# Lufthansa Customer Service > Direct customer service access for Lufthansa flight and travel inquiries. (iPhone/iPad app by Lufthansa German Airline.) - Source: https://appshunter.io/ios/app/lufthansa-customer-service/id1087851871 (this page in markdown: same URL + `.md`) - Developer: [Lufthansa German Airline](https://appshunter.io/developer/299219155) - Category: Travel, Business - Price: Free - Rating: 4.21/5 from 212 App Store ratings · 43 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 58 MB - Languages: English - Released: 2019-03-12 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/lufthansa-customer-service/id1087851871/reviews.md ## What is Lufthansa Customer Service? Fast and accurate customer service from Lufthansa Get in touch with the right contact by using the Lufthansa Customer Service App. No more searching for the right phone number or hunting for the right contact person. The LH Customer Service App is everything you need to quickly and easily resolve all your concerns regarding flight bookings, baggage, mileage accounts or anything else related to Lufthansa. You just have the right contacts at hand. And better yet: for most cases, when you log into your LH App, your customer advisor already has a lot of the required information on his screen at the start of the conversation. This saves you time and spares your nerves as you don't have to answer the same questions every time. Enjoy our unique service, tailored to your personal needs. Get digital access to the Lufthansa customer service world: - Direct contact to the right contact person for your individual request, otherwise common option menus on the phone are omitted. - Current waiting times are already visible in advance in the app - For many services, you can be called back and avoid wasting your time in the queue. - Our chat function, if you prefer to contact us digitally No more wasting valuable time searching for information about rebooking, flight status, baggage or other topics. The Lufthansa Customer Service App also helps to find the right Lufthansa Self Service for your needs, so you can take off with us as quickly and conveniently as possible. Privacy statement When using the Lufthansa Customer Service App while being logged in to the Lufthansa App with either your Lufthansa ID or your Miles & More account, personal information are shared between the two applications. No separate login is required in the Lufthansa Customer Service App. The personal data is used to improve our service by sharing the information with the customer service representative handling your request. This is the case by selecting to correspond via, call, call back, chat and email. The information is transferred encrypted (unless correspondence via email has been selected) to the handling service center. The information provided is used to process your current request only. For more information about data security please refer to our data protection information on www.lufthansa.com ## Key features - Direct contact to the right person - View current waiting times - Request a callback - Digital chat function - Access to self-service options - Personalized customer service ## Recent user reviews (10 of 43) All indexed reviews: https://appshunter.io/ios/app/lufthansa-customer-service/id1087851871/reviews.md ### 5/5 — Wrong contacts given ny app agtwr remake of main LH app *2023-05-17* Aftwr updates of Lufthansa and Miles&More main apps, this app is mot rcogising any more my HON status and is giving me due that wrong contacts. Please fix it. ### 1/5 — Worthless *2022-12-09, version 2.1* The “report delayed bag” page is completely content free. No links, no text, no way to report a delayed bag. Other pages suggest that you go to the web site or call someone. The fart app has far more utility. Amazing that Lufthansa could create such garbage. ### 1/5 — Crashes *2022-10-27, version 2.1* App just crashes when I try to open ### 1/5 — Boarding passes problem *2022-10-19, version 2.1* Called customer service at 800 645 3880 don’t know how to get boarding passes. She said she was sending via email in 5 minutes never got them Why? She has the correct phone number and the flight reference number. I even went over the number to make sure she understood then she basically said it’s taken care of as soon as she sends the e mail. Not impressed first time I ever called for help! KFB ### 1/5 — Bad experience *2022-08-12, version 2.1* The worst customer service I have ever had. When I booked a flight for a family vacation, I payed extra money and reserved seats, after that I notice that the seats has been reassigned to the end of the plane. Tried to call the company for clarification, they answered really quick, but the agent refused to help and when he was tired of me he sent me off the the message services. Tried call back, this time no answer. Outrageous!!! ### 1/5 — Useless and pointless *2022-06-24, version 2.1* Firstly, this shouldn’t be a separate app from the Lufthansa app. Secondly, every “help“ item I choose just says to call, no chat option whatsoever. So what exactly is the point of the app then? Entirely useless and pointless. ### 1/5 — THE WORST CUSTOMER SERVICE BY FAR *2022-06-12, version 2.1* Never got my refund/money back. ### 1/5 — Lufthansa is dishonest *2022-06-08, version 2.1* Lufthansa canceled my ticket with no refund. Their customer service team is useless. Don’t fly Lufthansa! ### 1/5 — Useless like the airline *2022-05-24, version 2.1* Totally useless app. No way to actually contact someone. ### 1/5 — The app crashes instantly upon launch. *2022-04-09, version 2.1* App is not working ## Frequently asked questions about Lufthansa Customer Service ### What does the Lufthansa Customer Service App do? This app provides direct access to the correct Lufthansa customer service representative for various inquiries, including flight bookings, baggage issues, and mileage accounts. It aims to streamline the process of getting help by eliminating the need to search for contact numbers or navigate complex phone menus. ### How does the app help save time? The app saves time by connecting you directly to the most relevant contact person, bypassing general phone options. It also displays current waiting times, allows you to request a callback to avoid queues, and offers a digital chat function for convenient communication. ### Is there a cost to use the Lufthansa Customer Service App? The provided information indicates that the app is free to use. There are no mentions of subscription fees or in-app purchases for accessing its core customer service features. ### What information is shared when I use the app? When logged into your Lufthansa App with your Lufthansa ID or Miles & More account, personal information is shared with the customer service representative handling your request. This data is used to improve service and is transferred encrypted, except for email correspondence. ### Can I use this app for rebooking or checking flight status? Yes, the app helps you find the right Lufthansa Self Service options for topics like rebooking, flight status, and baggage. It aims to quickly resolve your concerns related to your Lufthansa travel. ## Version history (last 2 releases) ### 2.2 — 2023-06-22 This version includes: - Minor bug fixes and improvements We would be pleased to hear from you! Share your feedback and report any issues so we can improve the app based on your suggestions. ### 2.1 — 2021-08-30 This version includes: - Support for dark mode - Minor bug fixes and improvements We would be pleased to hear from you! Share your feedback and report any issues so we can improve the app based on your suggestions. ## Apps similar to Lufthansa Customer Service | App | Rating | Price | Category | | --- | --- | --- | --- | | [Aegean Airlines App](https://appshunter.io/ios/app/aegean-airlines-app/id470826821) | 4.8 (6,012) | Free | Travel | | [Fasttrak Driver App](https://appshunter.io/ios/app/fasttrak-driver-app/id1211732220) | 3.0 (2) | Free | Travel | | [PLUS Driver](https://appshunter.io/ios/app/plus-driver/id1401869960) | — | Free | Travel | | [Roosket Vendor](https://appshunter.io/ios/app/roosket-vendor/id1547799860) | — | Free | Travel | | [JarnRide Driver](https://appshunter.io/ios/app/jarnride-driver/id1545099740) | — | Free | Travel | | [LOT Polish Airlines](https://appshunter.io/ios/app/lot-polish-airlines/id687455276) | 4.8 (7,355) | Free | Travel | ## More apps by Lufthansa German Airline - [Take-Off! 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