# Lucky App — user reviews > 16 indexed App Store user reviews of Lucky App by Lucky App B.V., rated 4.60/5 from 627 ratings. - Source: https://appshunter.io/ios/app/lucky-app/id1441634825/reviews - App overview in markdown: https://appshunter.io/ios/app/lucky-app/id1441634825.md - Rating breakdown: 5★ 530 · 4★ 41 · 3★ 13 · 2★ 7 · 1★ 36 ## What do users think of Lucky App? Overall sentiment: negative **Pros** - 👍 Supportive and helpful team - 🚀 Fast and smooth sign-up process - 👍 User-friendly interface - 💰 Offers and discounts available **Cons** - 😞 Poor customer service responsiveness - 🚫 Fake or outdated promotions - 💳 Withdrawal and payment issues - 🐛 Frequent software bugs and crashes - ⚠️ Hidden terms and conditions - ❌ Account suspension without explanation - 📱 Offers not activated at physical stores - ⚠️ Misleading cashback claims - 🔄 Constant app update requirements **Commonly reported bugs** - App crashes when selecting location from filter - Persistent device compatibility warnings - Withdrawal error messages preventing fund access - Frequent software bugs requiring updates - Offers not syncing with partner merchants **Most requested features** - Better in-store offer activation and integration - Clear pricing and subscription cost information - Improved location filter functionality ## Most critical reviews (10 lowest-rated) ### 1/5 — خدمة سيئة جدا *2024-11-06, version 4.17.0* اسوا ابليكشن في التاريخ مفيش اي احترافية كل حاجة مكتوبة كذب و مفيش من الاخر خدمة عملاء اصلا لو حصل اي حاجة اخبط راسك في الحيط ببساطة ### 1/5 — Scammers *2023-09-12* I wouldn’t recommend this app to anyone. They offer fake promotions to increase the traffic to the stores then after you go, they tell you it’s out-dated. Also they app always needs updates and has lots of software bugs. **Developer response:** Hi, We're very sorry to hear about your experience and our goal is to ensure every customer receives the best possible service. We’d love to make this up to you. Could you share your issue with us via Support@thelucky.app, we can assure you we’ll do everything we can to resolve the matter. Sincerely, Lucky Team ### 1/5 — DONT USE THIS APP || take care of their hidden terms and conditions *2022-10-11* Worst experience and there will be no one to assist, Take care they have hidden terms, their card is not functioning like they claim, and i cant withdraw my cash, I have tried to contact them for two weeks everyday, and no one assisted! Take care of your money people!! **Developer response:** Hi, We're very sorry to hear about your experience and our goal is to ensure every customer receives the best possible service. We’d love to make this up to you. Could you share your issue with us via Support@thelucky.app, we can assure you we’ll do everything we can to resolve the matter. Sincerely, Lucky Team ### 1/5 — اسوأ تجربه *2022-07-03* برنامج سىء جدا لايرتقى لمستوى الخدمه المقبوله حتى **Developer response:** بنعتذرلك عن اى مشكلة واجهتك احنا بنكبر كل يوم وبنطور من الابلكيشن عشان نوفرلك افضل خدمة تقدر تستخدمها فى حياتك اليومية، ويهمنا نعرف المشكلة اللى واجهتك ونحلها عشان نتاكد انها متتكررش مرة تانية ... ممكن تبعتلنا تفاصيل اكتر على Support@thelucky.app وفريق لاكى هيتواصل معاك ويحلها فى اسرع وقت ### 1/5 — Beware of this app *2022-03-28* You can use this app but never add funds to it or become lucky plus member my account got suspended for no reason and I can not get my money that i already add to the app more than 600 EGP Contacting the customer service many times they promise to solve the problem but nothing happens . **Developer response:** Hi, We're very sorry to hear about your experience and it’s our goal to make sure every customer receives the best possible service. We’d love to make this up to you. Could you share with us your issue via Support@thelucky.app, and we can assure you we’ll do everything we can to resolve the matter. Sincerely, Lucky Team ### 1/5 — It used to be good but now it’s out dated *2021-02-07, version 3.6.0* I usually used the offers from the app (cause I’m subscribed) but when I go to any fast food restaurant