coffee, can park right out front. I always make a stop here when I’m in burgess hill or even Haywards Heath! ### 5/5 — Friendly local cafe *2025-10-18, version 3.3.355* Been coming here for a while now, staff so friendly and welcoming, my well behaved dog is welcomed. Good food and coffee, what more do you need ### 5/5 — Best card shop in the state *2025-07-05, version 3.3.312* Great selection, awesome display. And the workers a great! I try to go weekly ### 5/5 — Esquire Stockton Heath *2025-04-12, version 3.3.309* An excellent & busy coffee house, worth visiting for with indoor and outdoor seating, and good selection of food and drink. There's always a warm welcome. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*