# Lufthansa — user reviews > 1,985 indexed App Store user reviews of Lufthansa by Lufthansa Group Digital Hangar GmbH, rated 4.74/5 from 90,205 ratings. - Source: https://appshunter.io/ios/app/lufthansa/id299219152/reviews - App overview in markdown: https://appshunter.io/ios/app/lufthansa/id299219152.md - Rating breakdown: 5★ 76,971 · 4★ 8,749 · 3★ 1,476 · 2★ 598 · 1★ 2,411 ## What do users think of Lufthansa? Overall sentiment: mixed **Pros** - 🚀 Smooth and efficient app - 📋 Detailed flight information - 🔍 Helpful airport maps and navigation - 💻 Seamless check-in and boarding pass access - 🗓️ Reliable flight status updates - 🔒 Secure account management **Cons** - 🐛 Buggy and unreliable functionality - 🤖 Poor customer service and unresponsive chatbots - 🕰️ Slow and laggy performance - 🔄 Inconsistent and confusing user experience - 🔍 Lack of clear information and instructions - 🔑 Difficult login and account management **Commonly reported bugs** - Boarding pass not displaying correctly - Inability to update or change flight details - Frequent app crashes and freezes - Inaccurate flight status and gate information - Difficulty logging in and accessing account **Most requested features** - Improved family/group booking and management - Integration with loyalty programs and miles tracking - Enhanced baggage tracking and status updates - Personalized flight recommendations and alerts - Offline access and functionality ## Newest reviews (10 of 1,985) ### 4/5 — Great experience *2026-08-25, version 9.634.0* The flight attendants are wonderful. Smooth ride overall. ### 3/5 — Not Happy *2026-08-23* Not happy with overall service of Lufthansa. I had issues with seat allocation, we purchased seat while booking tickets on MakemyTrip but while web check in it auto allocated seats. It’s mess between MakemyTrip and Lufthansa. They asked to show proof of purchase despite that eticket has purchased seat number. Food onboard also is not that great. ### 3/5 — Seat Change…AGAIN! *2026-08-22, version 9.632.0* Not sure what happens with Lufthansa but almost every time we have a business class seat on Schengen Area flights we get moved to the back row of business. I always try to book row 1 or 2 and usually get moved back. So, I started paying attention and it turns out that several US citizens were reassigned to seats further back than what they booked, including in economy seating. I enjoy flying Lufthansa internationally and believe they do a great job but I’m starting to think they are prejudice against Americans. Will rethink my next booking. ### 2/5 — Forgets who you are *2026-08-21, version 9.632.0* I fly Lufthansa lots but it forgets who I am and requires me to re enter my passport information every time if fly ### 3/5 — App is slow and glitchy *2026-08-15, version 9.632.0* I tried to book online via website and through their app. Same problem: slow to update itinerary and “continue to payment” button doesn’t work! ### 3/5 — Apps pretty good *2026-08-08, version 9.630.0* Easy to use, have to use to check in early which isnt my favorite ### 1/5 — Hot garbage *2026-07-29, version 9.630.0* Can’t just check in for your flight, you have to login. And the login doesn’t at all work. ### 1/5 — Nothing works in this app *2026-07-29, version 9.630.0* I can’t login. I can’t get add a flight booking. Everything I do just takes me in a loop. Worst app. ### 5/5 — Best choice all the time *2026-07-28, version 9.630.0* I’ve travelled with Lufthansa for the last 23 years. It’s my first choice all the time and will remain for many reasons. ### 1/5 — Auto selects more expensive option, cannot change *2026-07-28, version 9.630.0* When searching for flights, if you want to fly Economy, by default it chooses the Flex one and the interface is made in such a way that it is almost impossible to switch to Light. Clicking anywhere will advance while trying to swipe is almost impossible, as against it advances with Flex chosen. Additionally, there are no filters to remove trains which seem to be used to show lower prices and not an actual solution as all are with overnight stays. ## Most critical reviews (10 lowest-rated) ### 1/5 — Seat Fiasco *2026-08-23, version 9.632.0* I pre-booked and paid for seat 6c and was issued a boarding pass. At some point it changed and I was told I was in seat 32c due to weight restrictions. I have a connection in Munich so booked a seat at the front of the