# Lucid Base — user reviews > 56 indexed App Store user reviews of Lucid Base by CVB inc. - Source: https://appshunter.io/ios/app/lucid-base/id1478446900/reviews - App overview in markdown: https://appshunter.io/ios/app/lucid-base/id1478446900.md - Rating breakdown: 5★ 18 · 4★ 8 · 3★ 5 · 2★ 2 · 1★ 40 ## Newest reviews (14 of 56) ### 3/5 — Rude awakening *2026-05-10, version 2.1* Everything was going great. I used the app to set an alarm to go to tv/read mode to get me out of bed on weekdays. Fast forward to today, a Sunday, when I was rudely awakened by my bed lifting me out of a deep sleep. I triple checked my alarm settings, and Sunday is NOT checked. What gives? ### 2/5 — Rudimentary, amateur, and flawed. *2026-04-07, version 2.1* The app is very rudimentary and the UI is poorly organized. Aside from the basic up and down, most other features do not work reliably all. There is no reason the motion and massage can’t be all accessed from a single page. Longer massage time (or unlimited); more alarm options; snore detection turns itself off; under-bed light does not stay on (or could have a timer); alarm with massage does not work reliably. I suspect that because I listen to media on my phone to fall asleep, but that seems like a pretty typical activity that should not be a dealbreaker for using a sleep-related app. ### 3/5 — Shortcuts no longer work *2025-10-22, version 2.1* The app is fine. It has the same functions as the remote. But the Siri Shortcuts are no longer working. “Bed base not found” ### 3/5 — No Way to Turn Massage Off *2024-06-23, version 1.1.6* The app is full featured, and once i unplugged my bed and plugged it back in again I was able to pair. There’s unfortunately zero way to turn off the massage from the app which is pretty frustrating. Based on the last update to the app I assume it’s all but abandoned. ### 4/5 — Good product *2024-06-17, version 1.1.6* Can you add massage function to the alarm pls? I’m a belly sleeper. ### 2/5 — Can’t get it to keep working. *2024-01-23, version 1.1.6* I got it to work and then it quits. Instructions aren’t very clear and the base model isn’t on the front of my remote like it says it is. Pretty frustrating app. But I love the bed!! ### 3/5 — Does not connect to bed *2023-11-27, version 1.1.6* Brand new and iOS app does not connect to L600 bed. Keeps stating failing to connect when trying to connect the Bluetooth ### 3/5 — I LOVED IT UNTIL IT BEGAN CRASHING *2023-09-07, version 1.1.6* I’ve reinstalled several times, but it still crashes when pressing the Both Sides option (Split-King base). I’ve reconnected Bluetooth, unplugged and started completely over. Hoping it will be fixed next update. ### 4/5 — Great app except for massage *2023-02-08, version 1.1.6* Everything works perfectly on the app and I’m enjoying it except I cannot turn the massage off once it goes on. Can you advise if this has been fixed in the app? ### 1/5 — OkinComfortBed 2 works *2022-10-20, version 1.1.5* Like another user has mentioned, OKIN ComforterBed II works instead ### 1/5 — No longer works. Use OKIN ComfortBed II instead. *2022-10-13, version 1.1.5* This app doesn’t work with the newer version of the motors in the bed. Use the app named OKIN ComfortBed II instead. In that app use the 2M option since the lucid bases have 2 motors. When pairing, look for a device named OKIN-BLE followed by 8 numbers, like OKIN-BLE00000812. At least that is how our L600s are named. The L300 may be different. ### 1/5 — Unable to switch sides of my bed *2022-10-10, version 1.1.5* When I try to adjust my wife’s side of the bed, the app closes. ### 1/5 — L600 - app can’t pair to phone *2022-10-03, version 1.1.5* Same issue as many other reviews. Very disappointed. Tried numerous times unplugging and replugging. False advertising. At least send an extra remote if your know that the firmware won’t allow you to use your phone. ### 1/5 — Bluetooth won't connect. Broken app. *2022-09-20* Don't buy this mattress if you want to control it via your phone. Reached out to their support and they say that they are aware and working on it. I have a L600 and tried their troubleshooting steps with different phones. Would have rated it at zero stars if it was possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t connect *2025-10-21, version 2.1* After 10/06/25 update the app will no longer connect to my bed. Tried all troubleshooting options and no joy ### 1/5 — Fraudulent *2025-09-08, version 2.1* This app has never connected. If you bought bed because it said it has an app. It never connected. Customer support didn’t respond ### 1/5 — Remove the App *2025-08-28, version 1.1.6* The app does not work! Lucid should stop