# Luca + Grae — user reviews

> 11 indexed App Store user reviews of Luca + Grae by LUCA + GRAE, LLC, rated 4.82/5 from 759 ratings.

- Source: https://appshunter.io/ios/app/luca-plus-grae/id1330107333/reviews
- App overview in markdown: https://appshunter.io/ios/app/luca-plus-grae/id1330107333.md
- Rating breakdown: 5★ 687 · 4★ 39 · 3★ 16 · 2★ 6 · 1★ 11

## What do users think of Luca + Grae?

Overall sentiment: negative

**Pros**

- 👍 Favorite items can be saved without logging in
- 💖 Stylish and cute clothing designs
- 📱 Useful app functionality for shopping

**Cons**

- 💰 Prices too high compared to competitors
- 🐛 App is laggy and crashes frequently
- ❌ Store credit-only returns with no refunds
- 📦 Customers must pay for return shipping
- 🔧 Rewards program doesn't work properly
- ❌ Checkout issues and errors
- 📏 Limited size range and options
- 😞 Poor product quality (holes, asymmetrical cuts)
- 🤐 Unresponsive customer service
- 🗑️ Deleted customer reviews

**Commonly reported bugs**

- App laggy and slow to load collections
- App crashes and closes unexpectedly
- Rewards program not functioning with app
- Checkout process errors
- Collections page requires multiple clicks to load

**Most requested features**

- AfterPay payment option
- Expanded size range beyond XL
- App performance optimization and bug fixes
- Better rewards program integration

## Most critical reviews (10 lowest-rated)

### 1/5 — Not good.

*2020-07-24, version 3.7*

They only let you return for store credit and they do not reimburse you for shipping. This is ridiculous for a company run by such a successful CEO. Have better customer service Luca and Grae! Paid $70 for a pair of lounge pants and was only given $54 back in store credit...unacceptable.

### 1/5 — Returns

*2019-03-20, version 2.5*

I bought 2 pairs of shoes bc i wasn’t sure of my size and neither fit me. I went to return but you only get store credit!! And to return them you have to pay for your own shipping costs. I had to pay over $20 to ship it back and i didn’t even get my money back. Won’t buy from again!

### 1/5 — Disappointed

*2019-02-08, version 2.4*

I love Aspyn and i have for years now!! But every time i look at the store the size options are really disappointing. I am a large but love to wear XL things and in a society so inclusive it really angers me to see brands still not acknowledge that there is more than 3 simple sizes!

### 1/5 — Talking to a brick wall

*2018-05-03, version 1.2*

I have always loved Aspyn and I have supported and spent a lot of money on Luca and Grae since their launch as SHOPAOF. It’s sad that I feel the need to write this review but lately this company has been so unresponsive to any questions I ask. I wish they’d be a bit more personal, like other small business boutiques.

### 1/5 — Read the fine print

*2018-04-29, version 1.1*

Sizes sell out fast. Read the fine print before ordering. Terrible return policy.

### 2/5 — Could use some work

*2022-01-09, version 4.6*

When I first started shopping with LG I really liked them. Their pricing was decent for what you got. My last several orders however have all had issues, from holes to asymmetrical short length. And when I reached to leave a review they deleted it, twice. The clothes are rally cheap but priced similar to Free People. The app never works with my rewards and I always have issues at check out.

### 3/5 — Prices

*2019-09-03, version 2.7*

I love Aspyn and her store and I love the style of clothes and I want to buy it but I don’t want to pay almost a hundred dollars to do so. I wish the prices could be a little cheaper. I understand your paying for the quality just wish I could but I’m not willing to pay that price.

### 3/5 — Love Luca + Grae, just a little laggy...

*2018-07-20, version 1.2*

I love Aspyn and I love her clothing line SO MUCH! Cutest stuff ever! The app can just be a little laggy, however. I was in the app, and I would have to click on a collection multiple times until it finally brought me to the page. At one point, it stopped working and crashed, bringing me to all my apps. Maybe just some bug fixes and performance updates? Still love the clothing line!!

### 4/5 — After pay

*2019-03-07, version 2.5*

I love the app I just wish after pay was available

### 5/5 — My FAVORITE

*2018-01-04, version 1*

i am so happy that my favorite brand finally made an app! it is so useful because now u can save all of your favorite items without having to log in!

## Most praised reviews (1 highest-rated)

### 5/5 — perfection!

*2018-01-03, version 1*

I love Aspyn and her store💖✨

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*