# LTS Connect — user reviews > 176 indexed App Store user reviews of LTS Connect by LT Security Inc., rated 4.70/5 from 29,832 ratings. - Source: https://appshunter.io/ios/app/lts-connect/id1241230250/reviews - App overview in markdown: https://appshunter.io/ios/app/lts-connect/id1241230250.md - Rating breakdown: 5★ 25,442 · 4★ 2,155 · 3★ 806 · 2★ 397 · 1★ 1,031 ## What do users think of LTS Connect? Overall sentiment: neutral **Pros** - 🚀 Fast and efficient - 🔒 Robust security features - 👍 User-friendly interface - 💡 Innovative features - 🔥 Great camera quality **Cons** - 🐛 Frequent crashes and bugs - 🔋 High battery consumption - ⚠️ Connectivity issues - 🕰️ Slow playback and loading times - 📉 Declining app performance after updates **Commonly reported bugs** - Cameras frequently showing as offline - Playback functionality not working as expected - Login issues and lost account credentials - Compatibility problems with newer iOS versions - Unreliable motion detection and alerts **Most requested features** - Add fast forward/rewind for playback - Improve notification customization options - Introduce multi-camera view mode - Provide better organization for recorded footage - Add support for older camera models ## Newest reviews (18 of 176) ### 2/5 — App stopped working after power outage *2026-08-12, version 6.10.881* I like the app, it lets me monitor system while I’m away. But after the last brief power outage, the app stopped working. The system is working, but I only get the msg that it’s offline. I’ve restarted my router, the main system, but the app refuses to work. I went to the network in the app and there’s no way to re-enter network info to get it to work. This is extremely poor design. Especially in areas subject to power outage. It’s been a week and I cannot get the app to work. Unacceptable. ### 3/5 — Ok but needs to improve *2026-07-03, version 6.10.881* Functionality is slightly annoying when trying to replay video. It keeps hiding the time toolbar and it is really hard to click and control, jump back in time and forth. Please improve this. ### 2/5 — Totallydepends on local dealer *2026-04-15, version 6.10.881* Apparently only a dealer can configure this to work. Mine went bust. Next one suggested by distributor only responded when I needed to BUY a replacement camera. Since then I can’t get a callback when the connection failed. No company support. I advise staying away from LTS for anything! ### 2/5 — Total depends on local dealer *2026-04-10, version 6.10.881* Apparently only a dealer can configure this to work. Mine went bust. Next one suggested by distributor only responded when I needed to BUY a replacement camera. Since then I can’t get a callback when the connection failed. No company support. I advise staying away from LTS for anything! ### 2/5 — Horrible setup *2025-11-11, version 6.9.501* Horribly laid out app and confusing to use. The previous version was much more user friendly. This one is more like user stay away. ### 3/5 — Cameras offline *2025-11-02, version 6.9.501* Loved this app until late Oct 2025. Worked great, could watch, and review as much as I wanted. But since then, app says my cameras or “offline” but they show on my big monitor, not the app. Very disappointed at this time with the app. ### 4/5 — 5 Minute Timeout *2025-08-12, version 6.9.501* It would be great if live view and playback didn’t timeout after 5 minutes or AT ALL!! You know, like the way it used to not timeout. Bad decision. BRING IT BACK ASAP!! ### 4/5 — App Update Issue *2025-08-01, version 6.9.501* Live view still displays normal but playback is not working after update. It says device streaming is timed out. Hope it gets fixed next time there’s an update. ### 3/5 — 25 cameras that don’t have sound *2025-07-23, version 6.9.501* We can’t hear the sound on the app, and playback works whenever it wants to. Definitely needs attention. Also who are we supposed to call if there are issues? Wish we shopped around first ### 3/5 — Good but not great *2025-07-15, version 6.9.500* I really like the old app how you can rewind and fast-forward through recorded footage. On this app, it doesn’t allow you to do that.. You can only fast forward and 10 second increments. I’ll change my review if if you can update the app to include this feature ### 1/5 — Horrible to set up *2025-07-15, version 6.9.500* Horrible to set up multiple phones and an iPad. It one or none. ### 1/5 — Worthless *2025-06-02, version 6.9.0* Basic design just so they can call it an app. No technical support for users - just commissioned dealers/installers. Miss my Ring system. Signed, “We won’t get fooled again” ### 1/5 — Pinch to Zoom is broken *2025-05-28, version 6.9.0* I’m not sure what’s happened to the app, but the pinch to zoom in/out feature is no longer functional. This practically makes it useless for real-time monitoring. ### 1/5 — Slow *2025-05-22, version 6.9.0* Slow crashes a lot ! ### 3/5 — App works on iPad, but doesn’t on iPhone *2025-04-11, version 6.8.300* Have the app setup on both iPad and iPhone, on iPad it comes up right away. On iPhone, i have to play around with the app for several minutes and then the cameras will come up. I also have an away setting where I’m outside of my home network and it comes up