saying there’s a Bluetooth controlled app if it’s not going to ensure the app development is maintained. My bed is a little over a year old and the remote for one side doesn’t work and I hoped the app would be a replacement. No such luck. ### 1/5 — Not so Much ! *2024-11-22, version 1.1.6* This would be awesome, if it worked! Pretty please lucid, fix it! ### 1/5 — Thieves *2024-09-18, version 1.1.6* Never worked. Emailed support. Never answered except by automated email. If you drop remote you have no backup. Stuck in bed. ### 1/5 — Completely useless so far *2023-11-30, version 1.1.6* The remote for the L300 paired just fine, so the inability of the app to detect and pair with the base is inexcusable. I can’t give any higher rating to something I can’t even use. ### 1/5 — Does not connect! *2023-08-29, version 1.1.6* Bed bases appear on the app but fails to connect. Upon reading reviews here and other places this problem seems to be prevalent for a long while.. No updates for almost a year. Lucid should embarrassed to continue to market this bed base with app control when it is clear there a high rate of people not being able to use the app. Would give zero stars if I could. If you need/expected app control for your bed bases as I did, try another brand. So disappointed. ### 1/5 — Don’t work *2023-04-08, version 1.1.6* I have 3 advanced beds all claim to be Bluetooth. Followed instructions. 1 no list for advanced 2 went through all of them it just don’t work. So disappointed it was the reason we bought this base. ### 1/5 — Love the base. Hate the app. *2023-01-22, version 1.1.6* I bought this base a year ago and it works beautifully. Couldn’t be happier. However, I have never been able to get the app to connect regardless of what I’ve done in my attempts to try. I’ve deleted and reinstalled. I’ve opened and closed. Updated my iOS regularly. I’ve tried the iPad and the iPhone. I’ve unplugged and replugged the base. You got me. The app itself is awful. The base is fantastic. Please make the app as fantastic as your base. ### 1/5 — App not connecting *2022-11-18, version 1.1.6* I specifically purchased a split king Lucid base with the anticipation of using the app to control both sides, When I try to connect the app it always fails. I’ve been trying for find some info online for why my iPhone will not connect to the base. Left a voicemail with lucid keeping my fingers crossed that they will call back and help. Hopefully a developer will read this and offer some assistance.😞 ## Most praised reviews (10 highest-rated) ### 5/5 — Très utile *2024-11-07, version 1.1.6* Ma manette a brisée et j’utilise mon iPhone et mon iPad pour le fonctionnement. ### 5/5 — Works great *2024-02-22, version 1.1.6* I have had the L600 split king for 3 years. I set up the app about 6 months ago when I misplaced my remote. It works great for both sides of the bed and on my iPad and iPhone. ### 5/5 — Works GREAT!! *2023-10-28, version 1.1.6* Thank you for an amazing app.....worked perfectly and easy to use! ### 5/5 — Good *2023-01-07, version 1.1.6* 😍👍 ### 5/5 — Connection works! *2022-11-18, version 1.1.6* Thanks for listening to our feedback. The Bluetooth connection works nicely after app update. ### 5/5 — Okin firmware update broke Lucid L600 base app *2022-10-26, version 1.1.6* Update: Thanks for being responsive to feedback and fixing the iOS app. It works great now! A main reason for purchasing the L600 base was ability to use the Lucid app via Bluetooth. The app doesn’t find the base so is useless. According to customer support, Okin (the motor used in L600) recently changed its firmware which broke the Lucid app. They said a third-party is working to fix the app, but it’s been several weeks with no update. This doesn’t seem to be a high priority for Lucid although they are still advertising their non-functioning app on their website. Do better! ### 5/5 — App works great *2022-04-04, version 1.1.5* App works great for the most part. Sometimes there are some glitches where the buttons won’t work but I just need to relaunch the app. Aside from that, great overall. ### 5/5 — Works well *2021-04-16, version 1.1.3* Works great. Is it possible to add a Siri shortcut to turn on the under bed light? ### 5/5 — Thank you *2020-11-12, version 1.1.2* Thank you ### 5/5 — Lucid adjustable base bed *2020-05-27, version 1.0.1* I recently purchased the Lucid adjustable base bed in queen size and it works beautifully. I have the remote and was just wondering whether this app would work well with the bed. After download it seems it will not pair with my base maybe because it’s not an old 300 or L 600? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-09.*