# LS Orbit — user reviews

> 10 indexed App Store user reviews of LS Orbit by Lightspeed CLEC Inc., rated 2.61/5 from 18 ratings.

- Source: https://appshunter.io/ios/app/ls-orbit/id6476601625/reviews
- App overview in markdown: https://appshunter.io/ios/app/ls-orbit/id6476601625.md
- Rating breakdown: 5★ 6 · 4★ 0 · 3★ 0 · 2★ 4 · 1★ 4

## Most critical reviews (10 lowest-rated)

### 1/5 — Slow and laggy

*2026-05-13*

Super underdeveloped app and software. The app always glitches calls seem laggy. Been using light speed for over a year wish I could switch to ring central. Awful

### 1/5 — Terrible

*2026-05-13*

If I could give 0 stars I would

### 1/5 — Terrible

*2026-03-17*

When my phone rings 90% of the time if I pick it up on the desk phone it doesnt connect and I have to go to my cell. The functions needed in a business phone system are not available from the app or user friendly at all.

### 1/5 — Terrible

*2025-12-09*

The original app was significantly better than Orbit. There is no access to quickly call someone on my team; to do so you have to memorize their line and dial it yourself. Also no way park calls, answer parked calls, or add contacts within the app. I don’t understand how this app was ever released in its current state.

### 1/5 — New App - Actually worse than the first, if you can believe that…!

*2025-08-23*

Lightspeed Voice, you’re going to lose my business account very soon because of poor overall service - the fact you roll this “2nd version” garbage app out without rigorously testing it, very frustrating. 
Hard phones not working properly, so you guys push me to the “app”. First version was bad/buggy and when on the phone and other calls came in you’d lose your conversation / couldn’t hear the other person for 15-20 seconds and there were some dropped calls. 
Enter LSOrbit. At first take, seemed like a HUGE improvement, except after the first couple days…it actually doesn’t work. Make outbound phones calls, it rings multiple times & then hangs up saying “Error”. Call into support & their fix is to sign out of the app and then back in…unfortunately that’s not fixing the problem…so I’m paying for business VOIP but can’t make outbound calls. Also when on the app, you need to make sure you aren’t on “do not disturb” otherwise you also can’t answer calls from your hard phone in office. 
My honest review is NO STARS.

### 2/5 — Why?

*2026-01-29*

The app works great.. update rolls out and now the app doesn’t work so great.

Just keep it stable.

### 2/5 — Routes customers to my personal voicemail not my business

*2025-11-07*

Somehow, another my clients are gaining access to my personal number which I’m not giving to them and when they call my business line, it routes them to my personal voicemail not my business voicemail. This is a repeated issue with not only me, but all of my coworkers as well.

### 2/5 — Where’s the Switchboard, Parking Lot, Caller ID??

*2024-05-15*

This is definitely a step down from previous version - please fix!!

### 5/5 — Improvements have been great.

*2025-10-22*

This soft phone has been exactly what I need for my business. I appreciate the constant updates and it shows me that the company is continuously trying to make it better.

### 5/5 — Excellent

*2025-03-13*

Call quality is great new features being updated as well. Glad to see!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*