immediately. Worked with ISP provider and there is no issue with the WiFi. Is there a specific IPhone setting that is needed, as again it works without issue on my iPad (same network, same app, same connection)? ### 3/5 — Update *2025-04-10, version 6.8.300* It’s a bad update it’s messed up notifications when you look in each individual camera there are no longer notifications when the cross line or alarm goes off ### 1/5 — April 8th update *2025-04-08, version 6.8.300* Today's update took away the ability to see what triggered an event without replaying the recording. Major move backward. Hopefully they'll get this corrected. ### 4/5 — Owner *2025-04-04, version 6.5.602* Great app, but please add the rotate function to the mobile app for the PTRZ Camera ## Most critical reviews (10 lowest-rated) ### 1/5 — Time and date stamp *2026-04-21, version 6.10.881* I have tried numerous times to correct the time and date appearing in the playback. The dates are not consistent with video. Very confusing. Video plays showing me taking out the trash can and a few hours later trash can disappears back in its normal spot without anyone moving it (timestamp same day) then it appears again back at the end of the driveway as if I took it out again. With the same time.. How? ### 1/5 — Playback isn’t working *2026-04-09, version 6.10.881* Worked fine before and now it says no videos stored ### 1/5 — Having a problem *2026-01-19, version 6.10.881* Since I updates my phone my nvms7000 app stopped working so I googled why and I guess they changed the name to this or whatever so I downloaded this app and now I can’t get it to work ### 1/5 — Playback Never Works *2025-11-29, version 6.9.501* Playback never works when we need to access important same-day footage. Tried to access using multiple different WiFi and cellular to no avail. Consistent issue. ### 1/5 — Time and date stamp *2025-11-14, version 6.9.501* I have tried numerous times to correct the time and date appearing in the playback. The dates are not consistent with video. Very confusing. Video plays showing me taking out the trash can and a few hours later trash can disappears back in its normal spot without anyone moving it (timestamp same day) then it appears again back at the end of the driveway as if I took it out again. With the same time.. How? ### 1/5 — Can’t even open the app today. Does this often. *2025-10-28, version 6.9.501* All day today I have not been able to even open the app on my ipad. I click it and it goes right back to the home screen. But working fine on my iphone. ### 1/5 — Time change *2025-10-11, version 6.9.501* No option to change the time on the camera since daylight savings ### 1/5 — Stopped at Step One *2025-08-24, version 6.9.501* Cameras are all set up and NVR is working ok. When I try to set up through the LTS Connect app, the first step is to select your region. When I select mine (or any region) it just says “Failed to connect to server” and takes me back to the beginning. Without being able to select region, the app won’t let me do anything. ### 1/5 — Does not go fast forward *2025-08-17, version 6.9.501* This app does not have an option of fast forward. Why? ### 1/5 — Last update ruined it all *2025-07-25, version 6.9.501* It was all working fine 2 weeks ago now it’s not working now streaming media sending or accepting signaling timed out error ! Did re-install allowed all the permissions the last update made this app useless !! ## Most praised reviews (10 highest-rated) ### 5/5 — 👍🏾 *2026-05-31, version 6.10.881* Ok app ### 5/5 — May 20th update *2025-05-21, version 6.9.0* I'm happy again. Today's update restored the ability ability to see what triggered an event without replaying the recording. ### 5/5 — Great app *2025-03-08, version 6.5.602* I use this app multiple times per day on iphone and ipad. I would love for there to be an apple tv app. The new features and admin abilities have been tremendous additions. ### 5/5 — iPad Viewing *2024-12-10, version 6.2.51* Did something change a couple of weeks ago? I monitor 9 cameras on my ipad. I used to be able to change camera positions on my screen by putting my finger on an image and then dragging it to another position. Now I can only do that by holding my cursor on an image and dragging it to a different position. Also in the past all my images stayed on the screen unless I closed the LTS App. Now the App closes after a while by itself, and then when I open the App none of the images are in the same place as they were when it closed. I hope this can be resolved soon if it’s related to some changes that happened recently. ### 5/5 — HELP *2024-08-14, version 5.4.3* We just had a system installed. My wife has access on her phone. How do I install on my phone. I down loaded app and I can’t retrieve anything. ### 5/5 — Owner *2024-08-05, version 5.4.3* Great product ### 5/5 — Terrible *2024-06-17, version 5.4.3* Can’t get any help. Can’t get cameras on the app for a month now. Can’t get anyone to call us back. ### 5/5 — Keeping an eye *2024-06-10, version 5.4.3* Great system and great support! ### 5/5 — ? *2024-06-08, version 5.4.3* Is there a new update? ### 5/5 — Excellent, Dependable, Ap *2024-05-06, version 5.4.3* Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*