ex(cook door, pasta2go) they don’t have lucky activated at the cashier so I don’t get the benefit of the discounts(in store) it might be useful only for deliveries if lucky discounts are even activated. And I’m not bothered by the hassle to force discounts or offers at the cashiers but it’s annoying (wouldn’t recommend subscription) ### 1/5 — Fake app you can't withdraw your money *2021-01-05* Please don't download the app, I have more then 600LE and been approved to withdraw but when you try to get it you receive an error not only my account! Cashbacks are fake. **Developer response:** Hi Amr, We're very sorry to hear about your experience and it’s our goal to make sure every customer receives the best possible service. We’d love to make this up to you. Could you share with us your issue via Support@thelucky.app, and we can assure you we’ll do everything we can to resolve the matter. Sincerely, Lucky Team ### 1/5 — ابليكشن سئ جداً و خدمة عملاء مش مهتمة *2020-04-24* حقيق لا انصح بيه كان زمان كويس و شاري عضوية و بردو مش عاوف اخذ العروض **Developer response:** اهلا بيك، بنعتذر عن أي مشكلة بتقابلك احنا بنكبر كل يوم وبنطور من الابلكيشن عشان نوفرلك افضل خدمة تقدر تستخدمها فى حياتك اليومية، ويهمنا نعرف المشكلة اللى واجهتك ونحلها عشان نتاكد انها متتكررش مرة تانية ... ممكن تبعتلنا تفاصيل اكتر على Support@thelucky.app وفريق لاكى هيتواصل معاك ويحلها فى اسرع وقت ### 1/5 — Deceiving app *2019-04-15* Only If I can give you no stars, respect your clients you fools or they will punish you by their way **Developer response:** Hello Ahmed, We are sorry to hear that you had a bad experience, could you share with us your issue and our specialized team will contact you soonest possible. ### 2/5 — 🙂 *2022-08-05, version 3.23.1* كل شويه لما بدخل علي التطبيق بيجبلي صوره كده زي انظار و تحتيه كلام كتير ان الفون فيه حاجه و المفروض استخدمه علي جهاز تاني طب انا اعمل ايه !! و من الاول كان كويس اشمعنا كده !! **Developer response:** بنعتذرلك عن اى مشكلة واجهتك ... ممكن تبعتلنا تفاصيل اكتر على Support@thelucky.app وفريق لاكى هيتواصل معاك ويحلها فى اسرع وقت ## Most praised reviews (6 highest-rated) ### 5/5 — review *2025-11-24* very supportive team **Developer response:** Thank you so much for your wonderful review! 🌟 We’re really happy to hear that you’re enjoying the Lucky app. Your support means a lot to us. 💜 If you ever have suggestions or need any help, we’re always here for you! 🙏 ### 5/5 — Great *2020-12-05* Great **Developer response:** We would like to thank you for using our App. If you experience any dissatisfaction, please contact our customer care at Support@thelucky.app. ### 5/5 — Nice app *2019-11-20* Nice app **Developer response:** We would like to thank you for using our App. If you experience any dissatisfaction, please contact our customer care at Support@thelucky.app. ### 4/5 — Fast and smooth sign up *2019-04-12* Quick and easy to sign up and very smooth interface **Developer response:** We would like to thank you for using our App. If you experience any dissatisfaction, please contact our customer care at Support@thelucky.app. ### 3/5 — مشكلة *2020-06-29* البرنامج فيه مشكلة لما بتختار اللوكيشن من الفيلتر بيخرج من الاب كله **Developer response:** اهلا بيك، بنعتذر عن أي مشكلة بتقابلك احنا بنكبر كل يوم وبنطور من الابلكيشن عشان نوفرلك افضل خدمة تقدر تستخدمها فى حياتك اليومية، ويهمنا نعرف لو المشكلة لسه موجودة عشان نحلها ونتاكد انها متتكررش مرة تانية ... ممكن تبعتلنا على Support@thelucky.app وفريق لاكى هيتواصل معاك ويحلها فى اسرع وقت ### 2/5 — المقابل المادي ؟ *2020-08-20* ما هو المقابل المادي الذي سوف اتحمله للاستفاده بهذه التخفيضات ؟؟ **Developer response:** ابلكيشن لاكي هو أفضل طريقة ممكن تحصل فيها على عروض و خصومات لحد عندك، لأن عندنا أكتر من 400+ شريك واكتر من 3000+ فرع من ماركاتك و محلاتك المفضلة من و محلات الملابس و الالكترونيات بالإضافة لكل الكافيهات والمطاعم اللي بتحبيها وحاجات تانى كتير، والابلكيشن بيتيح لك 4 مرات ببلاش وبعدها تقدر تشترك فى لاكي بلس اللى بيتيح لك عدد لا نهائى من العروض والخصومات ... ممكن تبعتلنا على Support@thelucky.app وفريق لاكى هيتواصل معاك فى اسرع وقت. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*