aircraft. I am confused on this weight restriction, as you don’t know how much I weigh, how does this happen? ### 1/5 — Crashed *2026-08-22, version 9.632.0* App just crashes whenever I tried to launch - had to check in on website - very poor ### 1/5 — Check in never works *2026-08-21, version 9.632.0* The app mostly works fine except you can never check in which is the only reason I’d ever use this app. ### 1/5 — Does not open *2026-08-20, version 9.632.0* Updated August 2026, app simply does not open ### 1/5 — Completely disfunctional *2026-08-19, version 9.632.0* Some of the worst technology I’ve ever seen in the industry. Lufthansa constantly mixes data and in general the App is a disaster. ### 1/5 — Terrible *2026-08-18, version 9.632.0* I don’t think anyone that has given this app a good review has actually used it. It’s terrible. I get “unknown errors” all over the place or worse, no error at all, it just doesn’t work. When trying to rebook it takes you around in circles making you enter the booking code over and over again and once you get through that, if you’re traveling a group, it’ll only let you rebook one person!!! The only thing more useless is Lufthansa’s Service desk. ### 1/5 — Worse than previous versions *2026-08-14, version 9.632.0* I have used the app for many years but it has stopped working as efficiently: My boarding pass does not appear anymore and it keeps telling me to check in. Flight updates are not showing once the flight has supposed to be landed, so no information when delayed. Disappointed as previous versions were better, which reflects the performance of the airline too I suppose ### 1/5 — Doesn’t open *2026-08-11, version 9.632.0* Every time I click on this app, it opens for a few seconds, and then closes. I’ve gone back to the App Store and tried to open it from the App Store. It doesn’t work. ### 1/5 — Forced travel ID *2026-08-06, version 9.630.0* Collecting more personal data by forcing me to register for a travel ID to manage my own booking. Seriously? Check other international airlines how apps should work. LH App Deleted. ### 1/5 — Seats *2026-08-04, version 9.630.0* How do you pay to pick your seats and then get put on standby. ## Most praised reviews (10 highest-rated) ### 5/5 — Emeka *2026-08-20, version 9.632.0* Great with flight updates ### 5/5 — Mr *2026-08-20, version 9.632.0* Real star alliance ### 5/5 — Amazing *2026-08-20, version 9.632.0* Love Lufthansa! Brilliant timing! ### 5/5 — 👍 *2026-08-19, version 9.632.0* 👍 ### 5/5 — Great service *2026-08-19, version 9.632.0* Warm welcoming, very polite and friendly staff, all efficient and quick, clean and tidy seats ### 5/5 — Lufthansa flight *2026-08-14, version 9.632.0* Great company, pleasure to fligh ### 5/5 — Regarding Linda Asmiyadis( flight Staff Frank-JFK) *2026-08-08, version 9.630.0* I have flown with many airlines over the years to JFK- New york , and I can honestly say that from the staff is Linda Asimyadis, the best flight attendant I have ever met. She was exceptionally kind, caring, and professional. Her positive attitude, genuine smile, and outstanding customer service made my flight truly unforgettable. She went above and beyond to make every passenger feel comfortable and welcome. Lufthansa is very fortunate to have someone like Linda on their team. Thank you for making this one of the best flight experiences I’ve ever had! ### 5/5 — Great experience *2026-07-29, version 9.630.0* Provides all the information necessary to make for a stress free ground experience, with rapid updates on gates and luggage status ### 5/5 — Best airline for travel to Europe from California! *2026-07-29, version 9.630.0* I highly recommend Lufthansa as a very reliable, friendly, accessible and affordable airline. All staff went above and beyond to ensure we had a wonderful flight. ### 5/5 — Excellent! The clear leader *2026-07-28, version 9.630.0* Miles ahead of other carriers. Air Transat and Air Canada are horrible comparatively. Customer service is excellent. Good food, dinner, drinks, blankets, pillows, metal cutlery, water bottles etc etc. the staff does not stop. Well done Lufthansa!! Flights were on time. I almost missed a connection due to EU entry requirements causing long delays. Still , the gate agents waited and we made it to the final destination on time. You guys are amazing. Thank you!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*